Exterior

Reviews of Quality Inn Fort Stockton

2.5 out of 5
Quality Inn Fort Stockton
1308 N Us Highway 285, Fort Stockton, TX

Reviews

6.6
Rating 10 - Excellent. 109 out of 536 reviews" "
Rating 8 - Good. 145 out of 536 reviews" "
Rating 6 - Okay. 131 out of 536 reviews" "
Rating 4 - Poor. 82 out of 536 reviews" "
Rating 2 - Terrible. 69 out of 536 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

William

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from MANAGEMENT on 15 Apr 2024
Thank you for your feedback!

10/10 Excellent

Jennie, Tucson

Stayed 1 night in Apr 2024
Response from Customer Care Team on 25 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on 29 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on 29 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Cesar Alonso

Travelled with family
Liked: Cleanliness, staff & service
Big opportunity to improve on the breakfast time, six months ago I stayed there and the breakfast was better this was including eggs but now not.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 4 Jan 2024
Hi Cesar,Thank you for taking the time to share your feedback regarding our breakfast offerings. We genuinely appreciate your loyalty as a returning guest, and we're sorry to hear that your recent experience didn't meet your expectations compared to six months ago. We value your input, and your comments regarding the absence of eggs are duly noted. We are continuously working to enhance our offerings, and your insights are crucial in this process. Please be assured that we will review our breakfast options to see how we can improve and bring back the elements you enjoyed in the past. Your satisfaction is important to us, and we hope to have the opportunity to provide you with an improved breakfast experience on your next visit.Best Regards, Customer Care Team

10/10 Excellent

Oscar Ernesto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on 4 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on 29 Dec 2023
Hi Daniel,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards, Customer Care Team

4/10 Poor

Katsuaki

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Breakfast wasn’t ready.
Stayed 1 night in Dec 2023
Response from Customer Care Team on 29 Dec 2023
Hi Katsuaki,We apologize for the inconvenience you experienced with the breakfast not being ready. This does not align with our usual standards, and we appreciate your understanding. Your feedback is valuable, and we will address this issue to ensure a more timely and satisfactory breakfast service for our guests. If there's anything specific you'd like us to do to make amends or if there are other concerns, please don't hesitate to reach out to our customer service team. We appreciate your patience and hope to have the opportunity to provide you with a better experience in the future.Best Regards, Customer Care Team

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the hotel was very clean and quiet . Definitely recommend

6/10 Okay

Jerleen

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was great
Stayed 1 night in Nov 2023
Response from Customer Care Team on 5 Dec 2023
Hi Jerleen,It's wonderful to hear you had a positive experience with our staff! We strive to provide excellent service, and knowing that our team made an impact on your stay means a lot to us. If there's anything else we can assist you with or if you plan to visit again, we'd be more than happy to welcome you back!Best Regards, Customer Care Team

6/10 Okay

Nancy

Stayed 1 night in Nov 2023
Response from Customer Care Team on 30 Nov 2023
Dear Nancy,Thank you for taking the time to rate us. We are glad that you chose us for your stay. However, we would really want this rating to go up. Please let us know what we can do to improve our services. It will be a pleasure to hear from you again. We look forward to hosting you more successfully in the future!Best Regards, Customer Care Team

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean decent room for an overnight stay
Generally a decent place to stay in Ft. Stockton. Nicer than the Days Inn next door. Room was clean and well maintained. Only two complaints: 1. Shower diverter didn't work properly so shower didn't flow properly (half the water came out the shower head and half came out the tub spout. 2. Breakfast was a bit sparce. Only options were a self made waffle, dry cereal, instant oatmeal, yogurt, and apples. Only drinks were orange juice and water. No eggs or any other type of protein. Night clerk was extremely friendly.
Stayed 1 night in Nov 2023
Response from MANAGEMENT on 7 Nov 2023
Thank you for staying with us!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Care Team on 2 Nov 2023
Hi David,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards, Customer Care Team

4/10 Poor

constantino

Liked: Staff & service
Disliked: Cleanliness
was put into a room where it wasnt cleaned out yet with sheets on the floor and stained matress. then i ask fir a different room and the trash wasnt even out the roim from last occupants
Stayed 1 night in Oct 2023
Response from Management on 30 Oct 2023
Thank you for your feedback!

4/10 Poor

Cheryl

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Should really check your linens and replace.
Bed linens were not clean had stains one had no blanket dirt on floor coverlet had stains.
Stayed 1 night in Oct 2023
Response from MANAGEMENT on 27 Oct 2023
Thank you for your feedback, we will bring to the staff's attention and will take necessary step to avoid this is future. Thank you for staying with us.

10/10 Excellent

Rogelio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on 16 Oct 2023
Thank you for your feedback!

