I am so glad I chose this hotel for my stay. As usual, I saw some of the negative reviews but what a nice place. Ashwin helped me get logged on, but he did inform me that because I booked my stay with Expedia, I was excluded from an IHG plus of a late check out, even though I'm an IHG member, so that was disappointing. My flight left at 6pm and the Key West airport doesn't really offer too much! So that was probably my only negative. Craig is great, helped get a bathrobe to my room. The room was clean and so quiet, I didn't even hear the morning roosters like I did last year staying just down the block. The pool, ahhhh. And I was always there at the right time, 2-3pm, had it to myself most days, and so refreshing. Plus a nice big iguana on the fence! We don't have those in WI just walking around! Great location, walkable to either Duval area or the marina, so lots of restaurant choices. I would stay here again, just maybe book through IHG.