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Reviews of Cheval Abbey Strand Apartments, at Holyrood

5 out of 5
Cheval Abbey Strand Apartments, at Holyrood
Abbey Strand, Edinburgh, Scotland

Reviews

9.8

Exceptional

Rating 10 - Excellent. 74 out of 84 reviews" "
Rating 8 - Good. 8 out of 84 reviews" "
Rating 6 - Okay. 1 out of 84 reviews" "
Rating 4 - Poor. 1 out of 84 reviews" "
Rating 2 - Terrible. 0 out of 84 reviews" "

9.8/10

Cleanliness

9.4/10

Amenities

10/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shelley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was beautiful!! Clean, decorated lovely and functional. The bathrobes provided were an extra nice. The location was just perfect. We went to breakfast about a quarter of a mile away. Quiet, tucked away by the Holyrood house gardens, it was the perfect place to stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Easy walk home down slope from city center. Perfect place for Uber drop off and pick up. Comfy bed, and seating. Kitchen had enough. Temp easy to regulate. Hop on off bus stop right out front along with city bus. Super safe for a single woman or lbgtq even at night. Nice views from apt. Lots to do w/I a one block radius. No lift may be an issue for some. But overall great location and stay!
Stayed 6 nights in Mar 2024
Response from Hotel Management on 24 Mar 2024
Dear Julia,Thanks for your time to review your recent stay at Cheval Abbey Strand.I'm delighted to hear that you have enjoyed your apartment and had a great time in Edinburgh!We all hope to welcoming you again in one of our Cheval properties.Kind regards,Nic SforzaReception Supervisor

6/10 Okay

Christine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Property itself excellent. Service communication needs work. Expedia didn’t send the confirmation email the day before as stated. This should have enclosed access codes to property. Advised to down load both Expedia and Cheval app - neither could provide missing information that was in absent email. Phone number in app and in property window went to voicemail. Helpful assistant on further telephone call guided us through access and forwarded email. Seamless service design is essential for good travel experience. Hope this can be improved for next customers as the property and location was excellent
Stayed 1 night in Mar 2024
Response from Kim on 11 Mar 2024
Dear Christine, Thank you for taking the time to provide valuable feedback on your recent stay at Cheval Abbey Strand Apartments at Holyrood. It is feedback like yours that allows us to continually evaluate and improve on the services we offer. I am sorry to hear that whilst you found the property itself excellent, that you were let down by the process of providing the information required to ensure you experienced a seamless arrival.This procedure is currently under review, I will be sure to share your feedback with the team working on this to take in to consideration the points you have highlighted. It would be a pleasure to welcome you again, hopefully we will have this opportunity in the near future and we can offer a more enjoyable experience for your next visit. Kind regards and best wishes, Kim LoudenOperations Manager

10/10 Excellent

Carolyn

Stayed 1 night in Mar 2024
Response from Hotel Management on 24 Mar 2024
Dear Carolyn,Many thanks to provide feedback on your stay with us.It's a pleasure to see such a high score and we hope to see you again for another great stay.Kind regards,Nic SforzaReception Supervisor

10/10 Excellent

Stephanie

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Kim Louden, Operations Manager on 23 Feb 2024
Dear Stephanie, Thank you for your review of your recent stay at Cheval Abbey Strand Apartments at Holyrood. The team aspire to offer exceptional service to all our guests, they will be thrilled to receive such high feedback scores. It would be a pleasure to welcome you again, I hope to have this opportunity in the near future. Kind regards and best wishes,

10/10 Excellent

Drew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Cheval exceeded our expectations! It was clean, quiet, large, comfortable, and recently renovated. There is a lot to do nearby and everything is walkable. However, it is at the end of the Royal Mile at the bottom of a gentle hill. The good thing is it provides a peaceful night's sleep. The not-so-good thing is that is at one end of the town so you have to walk towards the center of town to do everything.
Stayed 4 nights in Dec 2023

10/10 Excellent

Ewan

Business traveller
Liked: Cleanliness, room comfort
Grand but maybe not worth the amount
Clean and tidy, lovely bathroom, however the place can get very noisy in that area
Stayed 1 night in Dec 2023

