Indoor pool, open 9:00 AM to 9:00 PM, pool loungers

Reviews of Best Western Plus Rio Grande Inn

2.5 out of 5
Best Western Plus Rio Grande Inn
400 E 2nd Ave, Durango, CO

Reviews

8.6

Excellent

Rating 10 - Excellent. 521 out of 1003 reviews" "
Rating 8 - Good. 311 out of 1003 reviews" "
Rating 6 - Okay. 102 out of 1003 reviews" "
Rating 4 - Poor. 46 out of 1003 reviews" "
Rating 2 - Terrible. 23 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great! Happy Hour was nice to have!
Stayed 4 nights in Mar 2024
Response from Front desk on 20 Mar 2024
Good morning Brian, thank you for the review. We hope you consider staying with us again the the future. Please feel free to contact us if you have any question. Have a great day!

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Super clean, quiet, comfy beds, pillows. Great room, pool, hot tub. Staff was friendly, offered great service! Happy hour, buffet beakfast, in historic downtown so walking to shop or eat was really nice. Excellent stay!
Stayed 2 nights in Mar 2024
Response from Best Western Management on 7 Mar 2024
Thank you for leaving a review! We appreciate your feedback and hope you come to see us again soon!

10/10 Excellent

Karina

Travelled with family, Travelled with partner, Travelled with group
Property is fine, its the construction by the building, makes it difficult to walk to downtown
Stayed 2 nights in Feb 2024
Response from Front desk on 26 Feb 2024
Good morning Karina, thank you for the review! With this information we will continue to work harder to satisfy our current and future guests! We hope the construction finishes soon and hopefully we see you again. Have a good day!

4/10 Poor

Kristy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Parking lot was a mess. If you are a light sleeper skip thos one. Also make sure not to forget anything in your room the staff will steal it.
Stayed 1 night in Feb 2024
Response from Front desk on 25 Feb 2024
Thank you for the review Kristy, On behalf of our entire team I would like to apologize for your experience at our hotel. I can assure you our staff members do not steal guests items that were left behind. The circumstances were a little different in your case as our housekeeping staff went to lunch before informing the front desk that they recovered your jacket from your room. It was returned in an untimely manner which we do sincerely apologize for. We are working more closely with our housekeeping staff to ensure this never happens again.

6/10 Okay

Toni

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was ok I'm thankful that the receptionist ended up somehow forgoing the incidental charge but it wasn't without her taking forever to give us my room at 6 in the morning after I repeatedly told her I made the reservation on Expedia. I told her over and over that it was for the previous day not for Friday but she some how couldn't find it and eventually found it after having me wait for 20 minutes after It was a long day and if it wasn't necessary, if she could have not charged me for incidentals ine first place why even mention it?? I don't want to use the "R" word, but......anyways nice clean place the view of that mountain for someone from the city like me was glorious !
Stayed 1 night in Feb 2024
Response from Best Western Management on 3 Feb 2024
I am sorry to hear that your check in experience was not as expected. It is our hotel policy for all reservations paid through third parties to take an incidental card on file without any holdings. In this instance your reservation had not been added to our system automatically so our desk agent had to manually enter it. This includes your information as well as Expedia's information and an incidental card. Without this information our system will not allow a person to be checked in.

8/10 Good

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful
Stayed 2 nights in Dec 2023
Response from Front desk on 24 Jan 2024
Thank you Gina for the good review. We hope we exceeded your expectations. Please let us know anything we need to improve on for future stays! Have a great day.

10/10 Excellent

Christina

Stayed 1 night in Jan 2024
Response from Front desk on 21 Jan 2024
Christina, thank you for your rating! It helps us improve our stays for future and current guests! If you have any questions or concerns please feel free to reach out. Have a good day.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front desk on 14 Jan 2024
Thank you for staying with us ! We appreciate your feedback it helps insure every guest including yourself has a wonderful stay!

10/10 Excellent

Chloe

Stayed 2 nights in Dec 2023
Response from Best Western Management on 27 Jan 2024
Thanks for taking the time to leave a review!

8/10 Good

Candice

Stayed 2 nights in Dec 2023
Response from Front desk on 23 Jan 2024
Good morning Candice! Thank you for your review. Help us improve stays by telling us what we did good or what we can do better for any future stays! Have a good day hope we see you again!

