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Reviews of Hilton Garden Inn Westchester Dobbs Ferry, NY

3 out of 5
Hilton Garden Inn Westchester Dobbs Ferry, NY
201 Ogden Avenue, Dobbs Ferry, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 439 out of 754 reviews" "
Rating 8 - Good. 175 out of 754 reviews" "
Rating 6 - Okay. 67 out of 754 reviews" "
Rating 4 - Poor. 34 out of 754 reviews" "
Rating 2 - Terrible. 39 out of 754 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Nancy, Orange

Stayed 3 nights in May 2024

8/10 Good

rivas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Walkable restaurants and stores is always a plus
Stayed 1 night in May 2024

2/10 Terrible

Chantel

Stayed 1 night in Apr 2024

10/10 Excellent

Chris

Stayed 1 night in Feb 2024

6/10 Okay

min

Liked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

Leisley

Stayed 1 night in Mar 2024

8/10 Good

Larai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Nickanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet, close to mercy college as well as shopping area movie theater and alot of dining options in and around the area.
Stayed 1 night in Apr 2024

8/10 Good

Leah, Indianapolis

Liked: Cleanliness, staff & service
It was convenient when I needed a place to stay fast. The bed was comfortable and the shower was really nice. The blinds don't really keep out the light and it would have been helpful to know the pool was closed before walking down to it.
Stayed 1 night in Apr 2024

10/10 Excellent

Martin

Stayed 2 nights in Mar 2024

10/10 Excellent

Carolyn

Stayed 1 night in Apr 2024

6/10 Okay

Tamara

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Bathroom should be cleaner
Stayed 1 night in Apr 2024

10/10 Excellent

Ana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was great.
Stayed 3 nights in Mar 2024

6/10 Okay

Halimatu

Liked: Cleanliness, staff & service, property conditions & facilities
I thoroughly enjoyed my stay it was clean and quiet no disturbances. Only problem is l left my brand new liquid soap in the bathroom and the person who cleaned the room, didn’t turn it in! So I called the property and I was told many they thought it was trash and threw it away. Impossible!!! I just bought it and used it once. Soooooo I believe who ever cleaned the room kept it!!!!
Stayed 1 night in Mar 2024

2/10 Terrible

William

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
They promote a indoor pool witch is what I wanted for my family multiple emails and text messages sent to me about checking in no one bothered to say the pool was out of service not even upon check in I'm very disappointed and so were my children

10/10 Excellent

Michael, Fort Collins

Stayed 3 nights in Mar 2024

10/10 Excellent

Naisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is so nice and clean. Love it
Stayed 1 night in Mar 2024

4/10 Poor

Krista

Stayed 1 night in Mar 2024

8/10 Good

Christina

Business traveller, Travelled with partner
Liked: Cleanliness
We only stayed for the evening. And had to leave before dawn. Not much time spent to give an accurate account of the property. Good quality for the price.
Stayed 1 night in Mar 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service
The pool was so very small and would’ve been good to know how small.
Stayed 1 night in Mar 2024

8/10 Good

Jeannette

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Shower drips, bathroom ceiling light has bulbs that are out. Nighttime window shade is crooked. One drawer doesn't fit tight. Room was very comfortable and well-appointed. Small details need attending to.

6/10 Okay

John

Stayed 1 night in Mar 2024

10/10 Excellent

WILFREDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Mar 2024

4/10 Poor

Ed

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not worth the price, pool was closed, constant smell of marijuana in multiple places including the workout room, big dog barking throughout the night.
Stayed 1 night in Mar 2024

2/10 Terrible

Terrence

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
There was domestic violence going on all night. Me and my lady couldn’t get no sleep
Stayed 1 night in Mar 2024

10/10 Excellent

Melissa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely come back.
Stayed 4 nights in Feb 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option at an affordable price. Great location. *Please make your sign larger in your parking garage. We circled a few times trying to find the hotel entrance.
Stayed 2 nights in Feb 2024

8/10 Good

Asaf

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is a nice room but the location is somewhat remote.
Stayed 2 nights in Feb 2024

6/10 Okay

Kimberly

Travelled with partner
This is a basic hotel. Needed some upkeep…hook in the bathroom coming out if the wall, tp holder loose in the wall, side table light not working, poor lighting all around. Just basic.
Stayed 2 nights in Feb 2024

