Ratings based on 353 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel attached to a Fantastic Mall

Posted 11-May-2015
Pros: Ambient and location
Cons: May be slight improvement in the coffee shop food items?
Location: Great local to all Dubai attractions...down town a bit far way..but Taxi service in Dubai is fantastic to get anywhere. Also linked to the metro.
Great 10+ days stay; got an upgrade. Thank you Expedia! A slight hiccup; at check out the reception overcharged us AD600/- for an AD80/- mini bar item . After charging the AD 80/- the reception promised to refund the overcharged AD600/- to to my Amex..not yet done. As I paid part of the charges in local currency, they should have paid the overcharged money in cash without refunding to Amex as Amex charges handling charges and exchange fees!!! Still waiting for the refund! The Gym was closed...had to walk to the other side to Sheraton Gym
5 out of 5
Recommended
for Everyone
by A verified traveller

first class all the way

Posted 01-May-2015
First class all the way, very convenient being attached to the mall. It is very easy to eat at different restaurants.
3 out of 5
by A verified traveller

not bad

Posted 26-Apr-2015
the price is high . the good thing is the location
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Apr-2015
Perfect one of the most unforgetable experience in my life
5 out of 5
Recommended
for Business Travellers
by Takeshi from JAPAN

ドバイ滞在

Posted 04-Apr-2015 on Hotels
二人で宿泊しました。 モールに隣接して外に出ることなく非常に使い勝手はよいです。 ホテルは静かで部屋も快適でした。ホテルの人も親切です。ゆっくりできると思います。 タクシーで他の場所へ行くにも比較的に便利でした。 お客さんは観光の人のほか、ドバイの人も泊まっている感じでした。 モールはドバイモールより落ち着いてみることができました。 良くなかった点は、今回は3階の部屋でしたが、窓の外がすぐ屋根で、屋根の上はゴミがかなり落ちていました。 また、水をタダでつけてもらえますが、大きいペットボトル1本だけだったり、小さなペットボトルが1本足されていたり、2本だったりバラバラでした。日によって歯ブラシ等も1本だけだったり、シャンプー類が多く置いてあったりと自由でした。笑ってしまいました。 朝食はビュッフェ方式で土日の朝は広い場所でかなりの種類用意されていましたが、月・火曜の朝はお客さんが少ないのか会場は変更されメインは注文方式、そのほかは種類もかなり減らされたビュッフェでした。食べれるものが多く美味しかったです。減らされてからの朝食ビュッフェはあまりほめれません。
5 out of 5
Recommended
for Everyone
by A verified traveller

Amazing stay

Posted 08-Mar-2015
Fantastic hotel, great customer service. Lovely room. We had an upgrade to a junior suite (complimentary) and it was amazing. Can't say enough good things about the hotel. Staff were super professional and really welcoming. Mall being next door was great for food - the Cheesecake Factory downstairs is superb! Loved everything about this hotel - can't wait to go back!
5 out of 5
Recommended
for Personal Event
by Yasemin from Melbourne

Impressive

Posted 02-Mar-2015 on Hotels
A beautiful hotel, with convenient mall access. Decor was impressive--luxe feel. Had some trouble communicating with kitchen staff...they got my order wrong three times! That was only disappointing thing. Overall, a very pleasant stay. I would certainly stay there again and would highly recommend to others.
3 out of 5
Recommended
for Everyone
by A verified traveller from S

Good hotel with no view

Posted 27-Feb-2015
good hotel, they do upgrades when possible, rooms bit old though
5 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 25-Feb-2015 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Feb-2015
Quite ok location and great if shopping is part of your plan in Dubai.