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Reviews of Holiday Inn Express & Suites Fort Lauderdale Airport South, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Fort Lauderdale Airport South, an IHG Hotel
205 N Federal Hwy, Dania Beach, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 1544 out of 3073 reviews" "
Rating 8 - Good. 744 out of 3073 reviews" "
Rating 6 - Okay. 353 out of 3073 reviews" "
Rating 4 - Poor. 195 out of 3073 reviews" "
Rating 2 - Terrible. 237 out of 3073 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Kimberly

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Garcia

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport and downtown
Stayed 3 nights in May 2024

6/10 Okay

Angel

Stayed 1 night in Apr 2024

10/10 Excellent

DAVID, Carmel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel for one night when I was taking a early flight from the airport. It is a nice hotel and conveniently located. I would stay here again.
Stayed 1 night in Apr 2024

2/10 Terrible

Christy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I am going to first off say KUDOS to Louis who was the driver AND person who brought us extra linens. He was wonderful - he did the best, with the extremely limited resources that he was given. However, in what customer service driven industry is it accepted to allow people to wait 2 hours for a complimentary transport AND yell at them when inquiring on the wait? In what reverse universal hotel industry do you have the same individual running linens and picking you up at the airport? Again - this was not Louis who yelled, it was THEE extremely unsophisticated individual who would picked up the phone, when requesting a pick up from the airport. We arrived at terminal 3, they advised us that we MUST go to 4 (which is the very last terminal). When arriving at the hotel, no apologies for the inconvenience were offered - we reside in a society where the consumer has become the burden (when burdened).
Stayed 1 night in May 2024

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a pre-cruise stay
Stayed 1 night in May 2024

8/10 Good

Yangsook, Concord

Liked: Cleanliness
Stayed 1 night in May 2024

8/10 Good

Stephen C

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
it took forever for the shuttle to the property
Stayed 1 night in May 2024

6/10 Okay

Kyle

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It was under construction so there was only a person behind a table for check in- when I made my reservation they should’ve told us it was under construction.
Stayed 1 night in May 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful. They voluntarily refunded my last day to an unexpected early departure.
Stayed 2 nights in Apr 2024

10/10 Excellent

Valerie

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience! And just a great comfortable place to stay!
Stayed 1 night in May 2024

10/10 Excellent

Bridget

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Clean
Stayed 2 nights in May 2024

10/10 Excellent

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The hotel was undergoing renovations in the lobby and dining area.. so other than a little noise, not an issue for the bedrooms. the staff is always pleasant and I am a returning guest. The shuttle to the airport is very convenient. I will be staying at this location again
Stayed 1 night in May 2024

10/10 Excellent

DEE DANIELLE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and warm
Stayed 1 night in May 2024

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar tranquilo donde quedarse un par de días. Lo único que mejoraría sería que el personal hablé español para personas que no manejan el inglés a la perfección.
Stayed 5 nights in May 2024

10/10 Excellent

Mayra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was more than good except for the noise of the air conditioner (a little bit dated)
Stayed 1 night in May 2024

8/10 Good

May Ange

Liked: Staff & service, amenities, property conditions & facilities
It was 3 mn for the Airport, really convenient. Overall cleanliness was okay the only things they need to spray bleach , clean the shower because it has a lot of mold
Stayed 1 night in May 2024

10/10 Excellent

Javier, West Melbourne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place has all I needed to stay a night while attending a concert.
Stayed 1 night in May 2024

10/10 Excellent

Javier, West Melbourne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities has everything I needed to spend a night while attending a concert.
Stayed 1 night in May 2024

10/10 Excellent

Haley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The lady at the front was super helpful & nice. Could see Fort Lauderdale from our room on the 5th floor and could see Miami from the roof top pool.
Stayed 1 night in May 2024

2/10 Terrible

Arlene

Disliked: Staff & service, amenities, property conditions & facilities
When I booked the room it showed the location 1.5 blocks from the beach AND the price was $167.00. However it was 2-3 miles to the beach And I was charged $240.47. I would not have booked this for that price!!! There were other voices that would have been closer to the beach and for a much lower cost!!! I’m so very upset with the deception of your advertised information!! I would like a refund from this booking!
Stayed 1 night in Apr 2024

4/10 Poor

Nancy

Travelled with family
Disliked: Staff & service
The gentleman that was there in the morning at the front desk the day I checked in was very rude. I didn’t have a good experience.
Stayed 2 nights in May 2024

10/10 Excellent

humberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff , good location
Stayed 2 nights in May 2024

