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"Our room wasn’t available on the first night so we had to stay in a different one to what we booked (two single beds instead of a double bed). The first room was very dirty, and the radiator didn’t work, which left us feeling cold the entire night. The bar was also very noisy, with guests drinking and shouting until the early hours of the morning. Hotel staff were initially reluctant to move us to our original room, but eventually obliged after I told them about our experience. After this, we...