Reception

Reviews of Econo Lodge Del Rio

2 out of 5
Econo Lodge Del Rio
2000 Veterans Blvd, Del Rio, TX

Reviews

7.6

Good

Rating 10 - Excellent. 19 out of 48 reviews" "
Rating 8 - Good. 12 out of 48 reviews" "
Rating 6 - Okay. 8 out of 48 reviews" "
Rating 4 - Poor. 5 out of 48 reviews" "
Rating 2 - Terrible. 4 out of 48 reviews" "

7.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

rob

Expedia screwed Me and I’m going to leave a terrible review unless I’m reimbursed
Stayed 1 night in Apr 2024

10/10 Excellent

Xochitl

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great 👍
Response from GM on 15 Mar 2024
Thank you very much for your feedback. I am glad you enjoyed your stay. We appreciate you staying with us and providing your feedback.

10/10 Excellent

Sergio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Jan 2024
Response from GM on 15 Mar 2024
Thank you for your feedback. I am glad you enjoyed your stay. we look forward to seeing you again.

4/10 Poor

Artemiza

Disliked: Cleanliness
Old and dirty
Stayed 1 night in Dec 2023
Response from Manager on 13 Feb 2024
Thank you for sharing your feedback with us. We truly value your input and apologize for any inconvenience you experienced during your recent stay.At Ecolodge, we are committed to providing our guests with exceptional experiences, and we regret that we fell short of your expectations on this occasion. We understand your concerns regarding the condition of our facilities, and we want to assure you that we are actively addressing them.Please know that we are currently undergoing extensive renovations throughout the property to enhance our guests' comfort and satisfaction. These renovations include updates to our rooms, common areas, and amenities to ensure that they meet the highest standards of cleanliness, comfort, and modernity.While we recognize that your experience may not have been reflective of the level of quality we strive to provide, we hope that you will consider returning to experience the improvements firsthand. Your feedback is invaluable to us as we work to continually improve our offerings and provide memorable stays for all of our guests.Once again, we apologize for any inconvenience you experienced and thank you for your understanding and patience during this transitional period. We look forward to the opportunity to welcome you back and exceed your expectations in the future.

4/10 Poor

Grace

Disliked: Cleanliness, property conditions & facilities
The first room assigned to me was filthy, smells of accumulated dirt and moisture, towels were dirty, hair was found in the bathtub and ice bucket, dest chair had a film of dust , edges throughout the room had a layer of accumulated dust, chair and carpet had major stains to which i would not even allow my dog sit on if she had gone. second room was better however it was furniture was dusty, carpet and rug has stains, walls were half way painted some parts were patched up with stucco not painted , the smell was not as bad however i had to spray everything down with lysol to cut some of the stench out
Stayed 1 night in Jan 2024
Response from Manager on 13 Feb 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay. Your comfort and satisfaction are of the utmost importance to us, and we regret that we fell short of your expectations.Please be assured that we have taken your comments seriously and have addressed the issues you mentioned with our housekeeping and maintenance teams. We are committed to ensuring that all of our rooms are clean, well-maintained, and free of any unpleasant odors. Your feedback serves as a valuable tool for us to improve our services and facilities, and we appreciate your honesty in bringing these matters to our attention.We are glad to hear that your second room was an improvement, although we understand that it still did not meet your expectations. Rest assured, we will continue to work diligently to ensure that all of our rooms meet the high standards of cleanliness and comfort that our guests expect and deserve.Once again, we apologize for any inconvenience you experienced during your stay. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.

10/10 Excellent

Leticia

Stayed 1 night in Jan 2024

8/10 Good

Caty

Stayed 1 night in Dec 2023

6/10 Okay

Linda

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Security lock on door did not work. Restroom door wouldn't close, coffee maker had mold
Stayed 2 nights in Dec 2023
Response from GM on 21 Dec 2023
Thank you for your feedback. I apologize for the inconvenience you had during your stay. We have 24-hour staff to help our guests. Please notify the staff of any concerns you may have during your stay at any hotel so we can help resolve the issue and provide a comfortable and peaceful stay. Our guest rooms have deadbolts and hasp style security latch for security. We will inspect all our guest rooms to make sure everything is in order. We appreciate you staying with us and hope to see you again.Thank you

