Property amenity

Reviews of Holiday Inn Express And Suites Denton South, an IHG Hotel

2.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 386 out of 534 reviews" "
Rating 8 - Good. 91 out of 534 reviews" "
Rating 6 - Okay. 23 out of 534 reviews" "
Rating 4 - Poor. 13 out of 534 reviews" "
Rating 2 - Terrible. 21 out of 534 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Staff is friendly and helpful. Breakfast was the usual hotel type food. Good choices of food and drink. Hot coffee was the best.
Stayed 1 night in May 2024
Response from Faith Rowland on 12 May 2024
Thank you for the five stars! We're so happy to hear our staff added to your enjoyment during your stay! We look forward to seeing you again soon!

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend to friends and family. Loved it.
Stayed 1 night in Mar 2024
Response from Faith Rowland on 10 May 2024
Thank you for your review and for recommending us to your fellow travelers! We're delighted our excellent accommodations were a highlight of your visit, and we appreciate you mentioning them to your fellow travelers. It was a pleasure having you here, and we hope you return soon!

10/10 Excellent

Zack

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to highway
Stayed 3 nights in Apr 2024
Response from Faith Rowland on 10 May 2024
We are so glad to hear you enjoyed your stay! We would like to thank you for the amazing scores you gave us as well! We are pleased to hear you enjoyed the convivence of your location. If you are ever back in the Denton area, we hope to see you again!

10/10 Excellent

Tammy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Wonderful staff.
Stayed 1 night in May 2024
Response from Faith Rowland on 12 May 2024
Thank you so much for the high rating. We are so happy to know that our amazing team members and location added up to a wonderful experience! We hope you will consider joining us again soon!

10/10 Excellent

praveen kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room
Stayed 2 nights in Apr 2024
Response from Faith Rowland on 29 Apr 2024
Thank you for staying at the Holiday Inn Express and for taking the time to share your review. We're pleased to hear that you enjoyed the cleanliness of your room! Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back.

10/10 Excellent

David Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very communicative and attentive.
Stayed 2 nights in Apr 2024
Response from Faith Rowland on 29 Apr 2024
Thank you for taking the time to fill out our survey, we always appreciate the wonderful feedback about your stay! I want to thank you so much for the wonderful scores you gave us! We always strive to provide extraordinary service for every one of our guests! Every guest should feel safe and comfortable when they stay with us so we hope to have you back in the near future, have a blessed week!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great night sleep, room was quiet
Stayed 1 night in Apr 2024
Response from Faith Rowland on 29 Apr 2024
Thank you very much for your five-star review! It was our pleasure to serve you! We are glad to hear you has a great nights sleep. We hope if you ever are back in the Denton area, you choose to stay with us again!

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Buc-ees
Stayed 5 nights in Apr 2024
Response from Faith Rowland on 23 Apr 2024
We're so happy to hear you enjoyed your stay at Holiday Inn Express. We look forward to your next visit!

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Faith Rowland on 23 Apr 2024
Thank you so much for taking the time to fill out our survey and leave a wonderful rating! We hope to have you back in the future, we would love to have you stay at our property again. Have a wonderful week!

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Faith Rowland on 25 Apr 2024
Thank you so much for taking the time to share your feedback with us! We are delighted to hear that you enjoyed your stay! We always try our best to ensure each guest has a comfortable stay! If you are ever back in the Denton area, we would love to have you back!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A property & staff
Stayed 1 night in Apr 2024
Response from Faith Rowland on 22 Apr 2024
Thank you for your enthusiastic feedback. It's wonderful to hear that you enjoyed your stay at the Holiday Inn Express. We are thrilled that you found the property and staff to your liking. We're looking forward to welcoming you back for more enjoyable moments and comfortable stays in the future!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Faith Rowland on 18 Apr 2024
Thank you so much for the high rating. We are so happy to know that our amazing team members, comfortable beds, and more added up to a wonderful experience. We hope you will consider joining us again soon!

