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Reviews of Best Western Plus Edinburg Inn & Suites

2.5 out of 5
Best Western Plus Edinburg Inn & Suites
2708 S US Highway 281, Closner Blvd, Edinburg, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 450 out of 796 reviews" "
Rating 8 - Good. 214 out of 796 reviews" "
Rating 6 - Okay. 67 out of 796 reviews" "
Rating 4 - Poor. 33 out of 796 reviews" "
Rating 2 - Terrible. 32 out of 796 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was soooooo much help. My husband booked the room for our anniversary and night of gaming for just us, no kids. At first we couldn’t get the tvs switched or the internet figured out and they came and helped and answered any questions we had. I’ll definitely be recommending when family comes to town.
Stayed 1 night in May 2024

6/10 Okay

Joe, Dallas

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
It felt unsafe at night. There were unusual and suspicious guests that I never thought I would see staying there. One evening they were grilling food close to their vehicles and rooms. Probably because The hotel accommodation for grilling and picnic tables were occupied. But it was strange seeing them there. Another group of guests looked like DEA agents or some kind of law enforcement. They had sidearms on. And last but not least, a cleaning lady did not close our room door properly all the way. When we got back to our room from an errand, our door was half way into the door jamb. The tumbler did not enter its hole. We could push it open without the use of the room key.
Stayed 5 nights in Mar 2024

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 3 nights in Apr 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
We have decided to make Best Western in Edinburg our choice to stay when we visit my mother. The breakfasts are wonderful!
Stayed 5 nights in Apr 2024

10/10 Excellent

Cecilia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Service rooms super clean and spacious
Stayed 1 night in Apr 2024
Response from Brenda Garza on 8 Apr 2024
Thank you for the great rating and the great feedback! Please dont hesitate to let us know if there was anything else we could've done to better your stay

2/10 Terrible

ANDREINA

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok so the hotel was decent from the outside I suppose but my room was so dirty and I asked MULTIPLE times as politely as possible for them to come in and clean it and they refused and instead of coming in themselves they handed me some sheets to change them myself.. and the tv remote didn’t work until 11pm when I arrived there after I persisted for them to fix it.. it just wasn’t a good experience at all I left covered in rashes and super upset!!! 😮‍💨😮‍💨
Response from Brenda Garza on 8 Apr 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service breakfast was delicious
Stayed 2 nights in Mar 2024
Response from Brenda Garza on 20 Mar 2024
We are glad you enjoyed the breakfast! Please let us know if there wa anything else we could've done to better your stay. Hope to see you soon!

10/10 Excellent

crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Loved the fact that at night they have a bar & karaoke. Amazing breakfast, HIGHLY recommend Miro! She was wonderful, very helpful, made my family feel welcomed. Staff was great! Kelly helped me at check out, answered all my questions. I’d definitely book this hotel again.
Stayed 3 nights in Feb 2024
Response from Brenda Garza on 20 Feb 2024
Thank you for the great feedback!! We will defitnetly let our ladies know what am amazing job they did. Please don't hesitate to let us know what else we could've done to better your stay. We hope to see you soon.

8/10 Good

Gloria

Stayed 3 nights in Feb 2024
Response from Brenda Garza on 22 Mar 2024
Thank you for the feedback, please let us know what else we could've done to better your stay!

8/10 Good

Tom

Business traveller
Liked: Cleanliness, property conditions & facilities
Overall the hotel is decent. The only thing I would ask, would to be able to serve my own self breakfast in the morning. It is a little awkward asking for food and being served like there is a pandemic still going on.
Stayed 1 night in Jan 2024
Response from Brenda Garza on 9 Feb 2024
Thank you for your feedback, this will be taken into consideration with our management team. Please let us know if there was anything else we could do to better your future stay.

10/10 Excellent

Zoila

Stayed 1 night in Jan 2024
Response from Brenda Garza on 2 Feb 2024
Thank you for the great rating! Please let us know if there was anything else we could've done to better your stay. We hope to see you soon!

10/10 Excellent

Pablo

Stayed 2 nights in Jan 2024
Response from Brenda Garza on 22 Mar 2024
Thank you for the perfect rating! Please let us know if there was anything else we could've done to better your stay! Hope to see you soon

10/10 Excellent

Christoher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except being served at Breakfast slowing things down. Self serve is faster without the wait.
Stayed 1 night in Jan 2024
Response from Brenda Garza on 2 Feb 2024
Thank you for the feedback, it will get brought up to our management team. Please let us know if there was anything else we could've done to better your stay. We hope to see you soon.

