When checking in at 3:55PM, I was told the room was not yet ready. I left my phone number down as requested and was told that I’d receive a call/text when my room was ready. An hour later, I did not get a call or text. When I went to check at the front desk, that was when I was told that the room was ready already. I think the front desk staff could have communicated better. I think the staff was very kind and friendly, but I was concerned about the security of the hotel. The elevators do not require a keycard to access the rooms. Thankfully, we did not experience anything unsafe, but I think it would make your guests feel safer if the rooms were not so easily accessible to anyone who is not booking with the hotel. Breakfast was delicious and one of the best experience I’ve had.