6/10 Okay

Mayumi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The mattress was plain awful. I There was a big hole on one side, and ut feels like I would get stuck in one area and couldn’t move around. I was there for two nights but could not sleep well at all.
Stayed 2 nights in Feb 2024

8/10 Good

Mariela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was a good and comfortable stay!
Stayed 1 night in Feb 2024

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property.
Stayed 1 night in Feb 2024

8/10 Good

Karisma

Travelled with family
Liked: Property conditions & facilities
I liked the fact that even though I didn’t have a pet it was pet friendly. Next time I can bring my pet. Next it was easy to find and next to a few restaurants, an organic supermarket, spa and movie theater. Parking was easy and accessible. Inside was clean and had a tv with a lounge area if you needed to wait or just wanted to get out your room for a bit. The front desk was courtesy and it was easy to check in and out. The rooms were average size and we had a front window with a decent view. It had a microwave and mini fridge which comes in handy. Rooms were clean when we arrived and had a nice closet space. The water got really hot which I enjoyed. I didn’t like that breakfast wasn’t included and you had to pay for a mid breakfast. I stayed for 4 days and my room wasn’t cleaned not one time. We had to put the trash bin in the hallway for it to get dumped. The staff wasn’t friendly at all. You walk by them and say “good morning “ they look at you like whatever. Other than that it was good. Hope this helps. I depend on reviews when I’m choosing a hotel to stay at.
Stayed 3 nights in Feb 2024

8/10 Good

Lourdes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel, confortable rooms, Staff professional. Housekeeping lady by the name of Pilar very helpful. The only downfalls were that they advertised an indoor pool but it was closed for the season.
Stayed 1 night in Feb 2024

10/10 Excellent

Romario

Stayed 1 night in Feb 2024

10/10 Excellent

Shemeka

Stayed 1 night in Feb 2024

10/10 Excellent

tanyel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Beveisha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beautiful location! This is a great Hilton property!
Stayed 1 night in Jan 2024

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Robert

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The digital key via the Hilton app didn't work, and staff shrugged it off and couldn't fix. $26 per person for average (at best) breakfast was ridiculous. Was supposed to be "made to order" but was basic buffet that would have been free anywhere else. $12 per day parking also ridiculous. Total of $87.53 spent on amenities that should all have been free. Also, mini-fridge didn't work, and no fan in bathroom. Horrible experience.
Stayed 2 nights in Feb 2024

10/10 Excellent

Carol

Liked: Cleanliness, property conditions & facilities, room comfort
Comfort and convenience
We've stayed in a lot of hotels, and this one was as close to perfect as it gets. Comfortable bed, heat that works, lots of space, practical seating and table surfaces, USB ports out the ying yang, blackout shade that blocked the light, great pillows, great shower! We did not have the breakfast so I can't comment on that, but we did watch TV, which was also great. Oh, and the wifi was strong and reliable. Convenient and comfortable!
Stayed 1 night in Feb 2024

4/10 Poor

Alexander

Stayed 4 nights in Jan 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean. The front desk staff were very friendly and helpful. I would stay here again.
Stayed 2 nights in Jan 2024

10/10 Excellent

Cameron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay.
Stayed 4 nights in Jan 2024

8/10 Good

Ariana

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
Our room was nice, but MULTIPLE lights in our bathroom and closet had bulbs that were out. Super inconvenient
Stayed 1 night in Jan 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Jan 2024

4/10 Poor

Francis

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was horrible -the curtains were broken and would not move up or down. The faucet and the toilet paper holder in the room were broken as well -lousy experience!
Stayed 1 night in Jan 2024
Response from Nelia R. on 25 Jan 2024
Hello Francis, Thank you for taking the time to share your experience with us. We are terribly sorry to hear that the room you were assigned had a few items that were not in perfect working order. I'm happy to report that all of these items were addressed on the day of departure and are now in perfect working order. Next time you stay with us let the front desk know of your dissatisfaction immediately after arrival so that we can offer alternative solutions. Majority of the time we have an engineer on duty who can address such items or if available we would have been more than glad to offer a room change with the possibility of an upgrade. We hope to welcome you back again for a better experience.

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024