Extended Stay America Fort Worth - City View Reviews

The manager and employee lacked communication, so she made my husband and I leave the hotel earlier than we requested and get only excuse was that she is the manager. I requested late check out, she called me 30 minutes before check out time and said well the receptionist is supposed to communicate with her on late check outs. I told her we was not notified and her response was o, week she is the manager and she week not give us what we requested so make sure we are out thirty minutes before what was already set up by her employee. Very disrespectful!

There was bodily fluids, and hair on the towels. The matress was all springs, with no cushion.

Didn't like seeing and smelling the trash in the halls. Other than that is was decent for the price.

Perfect for what I was looking for. There are fancier hotels, but this is one of the best hotels I've stayed at for the price. The staff was super friendly, the room was nice and clean, and everything worked perfectly. I will definitely stay here again.

Didn't get the non-smoking room we requested, did get a call we could move, but were out all day and unable to do it when they called.

In a nut-shell.....the overall appearance of this hotel was dirty, dingy & smelt bad. Cigarette smoke seeped through the vents into my room, kids hung out in the hallway all hours of the night & the front desk refused to replace towels unless I brought them to the front desk for an exchange. The trash in the laundry room was overflowing with trash and last but not least I discovered bed bugs on my last night. There is not a price limit on my comfort and I will definitely pay the extra money to stay in a 5* hotel on my next business trip.

The hallway was very smelly had to hold my nose when walking in it for that reason alone I'll never go back