BBQ/picnic Area

Reviews of Sonesta ES Suites Fresno

3 out of 5
Sonesta ES Suites Fresno
5322 N Diana St, Fresno, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 621 out of 1005 reviews" "
Rating 8 - Good. 240 out of 1005 reviews" "
Rating 6 - Okay. 65 out of 1005 reviews" "
Rating 4 - Poor. 37 out of 1005 reviews" "
Rating 2 - Terrible. 42 out of 1005 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Katelyn

Travelled with partner
Liked: Cleanliness, staff & service
We stayed one night while exploring the national parks nearby. We chose this hotel for the location and price that included free parking and breakfast. Overall, it was a good value for the price. The building was a bit older but the room was decent overall with good air conditioning. They did supply toiletries but our body wash smelled like sewage. Breakfast was decent but they do limit you one plate. Housekeeping staff was also knocking on our door at 9 am which would have been annoying if we weren't already leaving at that time

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay. I will stay here again.
Stayed 1 night in May 2024
Response from Customer Service on 10 May 2024
Joseph, thank you for choosing Sonesta ES Suites Fresno during your travels. We're thrilled that you had such a tremendous stay and are planning to return. Your endorsement means a lot to us. Safe travels until we see you again.

10/10 Excellent

Mariela

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very clean property and I really enjoyed my stay, I felt very safe and found the room very nice and specious, I liked that the tv’s had netflix available.
Stayed 1 night in May 2024
Response from Customer Service on 8 May 2024
Mariela, we're thrilled you found Sonesta ES Suites Fresno to be a spotless and comfortable destination for your travels. We're pleased that our spacious accommodations, modern amenities like Netflix, and secure environment all contributed positively to your stay. We look forward to your return visit.

10/10 Excellent

Rosalyn

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hidden gem! I was quite surprised with the grounds and my room. It's actually much nicer than some of the long stay Hiltons and Marriotts. The staff is experienced and it shows. Derrick, Tamara and Jennifer made sure everything was top notch for me. I want to thank all of the staff, especially Cody the Manager, for helping me in an emergency due to a Vrbo false advertisement. My family, to include a 4 year old, had a blast. The pool was just clean and perfect. The breakfast is stellar. I will be coming back very soon! By the way, I stayed in their lovely 2 bedroom. All TV's were smart. It was like staying in an apartment with all necessary dishes, cookware, etc.
Stayed 1 night in Apr 2024
Response from Customer Service on 7 May 2024
Rosalyn, it's wonderful to hear that you discovered the Sonesta ES Suites Fresno. We appreciate your nod to our well-kept grounds and comfortable accommodations. Our dedicated team members - Derrick, Tamara, Jennifer, and yes, Cody our manager, were pleased to ensure your experience was top-tier. We're delighted your family, especially your young one, thoroughly enjoyed our amenities such as the immaculate pool and delightful breakfast. We eagerly anticipate your return and the opportunity to serve up more great experiences. Thanks for choosing to stay in our two-bedroom suite and embracing the conveniences it has to offer.

10/10 Excellent

Ken

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area around the is fine, just nothing special. In the outskirts of suburban Fresno.
Stayed 1 night in May 2024
Response from Customer Service on 6 May 2024
Ken, it's wonderful to read that your stay at Sonesta ES Suites Fresno was satisfactory. While the immediate location might not have standout features, we hope you were able to explore and appreciate some of the hidden gems in the surroundings of our Fresno property. We look forward to hosting you again and enhancing your experience with us.

10/10 Excellent

Sandi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The space was large and very comfortable for a long terms stay. Plenty of room to do office work, cook a meal and rest.
Stayed 16 nights in Apr 2024
Response from Customer Service on 7 May 2024
Sandi, it's delightful to know you thoroughly enjoyed your stay at Sonesta ES Suites Fresno. We're pleased to hear you found the suite spacious and suitable for your long-term stay needs, embracing the opportunity to prepare meals and conduct business. Thank you for sharing your experience with us, and we eagerly anticipate your return.

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Mostly good… but jacuzzi was not working. Bc when i choose hotel thats most important for us
Stayed 2 nights in Apr 2024
Response from Customer Service on 2 May 2024
Cindy, thank you for sharing your thoughts. At Sonesta ES Suites Fresno, we aim to offer a well-rounded experience and we're thrilled you've had a mostly enjoyable stay with us. We regret to hear about your disappointment regarding the jacuzzi. We're always looking for ways to improve and this feedback will help us do just that. We appreciate your preferences and hope we can meet all your expectations on your next visit.

