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Reviews of Mercure Dubai Barsha Heights Hotel Suites And Apartments

4 out of 5
Mercure Dubai Barsha Heights Hotel Suites And Apartments
Sheikh Zayed Road, Dubai, Dubai

Reviews

8.0

Very good

Rating 10 - Excellent. 94 out of 225 reviews" "
Rating 8 - Good. 74 out of 225 reviews" "
Rating 6 - Okay. 23 out of 225 reviews" "
Rating 4 - Poor. 15 out of 225 reviews" "
Rating 2 - Terrible. 19 out of 225 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Artsiom

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel staff ruined the whole experience and impression of Dubai. There are no self parking available for guest so you have to give your car for the valet. The last day of our vacation we gave our car for parking and one hour later when we ask our car back we noticed the damage. Hotel staff denied that it was them, but refused to show the security cameras because of the law. (I asked for specific time frame, 2:40-2:50pm because it would be very clear to see that the car was not damaged when we dropped it off for parking).However two hours later they managed to take a video and show me the video from the other night 7pm and stated that this is when we came back with the damaged car (nothing I could see in that video because it was poor quality and dark). When I ask them why you showed me the video from the other night when I cannot see anything but refusing to show the video from this day when I am sure I will see whether the car was damaged or not the security person said that he is braking the law and he will not show me anything. By car rental I was required to do a police report if anything happened to a car, I had a trouble calling the police and hotel staff refused to cooperate. They said I cannot use their phones to call the police. Later I managed to call the police, the officer ask the security person whether it was them or not, security showed him the video for 5 secs from his phone I don’t even know from which day and officer said ok. Be aware people
Stayed 8 nights in Mar 2024
Response from Mercure Dubai Hotel on 19 Mar 2024
Dear Mr. Artsiom,Thank you very much for taking the time to write a comment regarding your recent stay in our hotel.We are disheartened to hear your comments about our hospitality and service as we are usually known for our attentive and friendly hosts who treats each guest with respect, and we are truly sorry if you feel differently and would like to apologize. Moreover, I do apologize for not meeting your expectations in regards to the challenges you have faced in our hotel, however, as per the confirmation of the authorities there was no impairments caused by the hotel staff. Once again, thank you for your feedback, hope this experience will not deter you from visiting us again in the future.Sincerely,Mohamed ElatikRooms Division Manager

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2024
Response from Mercure Dubai Hotel on 21 Mar 2024
Dear Ms. Amany,Thank you for taking the time to leave us with an excellent score.It is great to know that you love your experience in our hotel. We look forward to serving you in a near future!Sincerely,Mohamed ElatikRooms Division Manager

8/10 Good

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice although showing its age a little. That said it's a true 4 star and good value. The only real complaint I would have is the loud traffic noise being near a highway. Even on the upper floors (I was on floor 35) the traffic was substantially loud. Fortunately I'm not very sensitive to the noise but many would be.
Stayed 2 nights in Dec 2023
Response from Sincerely, Mohamed Elatik Rooms Division Manager on 27 Dec 2023
Dear Mr. Gerald,Thank you for the amazing review that you posted about your recent stay at Mercure Dubai. We are delighted to know that we made your stay unforgettable and were astonished by the quality of service and attention provided by our team.I would like to apologize regarding the noise,Your comment will be shared to the concern department. It was indeed a pleasure having you stay with us and looking forward to welcoming you again soon.

10/10 Excellent

Ashraf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Mohamed Elatik Rooms Division Manager on 21 Dec 2023
Dear Mr. Ashraf, Thank you for sharing your comments about your recent visit . It is great to know that you love your experience and were impressed with the service rendered by the team. Your kind feedback will surely be conveyed to the team. Sincerely,

8/10 Good

Khaled

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 15 nights in Oct 2023
Response from Mohamed Elatik Rooms Division Manager on 23 Oct 2023
Dear Mr. Khaled,Thank you for taking the time to leave us with an excellent score.It is great to know that you love your experience and were impressed with the service rendered by our hosts.We look forward to serving you in a near future!Sincerely,Mohamed ElatikRooms Division Manager

