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Reviews of Best Western Apricot Inn

2.5 out of 5
Best Western Apricot Inn
46290 W Panoche Rd, Firebaugh, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 140 out of 331 reviews" "
Rating 8 - Good. 106 out of 331 reviews" "
Rating 6 - Okay. 50 out of 331 reviews" "
Rating 4 - Poor. 22 out of 331 reviews" "
Rating 2 - Terrible. 13 out of 331 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Mi Ran

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Linens smell bad
Stayed 1 night in Apr 2024
Response from sb on 8 Apr 2024
Hello Mi,We like to thank you for your recent stay with us. We are truly sorry the linens smell bad. We use the dispensed laundry detergent and softener from our vendor Clean Tech Services.Thank you for your honest feedback.Sincerely,Sharon BatesGeneral Manager

10/10 Excellent

Renee, Bakersfield

Liked: Cleanliness, staff & service, property conditions & facilities
Quieter convenient
Stayed 1 night in Mar 2024
Response from sb on 2 Apr 2024
Hello Renee,We thank you for your recent stay and we are grateful for you taking the time to leave us a review. We look forward to seeing you the next time you are in Firebaugh.Best Wishes,Sharon BatesGeneral Manager

4/10 Poor

Shelby A

Travelled with family and small children
Disliked: Amenities
Noisy AC and limited options for breakfast
Stayed 1 night in Mar 2024
Response from sb on 18 Mar 2024
Hello Shelby,We thank you for your honest feedback regarding your stay with us.We apologize that the air conditioner was too loud. We are sorry you did not find what you needed at breakfast. We would love to hear any suggestions you have to improve our breakfast. We will definitely try to implement improvements if they are feasible to accommodate our guests.Take Care,Sharon BatesGeneral Manager

6/10 Okay

Frank

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from sb on 24 Mar 2024
Hi Frank,We appreciate you took the time to leave your rating.It is in our hopes that you will stay with us the in the future.Cordially,Sharon BatesGeneral Manager

6/10 Okay

midhat

Disliked: Cleanliness, property conditions & facilities
Nn
Stayed 1 night in Feb 2024
Response from sb on 8 Mar 2024
Hello,We appreciate you filling out the survey regarding your stay with us. We hope to see you next time you are in our area,.Cordially, Sharon BatesGeneral Manager

6/10 Okay

Cuong

Travelled with family
Liked: Cleanliness
The check in staff is lack of hospitality, other staffs are fine. Room is average but the door is not air-tight so it is noisy.
Stayed 1 night in Feb 2024
Response from SB on 28 Feb 2024
Hello, We appreciate you taking the time to leave your feedback regarding your stay with us. We apologize that the door made it noisy. We will use your comments about the check-in clerk as a learning tool for her, to improve service to all future guests.Take Care,Sharon BatesGeneral Manager

8/10 Good

Melvin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from SB on 30 Jan 2024
Hello Melvin, We appreciate your staying with us and look forward to seeing you the next time you are in the Firebaugh area.Best Regards,Sharon BatesGeneral Manager

10/10 Excellent

Jazmyne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from sb on 30 Jan 2024
Hi Jazmyne,Thank you for your stay with us and we look forward to seeing you the next time you are in the Firebaugh area. Thanks,Sharon BatesGeneral Manager

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and worth it!
My partner and I had a great stay. We have stayed here several times, and it’s always worth it. It may not be extravagant, but most things we need are available in the area.
Stayed 1 night in Jan 2024
Response from sb on 29 Jan 2024
Hi Amy,We are grateful you chose to stay with us and were glad to hear you enjoyed the accommodations. We look forward to seeing you if you ever find your way back to Firebaugh.Best, Sharon BatesGeneral Manager

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for the price!
The staff was so sweet. The room and beds were pretty nice, especially for being just off the highway. My partner and I have stayed here twice, and will be back.
Stayed 1 night in Dec 2023
Response from sb on 11 Jan 2024
Hello Amy,We are grateful you chose to stay with us and we look forward to seeing you the next time you are in our area.Best Wishes,Sharon BatesGeneral Manager

10/10 Excellent

Nicacio

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from SB on 9 Jan 2024
Hi Nicacio,We are grateful you gave us such a great rating regarding your recent stay with us. We look forward to seeing you the next time you are in our area.Take Care,Sharon BatesGeneral Manager

10/10 Excellent

Justin

Response from SB on 28 Feb 2024
Hi Justin,We are grateful you chose to stay with us and were glad to hear you enjoyed the accommodations. We hope to see you if you are in the Firebaugh area again. Thanks for taking the time to leave a review.Best,Sharon Bates General Manager

