Lounge

Reviews of Sheraton Denver West Hotel

3.5 out of 5
Sheraton Denver West Hotel
360 Union Blvd, Lakewood, CO

Reviews

8.2

Very good

Rating 10 - Excellent. 480 out of 1001 reviews" "
Rating 8 - Good. 258 out of 1001 reviews" "
Rating 6 - Okay. 115 out of 1001 reviews" "
Rating 4 - Poor. 84 out of 1001 reviews" "
Rating 2 - Terrible. 64 out of 1001 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

ROBERT

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Josh on 1 May 2024
Greetings Mr. Roberts, Thank you for taking the time to share your feedback regarding your stay with us. We appreciate the time you took to share and hopefully we can welcome you back some day.

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice.
Stayed 1 night in Apr 2024
Response from Teryn - GM on 22 Apr 2024
Thanks so much for your visit to Sheraton Denver West, and for sharing your review here. We hope to see you again soon!

6/10 Okay

Dena, Fruita

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Great customer service. However, the rooms have not been taken care of very well. The smoke alarm was so old its functionality is questionable. Whoever caulked the tub last made a mess, including it being on the floor. The sink faucet was loose and you could lift it off. There is only on outlet available on each side of the bed. The closet rod is behind trim making it extremely difficult to get a hanger out. But again, the staff is great.
Stayed 3 nights in Apr 2024
Response from Josh on 11 Apr 2024
Hello Dena, We would like to thank you for your feedback concerning your most recent stay with us. Our guest feedback is important to us as oftentimes it may highlight areas of needed focus and attention. We always appreciate when our guests take the time to share their comments, positive or negative, with us so we can continue to improve our service.Please accept our apologies that your stay was not as enjoyable as anticipated as customer care is amongst our highest priorities. It is our goal to respond to every concern and exceed all guest expectations and we did not reach our goal in your case. We have shared the respective feedback with the departments leaders to improve areas mentioned. We hope we can welcome you back should your travels back you back to area. Thank you,

6/10 Okay

cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property but they are in serious need of bed upgrades!!
Stayed 1 night in Apr 2024
Response from Josh on 9 Apr 2024
Thank you for taking the time to share feedback. Please note the hotel is looking forward to a major renovation soon to improve our product. We hope we can welcome back should you travels bring you back to area. Thank you,

6/10 Okay

Mitch, Kit Carson

Travelled with partner
Liked: Amenities
The window in our room was broken and duct taped. The wind was howling throw the cracks. The carpet was dirty in our room and we could hear everything, meaning a party, going on in the room next to us and in the hallway until 2:30 in the morning. Very disappointed.
Stayed 1 night in Apr 2024
Response from Josh on 8 Apr 2024
Hello Mr. Randy, We would like to thank you for your feedback concerning your most recent stay with us. Our guest feedback is important to us as oftentimes it may highlight areas of needed focus and attention. We always appreciate when our guests take the time to share their comments, positive or negative, with us so we can continue to improve our service.Please accept our apologies that your stay was not as enjoyable as anticipated as customer care is amongst our highest priorities. It is our goal to respond to every concern and exceed all guest expectations and we did not reach our goal in your case. We truly apologize for this and hope we can welcome you back to Sheraton Denver West in the near future.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We where there for 3 nights and was very satisfied with the stay. Everything was neat and clean and the staff was more than wonderful!
Stayed 3 nights in Mar 2024
Response from Josh on 8 Apr 2024
Thank you for sharing your feedback regarding your stay with us. We are glad you had w wonderful stay. We hope to see again soon should your travels bring you back to the area.

10/10 Excellent

Joni, pueblo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was amazing comfy beds beautiful views
Stayed 1 night in Mar 2024
Response from Josh on 28 Mar 2024
Thank you for taking the time to share your feedback with us. We hope you visit us again soon. Thank you,

6/10 Okay

Amanda

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Josh on 18 Mar 2024
Thank you for taking the time to share your feedback regarding your most recent stay with us. Our hope is that we can welcome you back sometime in the near future.Thank you,

10/10 Excellent

MiMi

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely pool nice rooms views staff clean
Stayed 2 nights in Mar 2024
Response from Teryn - GM on 11 Mar 2024
Thank you very much for your stay at Sheraton Denver West, and for sharing your experience here. We're so glad you enjoyed your stay, and hope to see you again soon!