10/10 Excellent

Kimio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff was the most impressed part
Stayed 3 nights in Oct 2023
Response from Mohamed Elatik Rooms Division Manager on 14 Oct 2023
Dear Mr. Kimio,Thank you for taking the time to leave us with an excellent review and for your recommendation.It is great to know that you love your experience and were impressed with the service rendered by our hosts.We look forward to serving you in a near future!Sincerely,Mohamed ElatikRooms Division Manager

8/10 Good

Khai Chung

Stayed 5 nights in Oct 2023
Response from Mohamed Elatik Rooms Division Manager on 15 Oct 2023
Dear Mr. Khai Hung,Thank you for taking the time to leave us with an excellent score.It is great to know that you love your experience and were impressed with the service rendered by our hosts.We look forward to serving you in a near future!Sincerely,Mohamed ElatikRooms Division Manager

8/10 Good

Carolyn

Stayed 1 night in Aug 2023
Response from Mercure Suites Dubai Barsha Heights on 2 Sept 2023
Dear Ms. Carolyn,Thank you for sharing your score about your recent visit . It is great to know that you love your experience and were impressed with the service rendered by the hosts. Your kind feedback will surely be conveyed to the team. Sincerely,Mohamed ElatikRooms Division Manager

10/10 Excellent

Kennedy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay, the staff were extraordinary, Mohamed Elatik the rooms division manager was super helpful also, and there’s one particular front office duty manager he speaks French Arabic and English I can’t seem to remember his name I just refer to him as the guy that speaks French, he was amazing from my first day checking through out my one month stay. When next I’m visiting Dubai I’ll definitely stay at Mercure Dubai Barsha Heights Hotel and Suites. This time I’ll pick the name of the French Arabic English speaking front office duty manager. Thanks Mercure.
Stayed 25 nights in Jul 2023
Response from Mercure Suites Dubai Barsha Heights on 2 Sept 2023
Dear Valued Guest,Thank you for the amazing review that you posted about your recent stay at Mercure Dubai. We are delighted to know that we made your stay unforgettable and were astonished by the quality of service and attention provided by our host. It was indeed a pleasure having you stay with us and looking forward to welcoming you again soon.Sincerely,Mohamed ElatikRooms Division Manager

10/10 Excellent

Rizwan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Mercure Suites Dubai Barsha Heights on 27 Aug 2023
Dear Valued Guest,Thank you for taking the time to leave us with an excellent review and for your recommendation.It is great to know that you love your experience.We look forward to serving you in a near future!Sincerely,Mohamed ElatikRooms Division Manager

4/10 Poor

randa, Doha

Disliked: Cleanliness, staff & service, property conditions & facilities
Need to be more clean
Stayed 3 nights in Jun 2023
Response from Mohamed Elatik Rooms Division Manager on 30 Jun 2023
Dear Ms. Randa,Thank you very much for choosing Mercure Dubai and for sharing your feedback with us.I would like to start by apologizing to you for not meeting your expectations with reference to the challenges you have faced during your stay with us. We strive to make each stay as pleasant and memorable as possible, and I sincerely regret we fell short of our goal. Thank you for bringing these experiences to our attention and please be assured that we value all our guests' feedback to be of utmost importance and will ensure that necessary corrective measures are taken accordingly to avoid any similar situations in the future.We do hope that you will provide us with the opportunity to earn back your trust and accommodate you in near future.Sincerely

6/10 Okay

Ahmed

Liked: Staff & service, property conditions & facilities
Hotel policy is not smoking but it looks like the policy is not tight enough with some guests smoke in their rooms which drifted in my room .
Stayed 7 nights in May 2023

8/10 Good

Mazen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Organised well. Only one
Stayed 7 nights in May 2023
Response from Mohamed Elatik Front Office Manager on 15 May 2023
Dear Mr. Mazen,Thank you for the amazing review that you posted about your recent stay at Mercure Dubai. We are delighted to know that we made your stay unforgettable and were astonished by the quality of service and attention provided by our host. It was indeed a pleasure having you stay with us and looking forward to welcoming you again soon.Sincerely,

