Ratings based on 315 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Scotland

Relaxing enjoyable trip

Posted 21-Jan-2015
Pros: Staff
Cons: Temperature of food.
Location: As above
This hotel is 45 mins from the centre of Dubai, which was good for us as it gave us the option of a peaceful and relaxing holiday but with fairly easy access to the attractions. The staff are all excellent, very attentive and cheerful. The facilities are good, I used the gym and the spa, no problems with either. The rooms are on the small side for a 5 star with a balcony only big enough to stand in, so a waste of time, I don't think they would ever build a hotel similar again. The food is just as you would expect in any five star hotel, we were there for 9 nights and there is a theme every night, this is then repeated after a week. slight down side was that it was not totally hot enough at times. We were all inclusive, worth it for the food and alcohol. (lots of nice cocktails) Plenty sunbeds, gardens, pools and beach to spread out. Beach isn't that long, so if you enjoy a morning walk or romantic evening walk this is not for you. Also the outlook to one side is pretty industrial. Lots of water sports available, a bit pricey. Courtesy bus runs to the city several times a day, with the last return being 10.15ish.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Sydney Australia

Excellent facilities out of town

Posted 16-Jan-2015
Pros: The food, hotel facilities, and shuttle buses to malls etc.
Cons: The concierge sent us to Atlantis Palms Aquaventure Park - it was closed for a months maintenance. They should have known. V disappointing.
Location: Jebel Ali is a district on the edge of Dubai and 50 mins from airport, on the way to Abu Dhabi. There is absolutely nothing around the hotel.
We stayed for two nights, and had the best restaurant meals on our 3 week holiday, including Paris. The breakfast buffet was delicious too. The staff were helpful and friendly. The rooms overlooked the pool, beach and views of Dubai which was lovely. The hotel was clean and well looked after. We didn't realise the hotel was out of town - another 30 mins from main attractions. Wasn't clear on the Expedia website.
2 out of 5
by A verified travellerfrom Seattle, WA

Bad customer service, not 5 star quality

Posted 05-Jan-2015
Pros: Nice grounds and beach
Cons: CUSTOMER SERVICE, cleanliness
Location: The location is out in the middle of nowhere. They have a golf course and beach but if you want to go see the city it's a long cab ride away.
This hotel is very far from everything, a good 40 minutes from the airport and 25 minutes from downtown. The check in process was very bad, I stood there for 20 minutes. There was no line but only one person working the counter. I asked upon check in if I could get a late checkout but was told I had to call the front desk in the morning. I tried and no one picked up the phone. I called three times before someone answered, that person put me on hold and hung up on me. I went down to the front desk (where I waited another 20 minutes to talk to someone) and was told that they would extend my check out time by one hour. The front desk staff was very snooty and I felt like they talked down to me. The breakfast was cold, the gym was dirty, there were dirty towels and cups all over and the water cooler was out of water. I told the front desk attendant about the water and she did nothing. Upon checkout I left my bag with the bell desk while I waited for my ride. When I got ready to leave, I gave the bell desk my luggage tag the guy left and never came back. I had to keep my ride waiting while another guy went to find my bag. I have stayed in many hotels in Dubai and this is by far the worst. Not at all what I expected from a 5 star hotel. The hotel has very nice grounds and the rooms are ok but the customer service was something I would expect from a 2 star. Very disappointing. I would not recommend this hotel to anyone.
5 out of 5
Recommended
for Everyone
by A verified traveller

wonderful place!

Posted 02-Jan-2015
It was overall very nice however , we booked a room with king size bed but they wanted to give us twin. Of course we didn't accept and had to wait for a while whilst one was cleaned. Alart from this it was very nice!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom birmingham, uk

Hard to fault

Posted 24-Dec-2014
Lovely hotel with wonderful staff. Ok so it is remote and the view from the beach isn't great but the hotel facilities, the food, the rooms and the people that work there make it a great place to stay. Factor in the price compared to similar run hotels further in to Dubai centre and you can't go wrong with the Jebel Ali.
5 out of 5
Recommended
for Everyone
by A verified traveller

Fantastico hotel con spiaggia privata

Posted 15-Dec-2014
soggiorno incredibile in un hotel da sogno...da provare l'eccellente scuola tennis con il fantastico tennis coach
4 out of 5
Recommended
for Couples
by A verified travellerfrom England

Top class hotel with beach and pool facilities

Posted 03-Dec-2014
Pros: Choice of restaurants and quality of food, the pool or beach option and the live music. Excellent service by friendly and helpful staff.
Cons: Provision of more adults only areas and facilities.
Location: Remote from the city but with free regular transfers provided it is easy to travel in to the Malls and the centre of Dubai.
Excellent quality with the only drawback being very few adults only areas. Very good live music in the evenings in particular the serenading quartet and the Nuttin' 2 Lose duo.
4 out of 5
Recommended
for Everyone
by A verified traveller

Lovely stay

Posted 01-Dec-2014
Pros: The service was brilliant.
Cons: The room was fine but it did need an upgrade to meet the standards of 5 star
A relaxing stay with first class service. Although set away from the main area of Dubai, it was lovely to return to the hotel and its wide range of activities.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great weekend, relaxing

Posted 30-Nov-2014
Pros: The Italian restaurant
Location: Golf, horse riding, sailing, camel ride, mini golf, swimming, good gym
Enjoy many activities. Pool and beach great to relax. A lot to do around (golf, horse ride, sailing, karting) and to spend all the time. The italian inside the Beach Hotel is just fantastic, great staff.
5 out of 5
Recommended
for Everyone
by A verified traveller

Stay at Jebal Ali

Posted 26-Nov-2014
All staff very friendly without being over bearing. Food in hotel excellent, live music and facilities for all the family.