10/10 Excellent

Anissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable rooms. Beds were cozy and room temperature reached my ideal sleeping climate. Cold! Water pressure was hot and perfect after a long day hiking at Yosemite. Breakfast in the morning was helpful to get each day started. (7am-10am/mondays 6am) Coffee, eggs, cereal, pancakes and breakfast taco bar. Area was well stocked every morning throughout the bfast hours. Staff was very friendly and the grounds were well maintained. Security checked cars nightly in lots to make sure they were supposed to be there. Pool and half basketball court on property.
Stayed 3 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Anissa, it's wonderful to read that your stay at Sonesta ES Suites Fresno met your expectations. We're thrilled to know that you found the rooms comfy and the temperature just right for you. It's great that you enjoyed the variety of breakfast options we offer and appreciate our diligent team members and maintained surroundings. The safety measures we implement and amenities like the pool and basketball court are indeed some of the highlights at our property. We look forward to welcoming you back on your next visit to Fresno.

6/10 Okay

Paty

Travelled with family
Liked: Cleanliness
It was nice but I didn’t like that the hot tub was out of order. They need to update pool area. I also think $250 deposit is ridiculous
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Paty, thank you for sharing your thoughts. It's regrettable to learn that our aquatic amenities didn't meet your expectations. We are continuously striving to enhance our facilities, and input like yours is invaluable. Regarding the deposit, it's mainly a security measure to protect the interests of each guest. We hope to see you again for a more delightful experience.

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Susana, it's wonderful to see your five-star rating of Sonesta ES Suites Fresno! We're thrilled you enjoyed your stay and we hope to welcome you back in the near future.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast, espacioso chorizo, was delicious. The laundry was good too
Stayed 4 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Maria, it's fantastic to hear you enjoyed the breakfast options at Sonesta ES Suites Fresno, particularly the chorizo. We're also glad you appreciated our laundry services. We look forward to welcoming you back for another satisfying stay.

8/10 Good

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast
Stayed 2 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Terrance, it's terrific to hear you appreciated your breakfast at Sonesta ES Suites Fresno. It's our goal to provide a pleasant dining experience for our guests, and we're glad we delivered. We look forward to your next visit!

10/10 Excellent

Biviana

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great experience, was able to find things to do around town
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Biviana, it's a pleasure to hear that you had a fantastic experience at Sonesta ES Suites Fresno. We're elated to know that our location provided you with numerous nearby activities to enjoy. Thank you for sharing this positive review, and we hope to welcome you back in the future!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr 2024
Stephanie, thank you so much for your top-tier rating of Sonesta ES Suites Fresno on Expedia. We're delighted you had a fantastic stay and we look forward to hosting you again in the future, ensuring top-notch service each time.

10/10 Excellent

Joanette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an all around pleasant stay and nice breakfast.
Stayed 1 night in Mar 2024
Response from Customer Service on 17 Apr 2024
Joanette, thank you for taking the time to share your thoughts. We're thrilled to hear you enjoyed your stay at Sonesta ES Suites Fresno and found our breakfast to your liking. We aim to provide a pleasing experience for all our guests and your feedback is heartening. We look forward to making your future stays just as enjoyable.

10/10 Excellent

Alma

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in Fresno
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Alma, it's fantastic to hear that you consider Sonesta ES Suites Fresno as the best hotel in the city! We're delighted to learn that your stay with us left a positive impression on you. Your wonderful feedback is greatly appreciated. We can't wait to welcome you back for another superior experience.

10/10 Excellent

Camila

Liked: Cleanliness, staff & service, property conditions & facilities
Was a pleasant stay!
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Camila, it's fantastic to hear you had a pleasant stay at Sonesta ES Suites Fresno. Thank you for taking the time to leave a review and we hope to welcome you back in the future. Safe travels.

10/10 Excellent

Nieves

Easy access to dinning around the area and hwys.
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Nieves, thank you for sharing your wonderful experience at Sonesta ES Suites Fresno. It's great to know that the convenient location with easy access to dining options and highways enhanced your stay. We look forward to welcoming you back in the future.

