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Reviews of Hyatt Place Utica

3 out of 5
Hyatt Place Utica
45400 Park Ave, Utica, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 542 out of 1000 reviews" "
Rating 8 - Good. 268 out of 1000 reviews" "
Rating 6 - Okay. 94 out of 1000 reviews" "
Rating 4 - Poor. 51 out of 1000 reviews" "
Rating 2 - Terrible. 45 out of 1000 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, and amenities were good. The room I had was updated.
Stayed 2 nights in May 2024

10/10 Excellent

James, Walkerton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is exactly as advertised. The room was spacious and very clean. The staff were helpful and friendly and the hotel was in a great location for what we were doing.
Stayed 1 night in May 2024

8/10 Good

Glacia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property looks newly renovated.Spacious room . A bit dusty but mostly clean. Breakfast was ok not a lot of variety. Don’t book room 314 it makes an annoying noise like an elevator moving or generator sound continuously. I complained and there was no solutions offered. Pillows are super soft but bed was comfortable. These are easy fixes that can make your stay more comfortable . Location is close to everything we needed
Stayed 2 nights in May 2024

10/10 Excellent

pavle

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 3 nights in May 2024

10/10 Excellent

Kimberly

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Tonya

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
Very nice
Stayed 1 night in May 2024

10/10 Excellent

Corwin, Sugarland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay here !
Stayed 2 nights in May 2024

8/10 Good

Shannon, Woodstock

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very loud garbage collection at 6:30 in the morning. The elevators are a little scary but otherwise it was fine.
Stayed 1 night in May 2024
Response from Jessica T - AGM on 7 May 2024
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the noise from the garbage collection at 6:30 in the morning. We understand how disruptive this can be to our guests' rest. We will address this concern with our management team to explore potential solutions, such as adjusting the timing of garbage collection to minimize disturbance. Regarding your comment about the elevators, we appreciate you bringing this to our attention. Your safety and comfort are our top priorities, and we will conduct a thorough inspection of the elevators to ensure they meet our standards and address any issues promptly. We're glad to hear that aside from these issues, you found your stay satisfactory.

10/10 Excellent

Nour

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay there again for sure.
Stayed 3 nights in May 2024
Response from Jessica T - AGM on 7 May 2024
We're thrilled to hear that you had a positive experience during your stay with us! Thank you for your kind words and for considering us for your future visits.

10/10 Excellent

Corwin, Sugarland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and clean
Stayed 1 night in Apr 2024
Response from Jessica T - AGM on 10 May 2024
Thank you for taking the time to share your feedback with us following your recent stay at our hotel. We are delighted to hear that you found our hotel to be nice and clean!

10/10 Excellent

Javonna

Liked: Cleanliness, staff & service, property conditions & facilities
The property was great. Everything was in walking distance. The beds were comfortable. The room was quiet. I just enjoyed everything about my stay.
Stayed 2 nights in Apr 2024
Response from Jessica T - AGM on 4 May 2024
We're thrilled to hear that you had such a fantastic stay with us! It's wonderful to know that you found our property to be conveniently located and that you enjoyed the comfort of our beds and the tranquility of your room. Providing a relaxing and enjoyable experience for our guests is our top priority, and we're delighted that we succeeded in doing so for you. Thank you for your kind words, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future.

10/10 Excellent

Versin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jessica T - AGM on 28 Apr 2024
We appreciate your patronage and hope to have the opportunity to welcome you back for another enjoyable stay in the future. Thank you for choosing to stay with us.

4/10 Poor

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were workers, I think construction, that were working and making a lot of noise until well past 10. Also a huge group of people were right outside our door yelling and be extremely loud after 11. Besides all the noise our stay was good.
Stayed 1 night in Apr 2024
Response from Gina on 13 Apr 2024
Dear Jennifer,We sincerely apologize for any inconvenience caused by the construction noise in the vicinity. We understand that it can be disruptive and we are working diligently to minimize its impact as much as possible. Please bear with us as we strive to complete the necessary work efficiently. Your understanding and patience are greatly appreciated.Best regards,Gina

10/10 Excellent

Jeffrey

Staff was exceptional
Stayed 1 night in Mar 2024
Response from Jessica T - AGM on 28 Apr 2024
We appreciate your patronage and hope to have the opportunity to welcome you back for another enjoyable stay in the future. Thank you for choosing to stay with us.