10/10 Excellent

Doug, Colby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so clean and the staff was so nice and friendly
Stayed 1 night in Mar 2024
Response from Teryn - GM on 11 Mar 2024
Thank you so much for staying with us at Sheraton Denver West, and for your feedback here. I'm so glad you enjoyed staying with us, and hope to see you again soon!

4/10 Poor

Bing

Liked: Staff & service
Old
Stayed 1 night in Feb 2024
Response from Josh on 26 Feb 2024
Hello, We are sorry to hear about your experience here at the Sheraton Denver West. Please note that hotel is going to go under a renovation soon that will enhance our product. Hopefully we can welcome you back once completed.

10/10 Excellent

Christine, Piedmont

Liked: Staff & service, amenities, property conditions & facilities
Amazing customer service and friendliness. Christy went above and beyond to resolve some initial confusion with our reservation and questions regarding pet friendliness. Good value, close to shopping and dining as well as on site options. No extra parking fees in a safe area with clean and comfortable accommodation. Would highly recommend and stay again.
Stayed 1 night in Feb 2024
Response from Teryn - GM on 23 Feb 2024
Thank you so much for your stay at Sheraton Denver West, and for your kind words and review! I'm so glad you enjoyed your stay, and hope to see you again soon!

8/10 Good

Joshua

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good view
Stayed 2 nights in Feb 2024
Response from Teryn - GM on 23 Feb 2024
Thank you very much for staying at Sheraton Denver West, and for your review. We hope to see you again soon!

6/10 Okay

Aida

Stayed 1 night in Feb 2024
Response from Teryn - GM on 22 Mar 2024
Thank you very much for staying with us at Sheraton Denver West, and for sharing your review. We hope to see you again soon!

8/10 Good

Cassandra

Stayed 1 night in Feb 2024
Response from Josh on 20 Mar 2024
Hello Ms. Sare, Thank you for taking the time to share your feedback with us. We do hope you had a great stay with us. We look forward to welcoming you back should your travels bring you back to area again. Thank you

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, quiet and great location. Room was comfortable and we had daily room cleaning. Excellent stay and value!
Stayed 5 nights in Jan 2024
Response from Teryn - GM on 29 Jan 2024
Thank you very much for your stay at Sheraton Denver West, and for your review here. We look forward to your next visit!

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2024
Response from Teryn - GM on 25 Jan 2024
Thank you so much for your stay at Sheraton Denver West, and for sharing your experience here. We hope to see you again soon!

6/10 Okay

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Furnace was too noisy, no coffee in loby, no one at desk Beds were good maid service good, was clean , good parking
Stayed 2 nights in Jan 2024
Response from Teryn - GM on 22 Jan 2024
Thank you very much for your stay at Sheraton Denver West, and for sharing your experience here. I'm so sorry about the Furnace and our lack of prompt service and coffee in the lobby area. I've shared your feedback with the team so we can fix those things for the next visit. We hope to see you again soon!

2/10 Terrible

Monika

Stayed 1 night in Dec 2023
Response from Teryn - GM on 22 Jan 2024
Thank you for your stay at Sheraton Denver West, and for sharing your experience. I'm so sorry that we didn't meet expectations this time around, but hope to have the chance to provide a much better experience should your travels bring you back this way.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities
Dated but clean hotel - convenient for my needs
The shower leaked water ALL over the bathroom floor every time we took a shower - like ALOT of water. I was very worried about slipping! When we returned back to room late afternoon of 1st full day there, our room was not cleaned - I called down to front desk and talked to gentleman who said i should have requested cleaning at which I said "no one asked me about it at check in" - he said in a curt way "I should have realized that after covid and that all hotels do that now". I replied i had stayed a many hotels since covid and some did ask me that but others did not - how was I supposed to know? He said he would send someone soon. I feel I was charged too much for my b'fast - we did the buffet and was charged $57+ on my bill. While I feel the hotel was clean, i felt like it was very dated.
Stayed 2 nights in Jan 2024
Response from Teryn - GM on 11 Jan 2024
Thank you very much for staying at Sheraton Denver West, and for sharing your experience here. Our standard at Sheraton is that you should return to a cleaned room, and receive friendly and prompt service when something isn't right. We failed to meet that expectation on both counts during this visit, and we are so sorry. We've shared your feedback with the Housekeeping and Front Office teams so we can work together to ensure the same mistake is not made in the future. We hope to have the chance to welcome you back the next time your travels bring you to Denver.