10/10 Excellent

Jonghee

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fully equipped kitchen is very helpful.
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Jonghee, it's fantastic to hear that you found the well-appointed kitchen at Sonesta ES Suites Fresno to be beneficial. We always strive to provide the comforts of home during your stay. Thank you for choosing us and sharing your pleasant experience.

10/10 Excellent

Johan

Travelled with family
Liked: Property conditions & facilities
Very clean and staff is friendly. The only thing I didn’t like was the pillows. I would stay again.
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Johan, thank you for sharing your experience at Sonesta ES Suites Fresno. We're thrilled you appreciated our cleanliness and the warmth displayed by our team members. We take note of your feedback about the pillows to ensure a more comfortable stay next time. It's great to hear you would choose us again, and we eagerly anticipate your return visit.

10/10 Excellent

Jose, Bakersfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best stays i have stayed. Will defenetly be back and highly recomend
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Jose, thank you for choosing Sonesta ES Suites Fresno and for sharing your positive experience. It's uplifting to know you enjoyed your stay and your recommendation means a lot to us. We eagerly anticipate your return for another exceptional experience.

8/10 Good

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and quiet. Lovely staff.
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Alexandra, it's heartening to know that you found Sonesta ES Suites Fresno to be comfortable and tranquil. We're very pleased you enjoyed interacting with our dedicated team members. Your kind comments are deeply appreciated, and we look forward to hosting you again in the future.

10/10 Excellent

SANHTI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 3 nights in Mar 2024
Response from Customer Service on 5 Apr 2024
Sanhti, it's rewarding to read that you appreciated the tranquil atmosphere at Sonesta ES Suites Fresno. We hope to serve you again soon for another peaceful stay.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet location and spacious room with mini kitchen reasonably priced. 5 STAR
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Apr 2024
Francisco, it's delightful to know that you appreciated the tranquil surroundings and spacious accommodations at Sonesta ES Suites Fresno equipped with a mini kitchen. We're thrilled that we could offer great value for your stay. We sincerely hope to have the pleasure of welcoming you back soon.

4/10 Poor

Cher

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was charged a $250 “incidental” fee for my stay. When I inquired at the front desk they explained “this is company policy.” But I asked what is this for? She explained incidentals is a damage deposit!! This information is not shared on Expedia or Sonesta’s website!!! I was appalled. I usually stay at a Hilton and will do so in the future. This location is a high crime area. The property was noisy. Keycards would not work. Breakfast offerings were awful. I would not have stayed here if others would shared this information.
Stayed 3 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Cher, thank you for taking the time to share your experience. We understand your concerns about unexpected charges and the quality of your stay. Our policies typically attempt to be transparent regarding any such fees. Regarding your remarks about the location and noise level, your comfort and safety are our primary concerns and we're constantly striving to improve. We regret to hear your dissatisfaction with the breakfast selection and room keycards. Please rest assured that your feedback will be reviewed seriously with the team and we're committed to improving our services. We hope to have an opportunity to better your experience in the future.

8/10 Good

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I kept having problems with my card key for room 328.
Stayed 1 night in Mar 2024
Response from Customer Service on 29 Mar 2024
Renee, it's regrettable to hear you experienced some inconveniences with your room key. We assure you measures are continually being taken to ensure our key card system is reliable and efficient for all guests. Your feedback is valuable and will definitely be taken into consideration as we aim to improve. We truly appreciate your patience and understanding during this matter at Sonesta ES Suites Fresno.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice sized pool and spa. Breakfast was a good variety.
Stayed 1 night in Mar 2024
Response from Customer Service on 29 Mar 2024
Joel, thank you for sharing your experience at Sonesta ES Suites Fresno. We're pleased to know you enjoyed our expansive pool area and loved the breakfast variety. We look forward to welcoming you back in the future.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out of the way. Staff is very accommodating.
Stayed 2 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Renee, it's delightful to hear how much you appreciated the accommodating nature of our team members here at Sonesta ES Suites Fresno. We believe our location is an oasis from everyday hustle and bustle. We hope to welcome you back again soon.

8/10 Good

david

Clean and safe enough. No problems.
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Apr 2024
David, we're pleased to hear you found the Sonesta ES Suites Fresno to be clean and safe. Our objective is to deliver a seamless stay, and we're glad we were able to meet your expectations. We value your positive review and hope to welcome you back in the future. Safe travels!