10/10 Excellent

Francisco

Clean
Stayed 1 night in Dec 2023
Response from SB on 9 Jan 2024
Hello Francisco, Thank you for your awesome rating, regarding your stay with us.We look forward to seeing you on your next stay with us.Cordially,Sharon BatesGeneral Manager

8/10 Good

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and clean hotel right on I-5. Breakfast wasn't the best quality but room was comfortable and friendly staff was helpful.
Stayed 1 night in Oct 2023
Response from FM on 23 Oct 2023
Dear Jacob, Thank you for taking the time to complete he survey regarding your stay here on our property. We look forward to seeing you again soon.Sincerely,Felicia MartinezAssistant Manager

10/10 Excellent

Jesús Eduardo Hernández

Travelled with family
Liked: Cleanliness
The air from the bathroom was too noisy
Stayed 1 night in Oct 2023
Response from FM on 15 Oct 2023
Dear Jesus,Thank you for taking the time to complete the survey! We look forward to seeing you again soon.Sincerely,Felicia MartinezAssistant Manager

10/10 Excellent

Gilbert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Considering this is the only hotel in the area, I was extremely impressed. Clean and remodeled.
Stayed 1 night in Oct 2023
Response from sb on 27 Oct 2023
Hello Gilbert,Thank you for choosing to stay with us and glad to hear you enjoyed the accommodations. We look forward to seeing you the next time you are in our area.Take Care,Sharon BatesGeneral Manager

6/10 Okay

Claire

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from sb on 13 Oct 2023
Hi Claire,We thank you for taking time out of your busy day to leave us a rating on Expedia. We were grateful for your stay and look forward to seeing you the next time you are in the Firebaugh area.Sincerely,Sharon BatesGeneral Manager

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from FM on 7 Oct 2023
Dear Carlos,Thank you for taking the time to complete the survey. We look forward to seeing you again soon.Sincerely,Felicia MartinezAssistant Manager

6/10 Okay

Jenna

Travelled with family, Travelled with partner
Disliked: Amenities
Stayed in the area for the firebaugh festival, when i arrived The room smelled weird when we walked in , i had febreze so i ended up spraying it around the room . Smelled like dirty carpet with cleaner on top like very pungent. But other then that room was pretty clean . Bed was a little hard and there is very very slim pickings for food options near by . Staff was friendly . Overall wouldnt stay again though
Stayed 1 night in Sep 2023
Response from sb on 3 Oct 2023
Hello Jenna,We thank you for taking the time to leave your feedback regarding your recent stay.Sorry to hear your room had a weird odor. We ask that next time you let the front desk know and we can change your room or we have Lysol to spray in the room if you don't want to move or we are completely booked.We hope you will give us another chance to give you the accommodations you deserve.Sincerely,Sharon BatesGeneral Manager

6/10 Okay

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Best Western I5
Rooms have been updated although some finishes in the bathroom were off. Somewhat pricey for what’s offered and the location. Gouging travelers on I5 no doubt, bed was uncomfortable for me as were the pillows. Hard bed and firm pillows.
Stayed 1 night in Sep 2023
Response from FM on 2 Oct 2023
Dear Stuart,Thank you for taking the time to fill out your survey. We do hope to see you again soon.Sincerely,Felicia MartinezAssistant Manager

10/10 Excellent

Peggy

Travelled with family, Travelled with group
Liked: Property conditions & facilities
Everything was nice. The breakfast served was great. The bed I had was pretty comfortable.
Stayed 1 night in Sep 2023
Response from FM on 2 Oct 2023
Dear Peggy,Thank you for taking the time to complete the survey regarding your stay. We appreciate you taking the time to give us an amazing survey. We look forward to your next stay with us.Sincerely,Felicia MartinezAssistant Manager

10/10 Excellent

Dennis

It was a great stop clean room
Stayed 1 night in Sep 2023
Response from SB on 25 Sept 2023
Hello Dennis,Thank you for taking time out of your day to leave your comments regarding your recent stay,We appreciate you choosing to stay with us and are glad to hear you enjoyed the accommodations.Sincerely,Sharon BatesGeneral Manager

10/10 Excellent

Laurie, Riverside

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from sb on 13 Sept 2023
Hi Laurie,We appreciate the rating you gave us and we look forward to seeing you on your next stay.Take Care,Sharon BatesGeneral Manager

8/10 Good

Lissette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easily accessible location off I-5
Stayed 1 night in Sep 2023
Response from FM on 9 Sept 2023
Thank you Lissette for taking the time to complete the survey regarding your stay. We look forward to seeing again real soon.Sincerely,Felicia MartinezAssistant Manager

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Always stay here on my way to Palm Springs
Stayed 1 night in Sep 2023
Response from FM on 6 Sept 2023
Dear Sharon,Thank you for taking the time to complete the survey. We appreciate your stay and look forward to seeing you again soon.Happy Trails,Felicia MartinezAssistant Manager

