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Reviews of SpringHill Suites by Marriott Fresno

3 out of 5
SpringHill Suites by Marriott Fresno
6844 N Fresno St, Fresno, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 523 out of 1000 reviews" "
Rating 8 - Good. 305 out of 1000 reviews" "
Rating 6 - Okay. 97 out of 1000 reviews" "
Rating 4 - Poor. 33 out of 1000 reviews" "
Rating 2 - Terrible. 42 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Lucas

Good
Stayed 2 nights in Apr 2024
Response from Lilian De Leon-Front Desk Supervisor on 24 Apr 2024
Hi Lucas, Thank you for providing a review and sharing your experience on your most recent stay. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. We thank you again for your time and look forward to being able to serve you again in the future.

10/10 Excellent

Avery William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lilian De Leon-Front Desk Supervisor on 4 Apr 2024
Greetings, Avery WilliamThank you for providing a review and sharing your experience on your most recent stay. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. We thank you again for your time and look forward to being able to serve you again in the future.

10/10 Excellent

Octavio

Stayed 2 nights in Mar 2024
Response from Lilian De Leon-Front Desk Supervisor on 26 Mar 2024
Greetings, Octavio Thank you for providing a review and sharing your experience on your most recent stay. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. We thank you again for your time and look forward to being able to serve you again in the future.

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was awesome. Rooms were great. Nice size.
Stayed 2 nights in Mar 2024
Response from Lilian De Leon-Front Desk Supervisor on 26 Mar 2024
Dear, Denise Thank you for providing a review and sharing your experience on your most recent stay. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. We thank you again for your time and look forward to being able to serve you again in the future.

8/10 Good

Christy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. The hotel was clean, the breakfast was good and the bed was comfortable. Only problem I had was when taking a shower, no hot water.
Stayed 1 night in Mar 2024
Response from Lilian De Leon-Front Desk Supervisor on 23 Mar 2024
Greetings, Christy Thank you for providing a review and sharing your experience on your most recent stay. I am sorry to hear your stay was not at its standard due to the water issues you experienced. We have shared your feedback with our engineering team to resolve that issue and we would love for you to have a 10 on your next visit. We appreciate the positive feedback and look forward to seeing you again the next time you are in the Fresno area.

8/10 Good

Satish, Sunnyvale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lilian De Leon-Front Desk Supervisor on 20 Mar 2024
Greetings, Satish Thank you for providing a review and sharing your experience on your most recent stay. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. We thank you again for your time and look forward to being able to serve you again in the future.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lilian De Leon-Front Desk Supervisor on 13 Mar 2024
Greetings Vanessa, Thank you for providing a review and sharing your experience on your most recent stay. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. We thank you again for your time and look forward to being able to serve you again in the future.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Fast and easy check-in, friendly and helpful staff, clean room, decent breakfast.
Stayed 1 night in Feb 2024
Response from Lilian De Leon-Front Desk Supervisor on 27 Feb 2024
Greetings, AaronThank you for providing a review and sharing your experience on your most recent stay. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. We thank you again for your time and look forward to being able to serve you again in the future.

10/10 Excellent

Deborah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room
Stayed 3 nights in Feb 2024
Response from Lilian De Leon-Front Desk Supervisor on 24 Feb 2024
Greetings Deborah,Thank you for providing a review and sharing your experience on your most recent stay. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. We thank you again for your time and look forward to being able to serve you again in the future.

2/10 Terrible

Nancy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Arrived by midnight and found out my room, reserved under my name, was given to someone else, so it took the front desk clerk at least 10-15 mins to fix the issue. Next morning, ready to shower and there is no shampoo or conditioner or body wash. The person at the front desk said he was too busy, so I should wait or come and get it myself. Air conditioner control wall screen was dirty/greasy. Was automatically charged for parking when I had no car. Front desk clerk should have asked me when I checked in. Awful experience.
Stayed 2 nights in Feb 2024
Response from Lilian De Leon-Front Desk Supervisor on 17 Feb 2024
Greetings Nancy, Thank you for choosing to stay with us. I'm sorry to hear that you did not have a great experience and found our suite to be not up to our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have rebated the parking fee and you should receive the 20 credit in 3-5 business days. We have also followed up with the front desk and maintenance team to ensure this never happens again. Once again, thank you for taking the time to share your experience. We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