10/10 Excellent

Gaby

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Newer hotel. Very clean. Breakfast was good. Dining options in walking distance. Tesla charging stations close by.
Stayed 3 nights in Apr 2024
Response from Faith Rowland on 10 Apr 2024
Thank you for your enthusiastic feedback. It's wonderful to hear that you enjoyed your stay at the Holiday Inn Express. We are thrilled that you found the accommodations, cleanliness, and dining experiences to your liking. Your support means the world to us. We're looking forward to welcoming you back for more enjoyable moments and comfortable stays in the future!

10/10 Excellent

Jorge

Stayed 1 night in Apr 2024
Response from Faith Rowland on 29 Apr 2024
Thank you so much for taking the time to leave for feedback and leave a wonderful rating! We hope to have you back in the future, we would love to have you stay at our property again. Have a wonderful week!

10/10 Excellent

Brandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Apr 2024
Response from Faith Rowland on 8 Apr 2024
Thank you for taking the time to fill out our survey, we always appreciate the wonderful feedback about your stay! I want to thank you so much for the wonderful scores you gave us! We always strive to provide extraordinary service for every one of our guests! Every guest should feel safe and comfortable when they stay with us so we hope to have you back in the near future, have a blessed week!

8/10 Good

MARY ANN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not realize it was next to the freeway and that there was a good deal of traffic noise
Stayed 1 night in Mar 2024
Response from Faith Rowland on 4 Apr 2024
Thank you so much for the great scores you gave us! Your feedback truly matters to us, and we are so sorry the high way noise disturbed you. Please feel free to contact the front desk if you have any issues in the future! We also provide complimentary sound machines for all our guests, to help drown out some of that highway noise. Please rest assured the team is working diligently to provide our guests with excellent services. It's our hope that you'll consider giving us another chance in the future.

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Atencion al cliente
Stayed 1 night in Mar 2024
Response from Faith Rowland on 1 Apr 2024
Thank you so much for the feedback. It warms our hearts to know that you enjoyed your stay! Thank you for the 5 star rating! We are so glad to know you were pleased with our staff's customer service! Please come back and join us again soon.

10/10 Excellent

NORMA

Travelled with partner
Liked: Amenities, property conditions & facilities
The hotel was beautifully clean. We enjoyed the complimentary breakfast. Our bed and pillows were super comfortable, too. Thank you such a wonderful stay!
Stayed 2 nights in Mar 2024
Response from Faith Rowland on 27 Mar 2024
Thank you so much for taking the time to share your positive experience at Holiday Inn Express! We're thrilled to hear that you've chosen to stay with us, and that we've met your expectations. We appreciate your comments on our breakfast, cleanliness, and comfortable beds! We look forward to welcoming you back for many more exceptional experiences in the future!

10/10 Excellent

Gayla

Everything was good
Stayed 1 night in Mar 2024
Response from Faith Rowland on 21 Mar 2024
Thank you so much for taking the time to give your feedback! We're so happy to hear you enjoyed your stay at Holiday Inn Express. We look forwardto your next visit!

8/10 Good

Misty

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
close to highway but there was no noise other than people above us.
Stayed 1 night in Mar 2024
Response from Faith Rowland on 25 Mar 2024
Thank you so much for taking the time to leave a review and leave a wonderfulrating! We are so sorry to hear about the noise! If you do run into any issues during your stay, the front desk would love to assist you. We hope to have you back in the future, we would love to have you stay at ourproperty again. Have a wonderful week!

10/10 Excellent

Keith

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and facilities were excellent
Stayed 6 nights in Mar 2024
Response from Faith Rowland on 19 Mar 2024
We are delightful to know that you enjoyed you stay with us at Holiday Inn Express. Our team members certainly appreciate your recognition of their dedication in serving your guests. We look forward towelcoming you again soon. Thank you for sharing your experience!

8/10 Good

Wendy

Stayed 2 nights in Feb 2024
Response from Faith Rowland on 19 Mar 2024
Thank you so much for taking the time to leave a wonderful rating! We hope to have you back in the future, we would love to have you stay at ourproperty again. Have a wonderful week!

