Ratings based on 275 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom S

Posted 03-Dec-2014
I enjoyed my stay.. It was grand .. The hotel and accomodations were convenient ... Good.service .. The view from my room was not upto my expectations ... They do not have a back mirror (double facing and back) .. Otherwise thw location of the hotel was perfect.. Thank you
5 out of 5
Recommended
for Everyone
by A verified traveller

Luxury and Comfort

Posted 22-Nov-2014
Very relaxing and we very much enjoyed our stay. Staff was very helpful and polite at all times! Highly recommend especially as the hotel is situated in one of the top malls in Dubai.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Leeds, UK

Top Hotel with top service

Posted 21-Nov-2014
Pros: Friends and efficient staff
Cons: Update rooms slightly, and more TV channels (being picky)
Location: Attached to Mall of the Emirates, everything you need is in there but good location for exploring rest of Dubai
Had a fantastic time in this hotel. From checking in to checking out the staff could not have been more helpful, professional and efficient. Lovely large room (430). Always spotless. Good gym. Used room service and Aspen for meals and breakfast, again, faultless. Would recommend this hotel and the local for us was excellent.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom so california

Pure luxury

Posted 19-Nov-2014
Pros: Everything it's IN the Dubai mall of the emirates
Cons: It's perfect
Location: It's in mall can I say anything else
The hotel has underwent a remodel why I have no idea it was perfect before, it's a fabulous hotel, indulge yourself you will not regret staying here
5 out of 5
Recommended
for Everyone
by A verified travellerfrom g

A really nice hotel

Posted 27-Oct-2014
One of the best hotels I have stayed in, the delux room was amazing with an amazing view of the burj al Arab .. Receptionists were very friendly and helpful .. Will stay there again!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel with a great location!

Posted 23-Oct-2014
The staff was amazing. Right from Check in, to concierge, to restaurant staff. This hotel is attached to the Mall of Emiretes. You walk through the mall a few minutes and get to the metro. Walk down to the other end of the mall and get to the hop on hop off bus tour. The bed was super comfortable, and they had pillow options if you didn't like the pillow they originally provided. We had a great stay and would definitely stay at this hotel again!!!
3 out of 5
Recommended
for Everyone
by A verified travellerfrom EMG

it was good experaince

Posted 20-Oct-2014
i liked the location but they still need to improve their TV channel and the way we connect to internet . lobby is very small and too open to peopel who want to pass by and get in to the mall , it should be far from mall gate . hotel gusts should have some voucher or discount % in some of the mall shops and restaurant .
5 out of 5
Recommended
for Everyone
by A verified travellerfrom GA

Luxurious

Posted 19-Oct-2014
Pros: I loved the convenience to shopping since it is attached to the Mall of the Emirates.
Cons: The views could be better. Although I could see the burj, I could also see unsightly views of broken shingles on the roof. A friend views A/C units
Location: Shopping and eating within walking distance. many other attractions such as Palm Island are near by.
Friendly and welcoming staff. The room was breathtaking and perfect for a vacation getaway. The hotel offers the convenience of shopping at the mall, dining out, or catching a movie without having to drive anywhere.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom KSA

Posted 19-Oct-2014
Everything was PERFECT, except the annoying constructions noise after midnight..
5 out of 5
Recommended
for Everyone
by A verified travellerfrom kuwait

Posted 14-Oct-2014
It's was a great experience !!! No complaints at all !!!