10/10 Excellent

Rogelio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from FM on 4 Sept 2023
Dear Rogelio,Thank you so very much for taking the time out of your busy schedule to complete the survey. We look forward to seeing you again soon.Happy Trails,Felicia MartinezAssistant Manager

8/10 Good

ashley

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Grew breakfast
Stayed 1 night in Aug 2023
Response from FM on 30 Aug 2023
Dear Ashley,thank you for taking the time to complete the survey about your stay. We look forward to seeing you again real soon.Sincerely,Felicia MartinezAssistant Manager

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On our way to Pinnacles National Park
Stayed 1 night in Aug 2023
Response from Madelein on 25 Aug 2023
Thank you so much for your amazing review. We hope to see you again.

6/10 Okay

Emma

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Everything seemed clean. They need a better maintenance guy, there were patches on the wall that my son could have fixed better. I wasn't able to sleep, bed was uncomfortable, pillows were hard as a rock and kinda bumpy. Woke up sore. People at front desk were awrsome. Breakfast was decent, not so many options.
Stayed 1 night in Aug 2023
Response from sb on 22 Aug 2023
Hello Emma,We thank you for sharing your comments regarding your recent stay with us.We are sorry to hear that the pillows and bed were not to your satisfaction. The pillows are a required by Best Western.Cordially,Sharon BatesGeneral Manager

10/10 Excellent

Robert

Stayed 1 night in Aug 2023
Response from sb on 11 Aug 2023
Hello Robert,Thanks for your awesome rating of our hotel. It is always a pleasure to serve your lodging needs when you are in the Firebaugh area. We look forward to seeing you next time.Take Care,Sharon Bates General Manager

10/10 Excellent

Allen

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from FM on 9 Aug 2023
Dear Allen, Thank you for taking the time to complete the survey. We really appreciate you giving us 10 out of 10!!! We look forward to seeing you again real soon.Happy Trails,Felicia MartinezAssistant Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Lumpy pillow
Overall, not bad. Pillows were what could only be described as “lumpy”. Like they were filled with packing peanuts, but somehow still hard.
Stayed 1 night in Aug 2023
Response from Jaclyn on 7 Aug 2023
Hi there. I am very sorry about your experience with the pillows in your room. Thank you for bring this to our attention. We hope to get another chance to make sure you have a much better experience. Thank you!! Jaclyn Garcia Front Desk Agent..

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet, easy a cess to freeway.
Stayed 1 night in Jul 2023
Response from sb on 1 Aug 2023
Hi Sylvia,Thank you for taking the time to leave us your comments regarding your satay with us. We were glad to hear you enjoyed your stay.Best Regards,Sharon BatesGeneral Manager

10/10 Excellent

Shadi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
Really convenient and nice hotel on the way to SF. Staff was friendly and they were super attentive to the care and cleanliness of the property. Breakfast was nice and although simple it had everything you could want - fresh coffee with flavored creamers (our fav :), fruit, bread, spread, cereal, waffles, eggs, oatmeal, juice, yogurt. We appreciated how attentive the breakfast lady was at cleaning the tables and re-stocking breakfast as guests came and left. Room was convenient and clean with a nice size tv and fridge. No frills otherwise everything was in perfect working order and we felt safe there. Really nice hotel; we would stay again!
Stayed 1 night in Jul 2023
Response from Monique on 25 Jul 2023
Dear Shadi, Thank you for taking the time to fill out the review and giving us an awesome score. We hope to see you again soon.Sincerely,Monique (Front Desk)

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from sb on 20 Jul 2023
Dear Clara,I would like to thank you for choosing to stay with us and we look forward to seeing you the next time you are in our area.Have a fabulous summer!Sharon BatesGeneral Manager

8/10 Good

Joerg

Stayed 1 night in Jul 2023
Response from FM on 17 Jul 2023
Dear Joerg,thank you for taking the time out of your busy schedule to complete the survey regarding your stay. We look forward to seeing you again real soon.Sincerely,Felicia MartinezAssistant Manager

6/10 Okay

Casey

Stayed 1 night in Jul 2023
Response from FM on 2 Aug 2023
Dear Casey, Thank you so much for taking the time to complete the survey regarding your stay with us. We look forward to seeing you again soon. Happy Trails,Felicia MartinezAssistant Manager

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from FM on 10 Jul 2023
Dear Ramon, Thank you so very much for taking the time out of your busy schedule to complete the survey. We really appreciate the amazing review you gave us and look forward to seeing you again soon.Sincerely,Felicia MartinezAssistant Manager