8/10 Good

Cindy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. Marissa checked us in. She was informative and accommodating. The staff at breakfast was also kind and accommodating, especially to the 5 children in our group. The rooms were recently updated and very comfortable and clean. Great stay, overall!
Stayed 2 nights in Mar 2024
Response from Jessica T - AGM on 28 Apr 2024
Thank you for taking the time to share your feedback with us! We're thrilled to hear that you had such a positive experience during your recent stay. It's wonderful to know that Marissa provided you with excellent service during check-in and that our breakfast staff went above and beyond to accommodate your group, especially the children. We're also delighted that you found our updated rooms comfortable and clean. Your satisfaction is our top priority, and we look forward to welcoming you back for another great stay in the future!

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was a good location for shopping and attractions.
Stayed 2 nights in Mar 2024
Response from Jessica T - AGM on 28 Apr 2024
We appreciate you sharing your feedback with us! It's fantastic to hear that our hotel's location worked well for your needs, with convenient access to shopping and attractions. We strive to offer a convenient and enjoyable experience for all our guests, and we're pleased to know that our location added value to your stay. Should your travels bring you back to the area, we would love the opportunity to host you again!

10/10 Excellent

Mark, Belton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jessica T - AGM on 28 Apr 2024
We appreciate your patronage and hope to have the opportunity to welcome you back for another enjoyable stay in the future. Thank you for choosing to stay with us.

8/10 Good

Duane

Stayed 1 night in Mar 2024
Response from Jessica T - AGM on 28 Apr 2024
We appreciate your patronage and hope to have the opportunity to welcome you back for another enjoyable stay in the future. Thank you for choosing to stay with us.

10/10 Excellent

Elizabeth

Stayed 1 night in Feb 2024
Response from Jessica T - AGM on 29 Feb 2024
Thank you for choosing to stay with us at Hyatt Place Detroit Utica. We hope you had a pleasant experience during your recent visit.

10/10 Excellent

Latoya

Stayed 2 nights in Feb 2024
Response from Jessica T - AGM on 28 Apr 2024
We appreciate your patronage and hope to have the opportunity to welcome you back for another enjoyable stay in the future. Thank you for choosing to stay with us.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jessica T - AGM on 24 Feb 2024
Thank you for taking the time to complete our guest survey. Your feedback is valuable to us as we continuously strive to improve our services and enhance the guest experience.We appreciate your support and look forward to welcoming you back to Hyatt Place Detroit Utica in the near future.

10/10 Excellent

Marcia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the newly renovated room, especially the lounge area, as we had down time and it was nice to have a place to sit. My only concern was the bathroom mirror/lighting. It was not helpful for putting on makeup. Very nice looking, but not strong enough or centered. I have found this in several hotels, not just this one. Front desk staff was great, personable and helpful.
Stayed 2 nights in Feb 2024
Response from Jessica T - AGM on 24 Feb 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay in our newly renovated room, particularly the lounge area. Providing a comfortable and welcoming environment for our guests to relax and unwind is one of our top priorities, and we're thrilled to know that you found it to your liking. It's also wonderful to hear that our front desk staff made a positive impression on you. Delivering exceptional customer service is something we take great pride in, and we will be sure to pass along your kind words to our team. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back to the Hyatt Place Detroit Utica in the future.

10/10 Excellent

Layla

Stayed 1 night in Feb 2024
Response from Jessica T - AGM on 28 Apr 2024
We appreciate your patronage and hope to have the opportunity to welcome you back for another enjoyable stay in the future. Thank you for choosing to stay with us.

