Ratings based on 351 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel attached to a Fantastic Mall

Posted 11-May-2015
Pros: Ambient and location
Cons: May be slight improvement in the coffee shop food items?
Location: Great local to all Dubai attractions...down town a bit far way..but Taxi service in Dubai is fantastic to get anywhere. Also linked to the metro.
Great 10+ days stay; got an upgrade. Thank you Expedia! A slight hiccup; at check out the reception overcharged us AD600/- for an AD80/- mini bar item . After charging the AD 80/- the reception promised to refund the overcharged AD600/- to to my Amex..not yet done. As I paid part of the charges in local currency, they should have paid the overcharged money in cash without refunding to Amex as Amex charges handling charges and exchange fees!!! Still waiting for the refund! The Gym was closed...had to walk to the other side to Sheraton Gym
5 out of 5
Recommended
for Everyone
by A verified traveller

first class all the way

Posted 01-May-2015
First class all the way, very convenient being attached to the mall. It is very easy to eat at different restaurants.
3 out of 5
by A verified traveller

not bad

Posted 26-Apr-2015
the price is high . the good thing is the location
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Apr-2015
Perfect one of the most unforgetable experience in my life
5 out of 5
Recommended
for Everyone
by A verified traveller

Amazing stay

Posted 08-Mar-2015
Fantastic hotel, great customer service. Lovely room. We had an upgrade to a junior suite (complimentary) and it was amazing. Can't say enough good things about the hotel. Staff were super professional and really welcoming. Mall being next door was great for food - the Cheesecake Factory downstairs is superb! Loved everything about this hotel - can't wait to go back!
3 out of 5
Recommended
for Everyone
by A verified travellerfrom S

Good hotel with no view

Posted 27-Feb-2015
good hotel, they do upgrades when possible, rooms bit old though
5 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 25-Feb-2015 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Feb-2015
Quite ok location and great if shopping is part of your plan in Dubai.
3 out of 5
Recommended
for Getaway With Friends
by Abdulaziz

This traveller left a rating score only Posted 15-Feb-2015 on Hotels.com
4 out of 5
Recommended
for Families
by Rumifrom Tokyo

活動派におススメ!!ショッピングモール直結のお洒落なホテル

Posted 29-Jan-2015 on Hotels.com
ショッピングモールとメトロに直結しているのは本当に便利でした。直結している割にはホテル内は落ち着いていて清潔でおしゃれ感もあって過ごしやすかったです。上の階でメンテナンス工事をおこなっていたため日中は工事の音が気になりましたが、朝晩は工事を行わないので出かけてしまえば大丈夫。部屋のポットが壊れていたり、セーフティボックスの電池切れでロックできなかったり、シャワーの排水口が詰まっていたりメンテナンスしてほしいところが沢山ありましたが、フロントに電話するとすぐハウスキーパーが対応してくれました。願わくば宿泊する前にチェックしていてほしいものですが、、、。ハウスキーピングは夜にもわざわざお部屋まで来て『なにか足りないものはありませんか?』と聞いてくれます。お水とかコーヒーとか無料提供です。ショッピングモールにはスーパーもあるのでお部屋でゴハンも可能です。アクティブに活動するならこのホテルがおススメです!