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Reviews of Hotel Riviera

Hotel Riviera
127 Margaret Mncadi Avenue, Esplanade, Durban, KwaZulu-Natal

Reviews

6.4
Rating 10 - Excellent. 2 out of 17 reviews" "
Rating 8 - Good. 4 out of 17 reviews" "
Rating 6 - Okay. 6 out of 17 reviews" "
Rating 4 - Poor. 4 out of 17 reviews" "
Rating 2 - Terrible. 1 out of 17 reviews" "

5.4/10

Cleanliness

6.0/10

Staff & service

5.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Precious

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

4/10 Poor

Nobuhle

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Fixing my next vacation
We did like the place but they need to fix a lot of.things 1Receptiom service,on our arrival there was no one to help us at the desk,till the housekeeping lady came and she also not sure what she was doing 2 Our room was nice but the problem was the TV,we couldn't watch it because there was no remote control,if touch it the cabinet was dancing like is going to fall down 3 The ladies who were cleaning they just came to vacuum only,our furniture was dusty everyday 4 please make sure there's is generator during loadshading 5 Our breakfast was nice but our chefs they couldn't make us nice Sunnyside up eggs instead the yolk was broken everyday 6 Please make there's Rooibos tea when I come back because drink caffeine free tea This nice place,it is affordable,next time we will be the group of 15 we will be happy to have a sea view rooms. See you in November not about the date
Stayed 3 nights in Nov 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, Unsafe
The hotel was extremely dirty. We had spider webs and dozens of bugs in our room and one of the beds had blood on it. The hotel was located in a very unsafe area yet the lobby lacked any security measures.
Stayed 2 nights in Oct 2023

10/10 Excellent

Ndizamele Patricia

Stayed 1 night in Apr 2023

6/10 Okay

Wendy

Travelled with group
Stayed 2 nights in Mar 2023

8/10 Good

Mondli

Stayed 1 night in Mar 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

6/10 Okay

Nduduzo

Stayed 1 night in Feb 2023
Response from Management on 15 Apr 2023
Hi thank you for your feedback, the team would like to apologise if you had an uncomfortable stay, we encourage guests to bring any queries to the attention of management so your stay can be a memorable one.

8/10 Good

Patience

Stayed 1 night in Feb 2023
Response from Management on 15 Apr 2023
Hi Thank you for your feedback, we are glad you had a memorable guest experience

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The description and photos shown on the website are not what you get. The carpets in our room were filthy dirty. The furniture in the passage was equally dirty. There were people sleeping on the couches in the passage outside our room who were coughing and snorting, not sure why they were not sleeping in their rooms. There is no parking offered by the hotel, you need to use a 3rd party parking facility at R70 per day, and not the R25 as per website. Once you have parked on the 3rd level, you need to walk down dirty stairs to the hotel entrance with all your luggage, were people are sleeping, smoking and drinking on the stairs, it feels very unsafe. The homeless people harass you as you walk from the parking to the entrance. We booked for 4 guests, we were only provided with 2 towels, we had to share towels. The room tv is smaller than the smallest computer monitor I have seen, and there is no remote. There is not even a kettle or fridge in the room. The balcony door does not lock, you just need to hope nobody tries to climb up to the balcony and access the room. On checking in we requested reception to open the normal doors so we could get our luggage in, as the revolving doors were too small, our request was just ignored by reception staff. Unless I was absolutely desperate, I would not stay there again. I have stayed in budget accommodation like Sun 1, which was much better than this facility.
Stayed 2 nights in Jan 2023
Response from Riviera Team on 19 Jan 2023
Good day and thank you for your response, we apologise for you not having a memorable experience as we strive to provide our guests with complete guest satisfaction.Many of your queries could have been addressed with reception as it was the festive season and the hotel had constant traffic, we will be investigating your parking issue to ensure guests are made to feel safe adding to which signage is posted at the parking pay station to allow you the parking discount upon showing proof of your stay. Due to us being a budget hotel we provide your basic amenities, a premium room would be more suitable as it gives you a larger living space and a tea station. We sincerely and will be investigating these concerns however we encourage you to bring these matters to the attention of the front desk immediately so that they may be resolved,

4/10 Poor

Christophe

Disliked: Property conditions & facilities
The hotel is a little too expensive for what it is. Everything is so old, there was a stench in the room and it was quite noisy with the road just outside. The hotel really needs to be renovated.
Stayed 2 nights in Dec 2022
Response from Management on 13 Jan 2023
Hi , we thank you for choosing to stay with us, we apologise for the noise disturbance you may have experienced especially during the festive season as town is a hub during the holidays. Our team will investigate your feedback to avoid a repeat with our upcoming guests

6/10 Okay

Nyameka

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2022

6/10 Okay

Tapiwa

Travelled with family
Disliked: Cleanliness
Could have done better
Disappointing, no wifi in the room, only outside. Cockroaches in the room, the sink quite small. Breakfast was good.
Stayed 1 night in Dec 2022
Response from Management on 13 Jan 2023
Good day, we are glad you have taken positives away from this experience as we pride ourselves in providing budget friendly accommodation and a sanitary place to rest, our team will investigate the cockroach issue you may have encountered as well as the wifi as we would like all guests to be comfortable using wifi from the comfort of their room.

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Poor
The hotel needs to be renovated. Still using old lifts and the floors and furniture is old. Carpet is dirty and for people with sinus it was a problem. You also pay a refundable fee to get a room key and a tv remote meaning if you dont have cash you won't play a TV
Stayed 1 night in Dec 2022
Response from Riviera Team on 5 Jan 2023
Good day And thank you for your valuable feedback, we do apologise if your expectations were not met , due to us being a budget friendly hotel things like deposits needs to be taken as unfortunately we have had experiences of TV remotes and room keys not being returned, our lifts work perfectly and are serviced on time, we would definitely look into your complaint regarding the carpet so that future guests would not be affected. Warm regards

10/10 Excellent

Lindani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Riviera Team on 10 Oct 2022
we are glad to have been able to provide you with a memorable experience of Durban

8/10 Good

Athi

Travelled with family
Liked: Cleanliness, staff & service, room comfort
7
Our stay was great but it would have been wonderful if the hotel has free WiFi and mini bar fridges in the room
Stayed 3 nights in Sep 2022
Response from Shaik on 5 Oct 2022
Hi ArthiWe are glad to have hosted you and are delighted that your stay was a good one. We do provide uncapped wifi to all our guests which is accessible from anywhere in the property. We are looking into including other amenities such as kettles, however these will be available in more of our premium rooms. Thank you for choosing us as your preferred choice for accommodation.the Riviera team