6/10 Okay

Brian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jessica T - AGM on 24 Feb 2024
Thank you for taking the time to complete our guest survey. Your feedback is valuable to us as we continuously strive to improve our services and enhance the guest experience.We appreciate your support and look forward to welcoming you back to Hyatt Place Detroit Utica in the near future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Utica Stay
This hotel offers top notch services from the front desk to the breakfast served to the cleaners. While the building is in its last stages of a renovation, the staff members are especially attentive to guest needs. The upgrades being installed in the rooms are useful and pleasing and the "breakfast lady", a 15-year veteran of the hotel, knows what guests want and serves it up.
Stayed 2 nights in Feb 2024
Response from Gina Barrera on 13 Feb 2024
Thank you for your positive feedback! We're delighted to hear that you had a great experience with us. Our team works hard to ensure that every guest enjoys their stay, and it's wonderful to know that we hit the mark with you. We truly appreciate your kind words and look forward to welcoming you back soon. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Liked the improvements being made. Room was clean and more than enough room. Surprisingly there was no microwave.
Stayed 1 night in Feb 2024
Response from Jessica T - AGM on 10 Feb 2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the improvements we have made, and that your room was clean and spacious, meeting your expectations.Our goal is to continuously improve and provide the best possible service to our guests. We appreciate your patronage and hope to welcome you back in the future, where we aim to exceed your expectations in every aspect of your stay. Thank you once again for choosing Hyatt Place Detroit Utica.

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice letter listing all the amenities available as well as times
Stayed 1 night in Feb 2024
Response from Jessica T - AGM on 6 Feb 2024
Thank you for taking the time to share your positive feedback with us.

4/10 Poor

Marwa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jessica T - AGM on 6 Feb 2024
Dear [Guest's Name],Thank you for taking the time to provide feedback about your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations, and we are genuinely concerned to learn about your dissatisfaction.To better address your concerns and improve our services, we would appreciate any additional details you can share about the specific aspects of your stay that left you feeling unhappy. Your feedback is invaluable to us as we strive to continually enhance our guest experience.

10/10 Excellent

Paul

Stayed 1 night in Feb 2024
Response from Jessica T - AGM on 6 Feb 2024
Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you had a pleasant experience during your stay at our hotel.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Jessica T - AGM on 3 Feb 2024
Thank you for taking the time to complete our guest survey. We appreciate your feedback, and we're glad to hear that you stayed with us. If you have any specific comments or suggestions you would like to share, please feel free to let us know. We are always looking for ways to improve and enhance our guests' experiences. We hope you had a pleasant stay, and we look forward to welcoming you back in the future.

6/10 Okay

Carrie

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Jessica T - AGM on 3 Feb 2024
Thank you for taking the time to complete our guest survey. We appreciate your feedback, and we're glad to hear that you stayed with us. If you have any specific comments or suggestions you would like to share, please feel free to let us know. We are always looking for ways to improve and enhance our guests' experiences. We hope you had a pleasant stay, and we look forward to welcoming you back in the future.

2/10 Terrible

Patricia, Coronado

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Was not told about construction. No hot water and had to change rooms. Construction noise started too early before we woke up. Fitness room closed. None of this was revealed before we booked.
Stayed 3 nights in Jan 2024
Response from Jessica T - AGM on 29 Jan 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Your satisfaction is of utmost importance to us, and we deeply regret that we fell short of meeting your expectations.We understand the frustration caused by the lack of information regarding the construction work, absence of hot water, room change, early construction noise, and the closure of the fitness room. Please accept our sincere apologies for any disruption these issues may have caused to your overall experience. Thank you for bringing these issues to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,

6/10 Okay

Timothy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was unique and well laid out, very comfortable. Pool was nice. Hotel is understaffed and were unable to deliver a ready to occupy hotel room by check in time.
Stayed 1 night in Jan 2024
Response from Jessica T - AGM on 29 Jan 2024
Thank you for sharing your positive feedback with us regarding your recent stay at Hyatt Place Detroit Utica. We are delighted to hear that you enjoyed the unique and well-laid-out room, as well as the comfort it provided. It's always a pleasure to know when our guests have a positive experience with our accommodations.We also appreciate your kind words about our pool. We strive to create an environment that allows our guests to relax and enjoy their time with us, and it's wonderful to know that the pool met your expectations.However, we want to extend our sincere apologies for the inconvenience you experienced with the check-in process. We understand that a ready-to-occupy room by check-in time is an essential aspect of a seamless stay, and we regret that we fell short of meeting this expectation during your visit. We genuinely appreciate your understanding and patience during this time. Our team is committed to making the necessary changes to provide you with a more seamless experience during your future visits.Once again, thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.