10/10 Excellent

Donna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerks were very polite and provided excellent customer service.
Stayed 1 night in Mar 2024
Response from Customer Service on 23 Mar 2024
Donna, thank you for sharing your exceptional experience at Sonesta ES Suites Fresno. We're thrilled to hear our front desk colleagues provided superb customer service and made your stay memorable. We look forward to having you with us again soon.

8/10 Good

DAVID, citrus heights

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar 2024
Thank you for the 4-star rating, David!It's great your time at Sonesta ES Suites Fresno was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

8/10 Good

ANDREA, Rocklin

Travelled with family, Business traveller
Liked: Cleanliness
Was told upon check in that “internet is broken, they are working on it” One bedroom suite: -basic TV was not working -Not enough blankets pillows for pull out sofa -staff “misplaced” a bag that had been left in room- we had rushed back asap at checkout to retrieve it but it was not where I left it in the kitchen, front desk made no real attempt to help find it, maid sent me to front desk, received a phone call after 7pm that it had been “found”, we had already driven the 4.5 hours home requested the item be mailed to us.
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar 2024
Andrea, thank you for sharing your experience at the Sonesta ES Suites Fresno. We're sorry to hear you've encountered a few issues during your stay. It is unfortunate that you had difficulties with the digital amenities in your suite and the missed opportunities to provide a comfortable sofa setup. Moreover, we regret the confusion regarding your bag left behind. We take guest property very seriously and are glad we were able to locate it. Our team members have taken note of your points and will work on improving the mentioned areas. We look forward to welcoming you back for an improved experience.

10/10 Excellent

Benjamin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good for the price. I got a whole suite for the same price as a single room at other hotels, and the quality was just fine. Breakfast leaves a little to be desired, but the place is clean and comfy.
Stayed 2 nights in Mar 2024
Response from Customer Service on 11 Mar 2024
Benjamin, thank you for choosing the Sonesta ES Suites Fresno. We're glad to hear that you found value in our room options and were pleased with the cleanliness and comfort. Regarding your feedback on breakfast, we're always looking to enhance our offerings and will certainly bear your comments in mind. We're looking forward to welcoming you back in the near future.

10/10 Excellent

Jassmine

Stayed 2 nights in Mar 2024
Response from Customer Service on 30 Mar 2024
Thank you for the fantastic rating, Jassmine!It's outstanding you had such a wonderful experience at Sonesta ES Suites Fresno. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 Good

Juanita, Stockton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check-in. Clean. Quiet area. Plenty of parking and free. Fully stocked kitchenette. Comfortable bed. Breakfast includes many options. I am extremely picky about where I stay and I had no complaints. Would stay here again.
Stayed 1 night in Mar 2024
Response from Customer Service on 6 Mar 2024
Juanita, thank you for your positive feedback on the Sonesta ES Suites Fresno. We're encouraged to learn that your check-in process was smooth, you found our locations peaceful, and appreciated our ample parking offering. We take pride in offering a comfortable stay and a variety of breakfast choices for our guests. Your satisfaction with our kitchenette facilities and bedding is greatly welcomed. We're delighted you'd consider revisiting and can't wait to provide another enjoyable experience.

8/10 Good

Cheryl

Stayed 3 nights in Feb 2024
Response from Customer Service on 26 Mar 2024
Cheryl, it's great to hear you had a favorable experience at the Sonesta ES Suites Fresno. We appreciate you taking the time to rate us on Expedia. We hope to serve you again soon - ensuring your next stay is even better.

10/10 Excellent

Joseph

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy and efficient check- in and check - out. Very convenient location.
Stayed 1 night in Feb 2024
Response from Customer Service on 23 Feb 2024
Joseph, thank you for sharing your delightful experience at Sonesta ES Suites Fresno. We're delighted you found our check-in and check-out processes to be smooth and efficient, and our location to conveniently meet your needs. Your feedback is valued and we look forward to your next visit.

8/10 Good

Jon, Fairlawn

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff!!! We had an issue with a cat that decided to hide itself in a bed frame when it was time to check out. I paid for an extended checkout time, but we were able to get her out in a short time. They, at no request from us, returned the late check-out fee! I will be having my guys stay here in the near future for long-term work assignments.
Stayed 2 nights in Feb 2024
Response from Customer Service on 13 Feb 2024
Jon, we're delighted to hear that you had a positive experience at Sonesta ES Suites Fresno. Our dedicated team members are always ready to assist in unexpected situations, and we're glad to hear they were able to help with a cat's misadventure. It's great that the unexpected late check-out fee return was appreciated, as we strive to provide our guests with excellent service. We eagerly look forward to hosting your team for their long-term work assignments.