10/10 Excellent

Marcelo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service at the reception desk, unfortunately I don’t remember her name.
Stayed 1 night in Dec 2023
Response from Best Western Management on 1 Jan 2024
Thank you for taking the time to leave a review! We hope to see you again on your next Durango adventure!

10/10 Excellent

Roxanne, Albuquerque

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
💜
Stayed 1 night in Dec 2023
Response from Front desk on 7 Jan 2024
Good morning, thank you for the view! Your feed back helps improve current and future stays. We look forward to seeing you again with the same excellent service as your past stay!

10/10 Excellent

Billie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Stay Ever Anywhere!
What a great stay in Durango. I would definitely stay in this hotel again. The staff is so professional and enjoy having you there. They are awesome with kids.
Stayed 3 nights in Dec 2023
Response from Best Western Management on 28 Dec 2023
We are so happy to hear you enjoyed your stay with us, and hope to see you and your kiddos again on your next travels!

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Best Western Management on 28 Dec 2023
We appreciate your perfect review!

10/10 Excellent

Earl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Best Western Management on 28 Dec 2023
Thank you for the perfect review!

10/10 Excellent

Donna

Travelled with family
Liked: Amenities
Staff were very accommodating, happy to help with any request. Parking was limited but not terrible.
Stayed 3 nights in Dec 2023
Response from Best Western Management on 28 Dec 2023
We are happy to hear our staff exceeded your expectations!

10/10 Excellent

Brent

Staff and guests were nice. Good breakfast. Quiet for the most part
Stayed 5 nights in Dec 2023
Response from Best Western Management on 28 Dec 2023
Thank you for your feedback!

10/10 Excellent

Sophie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Front desk on 5 Feb 2024
Good morning Sophie, Thank you for the review! Reviews like this help us continue making every stay excellent for any future and current guest stays! Please feel free to contact us if you have any questions! Have a great day.

8/10 Good

Cory

Stayed 1 night in Dec 2023
Response from Best Western Management on 20 Dec 2023
Thank you for taking the time to leave a review! We hope to see you again soon!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice next time I’ll get an indoor hotel room
Stayed 3 nights in Dec 2023
Response from Best Western Management on 20 Dec 2023
Thank you for taking the time to leave a review! We hope to see you again soon in an inside room!

8/10 Good

Mary

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Polar Express get away
The stuff was very friendly have nothing bad to say about that for sure. However, the rooms could use a more TLC. The bathroom sink was clogged would fill up to the rim once the water was turn on and the carpets were very dirty.
Stayed 2 nights in Dec 2023
Response from Best Western Management on 20 Dec 2023
Thank you for taking the time to leave a review! We appreciate your notes and will pass them along to our department heads for review. We hope to see you again soon!

10/10 Excellent

Nathan

Stayed 1 night in Dec 2023
Response from Best Western Management on 20 Dec 2023
Thank you for taking the time to leave a review! We hope to see you again soon!

8/10 Good

jeannine

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Best Western Management on 20 Dec 2023
Thank you for taking the time to leave a review! We hope to see you again soon!

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service
Charming and Nice
It’s definitely an older hotel, but that’s part of its charm. It is well taken care of, clean, and staff is very friendly. Bed wasn’t super comfortable but it’s always hard to sleep somewhere other than your own bed. I would stay here again. I would recommend.
Stayed 1 night in Dec 2023
Response from Best Western Management on 20 Dec 2023
Thank you for taking the time to leave a review! We appreciate your notes and will pass them along to our department heads for review. We hope to see you again soon!

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
Claire at the front desk was amazing and made our check experience great, which set the tone for stay. Thanks!
Stayed 1 night in Dec 2023
Response from Best Western Management on 15 Dec 2023
We appreciate your feedback about our staff member!

8/10 Good

Harley

Liked: Cleanliness, staff & service, property conditions & facilities
Best Western Durango
Room was basic but relatively comfortable and was in a great location, very walkable to downtown Durango. However our room had a balcony that overlooked the train yard, and an outdoor entrance, and had a connecting room, and was very loud at night and in the morning. We also couldn’t get very hot water in the morning for a shower.
Stayed 2 nights in Dec 2023
Response from Best Western Management on 14 Dec 2023
We appreciate your feedback!