8/10 Good

Deborah

Stayed 1 night in Jan 2024
Response from Jessica T - AGM on 3 Feb 2024
Thank you for taking the time to complete our guest survey. We appreciate your feedback, and we're glad to hear that you stayed with us. If you have any specific comments or suggestions you would like to share, please feel free to let us know. We are always looking for ways to improve and enhance our guests' experiences. We hope you had a pleasant stay, and we look forward to welcoming you back in the future.

2/10 Terrible

Ramzy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jessica T - AGM on 28 Jan 2024
We would like to express our gratitude for choosing Hyatt Place Detroit Utica for your recent stay. Your comfort and satisfaction are our top priorities, and we genuinely appreciate your decision to share your feedback with us through our guest survey.While we are delighted that you chose to stay with us, we also understand that your overall satisfaction rating was not as high as we strive to achieve. We genuinely value your opinion and would be grateful if you could provide more information regarding your experience. Your insights are instrumental in helping us identify areas for improvement and ensuring that we consistently deliver exceptional service to all our guests.If you have a moment to share more details or specific concerns, please feel free to reply to this email, or you can contact our management team directly at 586-803-0100. Your feedback is crucial to our ongoing efforts to enhance our services.Once again, thank you for choosing Hyatt Place Detroit Utica. We hope to have the opportunity to welcome you back in the future and provide you with an outstanding experience that exceeds your expectations.

10/10 Excellent

Austin Turk

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Couch was stained a little but that was really all everything else was fine! Might want to update tv stuff
Stayed 2 nights in Jan 2024
Response from Jessica T - AGM on 24 Jan 2024
Thank you for taking the time to share your feedback with us. We appreciate your positive comments about your overall experience and are pleased to hear that everything else was fine.We apologize for the stain on the couch, I am happy to share that we are currently undergoing a renovation and the couches will be replaced during this process.Your suggestion to update the TV is duly noted. We are continuously working to enhance our amenities, and your input is valuable in that process.If there's anything else you would like to share or if you have any specific ideas for improvement, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back for an even better stay in the future.Thank you for choosing Hyatt Place Detroit Utica.Warm regards,

8/10 Good

Marie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jessica T - AGM on 24 Jan 2024
Thank you for taking the time to complete our guest survey. We appreciate your feedback, and we're glad to hear that you stayed with us.If you have any specific comments or suggestions you would like to share, please feel free to let us know. We are always looking for ways to improve and enhance our guests' experiences.We hope you had a pleasant stay, and we look forward to welcoming you back in the future.Warm regards,

10/10 Excellent

Isam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place .
Amazing.
Stayed 2 nights in Jan 2024
Response from Jessica T - AGM on 24 Jan 2024
Thank you for your brief but wonderful feedback! We are thrilled to hear that your experience was amazing. Providing exceptional service and a memorable stay is our top priority.If there are any specific details or moments that stood out to you, or if you have any suggestions for us to further enhance your experience in the future, please feel free to share.We appreciate your kind words and hope to have the pleasure of welcoming you back soon.Warm regards,

10/10 Excellent

Kailyn

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jessica T - AGM on 24 Jan 2024
Thank you for taking the time to complete our guest survey. We appreciate your feedback, and we're glad to hear that you stayed with us.If you have any specific comments or suggestions you would like to share, please feel free to let us know. We are always looking for ways to improve and enhance our guests' experiences.We hope you had a pleasant stay, and we look forward to welcoming you back in the future.Warm regards,