8/10 Good

Gladys

Travelled with family
The rooms are outside. I personally prefer an in closed facility
Stayed 1 night in Jan 2024
Response from Brenda Garza on 30 Jan 2024
Thank you for the feedback! Please let us know if there was anything else we could've done to better your stay.

4/10 Poor

Luis

Travelled with partner
Stayed 1 night in Jan 2024
Response from Brenda Garza on 21 Jan 2024
We are sorry to see you weren't satisfied with your stay. Please let us know what we were lacking or what else we could've done to better your stay. We hope to see you soon.

10/10 Excellent

Justin

Stayed 3 nights in Jan 2024
Response from Brenda Garza on 21 Jan 2024
Thank you for the perfect rating! Please let us know if there was anything else we could've done to better your stay. Stay safe.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast available at 6 am
Stayed 8 nights in Jan 2024
Response from Brenda Garza on 16 Jan 2024
Thank you for the great feedback. Please let us know if there was anything else we could've done to better your stay.

2/10 Terrible

Griselda

Business traveller
Liked: Staff & service
Disliked: Cleanliness
One of the beds was not clean!! And I think for what I pay I should got both beds cleaned 😔
Stayed 1 night in Jan 2024
Response from Brenda Garza on 16 Jan 2024
We are so sorry to hear that this is definetly be brought up to management, please let us know if there was anything else we could've done to better your stay. We hope to see you soon.

8/10 Good

Griselda

Travelled with partner
Stayed 1 night in Jan 2024
Response from Brenda Garza on 10 Jan 2024
Thank you for your feedback, please let us know what else we could've done to make your stay the most comfortable.

10/10 Excellent

Fernando

Stayed 2 nights in Dec 2023
Response from Brenda Garza on 30 Jan 2024
Thank you for the perfect rating! Please let us know if there was anything we could've done to better your stay. We hope to see you soon!

10/10 Excellent

Pablo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Dec 2023
Response from Brenda Garza on 1 Jan 2024
We are glad to hear you enjoyed your stay. Please let us know if there was anything else we could've done to better your stay.

10/10 Excellent

Laura

Business traveller, Travelled with group
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Brenda Garza on 1 Jan 2024
Thank you for the perfect rating! Please let us know if there was anything else we could've done to better your stay. We hope to see you soon!

10/10 Excellent

Anoop

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Brenda Garza on 1 Jan 2024
Thank you for the perfect rating! Please let us know if there was anything else we could've done to better your stay! We hope to see you soon!

10/10 Excellent

David

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Brenda Garza on 18 Dec 2023
Thank you! We love hearing you enjoyed it. Please let us know what else we could've done to better your stay. We hope to see you soon! Stay safe.

4/10 Poor

Joseph

Stayed 1 night in Dec 2023
Response from Brenda Garza on 18 Dec 2023
We are so sorry about that! Please let us know what went wrong, we always want our guests to be at their most relaxed when choosing to stay with us

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness
Super clean
Stayed 2 nights in Dec 2023
Response from Brenda Garza on 12 Dec 2023
We are glad to hear you enjoyed your stay! Please let us know if there was more we could've done to better your stay with us.

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel
Great hotel
Stayed 2 nights in Dec 2023
Response from Brenda Garza on 12 Dec 2023
We are glad to see that you enjoyed your stay. Please let us know if there was anything else we could've done to better your stay. We hope to see you soon.

8/10 Good

Remick

Travelled with family and small children
Liked: Cleanliness, amenities
Unique they have a food truck in the parking lot.
Stayed 1 night in Dec 2023
Response from Brenda Garza on 12 Dec 2023
Thank you for the feedback, we are glad to see that you enjoyed your stay! Please let us know if there was anything else we could've done to better your stay!

10/10 Excellent

Chad

Response from Brenda Garza on 9 Feb 2024
Thank you for the perfect rating, please let us know if there was anything else we could've done to better your stay as we always want our guest to be the most relaxed when choosing to stay with us. We hope to see you soon.

10/10 Excellent

Wendi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Brenda Garza on 5 Dec 2023
Thank you for the perfect rating! Please let us know what else we could do to better any future stays you may have with us. Feedback from our guests is always appreciated.

8/10 Good

Kim Diana, Columbia

Business traveller
Liked: Amenities
Very nice with great staff for the price point! Good breakfast and sos ious rooms. I prefer staying places where my door opens into a hallway and not the parking lot, but there were multiple locks and I felt fine. Would return.
Stayed 2 nights in Nov 2023
Response from Brenda Garza on 5 Dec 2023
Thank you for the great feedback! Please let us know what else we could do to make you feel more comfortable when choosing to stay with us.