4/10 Poor

Joseph Alphonso

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Drainage issue in my bathroom / shower meaning flooding occurs every time I used it
Stayed 4 nights in May 2023
Response from Mohamed Elatik Front Office Manager on 9 May 2023
Dear Mr. Joseph,Thank you very much for choosing Mercure Dubai and for sharing your feedback with us.I would like to start by apologizing to you for not meeting your expectations with reference to the challenges you have faced during your stay with us. We strive to make each stay as pleasant and memorable as possible, and I sincerely regret we fell short of our goal. Thank you for bringing these experiences to our attention and please be assured that we value all our guests' feedback to be of utmost importance and will ensure that necessary corrective measures are taken accordingly to avoid any similar situations in the future.We do hope that you will provide us with the opportunity to earn back your trust and accommodate you in near future.Sincerely

8/10 Good

Sonja

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel near metro station and the staff is very friendly
Stayed 4 nights in Apr 2023
Response from Mohamed Elatik Front Office Manager on 5 May 2023
Dear Ms. Sonja,Thank you for the amazing review that you posted about your recent stay at Mercure Dubai. We are delighted to know that we made your stay unforgettable and were astonished by the quality of service and attention provided by our host. It was indeed a pleasure having you stay with us and looking forward to welcoming you again soon.Sincerely,

8/10 Good

HAK WOON

Stayed 1 night in Apr 2023
Response from Mohamed Elatik Front Office Manager on 1 May 2023
Dear Mr. Woon Thank you for sharing your review about your recent visit . It is great to know that you liked your experience and were impressed with the service rendered by the team. Your kind feedback will surely be conveyed to the team. Sincerely,

6/10 Okay

Vanessa

Liked: Property conditions & facilities
Stayed 4 nights in Mar 2023
Response from Sincerely, Mohamed Elatik Front Office Manager on 24 Apr 2023
Dear Ms. Vanessa,I would like to apologize once again to you for not meeting your expectations with reference to the challenges you have faced during your stay with us. We strive to make each stay as pleasant and memorable as possible, and I sincerely regret we fell short of our goal. Thank you for bringing these experiences to our attention and please be assured that we value all our guests feedback to be of utmost importance and will ensure that necessary corrective measures are taken accordingly to avoid any similar situations in the future. Again, we’re genuinely sorry for your experience and thank you for sharing your comments.

8/10 Good

MARITZA

Stayed 5 nights in Mar 2023
Response from Mohamed Elatik Front Office Manager on 27 Mar 2023
Dear Ms. Maritza,Thank you for the good review that you posted about your recent stay at Mercure Dubai. We are delighted to know that we made your stay unforgettable and were astonished by the quality of service and attention provided by our host. It was indeed a pleasure having you stay with us and looking forward to welcoming you again soon.Sincerely,

4/10 Poor

Sidrah

Stayed 6 nights in Feb 2023
Response from Mohamed Elatik on 5 Mar 2023
Dear Sidrah,Thank you for taking the time to place a social review. We can see by your score that your experience with us could have been better and we would very much like to understand the nature of the concerns that you faced while staying with us. Please reach out to us on ha8v6-fo@accor.com in order that we may take this up with you directly and address satisfactorily. We look forward to discussing with you and indeed welcoming you back to the hotel in the very near future.With Regards,Mohamed ElatikFront Office Manager

10/10 Excellent

Abrar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2023
Response from Mohamed Elatik on 24 Jan 2023
Dear Mr. AbrarThank you for your review and for taking the time to write it. It was such a thrill to read and we cannot be more appreciative!We're so glad that you all had a great stay with us here at Mercure Dubai. It's our goal to create lasting memories for our guests, and it is a pleasure to know that you all felt so comfortable throughout your time with us. I will convey your kind words to our hosts to inspire them more to provide the best service for our valued guests like yourself.It was indeed a great pleasure having you stay with us and hope to welcome you again soon.Sincerely,Mohamed ElatikFront Office Manager

6/10 Okay

Owais

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Overall a good clean hotel. Nice location. The check-in process was quick, however they took 40 mins to check out.
Stayed 5 nights in Dec 2022
Response from Shahi Soodin, Assistant Front Office Manager on 18 Dec 2022
We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights. It is always a pleasure to receive positive feedback. I am sorry we delayed you upon check out. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 Okay

