2/10 Terrible
Artsiom
Travelled with family and small children
19 Mar 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel staff ruined the whole experience and impression of Dubai. There are no self parking available for guest so you have to give your car for the valet. The last day of our vacation we gave our car for parking and one hour later when we ask our car back we noticed the damage. Hotel staff denied that it was them, but refused to show the security cameras because of the law. (I asked for specific time frame, 2:40-2:50pm because it would be very clear to see that the car was not damaged when we dropped it off for parking).However two hours later they managed to take a video and show me the video from the other night 7pm and stated that this is when we came back with the damaged car (nothing I could see in that video because it was poor quality and dark). When I ask them why you showed me the video from the other night when I cannot see anything but refusing to show the video from this day when I am sure I will see whether the car was damaged or not the security person said that he is braking the law and he will not show me anything. By car rental I was required to do a police report if anything happened to a car, I had a trouble calling the police and hotel staff refused to cooperate. They said I cannot use their phones to call the police.
Later I managed to call the police, the officer ask the security person whether it was them or not, security showed him the video for 5 secs from his phone I don’t even know from which day and officer said ok. Be aware people
Artsiom
Stayed 8 nights in Mar 2024