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Reviews of Budgetel Inn & Suites

1.5 out of 5
Budgetel Inn & Suites
3 Best Inn Way, Dillard, GA

Reviews

7.2

Good

Rating 10 - Excellent. 68 out of 227 reviews" "
Rating 8 - Good. 60 out of 227 reviews" "
Rating 6 - Okay. 49 out of 227 reviews" "
Rating 4 - Poor. 28 out of 227 reviews" "
Rating 2 - Terrible. 22 out of 227 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Billy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I'll start off with the good. The people at the front desk are super nice and it's a family owned business which I try to support. Unfortunately that's where the good ends. The place looks condemned. At least the building we were placed into at check in looks that way. All the windows are single pane so you can hear all the road noise ALL OF IT. If we didn't have ear plugs we would have been screwed on the sleep part. The curtain rod was bent down and the curtains were hanging on for dear life. The carpet was filthy and old. We walked around with our socks on. The wall plate for the bathroom kept on falling off because it was not secured with screws. The toilet ran constantly. Maybe it was supposed to double as a sound machine??? The worst part was the towels were so badly stained that we didn't shower in the morning. Unfortunately we got to the hotel around 1030pm so we just put up with the conditions. We woke up at 5 am and left at 6 am. This will be the first and last time we stay at this place. Some other reviews speak about updated rooms... Ours was not one of them.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed here twice. Very friendly staff! Highly recommend!
Stayed 5 nights in Oct 2023
Response from Asha on 10 Nov 2023
Thank you very much for 10/10 star review, it means a lot to us. Please keep visiting more often, we give our guests the best service as we can & always love to welcome you :)

10/10 Excellent

Del

Stayed 1 night in Oct 2023
Response from Asha on 10 Nov 2023
Thank you very much for 5 star review, it means a lot to us. Please keep visiting more often, we give our guests the best service as we can & always love to welcome you :)

8/10 Good

Marlene

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities
The property and hotel are older but seems they are trying to do some remodeling. The room was clean and quiet and best part fur baby friendly. We had issues with our TV when checked in an Daniel in Maintenace was awesome and got it fixed.
Stayed 1 night in Oct 2023

8/10 Good

Jack

Travelled with family
The room was a great size! Wasn’t expecting that. Bed is comfortable. Clean
Stayed 1 night in Oct 2023

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budgetel Inn & Suites Dillard, GA
It was good no problems. The staff was especially nice and helpful.
Stayed 1 night in Sep 2023

6/10 Okay

Michael

The room was no smoking but we smell that and we also smell the food next door
Stayed 1 night in Sep 2023

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Geannina, Palm Bay

Stayed 1 night in Aug 2023

6/10 Okay

ROY

Liked: Cleanliness, staff & service
The Dillard Budgetel was a reasonably priced redecorated older motel. I was upgraded to a suite of two large rooms which were served by only one A/C unit, so it had to be kept at a low temperature to keep comfortable at the desk in the second room. It was clean and quiet.
Stayed 2 nights in Jul 2023

6/10 Okay

David

Liked: Cleanliness
Disliked: Staff & service
To be honest, even though the hotel doesn't look very good from the outside, with the exception of one problem in the room, I was impressed with the room itself, and the backdoor patio was amazing. The hotel had a problem with water in the next room, and my carpet was soaked by the front door. The manager had said something about them working on it, so I assumed it would eventually dry up. After a couple of days it got worse, so that I couldn't go to the bathroom without getting my feet wet, so I went to the owner. He was apologetic. Apparently this was a different problem from the one he had told me would be fixed, so he was unaware of it. Initially I was impressed with him. He offered to switch my room. I said it wasn't necessary since I would be leaving the next morning. He had his working in my room almost immediately and had the problem fixed within a few hours. HOWEVER, he also told me he would refund one days charge. I thanked him. A week later that charge was not reversed on my credit card. I called the hotel, and the wife promised me it would be submitted to credit card that day. A week later and it still hasn't shown up. Again, to be honest, if it wasn't for them failing in their promise, I would have given a much higher rating.
Stayed 4 nights in Jun 2023