10/10 Excellent

David

Stayed 1 night in Dec 2023

10/10 Excellent

Cavita

Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2023
Response from Peter on 30 Oct 2023
Dear Cavita,Thank you for this high score! I am glad you had a wonderful time in Edinburgh. Looking forward to hosting you again!Warm regards,

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Highly recommend this property. Has the best of both a hotel and a apartment (still had somewhere to store luggage when we check out, umbrellas, lobby to wait for taxis). Great staff (Peter), couldn't be more helpful!
Stayed 2 nights in Oct 2023
Response from Kim Louden on 9 Oct 2023
Dear Andrew, Thank you for taking the time to provide wonderful feedback on your recent stay at Cheval Abbey Strand Apartments at Holyrood. I am so pleased to hear that you thoroughly enjoyed your stay. I will be sure to share your kind words with Peter who works particularly hard and prides himself in providing an excellent service to all our guests. He will be thrilled to learn he had a positive impact on your stay in our luxury serviced apartments. It would be our pleasure to welcome you again, hopefully in the near future. Kind regards and best wishes, Kim Louden, Operations Manager

10/10 Excellent

James

Stayed 1 night in Oct 2023
Response from Peter on 29 Oct 2023
Hi James,Thank you for giving us 5 out of 5. Looking forward to hosting you again!Best wishes,

10/10 Excellent

Norbert

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Peter on 5 Oct 2023
Dear Norbert,I am very happy to read your high scores. Thank you, and I hope you had a lovely time with us!Best wishes,

10/10 Excellent

Steven

Stayed 2 nights in Sep 2023
Response from Peter on 5 Oct 2023
Dear Steven,I am very happy to read your high scores. Thank you, and I hope you had a lovely time with us!Best wishes,

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, room comfort
The place is magnificent, congratulations!
Stayed 2 nights in Sep 2023
Response from Kim on 1 Oct 2023
Dear Javier, Many thanks for taking the time to share your feedback following your recent stay with us here at Cheval Old Town Chambers.I am so happy to see that you enjoyed your luxury serviced apartment and your stay with us. The team will be thrilled to see such high scores. I look forward to welcoming you back in the near future. Kind regards and best wishes, Kim LoudenOperations Manager

4/10 Poor

KEHINDE

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Really lovely apartment with great views, in a beautifully-restored historic building. Also, convenient for sightseeing BUT (1) the only access to the apartments was by a narrow, spiral staircase. I understand that it's an old building so not possible to install an elevator, but there should be a very clear warning on the website that this accommodation is NOT disabled-friendly. (2) The apartment was cleaned only once in our 4 day stay. (3) There was never anyone at the Reception. Instead I had to contact another branch of Cheval Apartments in Edinburgh to get assistance.
Stayed 4 nights in Jul 2023
Response from Kim on 1 Oct 2023
Dear Kehinde, Thank you for taking the time to provide valuable feedback on your recent stay at Cheval Abbey Strand Apartments at Holyrood. We greatly appreciate all feedback as it allows us to continually evaluate and improve on the services we are offering. I am pleased that overall you enjoyed the location of our luxury apartments. However, felt let down by some other factors during your stay. Our services and procedures at our Cheval Abbey Strand Apartments are currently under review, and hope to implement more effective guest services in the near future. Whilst our apartments are unmanned during certain hours, the team at Cheval Old Town Chambers are always readily available to assist either through the chat icon on our app or by telephone. I have also shared your feedback with our Head Housekeeper, as our apartments should be cleaned daily and I am sorry that on this occasion this service has not been provided. It would be our pleasure to welcome you again, and I hope that we will have this opportunity in the near future. Kind regards and best wishes, Kim LoudenOperations Manager

10/10 Excellent

Robin

Stayed 2 nights in Sep 2023
Response from Kim on 1 Oct 2023
Dear Robin, Many thanks for taking the time to share your feedback following your recent stay with us here at Cheval Old Town Chambers.I am so happy to see that you enjoyed your luxury serviced apartment and your stay with us. The team will be thrilled to see such high scores. I look forward to welcoming you back in the near future. Kind regards and best wishes, Kim LoudenOperations Manager