6/10 Okay

Dana L, Bozeman

Stayed 1 night in Dec 2023
Response from Best Western Management on 1 Jan 2024
Thank you for taking the time to leave a review! We hope to see you again on your next Durango adventure!

10/10 Excellent

Nadya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the walking distance to Main Street with lots of shopping and eating options. Cross the street Polar Express train station. Clean and comfortable hotel. Great staff and good free breakfast. The only I would give 4 stars for parking. We came for the weekend Polar Express and hotel was busy, it was little hard to find parking spot. But overall price and accommodation and location is worth it.
Stayed 2 nights in Dec 2023
Response from Best Western Management on 14 Dec 2023
We appreciate you taking the time to leave a review for us! We are glad to hear you had a comfortable stay with us and that our location was convenient for you to ride the polar express.

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most comfortable beds, and the one of best continental breakfasts wr have ever had.
Stayed 2 nights in Dec 2023
Response from Best Western Management on 14 Dec 2023
Thank you for leaving a review! We are happy to hear you enjoyed our beds and our breakfast!

10/10 Excellent

Arthur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome family stay!
Loved the complimentary adult beverages for happy hour. The pool was very nice and well kept. Jacuzzi was perfect. The atmosphere was nice and the breakfast was delicious. You can tell they really want to please their guests. We arrived early and we're able to check in 2 hrs prior to check in time which was nice for us. The rooms are everything you need to a great stays. Beds were comfortable and the pillows were awesome. Overall we had a great stay and look forward to going back next time! The reason for visiting was The Polar Express and the train station was 2 minutes walking distance which made it all so much more convenient for us!
Stayed 1 night in Dec 2023
Response from Best Western Management on 11 Dec 2023
Thank you for taking the time to leave a review! We appreciate your feedback and will pass along your notes to the appropriate department heads! We hope to see you on your next Durango adventure

10/10 Excellent

Jeanette

Travelled with family
Liked the location and the layout of the motel
Stayed 3 nights in Dec 2023
Response from Best Western Management on 11 Dec 2023
Thank you for taking the time to leave a review! We appreciate your feedback and will pass along your notes to the appropriate department heads! We hope to see you on your next Durango adventure

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Best Western Management on 11 Dec 2023
Thank you for taking the time to leave a review! We appreciate your feedback! We hope to see you again on your next Durango Adventure!

10/10 Excellent

Karla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and employee’s were very efficient, helpful and friendly!
Stayed 1 night in Dec 2023
Response from Best Western Management on 11 Dec 2023
Thank you for taking the time to leave a review! We appreciate your feedback and will pass along your notes to the appropriate department heads! We hope to see you on your next Durango adventure

8/10 Good

Leah, Grand Junction

Stayed 1 night in Dec 2023
Response from Best Western Management on 1 Jan 2024
Thank you for taking the time to leave a review! We hope to see you again on your next Durango adventure!

10/10 Excellent

Tesa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New favorite place to stay in Durango.
We had a great stay. This is my new favorite spot to stay. Great breakfast, and the happy hour was a pleasant surprise.
Stayed 1 night in Dec 2023
Response from Best Western Management on 8 Dec 2023
Thank you for leaving a review! We hope to see you again on your next Durango adventure! I am happy to hear you enjoyed our amenities like breakfast and our happy hour!

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Best Western Management on 8 Dec 2023
Thank you for leaving a review! We hope to see you again on your next Durango adventure!

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to, walking distance to main shopping area ,and dinning. Close to the train good continental breakfast. And happy hour drinks.
Stayed 2 nights in Dec 2023
Response from Best Western Management on 8 Dec 2023
Thank you for leaving a review! We hope to see you again on your next Durango adventure! I am happy to hear you enjoyed our amenities like breakfast, happy hour and our location!