10/10 Excellent

Hee Jeung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay!
An amazing, clean, and comfortable with a wonderful view at an affordable price. Before making a booking, I was confused at 2 extremly different reviews -very good and very bad on the same place. I learned the reason after checking-in. The front desk staffs said that they are the new managers, and they seemed to have made lots of big improvement to the property recently. The room was very spacious, somewhat antique, and definately clean enough. I actually extended 1 more night because I really liked the place. It was such a pleasant, affordable, and nice stay for a family trip.
Stayed 1 night in Jun 2023

2/10 Terrible

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities
No pool as shown in pictures, no continental breakfast, no cable or TV service, no wake up calls. Photos of condition available upon request. I will never stay there again, nor will I ever use Expedia again
Stayed 1 night in Jun 2023

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful service. The room was spacious an accommodating.
Stayed 1 night in Jun 2023

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Front staff was great friendly got a larger room than booked which was great
Stayed 1 night in Apr 2023
Response from ASHA on 24 Apr 2023
thank you for great review!!

10/10 Excellent

ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat place, big room, reasonable rates, friendly staff. I plan to be in the area regularly soon and I’ll definitely be staying again.
Stayed 1 night in Oct 2022
Response from ASHA on 3 Nov 2022
THANK YOU FOR TAKING TIME AND GIVING US REVIEW.IT MEANS A LOT

6/10 Okay

Chris

Stayed 1 night in Oct 2022

8/10 Good

Verified traveller

Okay
We have stayed here before and the room and bed was much nicer. I booked a king room and we got two full beds. The bed my husband slept in was very uncomfortable. He woke up with his back hurting. He would not switch with me. The carpet was very dirty and had something hard on it.
Stayed 3 nights in Oct 2022

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and everything was good, tv, internet, coffee.
Stayed 1 night in Oct 2022

2/10 Terrible

Suzanne

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely disgusting. I don't think they have housekeeping. So much hair, dirt and debris in the bed. Paint peeling, wallpaper in bathroom falling off, multiple stains and spills on the walls. Found 3 bugs. Bed was the worst I have ever slept in. I'm not exaggerating. Sunk to the middle and felt every movement of my partner. In place of regular bath towels were two hand towels... At check-in a man "helped" who didn't even work there! He told me multiple times he didn't work there. They didn't have the room type I booked so he "upgraded" me to a "suite". (All the rooms in building 300 are "suites" meaning they are big and dirty). Just a lot more empty floor space and square footage for them not to clean. No breakfast. Not even coffee or grab and go. Main office door was locked at 8am and 9am. No way to checkout or voice our complaints. Oh, and I had to pay $50 more to get a non-smoking room. That's right. Lots of smoking rooms available at $70, only nonsmoking at $130! Not to mention a $25 pet fee for a well-behaved pet to stay with us in a dumpster. This is a recently bought out Knights Inn; read its reviews. They are much lower and more accurate. Absolute worst, most over-priced motel I have ever stayed in.
Stayed 1 night in Oct 2022

6/10 Okay

Virginia

Liked: Room comfort
Stayed 3 nights in Sep 2022

4/10 Poor

Cristopher R

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022
Response from pu on 29 Jul 2022
thank you for staying with us. thanks for your feedback.

10/10 Excellent

Bien

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2022

4/10 Poor

Sandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend
Bugs and spiders, there was holes in the walls, cardboard around the air conditioner to try and cover the gaps but it was a poor try. You could smell mold. The plus’s in the bathroom vanity didn’t work. We stayed 3 nights and never received clean towels or washcloths. The glass in the sliding glass door was broken all the way from end to the other, was terrified to open it because we was afraid it would fall completely out. The carpet was so nasty that white socks turned coal black. The bathtub faucet was messed up.
Stayed 3 nights in May 2022
Response from pu on 12 Jun 2022
Thanks for your comments. We will address the issues you had.