8/10 Good

Andrea

Liked: Cleanliness, room comfort
Great location and space in Edinburgh
The location was incredible. Right next to Hollyrood and perfect for a few days in Edinburgh. Well decorated and appointed. The in house laundry a dream. And the gardens out back (chef’s kiss). The only downside was the sliding bathroom door that didn’t want to stay it’s tracks
Stayed 3 nights in Sep 2023
Response from Kim Louden on 14 Sept 2023
Dear Andrea, Many thanks for taking the time to share your feedback following your recent stay with us here at Cheval Abbey Strand Apartments at Holyrood.I am so happy to see that you enjoyed your luxury serviced apartment and your stay with us. The team will be thrilled to see such high scores. I have shared your comments regarding the bathroom door with our Maintenance department. I look forward to welcoming you back, hopefully in the near future. Kind regards and best wishes, Kim LoudenOperations Manager

8/10 Good

Rie

Stayed 3 nights in Sep 2023
Response from Peter on 10 Sept 2023
Dear Rie,Thank you for staying with us! I hope you had a great time. Looking forward to accommodating you again!Best wishes,

8/10 Good

Maja

Liked: Cleanliness, amenities
Stayed 2 nights in Apr 2023
Response from Peter on 23 Jun 2023
Dear Maja,Thank you for your review and for staying with us! I am extremely happy to see you enjoyed your time with us. Looking forward to accommodate you again.Kind regards,

10/10 Excellent

Dawn

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property in great location. Everything is close by and the apartments are perfect, nothing extra is required everything has been thought of even a laundry! Would highly recommend to anyone looking to stay In Edinburgh 😊
Stayed 3 nights in May 2023
Response from Peter on 9 Jun 2023
Dear Dawn,Thank you for leaving a lovely feedback, we do appreciate your time! I am very happy to read that you enjoyed your time in our property. Looking forward to welcoming you again!Best wishes,

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location, easy walking distance to most places of interest. Great quality apparments in quiter spot.
Stayed 2 nights in Jun 2023
Response from Kim on 4 Jun 2023
Dear Rebecca, Many thanks for taking the time to share your feedback following your recent stay with us here at Cheval Abbey Strand Apartments at Holyrood.I am so happy to see that you enjoyed your luxury serviced apartment and your stay with us. The team will be thrilled to see such high scores. I look forward to welcoming you back in the near future. Kind regards and best wishes, Kim LoudenOperations Manager

10/10 Excellent

J., Nairn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is quite a unique property, having the modern finish in an old style building… the location is stunning and looks out to the parliament building, Arthur’s Seat and Holyrood Palace… It was very comfortable and had everything you could need for a long or short stay … quite luxurious, but we paid a premium rate due to local events being on and high demand for accommodation… would definitely recommend and return when a better price option. Minor details… little bits of dry veg in the fridge.. details of how to use entry system were not given with booking and when we got into reception no-one there and tried calling the mobile number left, but unanswered. This delayed our entry to the property, having to call the help line again … although they were helpful and able to get us in.
Stayed 1 night in May 2023
Response from Peter on 29 May 2023
Dear J,Thank you for your time to leave feedback on your recent stay. I am glad to see that you have enjoyed your time with us. I am going to raise your delayed entry to management to improve check-in efficiently moving forward.Best wishes,

10/10 Excellent

Francesca

Travelled with group
Liked: Cleanliness, room comfort
Loved it!
Can’t fault it, it was amazing! Clean, great views, staff really friendly and helpful!
Stayed 1 night in May 2023
Response from Peter on 23 May 2023
Hi Francesca,Thank you for your lovely words. It was nice meeting you both.Warm regards,

10/10 Excellent

José

Stayed 2 nights in May 2023
Response from Kim Louden, Operations Manager on 5 May 2023
Dear Jose, Thank you for taking time to review your recent stay at Cheval Abbey Strand Apartments. I am pleased to see you enjoyed your stay with us and hope we will have the pleasure of welcoming you again in the near future!Many thanks and kind regards,

10/10 Excellent

Maya

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful location right next to the castle
Stayed 1 night in Apr 2023
Response from Peter on 1 May 2023
Thank you for staying with us, Maya! Looking forward to welcoming you again.