4/10 Poor

Wilfredo

No hot meal on Continental Breakfast.
Stayed 1 night in Oct 2023
Response from MANAGEMENT on 12 Oct 2023
Thank you for your feedback. Continental breakfast does not include hot meal. We look forward to seeing you again.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything excellent clean and ready
Stayed 1 night in Oct 2023
Response from Management on 5 Oct 2023
Thank you for your feedback!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine except for false advertisement of hot breakfast. That was one of the reasons I booked with your hotel .
Stayed 1 night in Sep 2023
Response from Customer Care Team on 25 Sept 2023
Dear Guest,Thank you for sharing your feedback about your recent stay with us. We're glad to hear that overall, you had a satisfactory experience.However, we apologize for any confusion regarding the breakfast offerings. We understand how important accurate information is when booking a stay, and we take this seriously. We will review our advertisements and ensure that they accurately reflect our breakfast options.Your feedback is important to us, and it helps us improve our services. We hope to have the opportunity to host you again in the future and provide you with the experience you expect.If you have any more comments or concerns, please feel free to reach out to us.Best Regards, Customer Care Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Management on 18 Sept 2023
Thank you for your feedback,

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, Had a concern which the manager responded to appropriately. Quiet, and reasonable rate.
Stayed 1 night in Aug 2023
Response from MANAGEMENT on 23 Aug 2023
Thank you for your feedback!

10/10 Excellent

Griselda

Stayed 1 night in Aug 2023
Response from Management on 4 Sept 2023
Thank you for your feedback!

8/10 Good

Alfredo

Travelled with family
Liked: Cleanliness, staff & service
.
Stayed 1 night in Jun 2023
Response from Customer Care Team on 7 Jul 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

8/10 Good

David

Stayed 1 night in Jun 2023
Response from Customer Care Team on 19 Jun 2023
Dear David, We are glad to receive feedback from you regarding your recent stay. While you didn't say much in your review, we hope that you had an awesome stay and that you were comfortable in your room. Please feel free to leave some comments/suggestions next time. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

4/10 Poor

Tara

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I have stayed here before and it was good. Now it’s dirty, I had a cloth chair in my room and it looked like they took it out of the garbage. Breakfast is bad. Yogurt and a granola bar. When they guy at the desk heard me complain he pulled out cinnamon rolls and muffins.
Stayed 1 night in May 2023
Response from Customer Care Team on 8 May 2023
Dear Tara,We appreciate your feedback - thank you for taking the time to leave us with comments about your recent stay. It's unfortunate that you did not seem to have experienced the usual level of satisfaction that other guests have but thanks for pointing out the things that we can improve on. Your concern about the room's condition is noted and we will see to it that this is addressed immediately. We will also see what we can do about having some updates to the property soon. We also appreciate your feedback about the breakfast - we will look into the possibility of adding more variety in the future. We are sorry for the inconvenience caused and we hope you consider staying with us again. Best Regards, Customer Care Team

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Customer Care Team on 25 Apr 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Customer Care Team on 8 Mar 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Poor

Pat

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and in disrepair. They also advertised a free breakfast and there was no such thing. Looked like there hadn't been for a long time.
Stayed 1 night in Feb 2023
Response from Customer Care Team on 1 Mar 2023
Hey Pat,Thank you for your feedback and we are sorry that you did not seem to have an awesome experience during your stay. Your feedback about cleanliness is noted and we will see to it that our staff does a better job preparing the rooms moving forward. We will also see what we can do about having some updates to the property soon. We love hearing back from our guests and we hope to get additional feedback/comments from you the next time you stay with us. Have a good one. Best Regards, Customer Care Team

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept and quiet! Front desk is goes above and beyond to answer questions and guide you to good eating establishments. Well done!
Stayed 1 night in Jan 2023
Response from Management on 29 Jan 2023
Thank you for your feedback.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was really easy. Room was dated but clean. Full breakfast served until 9:00 on weekdays.
Stayed 1 night in Dec 2022
Response from Management on 18 Dec 2022
Thank you for your feedback!

8/10 Good

Lynda

Liked: Amenities
Stayed 1 night in Dec 2022

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location, clean, very friendly
Stayed 1 night in Oct 2022
Response from MANAGEMENT on 27 Oct 2022
Thank you for your feedback!

6/10 Okay

Donna

Travelled with family
Liked: Cleanliness, staff & service
Price was ok for a night to sleep. Room needs some TLC. Towel bar was broken and partially removed. Broken tiles in the bathroom. Could hear neighbors television. Killed a cockroach in the bathroom.
Stayed 1 night in Sep 2022
Response from Management on 16 Sept 2022
Thank you for your feedback!

