Desk, iron/ironing board, free cots/infant beds, free WiFi
Check availability

Reviews of Quality Inn Denver Westminster

3 out of 5
Quality Inn Denver Westminster
Westminster, CO

Reviews

7.4

Good

Rating 10 - Excellent. 261 out of 1006 reviews" "
Rating 8 - Good. 362 out of 1006 reviews" "
Rating 6 - Okay. 189 out of 1006 reviews" "
Rating 4 - Poor. 122 out of 1006 reviews" "
Rating 2 - Terrible. 72 out of 1006 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was an ok stay. Nothing special but neat and clean.
Stayed 4 nights in Apr 2024

6/10 Okay

Kyson

Liked: Cleanliness
The
Stayed 1 night in Apr 2024

6/10 Okay

catherine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
People hanging out around outside, looked like homeless camp close. Room was dirty, stains everywhere, drywqll coming off. So
Stayed 2 nights in Apr 2024

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service
Friendly staff
Stayed 6 nights in Apr 2024

8/10 Good

Gary E

Liked: Cleanliness, staff & service, property conditions & facilities
It's a great place to stay. The room I was given was clean and slept well and the staff was pleasant. So I highly recommend staying at this hotel if you're on a budget like myself.
Stayed 2 nights in Apr 2024

2/10 Terrible

Steve

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Pool, hot tub and business center were down. Place was filthy. Hotel smelled like pot. Trim peeling and mold in bathroom. Toilet did not flush. After first night moved to top floor. Room was a little quieter, toilet was also broken and mold in bathroom. Broken tv remote and filthy floors with crumbs/crackeds on floors. Terrible breakfast. The gentleman from India that assisted me to moving rooms was very nice. Polite and apologetic. The older lady at night and other younger girl did nothing to address toilet that wouldn’t flush. Would not stay here again.
Stayed 3 nights in Apr 2024

6/10 Okay

Autumn

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
An okay place to stay for the price. Got there and had to do some disinfecting and cleaning of sticky gunk off of surfaces, clean the microwave and fridge, etc.
Stayed 5 nights in Apr 2024

4/10 Poor

Alissa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Picture on line look nothing like the rooms bathrooms way to small made me pay 100 deposit which come out of no where for incidentals not ok that was more then the room and then tells me i gotta wait 5 days to get it back
Stayed 1 night in Apr 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
I got here early after a 17 hour drive. They got me into a room early. Staff were friendly. Good food around. only complaint would be noise from HWY 25, but I slept well once asleep. Room was good. Pool was in repair so price of room was affordable so I could stay close to Ball Arena. GO AVS GO!!! We want The CUP!!
Stayed 1 night in Apr 2024

2/10 Terrible

joshua

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Smells bad. Pool was closed, so all ammenities were not available. Was there 10 min because no pool and would not refund us
Stayed 3 nights in Apr 2024

8/10 Good

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

melissa L

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No ice
Stayed 2 nights in Apr 2024

8/10 Good

Shaan

Business traveller
Liked: Amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024

6/10 Okay

Amany Kouakou

Stayed 3 nights in Apr 2024

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What really makes this property shine is the staff. Sandra and Monique ( i may have misspellled..sorry ladies) are so invested in guest experience. In a world where everyone is busy and time is at a premium..these ladies value the guest. Certainly, this speaks volumes for who hired them as well. Thank you, sincerely for your graciousness.
Stayed 3 nights in Mar 2024
Response from Dena on 11 Apr 2024
Thank you for your response. We are glad you enjoyed your stay and will inform staff. Hope to see you again soon.

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dena on 4 Apr 2024
Thank you for your feedback.

8/10 Good

Levis

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Staff are friendly. Pool was closed
Stayed 1 night in Mar 2024
Response from Dena on 28 Mar 2024
Thank you for your feedback and we hope to see you again.

8/10 Good

Johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Dena on 28 Mar 2024
Thank you for your response.

8/10 Good

Gina Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Highway noise but that can’t be helped Otherwise great!
Stayed 3 nights in Mar 2024
Response from Dena on 28 Mar 2024
Thank you for your feedback.