10/10 Excellent

Eric

Stayed 2 nights in Apr 2023
Response from Kim Louden, Operations Manager on 5 May 2023
Thank you for taking time to review your recent stay at Cheval Abbey Strand Apartments. I am pleased to see you enjoyed your stay with us and hope we will have the pleasure of welcoming you again in the near future!Many thanks and kind regards,

10/10 Excellent

Laura Ann

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2023
Response from Peter on 8 Apr 2023
Thank you for staying with us, Laura! I wish you and your husband all the best!

10/10 Excellent

Tracey

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Peter on 23 Mar 2023
Dear Tracey,Thank you for this nice review! I am glad you enjoyed your time at Cheval Abbey Strand Apartments. Looking forward to seeing you again!

8/10 Good

Gary

Stayed 1 night in Feb 2023
Response from Peter on 9 Mar 2023
Dear Gary,Thank you for your time to leave a review. It was great accommodating you. Looking forward to hosting you once again.Best wishes,

10/10 Excellent

HYUNA

Stayed 1 night in Feb 2023
Response from Peter on 14 Feb 2023
Dear Hyuna,Thank you for your high scores! I am very happy you had a fantastic time at Cheval Abbey Strand Apartments. Looking forward to welcoming you again!

10/10 Excellent

Sophie

Stayed 1 night in Jan 2023
Response from Peter on 9 Mar 2023
Dear Sophie,Thank you for your time to leave a review. It was great accommodating you. Looking forward to hosting you once again.Best wishes,

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful apartment, lived our stay
Stayed 1 night in Jan 2023
Response from Gavin J MacLennan on 31 Jan 2023
Hello Mark, Thank you for taking the time to rate & review our residences following your recent stay with us at Cheval Abbey Strand Apartments at Holyrood. It is always such a pleasure to see how much our guests enjoy there stay and we very much look forward to welcoming you back! Kind regards and best wishes, Gavin J MacLennan General Manager

10/10 Excellent

Martin

Liked: Amenities, property conditions & facilities

10/10 Excellent

Alice Victoria

10/10 Excellent

Timothy, Kansas City

Response from Gavin J MacLennan on 31 Jan 2023
Hello Tomothy, Thank you for taking the time to rate & review our residences following your recent stay with us at Cheval Abbey Strand Apartments at Holyrood. It is always such a pleasure to see how much our guests enjoy there stay and we very much look forward to welcoming you back! Kind regards and best wishes, Gavin J MacLennan General Manager

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable room, fully equipped kitchen, great location, walking distance to main Edinburgh attractions. Helpful and friendly staff. Peter and Jill were always happy and assisted with our needs. Great hotel, I recommend!
Stayed 3 nights in Oct 2022
Response from Gavin J MacLennan on 24 Oct 2022
Hello Peter, Thank you for taking the time to rate & review our residences following your recent stay with us at Cheval Abbey Strand Apartments at Holyrood. It is always such a pleasure to see how much our guests enjoy there stay and we very much look forward to welcoming you back! Kind regards and best wishes, Gavin J MacLennan General Manager

10/10 Excellent

Christopher

Stayed 1 night in Oct 2022
Response from Gavin J MacLennan on 14 Oct 2022
Hello Christopher, Thank you for taking the time to rate & review our residences following your recent stay with us at Cheval Abbey Strand Apartments at Holyrood. It is always such a pleasure to see how much our guests enjoy there stay and we very much look forward to welcoming you back! Kind regards and best wishes, Gavin J MacLennan General Manager

10/10 Excellent

Craig

Liked: Cleanliness, amenities, property conditions & facilities
Super stay
Stayed 1 night in Aug 2022
Response from Gavin J MacLennan on 11 Oct 2022
Hello Craig, Thank you for taking the time to rate & review our residences following your recent stay with us at Cheval Abbey Strand Apartments at Holyrood. It is always such a pleasure to see how much our guests enjoy there stay and we very much look forward to welcoming you back! Kind regards and best wishes, Gavin J MacLennan General Manager

10/10 Excellent

David

Stayed 1 night in Aug 2022
Response from Peter on 16 Aug 2022
Hi David, Thank you for your high scores! I am happy you enjoyed your stay at Cheval Abbey Strand! It was good to meet you earlier. Looking forward to seeing you again!