10/10 Excellent

Michael

Stayed 1 night in Jun 2023
Response from FM on 26 Jun 2023
Dear Michael,Thank you for taking the time to complete the survey regarding your stay with us. We look forward to seeing you again soon.Sincerely,Felicia MartinezAssistant Manager

10/10 Excellent

Maurice

Stayed 1 night in Jun 2023
Response from FM on 1 Jul 2023
Dear Maurice,I would like to take the time to Thank You!!! for giving us an awesome review. We look forward to seeing you all again real soon.Happy Trails,Felicia MartinezAssistant Manager

2/10 Terrible

Damon

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bed Bugs. No refund.
We found a bug in the bed, so we showered and chalked it up to bad luck, then we found more bugs in the bed and decided to leave. The receptionist (very nice and helpful) said we could get a refund, but had to go through the 3rd party app we booked with. We tried that, but the manager declined the refund request. Do not stay here. There's a beautiful Holliday Inn in Holister that costs about the same and is 10x nicer.
Stayed 1 night in Jun 2023
Response from sb on 9 Jun 2023
Hi Damon, We refunded Expedia's credit card for your stay on 6-6-23. We had never turned down your refund request, as I learned today, June eighth, that they contacted the wrong hotel who declined the refund. So I made it clear that an entire refund was given and EcoLab did not find any bed bugs.We apologize for the insects in the room but we are located in the country where insects live.Sincerely,Sharon BatesGeneral Manager

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a quick overnight stay!
Great for a quick overnight stay! The beds are slightly stiff, and the pillows aren’t super firm - so I’m glad I brought my own pillow along. We were very comfortable, though.
Stayed 1 night in Jun 2023
Response from val on 5 Jun 2023
Hi, AmyThank you for your feedback. We are pleased to know you enjoyed your stay. We hope too see you again and thank you for choosing Best Western Apricot Inn. Sincerely, Valerie (Front Desk)

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Beds can be upgraded and breakfast last longer please
Stayed 1 night in Jun 2023
Response from FM on 4 Jun 2023
Good Afternoon Cecilia, Thank you so very much for taking the time out of your busy schedule to complete the survey regarding your stay. We look forward to seeing you again soon.Sincerely,Felicia MartinezAssistant Manager

10/10 Excellent

Nimita

Travelled with partner
Liked: Staff & service
Clean convenient rest stop on i5
Stayed 1 night in May 2023
Response from Val on 1 Jun 2023
Hello Nimita, Thank you for your feedback. We hope you enjoyed your stay with us. Thank you for choosing Best Western Apricot Inn. Sincerely, Valerie (front desk)

10/10 Excellent

Kristine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, beautiful room. Pillows were a little hard for me but overall very nice.
Stayed 1 night in May 2023
Response from val on 23 May 2023
Hello, KristineThank you for your feedback. We are happy that you enjoyed your stay with us. Thank you for choosing Best Western Apricot Inn and we hope to see you again soon.Sincerely,Valerie (front desk)

10/10 Excellent

MIRI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much needed sleep achieved
My stay was very accommodating I was tired the bed was so comfortable I didn't even wake up for breakfast. I will be back to this hotel definitely
Stayed 1 night in May 2023
Response from Val on 16 May 2023
Hello Miri,Thank you for your review. We really appreciate the positive feedback. We are happy that you enjoyed your stay here at Best Western Apricot Inn. We are looking forward to seeing you and serve you again in the future.Sincerely, Valerie (Front Desk)

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is very convenient. Staff very friendly.. make you feel very comfortable I enjoyed the breakfast
Stayed 1 night in May 2023
Response from fm on 10 May 2023
Dear Pedro,thank you so much for taking the time to complete the survey and give us an awesome review. We are so happy to hear you enjoyed your stay with us and we look forward to seeing you again real soon.Sincerely,Felicia MartinezAssistant Manager

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from FM on 7 May 2023
Thank You Nina!!! for taking the time to complete the survey regarding your stay. We so appreciate your amazing review!!! We cant wait to see you again real soon.Happy Trails,Felicia MartinezAssistant Manager

2/10 Terrible

Brittania

Disliked: Cleanliness
Woke up in the middle of the night to realize there was urine on the top blanket.
Stayed 1 night in Apr 2023
Response from sb on 8 May 2023
Dear Brittania,I would like to apologize for the inconvenience you incurred. This situation will be brought to the Housekeeping Staff's immediate attention, as it is our daily practice to take all linen from the room as we started doing through the pandemic and have kept doing.Again, I hope you will accept our apologies.Sincerely,Sharon BatesGeneral Manager

10/10 Excellent

Elliott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from FM on 15 May 2023
Good Morning Elliot,Thank you so much for taking the time out of your busy schedule to complete the survey about your stay. We appreciate the 5 star rating!!! We look forward to seeing you again soon.Sincerely,Felicia MartinezAssistant Manager