4/10 Poor

Alyssia

Travelled with family
Liked: Staff & service, property conditions & facilities
Music was low many complaints about our room had to switch rooms at 10pm . Also so many roaches in our room it was disgusting.
Stayed 1 night in Feb 2024
Response from Lilian De Leon-Front Desk Supervisor on 17 Feb 2024
Hi Alyssia, Thank you for choosing to stay with us. I'm sorry to hear that you did not have a great experience and found our suite to be not up to our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. We have shared your feedback with our engineering and housekeeping team to resolve that issue and we would love for you to have a 9 or 10 on your next visit. We appreciate the positive feedback and look forward to seeing you again the next time you are in the Fresno area.

6/10 Okay

Noah

Stayed 1 night in Jan 2024
Response from Lilian De Leon-Front Desk Supervisor on 4 Apr 2024
Greetings, NoahThank you for providing a review and sharing your experience on your most recent stay. We appreciate the score of 3 out of 5 but would love to know what we can do better to earn a 4 or 5 on your next visit. We thank you again for your time and look forward to being able to serve you again in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 1 night in Jan 2024
Response from Lilian De Leon-Front Desk Supervisor on 3 Feb 2024
Thank you for providing a review and sharing your experience on your most recent stay. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We thank you again for your time and look forward to being able to serve you again in the future.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lilian De Leon-Front Desk Supervisor on 3 Feb 2024
Thank you for providing a review and sharing your experience on your most recent stay. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We thank you again for your time and look forward to being able to serve you again in the future.

8/10 Good

XAO

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from Lilian De Leon-Front Desk Supervisor on 11 Jan 2024
Dear XAO, Thank you for providing a review and sharing your experience on your most recent stay. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. We thank you again for your time and look forward to being able to serve you again in the future.

8/10 Good

Murray

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
They didn't really make it clear upfront that they charged $10/day for parking. A bit of mold in the shower soap dish, and the light switches were hard to find on some lamps. Otherwise very nice, and they didn't charge for the pet we had in the room (more than off-sets the parking charge!).
Stayed 2 nights in Dec 2023
Response from Lilian De Leon-Front Desk Supervisor on 17 Feb 2024
Greetings Murray,Thank you for sharing your experience of your most recent stay with us. We do charge 10/night for parking, and we have security patrol our parking lot at night with a standing guard as well as a guard that drives the parking lot throughout the night. We also have a 50 non refundable fee per pet stated on our website. We have spoken to the front desk to ensure we communicate this important information to our guests. We thank you again for your time and look forward to being able to serve you again in the future.

8/10 Good

von

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, quiet not to craw. this is a safe place to park
Stayed 1 night in Dec 2023
Response from Lilian De Leon-Front Desk Supervisor on 21 Feb 2024
Thank you for sharing your experience of your most recent stay with us. We are very happy you enjoyed a great experience and found our property clean and comfortable. Thank you for your kind words regarding our staff as we strive to make all of our guests feel welcomed and appreciated. We appreciate the positive feedback and look forward to seeing you again the next time you are in the Fresno area.

10/10 Excellent

May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lilian De Leon-Front Desk Supervisor on 21 Feb 2024
Thank you for sharing your experience of your most recent stay with us. We are very happy you enjoyed a great experience and found our property clean and comfortable. Thank you for your kind words regarding our staff as we strive to make all of our guests feel welcomed and appreciated. We appreciate the positive feedback and look forward to seeing you again the next time you are in the Fresno area.

10/10 Excellent

Adrianne

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Clean
Clean room, clean bathroom (very important). The door handle to the bathroom was broken, so the bathroom door didn't lock, which made it open to unfortunate incidents with a curious toddler. The staff was extremely friendly and helpful and the parking was great.
Stayed 1 night in Dec 2023
Response from Lilian De Leon-Front Desk Supervisor on 21 Feb 2024
Thank you for sharing your experience of your most recent stay with us. We are very happy you enjoyed a great experience and found our property clean and comfortable. Thank you for your kind words regarding our staff as we strive to make all of our guests feel welcomed and appreciated. We appreciate the positive feedback and look forward to seeing you again the next time you are in the Fresno area.

8/10 Good

Francisco

Stayed 2 nights in Dec 2023
Response from Front Desk Supervisor on 6 Jan 2024
Dear Francisco,Thank you for providing a review and sharing your experience on your most recent stay. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We thank you again for your time and look forward to being able to serve you again in the future.