8/10 Good

Simon

Stayed 4 nights in Aug 2022
Response from Gavin J MacLennan on 15 Aug 2022
Hello, Thank you for taking the time to rate our residences following your recent stay with us at Cheval Abbey Strand Apartments at Holyrood. It is always such a pleasure to see how much our guests enjoy there stay and we very much look forward to welcoming you back! Kind regards and best wishes, Gavin J MacLennan General Manager

10/10 Excellent

JUNGHYUP

Stayed 2 nights in Jul 2022
Response from Gavin J MacLennan on 9 Aug 2022
Hello, Thank you for taking the time to rate our residences following your recent stay with us at Cheval Abbey Strand Apartments at Holyrood. It is always such a pleasure to see how much our guests enjoy there stay and we very much look forward to welcoming you back! Kind regards and best wishes, Gavin J MacLennan General Manager

10/10 Excellent

rolanda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Location is great and the condition of the property is excellent. Haulin suitcases up the narrow stairs is a bit challenging. But overall a great place to stay.
Stayed 1 night in Jul 2022
Response from Peter on 23 Jul 2022
Hi Rolanda, Many thanks for your great review. Thank you for choosing Cheval Abbey Strand! Looking forward to seeing you again! Best wishes,

10/10 Excellent

Nadia, Bromont

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Fatima

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel informed me at 4pm the day before my arrival that the apartment I booked wasn’t available. They offered me a replacement in one of their sister hotel in a different part of the city. Even though the replacement room was excellent, it ruined my plans, as I booked the first property mostly for the proximity with a park. The replacement was in a great part of the city but too busy for the purpose of my stay. Overall a great hotel, friendly and helpful staff, some miscommunication related to booking and payment.
Stayed 7 nights in Jun 2022
Response from Peter on 7 Jul 2022
Dear Fatima, Thank you for your review. I am deeply sorry to hear that the relocation caused you some inconvenience. I completely understand your situation. We are to do our best to avoid events like this moving forward. However, I truly believe that despite of it we will have the chance again to welcome you back! Best regards,

8/10 Good

Robert

Stayed 1 night in Jun 2022
Response from Gavin J MacLennan on 3 Jul 2022
Hello, Thank you for taking the time to rate our residences following your recent stay with us at Cheval Abbey Strand Apartments at Holyrood. It is always such a pleasure to see how much our guests enjoy there stay and we very much look forward to welcoming you back! Kind regards and best wishes, Gavin J MacLennan General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Enjoyable break
Perfect location, great view over the parliament building and Aurthur's Seat. Right at the gates of Holyrood Palace. Lovely gardens at the rear. Well equipped and comfortable room.
Stayed 2 nights in Jun 2022
Response from Gavin J MacLennan on 1 Jul 2022
Hello, Thank you for taking the time to rate our residences following your recent stay with us at Cheval Abbey Strand Apartments at Holyrood. It is always such a pleasure to see how much our guests enjoy there stay and we very much look forward to welcoming you back! Kind regards and best wishes, Gavin J MacLennan General Manager

10/10 Excellent

Catherine

Stayed 2 nights in Jun 2022
Response from Gavin J MacLennan on 28 Jun 2022
Hello, Thank you for taking the time to rate our residences following your recent stay with us at Cheval Abbey Strand Apartments at Holyrood. It is always such a pleasure to see how much our guests enjoy there stay and we very much look forward to welcoming you back! Kind regards and best wishes, Gavin J MacLennan General Manager

10/10 Excellent

Howard

Stayed 3 nights in Jun 2022
Response from Peter on 25 Jun 2022
Good morning, Thank you for the great review! Looking forward to welcoming you again. Have a nice weekend!

10/10 Excellent

Bruce

Stayed 2 nights in May 2022
Response from Peter on 10 May 2022
Hi Bruce, Thank you for your great review. I am glad to see you were happy and satisfied with the services we offer. Looking forward to seeing you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Lovely apartment
Beautiful studio apartment very clean. Communication from apartments was very good would happily stay again. Comfy bed too
Stayed 1 night in Apr 2022
Response from Peter on 2 May 2022
Good afternoon, Thank you for your great review! It makes me happy to read you enjoyed your stay with us. Looking forward to seeing you first! Kind regards, Peter