BBQ/picnic Area

Reviews of TownePlace Suites by Marriott Fort Myers Estero

3.5 out of 5
TownePlace Suites by Marriott Fort Myers Estero
23161 Via Coconut Point, Estero, FL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 241 out of 320 reviews" "
Rating 8 - Good. 52 out of 320 reviews" "
Rating 6 - Okay. 14 out of 320 reviews" "
Rating 4 - Poor. 5 out of 320 reviews" "
Rating 2 - Terrible. 8 out of 320 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great !
Stayed 1 night in May 2024

10/10 Excellent

Ji, Tulsa

Travelled with family
Liked: Amenities, property conditions & facilities
Clean and kind
Stayed 5 nights in May 2024

10/10 Excellent

HENRY

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice and up to my expectations.
Stayed 2 nights in Mar 2024
Response from Rich C. on 16 May 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and helpful. We will definitely stay here again.
Stayed 1 night in May 2024
Response from Rich C. on 17 May 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Jehdia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. The staff was very friendly and professional
Stayed 3 nights in May 2024
Response from Rich C. on 13 May 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 5 nights in Apr 2024
Response from Rich C. on 6 May 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely Hotel!
Stayed 1 night in Mar 2024
Response from Rich C. on 22 Apr 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

8/10 Good

Andrea D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Very safe area.
Stayed 5 nights in Apr 2024
Response from Rich C. on 11 Apr 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, helpful and courteous. Rooms were well maintained albeit a bit small for a suite. Pool area was nice. Breakfast was good with several options. Bed was as comfortable . Property was also well maintained. Overall a very nice place to stay.
Stayed 5 nights in Apr 2024
Response from Rich C. on 11 Apr 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rich C. on 25 Mar 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

2/10 Terrible

Michael

Travelled with family
We caught someone breaking into our room with a knife in the middle of the night. He was peering at us in the gap of the door ( chain was latched). We called the desk right away, thy said it was maintenance guy, but no idea why he was breaking into room. They called manager Juan, who told us we were lying. They need to check cameras, phone or front desk staff. If he had gotten in our room, what was his intentions? So scary.
Stayed 1 night in Mar 2024
Response from Rich C. on 14 Mar 2024
We are deeply concerned to learn about the distressing experience you had during your stay. Please accept our sincerest apologies for the frightening incident that occurred.Safety and security are our utmost priorities, and we take incidents like this very seriously. Our team is thoroughly investigating the matter, including reviewing security footage and interviewing staff members. Rest assured, appropriate action will be taken to ensure the safety and well-being of our guests.We understand the gravity of the situation and the impact it had on your stay. Please know that this is not reflective of the high standards of service and security we strive to maintain. We are truly sorry for the fear and inconvenience you experienced.If you have any further concerns or questions, please do not hesitate to contact us directly. We sincerely hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue was the noisy ac unit.
Stayed 3 nights in Feb 2024
Response from Rich C. on 5 Mar 2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you enjoyed your overall stay at our hotel.We apologize for the inconvenience caused by the noisy AC unit in your room. Providing a comfortable and peaceful environment for our guests is our top priority, and we regret that we fell short in this aspect during your stay.Please rest assured that we will address the issue with our maintenance team to ensure that such occurrences are minimized in the future. Your feedback helps us improve, and we appreciate your understanding.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more peaceful experience.

8/10 Good

Mary

Stayed 7 nights in Feb 2024
Response from Rich C. on 21 Mar 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location. Will stay here again.
Stayed 1 night in Feb 2024
Response from Rich C. on 12 Feb 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Jennifer Irene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and close to lots of shopping and dining. Short drive to beaches. Quiet place with nice and helpful staff.
Stayed 6 nights in Feb 2024
Response from Rich C. on 12 Feb 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We greatly appreciate your perfect rating of 5 out of 5.We're delighted to hear that you had a convenient and enjoyable stay with us. It's fantastic to know that our location near shopping, dining, and beaches met your needs, and we're pleased that you found our property to be quiet and peaceful. Providing a serene environment for our guests to relax and unwind is a top priority for us.Your kind words about our staff mean a lot to us, and we'll be sure to share your feedback with the team. They'll be thrilled to know that their helpfulness contributed to making your stay memorable.Thank you again for your feedback, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything specific you'd like to see or any additional ways we can enhance your next visit, please don't hesitate to let us know.