10/10 Excellent

Karen

Liked: Amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Dec 2023
Response from Lilian De Leon-Front Desk Supervisor on 31 Dec 2023
Thank you for sharing your experience of your most recent stay with us. We are very happy you enjoyed a great experience and found our property clean and comfortable. Thank you for your kind words regarding our staff as we strive to make all of our guests feel welcomed and appreciated. We appreciate the positive feedback and look forward to seeing you again the next time you are in the Fresno area.

8/10 Good

Leevong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lilian De Leon-Front Desk Supervisor on 31 Dec 2023
Thank you for sharing your experience of your most recent stay with us. We appreciate the positive feedback and look forward to seeing you again the next time you are in the Fresno area.

10/10 Excellent

Cutberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Desk Supervisor on 31 Dec 2023
Thank you for sharing your experience of your most recent stay with us. We are very happy you enjoyed a great experience and found our property clean and comfortable. Thank you for your kind words regarding our staff as we strive to make all of our guests feel welcomed and appreciated. We appreciate the positive feedback and look forward to seeing you again the next time you are in the Fresno area.

8/10 Good

Blanca

Stayed 2 nights in Dec 2023
Response from Lilian De Leon-Front Desk Supervisor on 3 Feb 2024
Thank you for providing a review and sharing your experience on your most recent stay. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. .We thank you again for your time and look forward to being able to serve you again in the future.

6/10 Okay

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Decent, but with its issues
What kind of hotel doesn't have blackout curtains? In addition to that, I was placed on the third floor next to an outdoor light, so I had even more light that normal flooding constantly into my room. My room's carpet also smelled mildewy. Great oatmeal bar and breakfast was fine. I think the gym was decent too. Looked like they maintained the hot tub though I unfortunately didn't get a chance to use it.
Stayed 2 nights in Dec 2023
Response from Front Desk Supervisor on 22 Dec 2023
Thank you for providing a review and sharing your experience on your most recent stay. We have shared your feedback with our engineering and housekeeping team to resolve that issue and we would love for you to have a 9 or 10 on your next visit. We appreciate the positive feedback and look forward to seeing you again the next time you are in the Fresno area.

10/10 Excellent

Arjun

Stayed 3 nights in Dec 2023
Response from Lilian De Leon-Front Desk Supervisor on 31 Dec 2023
Thank you for sharing your experience of your most recent stay with us. We are very happy you enjoyed a great experience and found our property clean and comfortable. Thank you for your kind words regarding our staff as we strive to make all of our guests feel welcomed and appreciated. We appreciate the positive feedback and look forward to seeing you again the next time you are in the Fresno area.

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lilian De Leon-Front Desk Supervisor on 20 Dec 2023
Greetings Dennis, Thank you for providing a review and sharing your experience on your most recent stay. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. We appreciate the score of 8/10 but would love to know what we can do better to earn a 9 or 10 on your next visit. We thank you again for your time and look forward to being able to serve you again in the future.

10/10 Excellent

William

Stayed 1 night in Nov 2023
Response from Lilian De Leon-Front Desk Supervisor on 31 Dec 2023
Thank you for sharing your experience of your most recent stay with us. We are very happy you enjoyed a great experience and found our property clean and comfortable. Thank you for your kind words regarding our staff as we strive to make all of our guests feel welcomed and appreciated. We appreciate the positive feedback and look forward to seeing you again the next time you are in the Fresno area.

6/10 Okay

Daisy

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Front Desk Supervisor on 22 Dec 2023
Thank you for providing a review and sharing your experience on your most recent stay. We appreciate the score of 6 out of 10 but would love to know what we can do better to earn a 9 or 10 on your next visit. We thank you again for your time and look forward to being able to serve you again in the future.

10/10 Excellent

Carmen

Stayed 3 nights in Dec 2023
Response from Lilian De Leon-Front Desk Supervisor on 31 Dec 2023
Thank you for sharing your experience of your most recent stay with us. We are very happy you enjoyed a great experience and found our property clean and comfortable. Thank you for your kind words regarding our staff as we strive to make all of our guests feel welcomed and appreciated. We appreciate the positive feedback and look forward to seeing you again the next time you are in the Fresno area.

