I reached out to the property prior to ensure we would come after disembarking the cruise ship, and was told that was fine. Upon getting to the property, the office wasnt even open until 10. All of our luggage was soaked by the sprinkler system while we waited. I dont feel the pictures represented the apartments. 2 of the 4 tvs didnt work. There was no one to call for extra bedding, clean towels. Communication was terrible. No clear expectations for garbage, or what you're responsible for. The apartment was pretty clean, and the housekeepers were friendly. Going to the office didnt feel safe at all, and there was 8-10 people congregating on the office porch. I had a young child with me and theyre all smoking weed and talking about hearing voices...a very weird environment.my husband asked for bedding and they brought a thin fleece dog like blanket, and a pillow withoit a case. No sheets or anything. I can usually make the best of any situation, and I did...but i definitely wont be returning here.