10/10 Excellent

Stevan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Rich C. on 12 Feb 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, breakfast could have been better.
Stayed 1 night in Feb 2024
Response from Rich C. on 7 Feb 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We greatly appreciate your comments and your rating of 4 out of 5.We're delighted to hear that overall, you had a great experience during your stay with us. However, we apologize if our breakfast offerings did not meet your expectations. Providing a satisfying breakfast experience for our guests is important to us, and we will certainly take your feedback into consideration as we strive to improve in this area.Your input is invaluable to us as we continuously work to enhance our guests' experiences. If there are any specific breakfast items or improvements you'd like to suggest, please feel free to let us know.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out.

6/10 Okay

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rich C. on 6 Feb 2024
Thank you for choosing to stay with us and for taking the time to provide your feedback. We appreciate your input and hope you had a comfortable stay overall.If you have any additional comments or if there are any areas where we can improve, please feel free to reach out. We value your opinion and are committed to providing the best possible experience for all our guests.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.

10/10 Excellent

Dirk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
We were very pleased with this location, Travis was very helpful, we're planning on stay here again for sure, 👍👍👍
Stayed 2 nights in Jan 2024
Response from Rich C. on 31 Jan 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you were pleased with our location and found Travis to be very helpful. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Janai

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean property I highly recommend.
Stayed 1 night in Jan 2024
Response from Rich C. on 22 Jan 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
I’ve stayed here before & last time the bed was amazing & the shower pressure was amazing. This time, the bed was super lumpy & the shower was almost dripping out with no pressure at all. Idk if they do things different in different rooms but it was definitely disappointing. The shower looks like a spa which is beautiful but the water just lightly dripped out. Bad night sleeping as well.
Stayed 4 nights in Jan 2024
Response from Rich C. on 15 Jan 2024
I sincerely apologize for the disappointing experience you had during your recent stay with us. We truly appreciate you taking the time to share your feedback, and I want to assure you that your concerns are being taken seriously.It's disheartening to hear that the bed was not up to the standard you experienced during your previous stay and that the shower pressure was unsatisfactory. This inconsistency in your experience is not reflective of the level of service we aim to provide, and I apologize for any inconvenience it caused.We will investigate the issues you mentioned to ensure that the bed quality and shower pressure are consistent across all rooms. Your feedback is crucial to our continuous improvement, and we appreciate your understanding.If your travels bring you back to our area, we would be grateful for another opportunity to provide you with a more comfortable and enjoyable stay. Please feel free to communicate any specific preferences or details you'd like us to be aware of for your future stays.Once again, I apologize for the inconvenience caused, and we hope to have the pleasure of serving you again.

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel with Super staff!!
Hospitality is all about the staff of a hotel. Front desk manager Juan, his colleague Travis together Sonia and her team of housekeepers were all top class! Our 23 stays have come with challenging issues but this Towne Place and its staff are excellent! Thank you Juan for allowing us to get some r and r!
Stayed 2 nights in Dec 2023
Response from Rich C. on 26 Dec 2023
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Matthew, Aurora

Stayed 1 night in Dec 2023
Response from Rich C. on 19 Feb 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Andrew

Liked: Property conditions & facilities
Easy check in. Great room. Very comfortable bed. Great shower. Easy checkout. Everything was perfect. Thank you!!
Stayed 1 night in Nov 2023
Response from Rich C. on 27 Nov 2023
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