10/10 Excellent

Ebonie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lilian De Leon-Front Desk Supervisor on 31 Dec 2023
Thank you for sharing your experience of your most recent stay with us. We are very happy you enjoyed a great experience and found our property clean and comfortable. Thank you for your kind words regarding our staff as we strive to make all of our guests feel welcomed and appreciated. We appreciate the positive feedback and look forward to seeing you again the next time you are in the Fresno area.

4/10 Poor

Erin

Travelled with family and small children, Travelled with pets
Liked: Staff & service
Property photographs much nicer than it actually is. Room was run down and had cracked tiles, dirty cabinets. Weird inconveniences like no clock in room, no surface area to put anything down in bathroom. Common spaces on property were nice and clean, but the room left much to be desired. Will not stay here again.
Stayed 1 night in Dec 2023
Response from Lilian De Leon-Front Desk Supervisor on 10 Dec 2023
Greetings Erin, Thank you for choosing to stay with us. I'm sorry to hear that you did not have a great experience and found the cleanliness of your suite to be not up to our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with our Maintenance leadership team, so we can do our best to ensure this does not occur again.Once again, thank you for taking the time to share your experience. We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

6/10 Okay

Tommie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Lilian De Leon-Front Desk Supervisor on 10 Dec 2023
Greetings Tommie, Thank you for providing a review and sharing your experience on your most recent stay. We appreciate the score of 3 out of 5 but would love to know what we can do better to earn a 4 or 5 on your next visit. We thank you again for your time and look forward to being able to serve you again in the future.

10/10 Excellent

Leticia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would appreciate movie channels
Stayed 1 night in Dec 2023
Response from Lilian De Leon-Front Desk Supervisor on 10 Dec 2023
Greetings Leticia, Thank you for providing a review and sharing your experience on your most recent stay. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We will definitely consider the suggestion as we would love to enhance our guests' experience. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. We thank you again for your time and look forward to being able to serve you again in the future.

6/10 Okay

Robin

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property was nice and breakfast was your standard options with hot and cold. Was disappointed in the fact that they had a boiler out and it took 10 to 15 minutes to get hot water. It would’ve been nice if they would have. Let me know when I checked in.
Stayed 1 night in Nov 2023
Response from Lilian De Leon-Front Desk Supervisor on 30 Nov 2023
Hi Robin, Thank you for providing a review and sharing your experience on your most recent stay. I am sorry to hear your stay was not at its standard due to the water issues you experienced. We have shared your feedback with our engineering team to resolve that issue and we would love for you to have a 9 or 10 on your next visit. We appreciate the positive feedback and look forward to seeing you again the next time you are in the Fresno area.

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strange construction site infront of hotel.
Stayed 1 night in Nov 2023
Response from Lilian De Leon-Front Desk Supervisor on 30 Nov 2023
Hi Mark, Thank you for providing a review and sharing your experience on your most recent stay. We are hoping to see improvement's in the future such as new businesses' at the empty lot beside our property, which could explain the construction in our area at the moment. We thank you again for your time and look forward to being able to serve you again in the future.

10/10 Excellent

Christopher

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Rooms and hotel has an updated feel to it. No smells and very clean. The parking fee is annoying but thats the only complaint.
Stayed 1 night in Nov 2023
Response from Lilian De Leon-Front Desk Supervisor on 30 Nov 2023
Thank you for sharing your experience of your most recent stay with us. We do charge 10/night for parking, and we have security patrol our parking lot at night with a standing guard as well as a guard that drives the parking lot throughout the night. We appreciate your feedback and will be looking into more options to enhance our security on property.

6/10 Okay

EDNA

Travelled with partner
Liked: Cleanliness
I don’t agree with extra $10 parking fee daily We as a guests are not responsible for the security of the property This will be my first and last stay in this property
Stayed 2 nights in Nov 2023
Response from Lilian De Leon-Front Desk Supervisor on 25 Nov 2023
Greetings Edna, Thank you for sharing your experience of your most recent stay with us. I'm sorry to hear that we failed to meet your expectations. We do charge 10/night for parking, and we have security patrol our parking lot at night with a standing guard as well as a guard that drives the parking lot throughout the night. We appreciate your feedback and will be looking into more options to enhance our security on property.We thank you again for your time and look forward to being able to serve you again in the future.