10/10 Excellent

Jacinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jean was great with Customer Service! Quiet and peaceful rest!
Stayed 2 nights in Mar 2024
Response from Faith Rowland on 18 Mar 2024
Thank you so much for the high rating. We are so happy to know that our amazing team members, comfortable beds, and more added up to a wonderful experience. We hope you will consider joining us again soon!

10/10 Excellent

Keilly

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Mar 2024
Response from Faith Rowland on 15 Mar 2024
It was an honor to have you at Holiday Inn Express. We aim to deliver an exceptional experience, so we're thrilled you loved our cleanliness Thank you for being our guest, and we look forward to your next visit!

8/10 Good

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is well maintained and the staff are very friendly.
Stayed 1 night in Mar 2024
Response from Faith Rowland on 15 Mar 2024
Thank you so much for the feedback. It warms our hearts to know that you enjoyed everything about your stay, from our clean accommodations to our wonderful service. Please come back and join us again soon!

10/10 Excellent

tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. The lady, who checked us in friendly, welcoming, profesional.definitely recommend
Stayed 1 night in Mar 2024
Response from Faith Rowland on 14 Mar 2024
Thank you for your enthusiastic feedback. It's wonderful to hear that you enjoyed your stay at the Holiday Inn Express. We are thrilled that your experience with our staff was to your liking. Your support means the world to us. We're looking forward to welcoming you back for more enjoyable moments and comfortable stays in the future!

10/10 Excellent

JaVoni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Faith Rowland on 9 Mar 2024
Thank you for the five stars! We're so happy to hear you enjoyed your staycation! We look forward to seeing you again

8/10 Good

Holly, Jasper

Liked: Cleanliness, staff & service, property conditions & facilities
as expected. good for the low price. happy with stay
Stayed 1 night in Mar 2024
Response from Faith Rowland on 9 Mar 2024
We're so happy to hear you enjoyed your stay at Holiday Inn Express. We look forward to your next visit!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Faith Rowland on 8 Mar 2024
hank you so much for taking the time to fill out our survey! I want to thank you so much for the amazing scores you gave as well! We hope to have you back in the future, we would love to have you stay at our property again if you're ever in the Denton area. Have a wonderful week!

10/10 Excellent

kelli, Hamilton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Faith Rowland on 8 Mar 2024
Thank you so much for taking the time to fill out our survey, we really appreciate your time. We always strive to accommodate our guests with top-grade service, while they're here with us! We hope to have you back in the future, we’d love to have you stay at our property again. Have a fantastic week!

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No milk for ale to go with the free cookies
Stayed 2 nights in Feb 2024
Response from Faith Rowland on 3 Mar 2024
Thank you so much for taking the time to fill out our survey and leave a wonderful rating! We do not sell milk but you could always ask the front desk and we'd be more than happy to grab some for you. We're glad to hear you enjoyed the cookies! We hope to have you back in the future, we would love to have you stay at our property again. Have a wonderful week!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, comfortable hotel. Nice sized rooms. Very nice hot and cold breakfast with a variety of drinks. Polite, friendly staff.
Stayed 2 nights in Feb 2024
Response from Faith Rowland on 3 Mar 2024
Thank you so much for taking the time to fill out our survey, your feedback truly matters. I want to thank you so much for taking the time to shout out our staff, we strive to accommodate our guests with outstanding service! We also appreciate the kind words about our amenities and breakfast options, our guest satisfaction is our top priority at all times! We hope to have you back in the future, we’d love to have you stay at our property again. Have a fantastic week!

10/10 Excellent

Geoffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, helpful and friendly
Stayed 1 night in Feb 2024
Response from Faith Rowland on 28 Feb 2024
Thank you so much for taking the time to fill out our survey, your feedback truly matters. I want to thank you for taking the time to shout out our staff as well, we strive to accommodate our guests with marvelous service every time! We'll be sure to pass those thoughtful words along to our staff, it will be greatly appreciated and motivating! Our guest satisfaction is our top priority at all times, we're thrilled to know we helped make your stay better! We hope to have you back in the near future, we’d love to have you stay at our property again. Have a fantastic week!