6/10 Okay

Lisa

Stayed 1 night in Jan 2024
Response from Teryn - GM on 29 Jan 2024
Thank you for staying at Sheraton Denver West, and for sharing your experience with us. We hope to see you again soon!

10/10 Excellent

Micki

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Teryn - GM on 11 Jan 2024
Thanks so much for staying at Sheraton Denver West, and for your review! We look forward to your next visit!

8/10 Good

Aquib

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Property is ok Staff is friendly & helpful Location & views are boring
Stayed 1 night in Dec 2023
Response from Teryn - GM on 11 Jan 2024
Thank you very much for your stay at Sheraton Denver West, and for your review here. We hope to see you again soon!

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Teryn - GM on 10 Jan 2024
Thank you so much for your stay and for your review here. We hope to see you again soon!

8/10 Good

Quang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Your hotel is very nice and clean
Stayed 2 nights in Dec 2023
Response from Teryn - GM on 5 Jan 2024
Thanks so much for staying at Sheraton Denver West! We're glad you enjoyed your stay, and look forward to your next one.

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, property conditions & facilities
I asked through Expedia for a window view hotel facing east downtown Denver for New Years view of the city for midnight fireworks. I got a room facing west towards the mountains. Next time I will book direct with hotel and get the preferential view I requested.
Stayed 1 night in Dec 2023
Response from ter on 5 Jan 2024
Thank you for spending the holiday with us at Sheraton Denver West. I'm so sorry we didn't accommodate your view request, and hope to have the chance to make it up to you on your next visit.

10/10 Excellent

Damon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Dec 2023
Response from Teryn - GM on 5 Jan 2024
Thank you so much for staying with us, and for sharing your experience here. We're so glad you enjoyed your visit, and hope to see you again soon!

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great pool
Stayed 1 night in Dec 2023
Response from Teryn - GM on 2 Jan 2024
Thank you very much for staying at Sheraton Denver West! We're so glad you enjoyed the pool. Hope to see you again soon!

10/10 Excellent

Isidore

Stayed 1 night in Dec 2023
Response from Teryn - GM on 2 Jan 2024
Thank you very much for staying at Sheraton Denver West! We hope to see you again soon!

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Teryn - GM on 28 Dec 2023
Thank you very much for your stay at Sheraton Denver West, and for sharing your rating here. We hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Teryn - GM on 26 Dec 2023
Thank you very much for your stay at Sheraton Denver West, and for your kind review here. We look forward to your next visit!

10/10 Excellent

De Anne C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Teryn - GM on 26 Dec 2023
Thank you very much for your stay at Sheraton Denver West, and for your kind review here. We look forward to your next visit!

10/10 Excellent

Rhianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Teryn - GM on 26 Dec 2023
Thank you very much for staying at Sheraton Denver West, and for sharing your experience here! We hope to see you again soon!

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Teryn - GM on 26 Dec 2023
Thank you so much for staying with us at Sheraton Denver West, and for your review! We hope to see you again soon!

10/10 Excellent

CareBear

Stayed 1 night in Dec 2023
Response from Teryn - GM on 22 Jan 2024
Thank you for staying with us, and for your review. We look forward to your next visit!

8/10 Good

Sean

Business traveller
Liked: Cleanliness, staff & service, room comfort
Convenient location
Stayed 2 nights in Oct 2023
Response from Teryn - GM on 13 Dec 2023
Thank you for your stay at Sheraton Denver West, and for your rating here. Hope to see you again soon!

8/10 Good

Jason

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stay was great. The shower had hair all over it from the previous guest.
Stayed 1 night in Dec 2023
Response from Ter on 13 Dec 2023
Thank you for staying with us at Sheraton Denver West, and I'm so sorry about the shower! I've shared your feedback with the Housekeeping team to prevent a similar mistake in the future. I'm so glad you enjoyed the stay, hope to see you again next time!

