Emerald Hill Holidays from £816

Staff was very helpful.

Very easy to get around only 5 mins walk from the sentosa express shopping near buy for there was a wide variety of food from different countries, it was very clean and the staff was very friendly

We had a very comfortable stay at the Grand Pacific for 5 nights. The location is very convenient to get around in Singapore by public transport as well as walking. There’s bus stops right outside the hotel and within 250m from the hotel, you can practically get a bus to anywhere in Singapore. I would rate this property a 5 star, except for a few reasons. We arrived at 5am and while I totally understand check-in is at 3pm, I would expect from a service perspective that you atleast offer your guests (who have already completed check-in formalities) waiting in your lobby a bottle of water as a courtesy. We had shifts change from the night to the early morning staff, but felt overlooked for more than 3 hours as we headed out at 8am. The room telephone wasn’t working, which we discovered the next day. The staff were prompt to send maintenance crew to have a look, but it seemed the line was dead and needed external contractors to attend. We opted for the issue to not be looked at, but ideally one would expect this to be picked up in checks while the room is prepared. Our 3 year old’s bath towel was mistakenly collected by the housekeeping staff while changing towels on Day2, and I had to keep following up the issue. However, Lee and Christine were better than other staff who took the trouble to look into it and help redress. Christine helper reimburse me while checking out, which I appreciated. It was hard to explain to a toddler why their towel disappeared.

We really liked the location and the cleanliness.

The hotel was fine and was in a good location close to transport and China Town. Even though the room was ready, we were charged for an early check-in fee which is unlike other global hotels of this calibre.

Perfectly located near the airport with metro link directly into the city centre. Clean, comfortable and well equipped room.