Ratings based on 82 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
66% of guests recommend
3.1 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller

Crap

Posted 05-Oct-2014
Food crumbs everywhere in the hallway. Rooms stunk and i believe they are running prostitutes out of there. My wife and i have never stayed at a craphole like that.
2 out of 5
by A verified traveller from fort worth tx.

Nice staff

Posted 04-Sep-2014
Samantha and neil were very nice and very professional and informative the hotel was. Older than. I anticipated but t hey were wonderful
1 out of 5
by A verified traveller from Fort Worth, TX

Don't stay here...

Posted 31-Aug-2014
Pros: Location
Cons: Everything
Location: Plenty to do, eat, shop here.
This hotel was terrible. The check-in process took forever, the luggage carts were broken, the TV barely worked and they claim to be suites, etc, but they include no silverware, glasses, nothing! I will never stay at this chain again. It's my 3rd bad experience, so they're out!
4 out of 5
Recommended
for Everyone
by A verified traveller from TX

Business trip

Posted 22-Aug-2014
Pros: It was clean, well located at a good price.
Cons: Can't imagine.
Location: Convenient to highway, large mall and lots of other shopping, multiple restaurants.
Hotel was clean and comfortable, nothing fancy, but certainly adequate. Surpassed by expectations!
1 out of 5
Recommended
for Business Travellers
by Robert Mayes

Posted 10-Jun-2014 on Hotels.com
drove 30 miles and they had no rooms
3 out of 5
Recommended
for Personal Event
by James

This traveller left a rating score only Posted 27-May-2014 on Hotels.com
2 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveller

Posted 23-May-2014 on Hotels.com
It was disappointing. I made the reservation for a king bed, non-smoking room through Hotels.com and when we arrived at 2:50 pm, they stated that they did NOT have a king bed non-smoking room available. So we settled for a 2 queen bed non-smoking room that was NOT YET cleaned - check in was to be at 3 pm. The desk clerks first had to find a housekeeper and then they assisted her in cleaning the room while we waited over an hour to get into our room. While we were waiting, at least 3 other couples came into the lobby and left disgruntled because of similar circumstances. Meanwhile, the room was less than acceptable....it smelled of deodorizer and a wet, dirty rag was tossed behind the night stand.
1 out of 5
by Dolores

Pretty Bad

Posted 01-May-2014
Cons: It needs a complete remodel, including the HVAC to keep smoke out of nonsmoking rooms.
Everything was dirty. The AC and bathroom fan were so loud I couldn't hear my phone. Although a nonsmoking room, the smell of smoke was so strong it woke me up at night. I couldn't wait to get out of there.
1 out of 5
by A verified traveller

Employee needs training

Posted 27-Apr-2014
One employee could not find reservation but other employee could.
3 out of 5
Recommended
for Overnight Stay Before Destination
by Sheila Collins from Pittsburgh PA

staff responsive to needed repair requests

Posted 08-Apr-2014 on Hotels.com
I appreciated the staff's immediate responsiveness to my requests for repair of the shower and the smoke alarm sensor. I enjoyed the kitchen facility to make my oatmeal in the mornings and being near TCU to attend the mother's weekend on campus.
Comment from Hotel Management
21-Jun-2014 by Manager, Hotel Management
Sheila - Thank you for taking the time to write a review of our hotel. I am sorry to hear about the maintenance issues you experienced during your visit; however, I am happy that our staff was able to resolve these issues in a timely manner. As well, it's great to hear that you enjoyed our location and your fully equipped kitchen. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.