10/10 Excellent

david

Stayed 1 night in Nov 2023
Response from Lilian De Leon-Front Desk Supervisor on 31 Dec 2023
Thank you for sharing your experience of your most recent stay with us. We are very happy you enjoyed a great experience and found our property clean and comfortable. Thank you for your kind words regarding our staff as we strive to make all of our guests feel welcomed and appreciated. We appreciate the positive feedback and look forward to seeing you again the next time you are in the Fresno area.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Lilian De Leon-Front Desk Supervisor on 31 Dec 2023
Thank you for sharing your experience of your most recent stay with us. We are very happy you enjoyed a great experience and found our property clean and comfortable. Thank you for your kind words regarding our staff as we strive to make all of our guests feel welcomed and appreciated. We appreciate the positive feedback and look forward to seeing you again the next time you are in the Fresno area.

6/10 Okay

Abhishek

Travelled with family
Liked: Staff & service, room comfort
Not a good experience this time
Usual stay feel, didn't find very clean as the carpets had some sink. First room that was given had completely wet carpets. Had stomach upset after the second day breakfast. So, overall not a good experience this time around.
Stayed 2 nights in Nov 2023
Response from Lilian De Leon-Front Desk Supervisor on 30 Nov 2023
Hi Abhishek, Thank you for sharing your experience of your most recent stay with us. I'm sorry to hear that we failed to meet your expectations. We have passed on your review to our housekeeping and breakfast staff and will ensure we improve in this area. We thank you again for your time and look forward to being able to serve you again in the future.

10/10 Excellent

Bruce

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room, easy access to frewway, very good breakfast! The only negative was the coffee. But i would definitely stay here again!
Stayed 5 nights in Oct 2023
Response from Lilian De Leon-Front Desk Supervisor on 21 Nov 2023
Greetings Bruce!Thank you for providing a review and sharing your experience on your most recent stay. I am sorry to hear the coffee was not at its standard during your stay, we will communicate this with our breakfast staff. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We thank you again for your time and look forward to being able to serve you again in the future.

8/10 Good

Miriam

Liked: Staff & service, room comfort
We stayed here two years ago and the place looked new and cleaner. Two years of wear and tear has made the carpet on floor 4 look worn and dirty. The couch in the room looked a bit dirty. Bed was comfortable, but pillows, not the best.
Stayed 5 nights in Oct 2023

4/10 Poor

Jessica

Stayed 1 night in Oct 2023
Response from Lilian De Leon-Front Desk Supervisor on 25 Nov 2023
Greetings Jessica, Thank you for sharing your experience of your most recent stay with us. I'm sorry to hear that we failed to meet your expectations, we would like to hear a little more as to how we can improve as a whole from your recent stay. We thank you again for your time and look forward to being able to serve you again in the future.

10/10 Excellent

Rodman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Rebecca K on 19 Oct 2023
Hi Rodman,Thank you for sharing your experience on you most recent stay. We appreciate the positive feedback and look forward to seeing you again.

6/10 Okay

Christopher, Denver

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty
Stayed 1 night in Oct 2023
Response from Rebecca K on 19 Oct 2023
Hi Christopher,Thank you for sharing your experience on your most recent stay. We would love to hear more details so we can better serve you in the future and provide a better experience for you.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Rebecca K on 19 Oct 2023
Hi Veronica,Thank you for sharing your experience on your most recent stay with us. We appreciate the positive feedback and look forward to seeing you again.

10/10 Excellent

Vince

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Positive experience
From a super easy check in, to very polite and professional staff. We enjoy our stay breakfast was awesome, my girls loved it. The rooms were very clean and the beds comfortable, and night swimming in the pool was fun very clean pool area. Definitely a positive experience. Great job.
Stayed 2 nights in Oct 2023
Response from Rebecca K on 19 Oct 2023
Hi Vince,Thank you for sharing your experience on your most recent stay with us. We appreciate the positive feedback and look forward to seeing you again.

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Rebecca K on 19 Oct 2023
Hi Christine,Thank you for sharing your experience on your most recent stay with us. Please tell us what we can do to make your experience a 10. We appreciate the positive feedback and look forward to seeing you again.

8/10 Good

jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Rebecca K on 19 Oct 2023
Hi Jim,Thank you for sharing your experience on your most recent stay with us. Please tell us what we can do to make your experience a 10. We appreciate the positive feedback and look forward to seeing you again.