4/10 Poor

Gabriella

Disliked: Cleanliness, staff & service, property conditions & facilities
At a glance room looked clean, walls are super thin to where you can hear the next rooms conversations. First night I was there I didnt end up sleeping in my room but the second night I did, went to bed around midnight and was woken up around 4 am, covered in bed bug bites(I'm allergic)and even found one crawling on the pillow. Took pictures and video as proof, told the overnight lady at the front desk and it was like she was she didn't care at all, just wrote down the room number and that was it. No apology, or anything. I went back to my room and checked all my things and essentially wanted until the morning shift arrived mostly becuaee I figured the women on the night shift didn't care to pass along the message (which she didn't) When I talked to the woman on the morning shift her automatic reply was "well why are you just telling us now,you've been here a few days" basically treating me like I'm just trying to get a free room. I didnt care about paying for the room but moreso cared about other people staying in the the room and being allergic such as myself. She gave me the email for the building and I sent them a email with the proof. Received a message saying that if they're contracted pest company found proof I'd be issued a refund, still haven't heard back nor recieved my refund. Definitely will not be coming back here again.
Stayed 2 nights in Mar 2024
Response from Dena on 19 Mar 2024
Thank you for your feedback. We apologize for your stay and will discuss and check with housekeeping and maintenance regarding any issues with the room.

6/10 Okay

Lupe

Stayed 1 night in Mar 2024
Response from Dena on 4 Apr 2024
Thank you for your response.

10/10 Excellent

Erin

Stayed 1 night in Feb 2024
Response from Dena on 28 Mar 2024
Thank you for your response. We hope to see you again.

6/10 Okay

Rose

Stayed 6 nights in Feb 2024
Response from Dena on 4 Mar 2024
Thank you for your feedback.

2/10 Terrible

Abigail

Travelled with group
Disliked: Cleanliness, staff & service
We were very upset and disappointed when we realized that they had changed our reservation without our consent. We booked a double room with 2 queen beds and we paid in advance. What we got was a room with 1 queen bed and one sofa bed. That was not what we had booked. We realized when we got to the room and the front desk agent hadn't said anything about it; we obviously complained but she said that the double rooms with 2 queen beds were sold out. How can this happen? We made a reservation and paid in advance because we wanted a specific room. I'm utterly disappointed, it was a terrible service.
Response from Dena on 4 Mar 2024
Thank you for your response. We apologize your room was not available and will discuss with staff of any issues reserving the room type that was booked.

8/10 Good

Johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Dena on 23 Feb 2024
Thank you for your response.

8/10 Good

Linda

Stayed 1 night in Feb 2024
Response from Dena on 28 Mar 2024
Thank you for your response.

6/10 Okay

Sara

Liked: Cleanliness, staff & service
Disliked: Amenities
The beds were VERY comfortable! The walls are super thin though. We had noisy neighbors but the front desk called and they quieted down.
Stayed 2 nights in Jan 2024
Response from Dena on 8 Feb 2024
Thank you for your response

2/10 Terrible

Khader

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They are fraud and accused me of smoking and stealing a pillow , they put me next to a room on a second floor , where the door between the two rooms can be accessed and I could slightly smell weed from the second room by someone and the TV was on and loud 24/7 I could hear at 4 am . Few days After I checked out I found that they charged me a false charge. What A corrupt place management , I asked the girl to provide a proof and camera footages but hung-up on me smoking and proof do the camera she wasn’t able to reply the. She said ohh there is a pillow missing in her defense , I disputed 100$ charge and I hope they get their justice one day. What a mess avoid while you can . This hotel should be sued !!!!
Stayed 2 nights in Jan 2024
Response from Dena on 19 Mar 2024
Notified of response

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Good inexpensive place in a quieter spot in town.
Stayed 1 night in Jan 2024
Response from Dena on 8 Feb 2024
Thank you for your response.

4/10 Poor

Makayla

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
POOL is CLOSED, chose this hotel specifically for the pool set p, need to advertise and tell people the truth when they call and confirm. Free breakfast is very very basic & non accomodating.
Stayed 2 nights in Jan 2024
Response from Dena on 8 Feb 2024
We apologize for the pool as it is temporarily closed online

2/10 Terrible

RAFAT

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
They have nasty smell in the bed and the pillows and sheets are too nasty look and smell i had to put something to sleep on
Stayed 3 nights in Jan 2024
Response from Dena on 8 Feb 2024
Thank you for your feedback. We apologize for your stay and will discuss with staff.

2/10 Terrible

Amanda

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The room was not clean, the bed made myself and daughter itch and get red bumps all over, the pool was not open but we were told it was, and the food was horrible. I let the front counter know about the bed situation and all they said was sorry I wasn't even offered a refund or anything
Stayed 1 night in Jan 2024
Response from Dena on 8 Feb 2024
Thank you for your feedback. We apologize for your stay and will check with housekeeping regarding the stay.

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Dena on 8 Feb 2024
Thank you for your feedback

8/10 Good

Cortez

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel. Bathtub was kind of squeeky, and the bathrooms were fairly small. Beds were okay. Nothing to write home about. Very friendly staff. Nice accessibility, such as a microwave and refrigerator. For the price? A great deal. The location isn't great at all if you're visiting though. You have to rent a car or Uber whenever you leave or come back.
Stayed 3 nights in Jan 2024
Response from Dena on 8 Feb 2024
Thank you for your response.