Funke

Disliked: Cleanliness, property conditions & facilities
The hotel is next to the train station. House cleaning is barely minimum - linens were not changed daily and towels looked depressed and worn.The facility needs some facelift.
Response from Sincerely, Mohamed Elatik Front Office Manager on 14 Dec 2022
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Dubai Barsha Heights. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mohamed ElatikFront Office Manager

8/10 Good

Tze Huii

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very spacious. Staff were friendly. Like the convenience of having essential amenities within the hotel.
Stayed 5 nights in Nov 2022
Response from Shahi Soodin, Assistant Front Office Manager on 10 Dec 2022
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 Okay

Basil

Liked: Cleanliness
Disliked: Staff & service, room comfort
I am going regularly and stays at different hotels in dubai , sometime twice in months,, this is the first hotel who asked for cash deposit despite I already paid the fees online !!!
Stayed 1 night in Oct 2022
Response from Sincerely, Mohamed Elatik Front Office Manager on 8 Oct 2022
Dear Mr. Basil,On behalf of the entire team, I would like to thank you for choosing Mercure Dubai Barsha Heights posting your wonderful review. We hope that your next stay will be as pleasant as the previous one.

10/10 Excellent

MHD Amar, Beirut

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location you can go every where in 20min The price resunable.
Stayed 5 nights in Sep 2022
Response from Sincerely, Mohamed Elatik Front Office Manager on 2 Oct 2022
Dear Valued Guest,On behalf of the entire team, I would like to thank you for choosing Mercure Dubai Barsha Heights posting your wonderful review. We hope that your next stay will be as pleasant as the previous one.

8/10 Good

Noora

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The breakfast buffet was excellent. Rooms were big and clean. Great location and close to metro. The cons: toiletries were below average (e.g. one product for hand soap, shampoo and conditioner, no soap bars, no body lotion, no area for leaving your own products) design of shower is bad where water can spill over to the floor) they give you bottled water so you need to keep asking for water to your room, no water fountain stations at the lobby, the staff arranging for cabs is aggressive about using their own cabs vs. Uber, you can’t take food from buffet to your room so you need to eat there (I get why but still annoying) the AC system is flawed (where the air comes from the ceiling down to the couch is a bad spot and can cause you to get cold) the food at the cafe at the lobby is overpriced (The sandwiches were ok but the donuts were old so don’t get them)
Stayed 6 nights in Sep 2022
Response from The Management on 17 Sept 2022
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Dubai Barsha Heights. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Jonscott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022
Response from Mohamed Elatik Rooms Division Manager on 15 Jun 2023
Dear Valued Guest,Thank you for taking the time to leave us with an excellent review and for your recommendation.It is great to know that you love your experience and were impressed with the service rendered by our hosts.We look forward to serving you in a near future!Sincerely,

8/10 Good

Abdullah

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Jul 2022

10/10 Excellent

Divya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

8/10 Good

FERUZA

Travelled with group
Liked: Property conditions & facilities, room comfort
It was nice stuff was helpful
Stayed 4 nights in Jul 2022
Response from Sincerely, Mohamed Elatik Front Office Manager on 3 Aug 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

bijan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022
Response from Sincerely, Mohamed Elatik Front Office Manager on 3 Aug 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 Okay

Ahmad

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 8 nights in Jul 2022
Response from Sincerely, Mohamed Elatik Front Office Manager on 3 Aug 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

santosh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly. Morning breakfast buffet was very good.
Stayed 7 nights in Jun 2022
Response from Sincerely, Mohamed Elatik Front Office Manager on 4 Jul 2022
Dear Mr. Santosh, We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 Okay

Khaled, Marina DL Rey

Disliked: Cleanliness, amenities, property conditions & facilities
Customer service and phone services are very bad… calls not answered … WhatsApp service is slow in response and not precise. Front desk staff including manager on duty skills needs improvement esp. customer interaction and credibility..
Stayed 3 nights in Jun 2022
Response from Sincerely, Mohamed Elatik Front Office Manager on 2 Jul 2022
Dear Mr. Khaled, Thank you for taking the time to tell us about your experience at the Mercure Dubai Barsha Heights. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