2/10 Terrible

Stephen

Stayed 2 nights in Jan 2024
Response from Jessica T - AGM on 24 Jan 2024
Thank you for taking the time to complete our guest survey. We noticed that your experience may not have met your expectations, and we sincerely apologize for any shortcomings.Your satisfaction is of the utmost importance to us, and we would appreciate any additional feedback you could provide to help us understand how we can improve. Please feel free to share specific details about your stay so that we can address any concerns you may have.We value your input and strive to make each guest's experience exceptional. We hope to have the opportunity to better serve you in the future.Warm regards,

6/10 Okay

Teba

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Jessica T - AGM on 24 Jan 2024
Thank you for taking the time to complete our guest survey. We appreciate your feedback, and we're glad to hear that you stayed with us.If you have any specific comments or suggestions you would like to share, please feel free to let us know. We are always looking for ways to improve and enhance our guests' experiences.We hope you had a pleasant stay, and we look forward to welcoming you back in the future.Warm regards,

6/10 Okay

William

Travelled with family and small children
Stayed 1 night in Dec 2023
Response from Jessica T - AGM on 24 Jan 2024
Thank you for taking the time to complete our guest survey. We appreciate your feedback, and we're glad to hear that you stayed with us.If you have any specific comments or suggestions you would like to share, please feel free to let us know. We are always looking for ways to improve and enhance our guests' experiences.We hope you had a pleasant stay, and we look forward to welcoming you back in the future.Warm regards,

6/10 Okay

Brett or Elizabeth

Travelled with family and small children
Hard to find staff
Stayed 1 night in Dec 2023
Response from Jessica T - AGM on 29 Jan 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the difficulty you encountered in finding our staff during your stay. Your feedback is invaluable to us, and we are committed to addressing this issue to enhance the overall guest experience.We understand that easily accessible and responsive staff are crucial elements of a positive stay, and we regret that we fell short of meeting your expectations in this regard. Please be assured that we take your concerns seriously, and we are implementing measures to improve staff visibility and responsiveness throughout the hotel.

10/10 Excellent

Holly

Travelled with family
Liked: Staff & service
Very clean nice place! We stayed 2 nights with my 2 little kids! Will stay here again
Stayed 2 nights in Dec 2023
Response from Jessica T - AGM on 24 Jan 2024
Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our hotel to be very clean and a nice place to stay. It's wonderful to know that you enjoyed your two nights with your little kids.We truly appreciate your kind words and the opportunity to host you. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future.If there are any specific aspects of your stay that you particularly enjoyed or if you have any suggestions for improvement, please feel free to let us know.Thank you for choosing Hyatt Place Detroit Utica. We value your patronage and hope to see you again soon.Warm regards,

2/10 Terrible

Deshaun

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jessica T - AGM on 24 Jan 2024
Thank you for taking the time to complete our guest survey. We noticed that your experience may not have met your expectations, and we sincerely apologize for any shortcomings.Your satisfaction is of the utmost importance to us, and we would appreciate any additional feedback you could provide to help us understand how we can improve. Please feel free to share specific details about your stay so that we can address any concerns you may have.We value your input and strive to make each guest's experience exceptional. We hope to have the opportunity to better serve you in the future.Warm regards,

8/10 Good

Abdul

Liked: Cleanliness, property conditions & facilities
Clean!
We were very comfortable. The lighting was a bit too yellow but over all it wae clean which is what matters to us.
Stayed 1 night in Dec 2023
Response from Jessica T - AGM on 24 Feb 2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you were comfortable during your stay with us and that the cleanliness of the room met your expectations. Providing a clean and inviting environment for our guests is a top priority, and we're glad to know that we were able to deliver on that front.We appreciate your feedback regarding the lighting. Your comments are valuable to us as we continuously strive to enhance the guest experience. We will take your feedback into consideration as we look for ways to improve and ensure that our lighting meets the preferences of all our guests.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back to the Hyatt Place Detroit Utica in the future.

