Dear Mr Massoud, Ramadan Mubarak!Thank you for taking the time to share your experience following your stay with us. At the outset, please accept my sincere apologies for the less-than-ideal experiences you had. From the beginning, we did not start your stay off on the right note, with the missed limousine transfer and following that the lack of responsiveness from the team, and the general subpar service standard you have received during your stay. As custodians of this iconic hotel, we take pride in providing our guests with the highest standards of hospitality and I can see how everything you experienced was unbecoming of us and was less than representative of what is expected when visiting a Raffles Hotel. We admit that we have further refinements to put our best foot forward in terms of our product, services and processes; hence we have used learnings from your feedback to ensure that we move forward from here and represent ourselves better from here onwards.We have since reached out to you personally and we hope that you would provide us with the opportunity to better serve you in the near future. Thank you once again for taking the time to share your valuable feedback with us and we look forward to hearing from you.Warm regards,Bernd KnaierActing General ManagerRaffles Doha

Dear Mr Zulekha, Greetings from Raffles Doha!Thank you for your recent visit here and for taking the time to provide us with this perfect rating and review. We are thrilled to hear that you had an amazing time with us and the warmth and friendliness from the team made your stay a memorable one. Your kind words mean a lot to us and I will be sure to convey your lovely compliments to the team. We hope to have the pleasure of welcoming you back soon for another exceptional stay soon!Warm regards,Bernd KnaierActing General ManagerRaffles Doha

Dear Mr Gideon,Thank you for residing with us recently and for choosing Raffles Doha as your choice of accommodation during your visit to Qatar.It brings me immense joy to know that well-traveled connoisseurs like yourself truly enjoyed the experience that we aim to put forth at Raffles Doha and to learn of your deep appreciation for our craft reaffirms that we are on the right track for what we do.I am also delighted to know that you enjoyed our 11-story high Kaleidoscope in the lobby and also your beautiful Crescent Suite overlooking the contours of the Katara Tower.Thank you for sharing your stay experience with us and I hope you have taken away some treasured memories for you to remember us till your next visit with us.Warm regards,Bernd KnaierActing General Manager

Dear Dr Jose,Greetings from Raffles Doha!Thank you very much for residing with us recently and for taking the time to share your stellar review with the world. It brings us immense joy to know that seasoned traveller like yourself thoroughly enjoyed the experience and various spaces around the hotel; from the ‘forever ceiling’ – our Kaleidoscope in the lobby to the seat benches in the elevator. We are delighted to learn that the design element achieved its goal and added to your experience.It is truly heartening to know that the high level of service from the team exceeded your expectations and helped to create a memorable memory that you will remember us by. Please rest assure that I have passed on your kind words to the team and it is with such affirmation from you that is a true testament to the Raffles service we aim to provide for all our guests. Dr Jose, once again, thank you very much for your feedback; we are now all looking forward to welcoming you back for another trip at Raffles Doha.Yours sincerely, Christian HirtManaging DirectorRaffles Doha & Fairmont Doha

Dear Mr Kim,Thank you for taking the time to leave this beautiful review following your stay with us.Your words have touched us deeply, and it is heartening to know that well-travelled connoisseurs like yourself truly enjoyed the experience that we aim to put forth. We are also deeply honoured to know that you consider us the “number one” hotel out of all your travels.I am pleased to know that every aspect of your stay from the intricate design of the hotel to the luxurious amenities in the suite and the view of the Arabian Sea have all combined to create this fantastic stay for you at Raffles Doha.Nothing makes us happier to know that you are planning for your next trip back with your family. We are all looking forward to welcoming you and your family back with us for a longer stay at your home in Doha very soon!Warm regards,Bernd KnaierActing General ManagerRaffles Doha