8/10 Good

Maria, El Paso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is always a good, affordable place to stay. Clean, friendly, and convenient. The rooms are nice and everything always works. Have stayed here multiple times.
Stayed 1 night in Sep 2022
Response from MANAGEMENT on 12 Sept 2022
Thank you for your feedback!

8/10 Good

Maria, El Paso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here several times and are always pleased with the accomodations.
Stayed 1 night in Aug 2022
Response from Customer Care Team on 16 Aug 2022
Hello Maria, We appreciate your detailed review of our property - your kind words inspire us to do better and feedback like this makes us strive to give the best service. We would love to welcome you back and hope that you consider staying with us the next time you are in the area. Best Regards, Customer Care Team

2/10 Terrible

Paul

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay Elsewhere
The room looked dated. My biggest problem was the bed, the mattress was old and dirty and felt like sleeping on box spring. Also the big gap under the door where bugs like moths were coming into the room.
Stayed 1 night in Aug 2022

6/10 Okay

Serena

Travelled with family
Liked: Cleanliness, staff & service
Comfortable for a Night
The hotel is comfortable. The staff are friendly and answered our questions. We stayed at the hotel to rest for the night and its comfortable for a night. The hotel is updated but its an older hotel. The walls were a little thin and we could hear the neighbors tv. The breakfast was good! I enjoyed it with scrambled eggs, sausages and waffles. The juice amd coffee were delicious.
Stayed 1 night in Jul 2022
Response from MANAGEMENT on 31 Jul 2022
Thank you for your feedback!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 1 night in Jul 2022
Response from Customer Care Team on 25 Jul 2022
It sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon. Best Regards, Customer Care Team

8/10 Good

Carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently remodeled.
Stayed 2 nights in Jul 2022
Response from Customer Care Team on 25 Jul 2022
Hello Carlos, We are glad to receive feedback from you regarding your recent stay. While you didn't say much in your review, we hope that you had an awesome stay and that you were comfortable in your room. Please feel free to leave some comments/suggestions next time. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

Ali

Stayed 1 night in Jul 2022
Response from Customer Care Team on 18 Jul 2022
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

6/10 Okay

Paige

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Nasty
The bathroom smelled of urine, trash beside the beds, and strange smell overall in the room.
Stayed 1 night in Jul 2022
Response from Customer Care Team on 8 Jul 2022
Dear Paige, It's great to hear back from you about your recent stay with us. We appreciate suggestions about how we can make things better for our guests in the future. Your comment about cleanliness is noted and we will make sure to prepare the rooms better next time. We will also see what we can do about having some updates soon. Your feedback about the room smell is noted and we will see to it that our staff does a better job preparing/airing out the rooms moving forward. We are sorry for the inconvenience caused and we hope you consider staying with us again. Best Regards, Customer Care Team

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Guest Experience Team on 8 Jul 2022
Donna, thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

10/10 Excellent

lisa

Stayed 1 night in Jun 2022
Response from Customer Care Team on 7 Jun 2022
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

10/10 Excellent

Don

Stayed 1 night in May 2022
Response from MANAGEMENT on 27 May 2022
thank you for your feedback!

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Customer Care Team on 16 May 2022
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

4/10 Poor

Ralph

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Bad Mistake Booking the Room
The check in took over 30 min. The bed was as hard as a board. The noisy AC was impossible to sleep so after midnight I shut it off. Breakfast was a joke nothing but scrambled eggs, cereal but no milk
Stayed 1 night in Apr 2022
Response from MANAGEMENT on 25 Apr 2022
Thank you for letting us know about your recent experience at our hotel, We will use your feedback to improve our services.

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Customer Care Team on 4 Apr 2022
Dear Guest, Thank you for taking the time to rate us on your recent visit. Based on your rating, it looks like you had an awesome and comfortable stay. We look forward to having you back the next time you are in the area. Best Regards, Customer Care Team

8/10 Good

Paula

Travelled with partner
Liked: Cleanliness, staff & service
As a mobility challenged person, the accessible room was good in that it had a large restroom. The tub was a little too high and somewhat slippery but did have good hand rails. I wish the room had had a recliner instead of a regular chair.
Stayed 1 night in Mar 2022
Response from Customer Care Team on 31 Mar 2022
Dear Guest, We appreciate your detailed review of our property - your kind words inspire us to do better and feedback like this makes us strive to give the best service. We also appreciate that you enjoyed our facilities and that everything was to your liking. We will see what we can do about having some updates soon so we can provide even better value. We would love to welcome you back and hope that you consider staying with us the next time you are in the area. Best Regards, Customer Care Team

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Friendly....clean....and comfortable
Stayed 1 night in Mar 2022
Response from Management on 13 Mar 2022
Thank you so much for your kind remarks. Look forward to serve you again.