8/10 Good

Christina

Stayed 2 nights in Dec 2023
Response from Teryn - GM on 13 Dec 2023
Thank you for staying with us and for your review. Hope to see you again next time!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good Sheraton in West Denver
Stayed 1 night in Dec 2023
Response from Teryn - GM on 13 Dec 2023
Thank you for staying with us, and for your kind review. We look forward to your next visit!

10/10 Excellent

tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Teryn - GM on 8 Dec 2023
Thank you so much for staying with us, and for your rating here. We look forward to your next visit!

10/10 Excellent

erich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Teryn - GM on 8 Dec 2023
Thank you very much for your stay at Sheraton Denver West, and for your rating here. We look forward to your next visit!

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
14th wedding anniversary
Stayed 1 night in Dec 2023
Response from Teryn - GM on 8 Dec 2023
Thank you so much for spending your big day with us, hope to see you again soon!

10/10 Excellent

Debra

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the positive experience
Stayed 2 nights in Nov 2023
Response from Teryn - GM on 8 Dec 2023
Thank you very much for your stay and your kind feedback! Hope to see you again soon!

10/10 Excellent

Griselda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk ladies were very polite helpful and sweet 😊
Stayed 1 night in Nov 2023
Response from Teryn - GM on 4 Dec 2023
Thank you so much for your stay and your kind feedback! Hope to see you again soon!

8/10 Good

Nicole

Stayed 1 night in Nov 2023
Response from Nabil on 24 Nov 2023
Thank you for sharing your feedback on your recent stay at The Sheraton Denver West Hotel. We appreciate your valuable input and are glad to hear that you chose our hotel.If there are specific aspects of your stay that you enjoyed or if there's anything you'd like to share about how we can make your next visit even more enjoyable, please feel free to provide more details. Your feedback is important to us as we strive to create the best possible experience for our guests.We look forward to the opportunity to welcome you back in the future. Thank you for choosing The Sheraton Denver West Hotel.

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in, clean, close to great restaurants, on site bar with food
Stayed 1 night in Nov 2023
Response from Nabil on 22 Nov 2023
Thank you for sharing your wonderful experience with us! We are thrilled to hear that your stay at The Sheraton Denver West was a perfect 10/10.We're delighted that your check-in was easy, and you found the hotel clean and conveniently located near great restaurants. It's fantastic that you enjoyed the on-site bar with food options.Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back for another outstanding stay. If there's anything specific that stood out to you or any suggestions for making your next visit even more enjoyable, please feel free to share.Thank you for choosing The Sheraton Denver West Hotel!

6/10 Okay

Cara

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Nabil on 20 Nov 2023
Thank you for taking the time to share your feedback on your recent stay at The Sheraton Denver West Hotel. Your thoughts are important to us, and we appreciate you choosing our hotel for your accommodation.We would love to hear more about your experience to better understand how we can improve and make your future stays more enjoyable. If there are specific aspects that stood out to you, or if there are areas where you feel we can enhance our services, please feel free to share more details.Your satisfaction is our goal, and we look forward to the opportunity to welcome you back for an even better stay in the future.

6/10 Okay

Mayra

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Nabil on 19 Nov 2023
Thank you for taking the time to share your feedback with us. We appreciate your honesty and value your input.We noticed that your experience fell short of our usual standards, and we sincerely apologize for any inconvenience. If there are specific areas where we can improve or if there are details about your stay that you would like to discuss further, please feel free to share more information.Our goal is to provide a positive and memorable experience for all our guests, and we take your feedback seriously. We hope to have the opportunity to address any concerns and welcome you back for an improved stay in the future.Thank you for choosing The Sheraton Denver West Hotel.

8/10 Good

Seth

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Nabil on 13 Nov 2023
Thank you for sharing your rating. If there's anything specific you would like to highlight or provide feedback on regarding your experience, feel free to let me know. Your input is valuable!

10/10 Excellent

Miranda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!!
Our stay was great. It was in a nice location close to everything we needed. Front desk staff was helpful. The place was clean and very nice.
Stayed 2 nights in Nov 2023
Response from Nabil on 13 Nov 2023
I'm glad to hear that you had a great stay and that the location, staff, and cleanliness met your expectations. If you have any more feedback or if there's anything else you'd like to share, feel free to let me know. I'm here to assist you!