FARROKH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2022
Response from Sincerely, Mohamed Elatik Front Office Manager on 30 Jun 2022
Dear Mr. Farrokh, We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Sagarika

Great value for money!
Massive rooms, very comfortable and clean. Staff really helpful in all aspects. Good for unmarried couples as well. metro station is a minutes walk from the hotel. Super convenient.
Stayed 3 nights in Jun 2022
Response from Shahi Soodin, Assistant Front Office Manager on 26 Jun 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Aiman

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Not bad
Stayed 2 nights in Jun 2022
Response from Shahi Soodin, Assistant Front Office Manager on 26 Jun 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

2/10 Terrible

Taher

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

2/10 Terrible

Taher

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible hotel. Extremely disappointed in the service and staff. Very rude reception and quite unhelpful. Would never advise anyone to go there
Stayed 1 night in May 2022
Response from Shahi Soodin, Assistant Front Office Manager on 26 Jun 2022
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Dubai Barsha Heights. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future

10/10 Excellent

Hawraa

Stayed 6 nights in Apr 2022
Response from Shahi Soodin, Assistant Front Office Manager on 12 May 2022
Dear Valued Guest, On behalf of the entire team, I would like to thank you for choosing Mercure Dubai Barsha Heights posting your wonderful review. We hope that your next stay will be as pleasant as the previous one.

10/10 Excellent

Shukuru

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 4 nights in Apr 2022
Response from Shahi Soodin, Assistant Front Office Manager on 12 May 2022
Dear Valued Guest, On behalf of the entire team, I would like to thank you for choosing Mercure Dubai Barsha Heights posting your wonderful review. We hope that your next stay will be as pleasant as the previous one.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful view from our room!
Stayed 2 nights in Apr 2022
Response from Shahi Soodin, Assistant Front Office Manager on 4 May 2022
We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Hanif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable with great service - there was emergency water maintenance that went on for quite some time, but otherwise great stay for excellent value
Stayed 2 nights in Apr 2022
Response from The Management on 27 Apr 2022
We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

2/10 Terrible

Ayman

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is the main problem of this property, they have 3 elevators for service and still they use the guests elevators which makes the gusts wait for long time. The front desk staff especially mostafa need a lot of training on how to be fast and also how to be more friendly with the guests. I don’t think I’ll be coming here again
Stayed 14 nights in Mar 2022
Response from The Management on 2 Apr 2022
Thank you for taking the time to tell us about your experience at the Mercure Dubai Barsha Heights Hotel Apartments. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Rubhat

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly & helpful staff members, very clean and a modern hotel with many amenities.
Stayed 6 nights in Mar 2022
Response from Shahi Soodin, Assistant Front Office Manager on 2 Apr 2022
On behalf of the entire team, I would like to thank you for choosing Mercure Dubai Barsha Heights posting your wonderful review. We hope that your next stay will be as pleasant as the previous one

2/10 Terrible

Nina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid by all means. Dirty rooms, terrible services, huge queues for elevators, painfully slow internet (you have to pay to speed it up)) and overall I’ve never thought 4 starts in a great area of Dubai can look like that. Lobby and reception are is always overcrowded and gives vibes of a train station.
Stayed 9 nights in Mar 2022
Response from The Management on 2 Apr 2022
Thank you for taking the time to tell us about your experience at the Mercure Dubai Barsha Heights Hotel Apartments. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 Okay

Kieran

Stayed 5 nights in Mar 2022

6/10 Okay

Kieran

Stayed 5 nights in Mar 2022

10/10 Excellent

Silvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location. Right next to the metro station. With a mini market inside the hotel, very convenient!!!
Stayed 7 nights in Feb 2022
Response from Shahi Soodin, Assistant Front Office Manager on 15 Mar 2022
Dear Silvia, On behalf of the entire team, I would like to thank you for choosing Mercure Dubai Barsha Heights posting your wonderful review. We hope that your next stay will be as pleasant as the previous one.

8/10 Good

shakeela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2022