10/10 Excellent

Elida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean
Stayed 2 nights in Nov 2023
Response from Brenda Garza on 5 Dec 2023
Thank you for the perfect rating! Please don't hesitate to let us know if there is anything we could do for future reservations

6/10 Okay

Mary

Stayed 1 night in Sep 2023
Response from Brenda Garza on 5 Dec 2023
Thank you for the rating. Please let us know what else we could've done to better your stay, we always want our guests to be at the most relaxed when choosing to stay with us. We hope to see you soon!

8/10 Good

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable room
Stayed 1 night in Oct 2023
Response from Brenda Garza on 7 Nov 2023
Thank you for your feedback! Please let us know what else we could've done to make your stay perfect, we always want our guest to be the most satisfied when choosing to stay with us.

6/10 Okay

Olga P

Travelled with family
Liked: Staff & service, property conditions & facilities
Good
Stayed 2 nights in Oct 2023
Response from Brenda Garza on 7 Nov 2023
Please let us know what we could do to better any future reservations you may have with us as we always want our guests to be the most satisfied when choosing to stay with us.

10/10 Excellent

Francisco

Stayed 1 night in Oct 2023
Response from Brenda Garza on 7 Nov 2023
Thank you for the perfect rating! Please let us know if there was anything else we could've done to better your stay. Hope to see you soon.

10/10 Excellent

carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place Good food the person is very kindle
Stayed 1 night in Sep 2023
Response from Brenda Garza on 3 Oct 2023
We are glad to see that you enjoyed your stay! Thank you for leaving such a kind review, please don't hesitate to let us know if there was anything else we could've done!

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like the shower curtain and flexible barrier in handicap shower. The combination caused a lot of water to get out of the shower area.
Stayed 3 nights in Sep 2023
Response from Brenda Garza on 3 Oct 2023
I am sorry to hear that, we promise to fulfill any expectations you may have of us. We hope to see you soon!

10/10 Excellent

Luis Manuel

Business traveller
Liked: Cleanliness, staff & service, amenities
Can improve at room maintenance as the bathroom door.
Stayed 1 night in Sep 2023
Response from Brenda Garza on 22 Sept 2023
Thank you for letting us know! We will definetly let our mainentance department know!We hope to see you soon.

8/10 Good

Noelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Brenda Garza on 22 Sept 2023
If you wouldnt mind letting us know, what else we could've done to better your stay, as we always want our guests to be at there most comfortable when choosing to stay with us.

6/10 Okay

Enrique

Business traveller
Liked: Staff & service
This is a plain Motel thinking it is a resort.
Stayed 2 nights in Sep 2023
Response from Brenda Garza on 17 Sept 2023
Thank you for your feed back, please let us know what we could've done to make your stay more pleasing. We hope to see you soon!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2023
Response from Brenda Garza on 16 Sept 2023
Thank you for the perfect rating! If there was anything else we could've done to make your stay better please let me know!

10/10 Excellent

Belinda De La

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyably place to stay
Stayed 1 night in Sep 2023
Response from Brenda Garza on 16 Sept 2023
Thank you for the perfect rating! Please let us know if there was anything we could've done to better your stay!

10/10 Excellent

Jolie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wi-Fi was not good but other than that stay was good.
Stayed 4 nights in Sep 2023
Response from Brenda Garza on 16 Sept 2023
Thank you for the perfect rating! Please let us know if there was anything we could've done to better your stay!

10/10 Excellent

Belinda De La

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a fast n late night food on the spot.
Stayed 1 night in Sep 2023
Response from Brenda Garza on 16 Sept 2023
Thank you for the perfect rating! Please let us know if there was anything we could've done to better your stay!

8/10 Good

Robert

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff helpful in making my family feel at home in our dyay
Stayed 7 nights in Sep 2023
Response from Brenda Garza on 16 Sept 2023
Thank you for the good rating! Please let us know if there was anything we could've done to better your stay!

10/10 Excellent

Angel

Liked: Property conditions & facilities
Good experience
Stayed 1 night in Sep 2023
Response from Brenda Garza on 16 Sept 2023
Thank you for the perfect rating! Please let us know if there was anything we could've done to better your stay!

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service and staff
Stayed 2 nights in Sep 2023
Response from Brenda Garza on 16 Sept 2023
Thank you for the perfect rating! Please let us know if there was anything we could've done to better your stay!

8/10 Good

Denise

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Brenda Garza on 16 Sept 2023
Thank you for the rating! Please let us know if there was anything we could've done to better your stay!

10/10 Excellent

Eligio

Liked: Cleanliness, staff & service, property conditions & facilities
Park8ng spaces t9 criwded Need more area space
Stayed 7 nights in Aug 2023
Response from Brenda Garza on 16 Sept 2023
Thank you for the rating! Please let us know if there was anything we could've done to better your stay!