10/10 Excellent

Mary Jo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so nice. The only problem is the traffic noise from the interstate
Stayed 3 nights in Feb 2024
Response from Faith Rowland on 25 Feb 2024
Thank you so much for taking the time to fill out our survey, your feedback truly matters. We also appreciate the kind words about our amenities We apologize for any inconvenience you faced during your stay! We pride ourselves on maintaining great service throughout the property, so please feel free to contact the front desk if you have any issues in the future! We also provide complimentary sound machines for all our guests, to help drown out some of that highway noise. We do hope to see you back soon, so we could accommodate your stay better. Have a fantastic week!

10/10 Excellent

David

Stayed 2 nights in Feb 2024
Response from Faith Rowland on 21 Mar 2024
Thank you very much for your five-star review! It was our pleasure to serve you. We hope to be your first choice for outstanding hospitality anytime your travelsbring you to Denton.

10/10 Excellent

Reese

Stayed 2 nights in Feb 2024
Response from Faith Rowland on 21 Mar 2024
Thank you for the five stars! We're so happy to hear you enjoyed your stay! We look forward to seeing you again.

10/10 Excellent

Ashlee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Faith Rowland on 16 Feb 2024
Thank you so much for taking the time to fill out our survey, we really appreciate yourtime. We always strive to accommodate our guests with top-grade service, while they'rehere with us! We hope to have you back in the future, we’d love to have you stay at ourproperty again. Have a fantastic week!

10/10 Excellent

Sali

Stayed 2 nights in Feb 2024
Response from Faith Rowland on 15 Feb 2024
Thanks for leaving a rating on your stay. We're glad to see you enjoyed your stay and can't wait to have you again!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
Everything was was good. I would definitely come back
Stayed 1 night in Feb 2024
Response from Faith Rowland on 13 Feb 2024
Thank you for taking the time to fill out our survey, we always appreciate the wonderful feedback about your stay! I want to thank you so much for the amazing scores you gave us and as well as shouting out our staff! We try to always strive for exceptional service 100% of the time for every one of our guests! Every guest should feel like this is a second home to them so we hope to have you back in the near future, have a blessed week!

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s right next to a buc-ees so pretty nice and everything is within 5-10 minute drive from the hotel. Staff was very very nice. A new employee had started I wish I got her name but just very welcoming ,very sweet girls working there. Had an incident with our room door kinda looked like someone was trying to break into our room and when I reported the damage they listened and didn’t assume we were the cause of it. It makes your stay better when the staff is so amazing.
Stayed 1 night in Feb 2024
Response from Faith Rowland on 5 Feb 2024
Thank you for taking the time to fill out our survey, we always appreciate the wonderful feedback about your stay! I want to thank you so much for the amazing scores you gave us and as well as shouting out our staff! We try to always strive for exceptional service 100% of the time for every one of our guests! Thank you for letting us know about the door handle. We will let our head engineer know about the issues, so it can be addressed as soon as possible. Have a blessed week!

8/10 Good

Billy

Liked: Staff & service, property conditions & facilities
Mixed emotions
Check in was amazing. The front desk lady was so sweet and wonderful. Our first night was a little noisy due to being close to the interstate- that was my issue booking a hotel by the interstate. The front desk changed our room to the backside of the hotel which was 100x better!!! I had 2 queen beds in my room my first night my mattress was wet which got my pjs wet (no I did not wet the bed). I informed housekeeping of this issue as well as the issue with a live centipede in the bathroom, the only other issue is if you are a light sleeper, the bathroom exhaust fan runs continuously. I called the front desk and asked a young man about this and was told “oh well”. I once again informed housekeeping and the young lady said “ok” I’m not sure she understood me.
Stayed 2 nights in Jan 2024
Response from Faith Rowland on 2 Feb 2024
We firstly, would like to apologize to regarding this very inconvenient matter. This is something that never happens here at our hotel and we are definitely not taking this situation lightly. We have already contacted our pest control team and we are doing a thorough investigation regarding this room, as well as all the other rooms here in our hotel. We do our best to keep our hotel 100% clean and up to par because we take our IHG Way of Clean very seriously, so we thank you for letting us know. If you ever face any issues in the future, to please contact our front desk especially during the day shifts and we'll be more than happy to take care of anything going on! We pride ourselves in creating the best guest experience for our guests at all times, so we’re glad to hear that we were able to fix the issue with your room. We do hope to see you back in the future as we would like to provide you with a much better experience. We thank you for your honesty once again and hope you have a wonderful weekend!