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on 11 Feb 2024
Ronald, it's fantastic to see such a high rating for Sonesta ES Suites Fresno! We hope your stay was comfortable and that you experienced the best we have to offer. Thank you for your rating, we appreciate it! We look forward to hosting you again on your future visits.

10/10 Excellent

Stefani

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on 8 Feb 2024
Stefani, it's wonderful to see the perfect rating you accorded to Sonesta ES Suites Fresno! We're thrilled that you had a fantastic stay. We can't wait to welcome you back in the future for another exceptional experience. Thank you for choosing us!

8/10 Good

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were excellent, the place where the hotel is located looks more industrial place.
Stayed 2 nights in Jan 2024
Response from Customer Service on 3 Feb 2024
Angel, thank you for your positive feedback about Sonesta ES Suites Fresno. We're delighted to hear our team members exceeded your expectations. While our location is more oriented towards business, we ensure a comfortable and enjoyable stay for all our guests. We look forward to welcoming you back in the future.

10/10 Excellent

Angelica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Customer Service on 29 Jan 2024
Thank you for sharing your perfect rating with us, Angelica!It's wonderful to see how much you appreciated your time at Sonesta ES Suites Fresno! We want everyone to feel right at home at Sonesta ES Suites Fresno. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Osmar

Stayed 1 night in Jan 2024
Response from Customer Service on 10 Feb 2024
Osmar, thank you very much for your perfect rating of the Sonesta ES Suites Fresno! We're glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Eileen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on 20 Jan 2024
Thank you for the lovely rating, Eileen!We are excited to see that you had an enjoyable experience at Sonesta ES Suites Fresno. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

8/10 Good

Susan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff are very friendly and helpful. The complimentary breakfast/area is also a big plus. The hotel is in a quiet/residential cul de sac, which is a bit remote from other dining options, etc. If you want to be able to go out the lobby door and walk to restaurants, etc. this is not the place for you.
Stayed 2 nights in Jan 2024
Response from Customer Service on 20 Jan 2024
Susan, thank you for taking the time to share your experience at Sonesta ES Suites Fresno. We're thrilled to hear that our team's service was welcoming and the breakfast enjoyable for you. Regarding location, while it does ensure a peaceful setting, we understand it may not be optimal for those seeking immediate proximity to dining venues. We appreciate your input, and it will help future guests make informed decisions.

8/10 Good

Soojin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Customer Service on 16 Jan 2024
Thank you for this lovely rating, Soojin!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Sonesta ES Suites Fresno. We'd like to share an even better experience with you soon.

6/10 Okay

Carlos

Business traveller
Stayed 3 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Carlos, thank you for leaving a rating. We're always striving to provide the best possible guest experience and welcome your feedback. We hope to host you again at Sonesta ES Suites Fresno to show our commitment to improvement.

10/10 Excellent

Laura

Stayed 3 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Thanks for the fantastic rating, Laura!It's outstanding we could exceed your expectations during your stay at Sonesta ES Suites Fresno. We're all looking forward to your next stay with us.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 10 Jan 2024
We appreciate you sharing this positive rating, Daniel!The comfort of our guests is important to us so we can't wait to see you back again at Sonesta ES Suites Fresno. We want to share an even more enjoyable experience with you next time.

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a hidden gem. First time staying here and will definitely make this our go to hotel for Fresno. Very clean inside and out and I can’t say enough on how friendly the staff was. Looking at the pool and spa…outdoor fireplace and BBQ area as we walked by, we can’t wait for our Summer trip to see the grandchildren.
Stayed 2 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Dave, it's a pleasure to know that you discovered our 'hidden gem,' Sonesta ES Suites Fresno, and appreciated the spotless environment. We’re thrilled to hear you enjoyed the friendliness of our team members. The outdoor amenities like the pool, spa, fireplace, and BBQ area certainly make for a delightful summer visit. We're eagerly awaiting your return for that wonderful summer trip with your grandchildren. Safe travels until then!