4/10 Poor

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities
Never again
We will NOT be staying here again. First issue we had was check in. She was arguing with another lady regarding a security deposit and was really rude to the lady who had 2 little kids and was about in tears. The the Lady at front could not find our reservation. I had no cell reception. I asked for the wifi password so I could login and pull it up on my phone as proof… She would not allow me the password “in case I didn’t really have a reservation.” I got my husbands phone and pulled it up. She kept asking me only 2 people, any pets,any kids I had to keep telling her no.. Finally we get the room it s a Mountain View room. It was spacious but not clean. Please see attached d photos.. I didn’t dare go back down and deal with the lady since it took me 45 mins to get this room. Glad we only stayed one night. Cracked bathroom tiles, brown drippy stuff all over several walls and what looked like a large bloody bigger slung up on a wall.Also only warm water no hot water. I don’t need fancy but I do expect hot water and it to be clean.
Stayed 1 night in Oct 2021

4/10 Poor

Wendy

Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great view
Stayed 3 nights in May 2021
Response from Sandy on 23 Jul 2021
Thanks for your comments.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The view from the balcony is spectacular in the morning. However the bathroom has something to be desired when it comes to things being properly set into the wall.
Stayed 1 night in May 2021
Response from Sandy on 23 Jul 2021
Thanks for your comments. We will address the issue

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very safe & quiet. The room was clean & had everything i needed
Stayed 1 night in Nov 2019
Response from Sandy on 23 Jul 2021
Thanks for your comments.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
There was mold on the shower curtain and the smoke alarm started chirping in the middle of the night and needed a new battery. It was quiet but there were bags of trash right outside our door that sat for 2 days. It was fine for the price but they could easily make it a more attractive place.
Stayed 2 nights in Nov 2019
Response from Sandy on 23 Jul 2021
Thanks for your comments. We will address the issues you had.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This is really for expedia, folks you need to discuss a continuing relationship with this hotel. I know I will be billed for not staying but when my wife and I arrived on the property I actually looks abandoned. I am sure it is not, however I cannot expect my wife to stay in a place that I would not stay in alone. I would like to hear back from you about this as I had to book last minute elsewhere at a higher rate. Regards Maximus
Stayed 1 night in Nov 2019
Response from Sandy on 23 Jul 2021
Thanks for your comments. 2019 was a tough year for us. It was our slow season.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the property. Excellent location. Staff was very friendly and let us check in early. Room was clean and comfortable. View was spectacular. Price was great!
Stayed 1 night in Oct 2019
Response from Gita Desai on 22 Oct 2019
Thank you for staying with us. we appreciate your feedback.

4/10 Poor

Benny’swife, Christiana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I walked into the office area and up to the counter to check in and waited and waited. Finally a disheveled man who had great difficulty understanding me appeared to check me in. This gave me an uncomfortable feeling about what the room might be like, but I wanted to give this place the benefit of the doubt, besides I had made my reservations online and didn’t want to lose my money. The room looked very outdated. The king size mattress had deep depressions and wrinkled in the middle. The bathroom door had dirty smears on it. Along the shower curtain’s hem was a thick coat of mildew. The coffee pot and maker were dirty. The heater unit blew out a dusty smell. I would not ever want to stay there again and would NOT recommend it to anyone.
Stayed 1 night in Oct 2019
Response from Gita Desai on 22 Oct 2019
Thank you for staying with us.We appreciate your feedback. sorry for your inconvenience . we are try to upgrade our property and rectify the problem.I hope next time when you are in this area you will give me an opportunities . Thank you

4/10 Poor

Ricky, Gainesville, FL

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I never leave horrible reviews because I don’t want to hurt a business’ reputation. But this warranted a mention. We checked into our room and I went into the bathroom. First the wallpaper was peeling halfway up the wall so you could see the drywall eaten up with mold. I tried to use the toilet paper roll and the holder was broken so it fell off and went rolling across the floor. I flushed the toilet and it started overflowing so I had toilet water running all over the floor. I shut the water off and went to call the office, but the phone in our room was broken. So my husband ran to the office to get a plunger and a couple of towels so I could fix the bathroom. When I finally got to take a shower the inside of the shower curtain had mildew on it and so did the shower tiles. Honestly we’re not overly picky guests and expect some old fixtures and furnishings with older hotels. That’s fine. It was merely an overnight stay on our way to Gatlinburg. But that was a bit more fun than I was hoping for after driving 9 hours in pouring rain and being exhausted.
Stayed 1 night in Oct 2019
Response from Gita Desai on 22 Oct 2019
Thank you for staying with us.We appreciate your feedback.sorry for your experience you had during your stay at our property. We are try to rectify your problem.