10/10 Excellent

Jared

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in south Denton
Clean, comfortable accommodations. Complementary breakfast was pretty good--I liked the bagels and strawberry cream cheese. It was next to a BJ's, a Chuy's, a hamburger place, and a movie theater, which was nice. Would stay again.
Stayed 2 nights in Jan 2024
Response from Faith Rowland on 30 Jan 2024
Thank you for taking the time to fill out our survey. We always appreciate the wonderful feedback about your stay! I want to thank you so much for the amazing scores you gave us as well, we try to always strive for great service 100% of the time! Thank you for your kind comments about our breakfast we do greatly appreciate it, because every guest should feel like this is a second home to them. We hope to have you back in the future, have a blessed week!

10/10 Excellent

Dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and very neat. Comfy bed and feather pillows. Wish the room wasn’t on the I35 side of the building. Traffic was fairly noticeable but not terrible. A fan would have been nice to drown out the noise. Staff was excellent and extremely friendly. Breakfast was nice too. Will definitely recommend to anyone
Stayed 1 night in Jan 2024
Response from Faith Rowland on 24 Jan 2024
Thank you so much for taking the time to fill out our survey, your feedback truly matters. We pride ourselves on maintaining great service throughout the property, so please feel free to contact the front desk if you have any issues in the future! We also provide complimentary sound machines for all our guests, to help drown out some of that highway noise. We do hope to see you back soon, so we could accommodate your stay better. Have a fantastic week!

10/10 Excellent

Leena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Faith Rowland on 24 Jan 2024
Thank you so much for taking the time to fill out our survey, we really appreciate yourtime. We always strive to accommodate our guests with top-grade service, while they'rehere with us! We hope to have you back in the future, we’d love to have you stay at ourproperty again. Have a fantastic week!

10/10 Excellent

Aubrey

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Faith Rowland on 24 Jan 2024
Thank you so much for taking the time to fill out our survey, we really appreciate yourtime. We always strive to accommodate our guests with top-grade service, while they'rehere with us! We hope to have you back in the future, we’d love to have you stay at ourproperty again. Have a fantastic week!

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Faith Rowland on 21 Jan 2024
Thank you so much for taking the time to fill out our survey and leave a wonderful rating! We hope to have you back in the future, we would love to have you stay at our property again. Have a wonderful week!

10/10 Excellent

Dianna

Stayed 2 nights in Jan 2024
Response from Faith Rowland on 20 Jan 2024
Thank you so much for taking the time to fill out our survey and leave a wonderfulrating! We hope to have you back in the future, we would love to have you stay at ourproperty again. Have a wonderful week!

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Faith Rowland on 20 Jan 2024
Thank you so much for taking the time to fill out our survey and leave a wonderfulrating! We hope to have you back in the future, we would love to have you stay at ourproperty again. Have a wonderful week!

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Professional
Stayed 1 night in Jan 2024
Response from Faith Rowland on 19 Jan 2024
Thank you so much for taking the time to fill out our survey, your feedback truly matters. I want to thank you so much for taking the time to shout out our staff, we strive to accommodate our guests with outstanding service! We hope to have you back in the future, we’d love to have you stay at our property again. Have a fantastic week!

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Faith Rowland on 19 Jan 2024
Thank you so much for taking the time to fill out our survey and leave a wonderful rating! We hope to have you back in the future, we would love to have you stay at our property again. Have a wonderful week!