Dear Alison,I am sorry to hear you did not receive a comfortable sleep, our engineering team has resolved the temperature issue and extends their apologies. I do hope we have the pleasure of welcoming you back in the future.Warm Regards,CrisdeanQuality Manager, W Edinburgh

Dear Trevor,Thank you for your detailed review, we hope to see you back soon.Warm regards,CrisdeanQuality Manager, W Edinburgh

Dear Deborah,Thank you for taking the time to leave a review on your stay with us. It's so nice to see you return to the hotel, we look forward to welcoming you soon!Warm regards,CrisdeanQuality Manager, W Edinburgh

Dear Paul,Thank you for taking the time to leave a review and for highlighting your favourite aspects of your stay. We hope we have the pleasure of welcoming you back soon.Warm regards,CrisdeanQuality Manager, W Edinburgh

Dear Fiona,Thank you for taking the time to leave a 5-star review, we look forward to seeing you again soon.Warm regards,CrisdeanQuality Manager, W Edinburgh

Dear Ali,Thank you for your wonderful 5-star review. We are thrilled to hear that you enjoyed your stay with us and we hope to welcome you back soon.Warm Regards,CrisdeanQuality Manager, W Edinburgh

Dear Robert,Thank you for choosing to stay with us here at W Edinburgh and for highlighting some of your favourite aspects. Warm regards,CrisdeanQuality Manager, W Edinburgh

Dear Lisa,We are glad you enjoyed the Champagne on arrival! Thank you for your review, hopefully see you return soon!Warm regards,CrisdeanQuality Manager, W Edinburgh

Dear Daniela,Thank you for taking the time to leave a review, we are thrilled to see you enjoyed your stay in the historic James Craig Walk.Warm regards,CrisdeanQuality Manager, W Edinburgh

Dear Licia, Thank you for taking the time to leave a review.I am delighted to see that you enjoyed your stay with us. We do hope to welcome you back in the future. Kind RegardsPaul ReidGuest Relations Manager

Dear Tammy,Thank you for taking the time to rate your stay with us. We hope we have the pleasure of welcoming you back soon.Warm regards,CrisdeanQuality ManagerW Edinburgh

Dear Alan,Thank you for you amazing 5-Star review, I hope to see you return soon!Warm regards,CrisdeanQuality ManagerW Edinburgh

Dear Amanda.Thank you for staying with us here at W Edinburgh, I am thrilled to see you have enjoyed your stay here with us and we do hope to welcome you back to the hotel in the very near future. I Wish you a wonderful rest of your day. Kind regards. Demi Pitkin Welcome Office Manager

Dear Shirlene, Thank you for staying with us here at W Edinburgh. I am delighted to see you have enjoyed your stay here with us and we truly hope to welcome you back in the very near future.Warm Regards,Demi Pitkin. Welcome Office Manager

Dear Alan, Thank you for choosing to stay with us at W Edinburgh and we are thrilled to see you have had a fantastic stay. I will be sure to share your lovely feedback with the team. We hope to welcome you back in the very near future. Warm Regards. Demi Pitkin. Welcome Desk Manager.

Dear Sir/Madam,Thank you for taking the time to leave a wonderful review. We are delighted to see you enjoyed your suite!We hope we have the pleasure of welcoming you back soon!Warm regards,CrisdeanW Edinburgh

Dear Jari,Thank you for taking the time to leave a wonderful review.We hope we have the pleasure of welcoming you back soon!Warm regards,CrisdeanW Edinburgh

Dear Preveshen,Thank you for taking the time to leave a wonderful review. We hope we have the pleasure of welcoming you back soon!Warm regards,CrisdeanW Edinburgh

Dear Ian,Thank you for taking the time to leave a wonderful review.We hope we have the pleasure of welcoming you back soon!Warm regards,CrisdeanW Edinburgh

Dear Mr Cooper,I am sorry to hear we fell short of your expectations, we are taking your feedback very seriously to ensure to improve and progress. The Bar manager and I would like to extend our apologies and are working to improve the level of service. Thank you for highlighting the areas of concern.Warm regards,CrisdeanW Edinburgh

Dear James,Thank you for your wonderful 10-star review! We look forward to welcoming you back in the future!Warm regards,CrisdeanW Edinburgh

Dear Mr Carr,I am sorry to see we fell short of your expectations, I can see we have already compensated you for your experience. Please reach out to me directly should you choose to return to the W Edinburgh.Warm regards,CrisdeanW Edinburgh

Dear Mr Govan,I am sorry to see we fell short of your expectations, please reach out to us directly so that we can discuss this in more detail.Yours Sincerely,CrisdeanW Edinburgh

Dear Mr Wilson,Thank you for choosing to stay with us and congratulations on your honeymoon celebration. We’re so sorry to read that you were disappointed with the service. We are working hard to train and develop in our opening weeks and we would appreciate your feedback on your experience. I hope that your refund of 100 has been refunded by now.Providing the highest level of hospitality is our number one priority and I sincerely apologies for falling short of your expectations. I have shared your feedback with the relevent leadership team, so we can do our best to ensure this does not occur again.As a result of my review of your experience, I would like to offer, should you both like to return to the hotel in the future to use myself as a personal contact and I would offer preferential rates with an offer of a complimentary upgrade. Thank you for taking the time to share your experience.We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.Sincerely,Crisdean PorcianiQuality Manager

Dear Richard,Thank you for taking the time to leave an amazing 5-star review, we hope to see you back soon!Warm regards,CrisdeanQuality Manager, W Edinburgh

Dear Sangyun,Thank you for your wonderful review! We hope we have the pleasure of welcoming you back soon.Warm regards,CrisdeanW Edinburgh