4/10 Poor

Nannie, Florida

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bed was comfortable and room was big and spacious. Staff was friendly and accommodating., however the room was old with holes in the wall. The whole place was in need of repairs. The breakfast was very limited and not much there. Was way overpriced for conditions.
Stayed 4 nights in Oct 2019
Response from Gita Desai on 22 Oct 2019
Thank you for staying with us.We appreciate your feedback.We are try to upgrade our property and rectify the problem.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very pet friendly. Nice and very reasonable.
Stayed 1 night in Oct 2019
Response from Gita Desai on 20 Oct 2019
Thank you for staying with us. we appreciate your feedback. thank you

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
My television/cable didn't work (the wires in the wall jack were coming out), and a number of things in the room were amiss or poorly repaired. That said, I just needed a clean, quiet place to sleep and the bed and room were sufficient.
Stayed 2 nights in Oct 2019
Response from sandy on 14 Oct 2019
thanks for your comments

8/10 Good

Senior, Dillard, GA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is incredible! Ask for a room 'on the top of the hill'. This is a pet friendly hotel, so, some pet noise, but, otherwise, comfortable.
Stayed 1 night in Oct 2019
Response from Gita Desai on 14 Oct 2019
Thank you for staying with us.We appreciate your feedback.

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019
Response from Gita on 7 Oct 2019
Thank you for staying with us.We appreciate your feed back.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fleas
Ended up not staying and getting a refund because my room was covered in fleas.
Stayed 1 night in Aug 2019
Response from Sandy on 23 Jul 2021
I am sorry for your inconvenience. The hotel has a no pets policy but people snick them in. We have taken care of the issues.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were so comfortable. People were friendly. We will definitely stay again. A+
Stayed 1 night in Jun 2019
Response from Gita Desai on 4 Jul 2019
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

Ralph L

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in May 2019
Response from Gita Desai on 10 Jun 2019
Thank you for staying with us.We appreciate your feedback.

8/10 Good

Verified traveller

Stayed 6 nights in May 2019
Response from Gita Desai on 18 Jun 2019
Thank you for staying with us.We appreciate your feedback.

6/10 Okay

Gordon

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Gita Desai on 28 May 2019
Thank you for staying with us We work hard to make our guests happy and appreciate your feedback.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom has black spots on the tile,it looks like the carpet needs to be clean...everything looks outdated...
Stayed 1 night in May 2019
Response from Gita Desai on 28 May 2019
Sorry for your experiences you had during your stay at our property.We are constantly try to upgrade the property and rectify the problem.I hope next time when you are in this area you will give us an opportunity. Thank you.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
the microwave didn't work the room smelled and the bathtub was gross
Stayed 2 nights in May 2019
Response from Gita Desai on 18 May 2019
I am sorry for the inconvenience. You stayed two nights and did not complain but at the time of check out you brought this to our attention and asked for a discount.

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Very Old, and Dirty. Will not stay there again. The pictures on here are not what you get.
Stayed 2 nights in May 2019
Response from Gita Desai on 16 May 2019
We are sorry for the experience you had here during your stay. Those pictures are ten years old . we have made tremendous improvements in last two years. Thank you.

10/10 Excellent

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was huge and very clean with a mountain view. Owners are friendly and helpful. Excellent location near National Parks, Clayton, Franklin and Highlands. Walk to large antique mall and wine tasting. Also dog friendly.
Stayed 4 nights in Apr 2019
Response from Gita Desai on 5 May 2019
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Gita on 25 Apr 2019
Thanks for staying with us. We appreciate your feedback.