4/10 Poor

Jennifer

Stayed 1 night in Nov 2023
Response from Rich C. on 20 Nov 2023
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very cleaned very well very nice customers service. I will recommend it to all my family and friends and I’ll stay again thank you for all your service.
Stayed 1 night in Nov 2023
Response from Rich C. on 16 Nov 2023
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Trenton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff at check in. Clean room.
Stayed 1 night in Nov 2023
Response from Rich C. on 15 Nov 2023
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Istvan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best Marriott hotels I have ever been! New modern well designed room gives you I’m at home feeling and everything is clean and on the place you can find by instinct: I loved to be in this hotel and whenever I come around this location I definitely will come back to stay here: Thank you Marriott. You are the best for me!
Stayed 1 night in Nov 2023
Response from Rich C. on 13 Nov 2023
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Miroslaw, Edison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room full equipment in kitchen Friendly staff
Stayed 6 nights in Nov 2023
Response from Rich C. on 8 Nov 2023
Thank you so much for your kind words and 10-star/Exceptional rating! We are so happy to hear that our team went above and beyond to make your stay comfortable! Our team is passionate about creating memorable moments for our guests, and we're glad that you appreciated it. We hope to see you again in the future. Thanks again!

10/10 Excellent

Laura

Stayed 1 night in Oct 2023
Response from Rich C. on 20 Nov 2023
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Rich C. on 16 Oct 2023
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us.The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

4/10 Poor

Carlos

Travelled with family
Disliked: Room comfort
Stayed 1 night in Sep 2023
Response from Rich C. on 27 Sept 2023
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff was super friendly and helpful.
Stayed 1 night in Sep 2023
Response from Rich C. on 27 Sept 2023
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

8/10 Good

ROBERT

Liked: Cleanliness, room comfort
A good experience
A clean property in a convenient location. marginal breakfast choices.
Stayed 2 nights in Sep 2023
Response from Rich C. on 27 Sept 2023
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Mauricio, Weston

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
AAA
Stayed 1 night in Aug 2023
Response from Rich C. on 27 Sept 2023
Hi Mauricio, thank you so much for taking the time to review your stay at our property. We're thrilled to hear that you enjoyed your stay at our hotel and that you loved our location. We work hard to provide the best service and experience for our guests, and we are happy that is what you experienced. We hope we have the opportunity to host you again in the future! Thanks again for choosing to stay with us!

10/10 Excellent

Veronica, Ocala

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Rich C. on 27 Sept 2023
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, room comfort
Our Stay
The hotel was awesome..so new, so clean, and convenient. Good breakfast and pet friendly.
Stayed 1 night in Aug 2023
Response from Rich C. on 27 Sept 2023
Thank you so much for your kind words and 10-star/Exceptional rating! We are so happy to hear that our team went above and beyond to make your stay comfortable! Our team is passionate about creating memorable moments for our guests, and we're glad that you appreciated it. We hope to see you again in the future. Thanks again!

10/10 Excellent

Jony

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Rich C. on 27 Sept 2023
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Luana

Business traveller
Liked: Cleanliness, room comfort
Stayed 7 nights in Jul 2023
Response from Rich C. on 27 Sept 2023
Thank you so much for your kind words and 10-star/Exceptional rating! We are so happy to hear that our team went above and beyond to make your stay comfortable! Our team is passionate about creating memorable moments for our guests, and we're glad that you appreciated it. We hope to see you again in the future. Thanks again!

2/10 Terrible

Rekayi

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Alex

Liked: Cleanliness, amenities, property conditions & facilities
Receptionist was very professional. He was new but is doing a great job.
Stayed 1 night in Jun 2023

10/10 Excellent

Karen, NASHUA

Stayed 1 night in Jun 2023

10/10 Excellent

Stacey

Stayed 1 night in Jun 2023

10/10 Excellent

Andree

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Kenneth

Stayed 1 night in Jun 2023

8/10 Good

Eddie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The place was clean and very nice. The only two things that was not to liking was the person standing near the kitchen she was there looking at the guest from head to toe and that made me uncomfortable and the other thing was when I was checking out I asked for water and I was told the kitchen was closed and if needed water I had to purchase it, so I said no thank you.
Stayed 1 night in Jun 2023

10/10 Excellent

Kellie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff.
Stayed 1 night in Jun 2023

10/10 Excellent

robert

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great staff. Nice clean room Great location, right across the street of the coolest mall I have ever been too Short drive to the beach Surprisingly good breakfast provided
Stayed 1 night in May 2023

6/10 Okay

MICHAEL

Business traveller
Liked: Cleanliness
Disliked: Room comfort
The room is wonderful! The bed - not so much...the mattress was so uncomfortable I had a hard time sleeping...
Stayed 1 night in May 2023