4/10 Poor

Jeremiah

Liked: Staff & service
Disliked: Property conditions & facilities
The staff was very nice, but the facility is dated and I left with several bites on my body that my doctor could not verify, but said was most likely bed bugs....and the neighoring room was noisy 2 nights in a row till after 2 am. I would not recommend to anyone.
Stayed 3 nights in Jan 2024
Response from Dena on 8 Feb 2024
Thank you for your feedback. We apologize for the noise and will check with staff regarding your stay.

8/10 Good

Jayveon, Federal Way

Liked: Cleanliness, staff & service, property conditions & facilities
Super quiet
Stayed 1 night in Jan 2024
Response from Dena on 8 Feb 2024
Thank you for your feedback

4/10 Poor

Stephen Paul

Travelled with family
Disliked: Amenities, property conditions & facilities
Continental breakfast was excellent. Staff service was friendly. Unfortunately the pool and hot tub were closed for renovation. We booked and paid for these amenities to be available. No discount or compensation was offered. Mattresses were lumpy with springs pushing up in odd ways. Some light bulbs in room were burnt out. Bathroom floor and walls were not thoroughly cleaned. Side entry by our room had a broken keycard reader so I had to walk further than necessary; not a big deal for most, but I'm disabled. Overall it was a disappointing experience. I do not recommend this hotel.
Stayed 3 nights in Jan 2024
Response from Dena on 8 Feb 2024
Thank you for your feedback. We apologize for your stay and will check with staff regarding any issues.

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from Dena on 8 Feb 2024
Thank you for your feedback

2/10 Terrible

Christopher, Colorado Springs

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to stay there for 4 days for snow removal. They kept telling me that they will have the snow taken care of the next day. The carpets reek, like they have had water sitting on them for years and despite leaving the sign on the door not to clean. Our room was clean twice and both times money disappeared.
Stayed 1 night in Jan 2024
Response from Dena on 8 Feb 2024
Thank you for your response. We apologize for the delayed snow removal and will check with staff.

4/10 Poor

orlando

Stayed 1 night in Jan 2024
Response from Dena on 28 Mar 2024
Thank you for your response. We apologize for your stay and will discuss with staff to ensure guest satisfaction.

2/10 Terrible

Claire

Business traveller, Travelled with group
Disliked: Cleanliness, property conditions & facilities
There was food still in the fridge. The bathroom door was unable to shut and was falling apart. The comforters had stains on them. The tiles in the bathroom were broken. The door locked but you could push it. Very unsafe and not clean.
Stayed 1 night in Jan 2024
Response from Dena on 8 Feb 2024
We apologize for your stay and will discuss with staff regarding your room.

8/10 Good

Jordan

Stayed 1 night in Jan 2024
Response from Dena on 28 Mar 2024
Thank you for your feedback.

8/10 Good

Eric

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Dena on 8 Feb 2024
Thank you for your feedback

10/10 Excellent

Brenda

Stayed 1 night in Jan 2024
Response from Dena on 8 Feb 2024
Thank you for your response. We are glad you enjoyed your stay and look forward to seeing you again.

4/10 Poor

Vanita

I disnt like that my card was charged twice from my bank out. Which left me low on funds for other purchases. Spoke with front desk twice and he said he would speak with the manager. Who unfortunately isnt on site.
Stayed 1 night in Jan 2024
Response from Dena on 8 Feb 2024
Thank you for your response. All authorizations are released at check out and can take over seven days to show back on account depending on the bank.

8/10 Good

Antoine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Inn stay
My stay was fine. The front desk staff was nice and accomodating. I did not have any issues during my stay.
Stayed 10 nights in Jan 2024
Response from Dena on 8 Feb 2024
Thank you for your response.

10/10 Excellent

Regina

Stayed 1 night in Jan 2024
Response from Dena on 8 Feb 2024
Thank you for your feedback

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, it is by the hwy but the noise didn't bother us too much. Decent hotel, nothing too fancy, perfect for a weekend trip. Staff was super nice & accommodating. Breakfast was really good! Overall great price, great hotel and definitely would stay at again! Thank you!
Stayed 2 nights in Dec 2023
Response from Dena on 8 Feb 2024
Thank you for your response. We are glad you enjoyed your stay and look forward to seeing you again.

8/10 Good

Duane

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Dena on 8 Feb 2024
Thank you for your response

10/10 Excellent

Rigoberto

Liked: Cleanliness, staff & service, property conditions & facilities
😎
Stayed 4 nights in Jan 2024
Response from Dena on 8 Feb 2024
Thank you for your feedback