4/10 Poor

CHRISTINE, Eastern Passage

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
We have regularly used Holiday Inn Express. The shuttle and check in were fine. Our room was on the top floor. It unfortunately now seems common that the hotels have replaced the bathtubs in the rooms with shower stalls. Anyway I had obviously bathed before we left home and had socks on all day. At the hotel I took my socks off and was in bare feet around our hotel room. When I got in the shower my feet were BLACK! The floors need to be mopped every day! There was no bedside tables. Instead there was only a shelf attached to the wall so very little room for glasses, CPAP and a glass of water. The air conditioner was set at a MAXIMUM LOW temperature of 69 F! This is not COOL in my world. At my own house the temperature is set at 68 F year round. Breakfast was OK with the regular items and kept clean and restocked. We will look for a different hotel chain on our next trip.
Stayed 1 night in Apr 2024

8/10 Good

Demetra

Travelled with family
Liked: Staff & service, property conditions & facilities
The pool area on the 4th floor was extremely nice and clean and was located outside.
Stayed 1 night in May 2024

4/10 Poor

michelle

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Kenrica, Nassau

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My overall stay was excellent. Apart from the elevator making a loud cracking sound, I had no issues with checking in or out. Parking was secure. The lady that checked me in was awesome. Will definitely stay there again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
The bed
Stayed 1 night in May 2024

6/10 Okay

laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Thang, huntington beach

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Edwin, the front desk receptionist had very bad attitude. He never greeted us when we checked in when we said hello. When we asked him a couple questions regarding about shuttle from and to the airport, he gave us a demeanor look and a not being friendly. We were not sure a reason why he acted like that. We decided to give a second chance couple hours latter that night. We came down and asked him for a map, he ignored us until we asked a 2nd time. This time he gave us a frowning face. My wife then asked him why you gave us that look, he said it’s because he was watching the game on TV and the expression that he had was not toward us but toward the game. However, we knew he was lying. Even if he is not lying, he should not take his anger from the game that he watched towards hotel guests. And we told him that you should not treat your hotel guess like that. Management should definitely fix his attitude as he deserves less than 1 star rating.
Stayed 2 nights in Apr 2024

6/10 Okay

Stephen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
#1, there are no signs saying where the main entrance is, and number 2, the desk clerk is about as friendly as a drill sergeant. For some unknown reason we ended up in a handicapped accessible room even though the hotel appeared to be almost empty. The room was nice, but we felt guilty using it, and because the drill sergeant was so unpleasant, we didn't want to ask to be switched to another room.
Stayed 1 night in May 2024

10/10 Excellent

Norman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent place to stay. Close to the airport and also walking distance for fine dining and convenience store items.
Stayed 1 night in Apr 2024

10/10 Excellent

Deanna

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Torsten, COQUITLAM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet hotel. Very near to the air port. Clean and nice spacious rooms.
Stayed 2 nights in May 2024

10/10 Excellent

Wade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and freindly
Stayed 1 night in May 2024

2/10 Terrible

joseph

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Patricia

Clean and quiet. Everything you want.
Stayed 1 night in May 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I thought the breakfast choices weren’t great. The oatmeal was soup. Scrambled eggs would have been a great option to have. Premade omelets were rubbery and tasteless. Dining area was clean and well staffed with a very helpful employee.
Stayed 1 night in Apr 2024

8/10 Good

Randall

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All went well. Nice breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Kevin

Travelled with family
Liked: Amenities
It was very clean, beautiful pool. Customer service was excellent.
Stayed 1 night in Apr 2024

8/10 Good

Joseph

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very helpful and informative thanks to Alexia for all the information
Stayed 1 night in Apr 2024

10/10 Excellent

Garie

Liked: Cleanliness, staff & service, property conditions & facilities
Great job with the staff such nice and welcoming staff always looking to make sure every one is doing good magnificent service
Stayed 2 nights in Apr 2024

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little hotel. The stuff is really friendly. The breakfast totally makes sense. Minutes from airport and sea port.
Stayed 1 night in Apr 2024

2/10 Terrible

Chimere, Poinciana

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at the counter was terrible. Alexia attended us. When we arrived there were no rooms available. We waited an hour and nothing. She didn't even bother trying to find answers. She refused to contact her supervisor. We demanded immediate cancellation and had to book another hotel. A bad experience. I hope the refund is not delayed.
Stayed 1 night in Apr 2024

10/10 Excellent

Ramona M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the pleasure of having Alexia check us in and out.. A true professional who clearly loves her job. I highly recommend this hotel ! Great location, convenient to everything !
Stayed 1 night in Apr 2024

10/10 Excellent

Norman

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Airport pickup shuttles schedule not clear.
Stayed 1 night in Apr 2024

10/10 Excellent

lou

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Thomas, Lansing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

beck

Liked: Staff & service
It was ok
Stayed 1 night in Apr 2024