Ratings based on 107 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
71% of guests recommend
3.1 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller

Manager: The big bad wolf

Posted 02-Mar-2015
The manager and employee lacked communication, so she made my husband and I leave the hotel earlier than we requested and get only excuse was that she is the manager. I requested late check out, she called me 30 minutes before check out time and said well the receptionist is supposed to communicate with her on late check outs. I told her we was not notified and her response was o, week she is the manager and she week not give us what we requested so make sure we are out thirty minutes before what was already set up by her employee. Very disrespectful!
Comment from Hotel Management
24-Mar-2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that there was a miscommunication regarding your check-out. In response to your feedback, I am speaking with all my staff to make sure they better communicate with each other regarding late checkouts. Thank you very much for bringing this to our attention. Again, thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
1 out of 5
by A verified traveller

There were bodily fluids on the towels.

Posted 02-Jan-2015
Cons: all of it.
There was bodily fluids, and hair on the towels. The matress was all springs, with no cushion.
5 out of 5
Recommended
for Personal Event
by A verified traveller

Stay

Posted 04-Dec-2014 on Hotels.com
Great
3 out of 5
Recommended
for Personal Event
by Nathan

This traveller left a rating score only Posted 15-Nov-2014 on Hotels.com
3 out of 5
Recommended
for Business Travellers
by Raulfrom texas

our stay

Posted 02-Nov-2014 on Hotels.com
Didn't like seeing and smelling the trash in the halls. Other than that is was decent for the price.
5 out of 5
Recommended
for Families
by Scottiefrom Texas

Great Choice

Posted 28-Oct-2014 on Hotels.com
Perfect for what I was looking for. There are fancier hotels, but this is one of the best hotels I've stayed at for the price. The staff was super friendly, the room was nice and clean, and everything worked perfectly. I will definitely stay here again.
3 out of 5
Recommended
for Getaway With Friends
by A verified traveller

This traveller left a rating score only Posted 28-Oct-2014 on Hotels.com
2 out of 5
by A verified traveller

Posted 22-Oct-2014
Pros: Front desk staff were very nice
Cons: Take the plastic off the mattresses, clean the carpet. Smoking in the hotel is horrible, smell is everywhere.
Location: location is great, lots of access to restaurants
Didn't get the non-smoking room we requested, did get a call we could move, but were out all day and unable to do it when they called.
1 out of 5
Recommended
for Business Travellers
by Sandyfrom Fort Worth/City View

Posted 20-Oct-2014 on Hotels.com
In a nut-shell.....the overall appearance of this hotel was dirty, dingy & smelt bad. Cigarette smoke seeped through the vents into my room, kids hung out in the hallway all hours of the night & the front desk refused to replace towels unless I brought them to the front desk for an exchange. The trash in the laundry room was overflowing with trash and last but not least I discovered bed bugs on my last night. There is not a price limit on my comfort and I will definitely pay the extra money to stay in a 5* hotel on my next business trip.
3 out of 5
Recommended
for Personal Event
by A verified traveller

This traveller left a rating score only Posted 19-Oct-2014 on Hotels.com