10/10 Excellent

Sharon

Stayed 2 nights in Dec 2023
Response from Best Western Management on 28 Dec 2023
Thank you for the great review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay and breakfast buffet is fabulous
Our stay at Best Western Plus Rio Grande Inn in Durango was a very good experience. There was a lot of available parking beside the hotel and it is a short walk into town for shopping or dining. The room was clean, beds and pillows were comfortable and the added amenities were a pleasant surprise. The hotel offers a happy hour with two free drinks and the morning breakfast buffet was better than we have experienced in any hotel. Our only complaint, if you can call it that, is that we could not figure out the tv. The remote was confusing and we were unable to access any shows. A short tutorial or guide on use of the remote would be helpful for those of us more challenged by new technology. Otherwise, our stay was very pleasant and we most definitely will choose this hotel on our next trip to Durango. We have already recommended it to friends traveling through Durango on their way to Arizona in January.
Stayed 1 night in Nov 2023
Response from Best Western Management on 8 Dec 2023
Thank you for taking the time to leave a review! We are happy to know you enjoyed your stay! I will pass along your notes regarding the TV controls to the appropriate department head. We hope to see you again on your next Durango adventure!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Best Western Management on 20 Dec 2023
Thank you for taking the time to leave a review! We hope to see you again soon!

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. The room was perfect and you cannot beat the location. The breakfast was also very good and happy hour was the icing on the cake. We will be staying here every time we come to Durango!
Stayed 1 night in Nov 2023
Response from Front Desk on 28 Nov 2023
Thank you for taking the time to leave an amazing review! We appreciate your feedback and look forward to seeing you for your next trip to Durango!

4/10 Poor

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
This place has so much potentially going for it... HOWEVER... the downsides are huge enough to tank the whole experience. IF you don't have small children I highly recommend staying far away from this place. First the pros: nice rooms with balconies, free drinks happy hour, pleasant staff, passable buffet style breakfast, nice indoor pool and Hot tub that are actually functional. And The cons: the pool/hot tub hours are 9-9 and are packed with kids screaming their heads off the entire time, so forget about any sort of an after skiing/ dinner/drinks soak with your friends, there's just not gonna be any room for you and it's not gonna be pleasant. Honestly an adults only late night hours could help with this, but it still wouldn't help with the fact that the layout of the hotel has almost every room opening into the balcony of the pool area and the French doors do absolutely nothing to muffle any of the LOUD, even amplified/echoing pool guest's screams from open to close. If you're a late night person, you WILL NOT be sleeping in, and if you're a nap taker after an adventure filled morning or afternoon "no you're not". TL;dr "MARCO.... POLO" will be haunting my dreams for the next week. I mentioned all this to the hotel when they asked how my visit was and basically told me "yeah, that sucks, Huh?”
Stayed 2 nights in Nov 2023
Response from Front Desk on 28 Nov 2023
Thank you for your review

8/10 Good

Melissa

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Always love the pool and hot tub!
Response from Front Desk on 28 Nov 2023
We appreciate your feedback!

10/10 Excellent

Casey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Durango
The Best Western Rio Grande is a great stop in Durango. Really close to downtown, nice pool and walking distance to the railroad station. Would stay here again.
Stayed 2 nights in Nov 2023
Response from Front Desk on 28 Nov 2023
Thank you for the great review! We appreciate your feedback

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
close to town, and railroad and restraunts
Stayed 3 nights in Nov 2023
Response from Front Desk on 28 Nov 2023
Thank you for taking the time to leave review!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quiet and isolated placement from road traffic is a huge plus, but is easy access. A soft sound from the train whistle made it into the room, and for a rail fan, it is sweet to hear. Inside is spacious and comfortable. The room was just the best and relaxing.
Stayed 1 night in Nov 2023
Response from Faith on 21 Nov 2023
Thank you for leaving us a review. We love our location as well. Being so close to the train is a plus.

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from faith on 15 Nov 2023
Thank you for taking the time to leave us a review.

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Best Western Management on 3 Nov 2023
Thank you for taking the time to leave a review! We hope to see you again on your next visit through Durango!

8/10 Good

Scot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Best Western Management on 3 Nov 2023
Thank you for taking the time to leave a review! We hope to see you again on your next visit through Durango!

8/10 Good

BRADFORD

Travelled with partner
Liked: Staff & service
Great location
Stayed 2 nights in Oct 2023
Response from Best Western Management on 3 Nov 2023
Thank you for the review!