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a great place to stay.
2 night stay was great. Location was great. Nice b682594reakfast. Staff was nice. Only two complaints...bed was horrible and water in the pool was too cool to enjoy.
Stayed 2 nights in Dec 2023
Response from Jessica T - AGM on 24 Feb 2024
Thank you for taking the time to share your feedback with us regarding your two-night stay. We're delighted to hear that you enjoyed our convenient location, delicious breakfast offerings, and the friendly service provided by our staff. Your satisfaction is our priority, and we're thrilled that these aspects of your stay met your expectations. However, we're truly sorry to learn about the issues you encountered with the bed comfort and pool temperature. Providing a comfortable and restful night's sleep is essential, and we regret that the bed did not meet your expectations. Please know that we take all guest feedback seriously, and we are replacing all guest room mattresses with the renovation that is happening throughout the hotel. Additionally, we apologize for any inconvenience caused by the pool water temperature. We strive to maintain a comfortable environment for our guests to enjoy, and we will investigate this matter further to ensure that the pool temperature is properly regulated. Your feedback is invaluable to us as we continuously work to improve our services and facilities. We appreciate your patronage and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

6/10 Okay

Mohammad

Travelled with family, Travelled with group
Liked: Staff & service, amenities
The carpet was stained, the room was smelly and had to buy Febreeze to sustain it, furniture was outdated, but I know the property is going through a complete makeover, and hope I will revisit it when the work is completed.
Stayed 1 night in Dec 2023
Response from Jessica T - AGM on 24 Feb 2024
Thank you for taking the time to share your feedback with us regarding your stay. We sincerely apologize for the issues you encountered during your visit. Providing a comfortable and enjoyable experience for our guests is our top priority, and we regret that we fell short of your expectations on this occasion.Your feedback regarding the condition of the room, including the stained carpet, smell, and outdated furniture, is extremely valuable to us as we continue our renovation efforts. Rest assured, we will use your comments to identify areas for improvement and ensure that our renovated rooms meet the highest standards of cleanliness, comfort, and modernity.We genuinely hope that you will consider revisiting our property once the renovations are complete. We are confident that you will be impressed by the transformation and have a much more enjoyable experience during your next stay.Thank you once again for your feedback and for choosing to stay with us. We look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jessica T - AGM on 24 Feb 2024
Thank you for taking the time to complete our guest survey. Your feedback is valuable to us as we continuously strive to improve our services and enhance the guest experience.We appreciate your support and look forward to welcoming you back to Hyatt Place Detroit Utica in the near future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trying hyatt was the best decision ever!!!
Absolutely loved our stay! Staff was amazing and accomodating. We stayed in one of the floors that have not been updated yet but we had everything we needed and i really loved the set up of the rooms it felt more like a suite than a regular room with a seating area with a couch and desk and small sink area with fridge and microwave. The bed was extremely comfortable and the free breakfast was very good and better than most hotel breakfasts we've had in the past. I jave always been a loyal hampton customer but after a horrible stay last year with them i decided to try something different and im so glad i did. This was our first stay at a hyatt place We had a really nice stay! AND WILL DEFINITELY STAY AGAIN WHEN BACK TO VISIT THE AREA!!!
Stayed 4 nights in Dec 2023
Response from Jessica T - AGM on 24 Feb 2024
Thank you for sharing your wonderful feedback with us! We are thrilled to hear that you absolutely loved your stay at Hyatt Place and that our staff exceeded your expectations with their amazing and accommodating service. Providing exceptional hospitality is at the core of what we do, and we're delighted to have made your experience memorable.It's fantastic to know that you found our room setup to your liking, with its suite-like amenities and comfortable bed. We take pride in offering spacious and well-equipped accommodations to ensure our guests have everything they need for a comfortable stay.We're also delighted that you enjoyed our complimentary breakfast offerings. We strive to provide a variety of delicious options to cater to all tastes, and we're glad to hear that you found it to be better than most hotel breakfasts you've had in the past.We truly appreciate your loyalty and are honored to have had the opportunity to host you during your first stay at a Hyatt Place. We're thrilled to hear that we have earned your trust and that you plan to stay with us again in the future. Rest assured, we will be eagerly awaiting your return and will ensure that your next visit is just as enjoyable as this one.We look forward to welcoming you back when you're next in the area!