4/10 Poor

Artemiza

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is old, smelly and not welcoming. We got up at 4am and there was a huge cockroach on the wall. We told the front desk and they were not surprised, just said “sorry” The “only” thing I liked was that it has 3 quern beds but will not stay there again. Not recommended
Stayed 1 night in Dec 2023
Response from GM on 21 Dec 2023
Thank you for your feedback. We apologize for the inconvenience you had during your stay. We perform scheduled pest control services throughout the year. Being an exterior corridor property is not in our favor. Every property has such issues as this area is known for such insects especially in summertime. After speaking to the professionals there is no permanent solution as these insects come out from the sink and tub drains. Pesticides available in the market on work on contact which makes it very difficult to eradicate such issues completely. We hope that you will reconsider and give us another chance. Thank you

10/10 Excellent

Brenda

Liked: Cleanliness, property conditions & facilities, room comfort
Very friendly!
The Gentleman that checked us in was very nice and friendly!
Stayed 1 night in Dec 2023
Response from GM on 21 Dec 2023
Thank you very much for your feedback. We are glad to hear that you enjoyed your stay with us. We try our best to provide the best service possible. We are happy to hear your praise about our staff members. Thank you

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 21 Dec 2023
Thank you for your feedback. We appreciate your business and look forward to serving you again.Thank you.

10/10 Excellent

Thuy

Liked: Cleanliness, staff & service, property conditions & facilities
It's worth the price.
Stayed 1 night in Nov 2023
Response from GM on 21 Dec 2023
Thank you for staying with us. We are happy to hear we met your expectations. We look forward to seeing you again in the near future.Thank you

10/10 Excellent

Joshua

Stayed 1 night in Nov 2023
Response from GM on 21 Dec 2023
Thank you for staying with us and providing your positive feedback. We look forward to seeing you again.Thank you.

10/10 Excellent

Esequiel

Liked: Cleanliness
All
Stayed 2 nights in Oct 2023
Response from GM on 21 Dec 2023
Thank you for your feedback. We appreciate your business and look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the $ highly reccomend.
Stayed 1 night in Oct 2023
Response from GM on 21 Dec 2023
Thank you for your feedback. We appreciate your business and look forward to seeing you again.

2/10 Terrible

Amado

Stayed 1 night in Oct 2023
Response from GM on 21 Dec 2023
Thank you for your feedback. Since no written feedback was provided, we are unable to remedy your concerns. We appreciate your business.Thank you.

6/10 Okay

Daniela

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
You get what you pay for
You get what you paid for unfortunately. Pool was not in service and was disappointed. Hotel is definitely outdated and needs renovations. Mattresses were gross and have not been replace in a long time. If I could provide advice don’t stay here and invest in comfort somewhere else.
Stayed 2 nights in Jul 2023

10/10 Excellent

MARSHA, HONDO

Stayed 1 night in Jul 2023
Response from GM on 21 Dec 2023
Thank you for your feedback. We appreciate your business and look forward to seeing you again.

6/10 Okay

Jonathan

Liked: Room comfort
Adequate, but I’ll look elsewhere next time.
The room was okay. It was a good size and clean, but clearly dated, with repair issues needed (peeling paint, broken handle on dresser, missing toilet roll holder). The advertised breakfast was minimal, with no protein options. Housekeeping service was sporadic, with no service to my room the last two days of my stay.
Stayed 6 nights in Jul 2023

6/10 Okay

Leonel

Stayed 3 nights in Jun 2023

6/10 Okay

Norma

Travelled with family
Disliked: Staff & service
Outdated hotel
Hotel rooms are large but, need an upgrade very old looking. Location is good. Did not like that the pool was closed, that was main reason we chose the hotel. The free breakfast is a joke, but, oh well can’t ask fir more.
Stayed 2 nights in Jun 2023

4/10 Poor

CARMEN

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I didn't like the empty pool..
Stayed 1 night in Jun 2023

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 2 nights in Jun 2023

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Rodolfo

Travelled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Rose

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid if possible
Our room smelled like cat pee. Everything was run down and broken. I wld of left but it was graduation weekend and no other hotels were available.
Stayed 1 night in May 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately the pool was empty, unless.you just wanted a paddle, but that wasn't a problem for us. Friendly staff and the room is great.
Stayed 1 night in May 2023

8/10 Good

David, Salem

Stayed 1 night in May 2023

10/10 Excellent

Gracie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice , the room was clean and neat . Great affordable rate and and conveniently located .
Stayed 1 night in Apr 2023

10/10 Excellent

Bruce K

Stayed 1 night in Apr 2023

8/10 Good

Laura

Stayed 1 night in Apr 2023

8/10 Good

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Marcelo

Travelled with family
Liked: Cleanliness, staff & service, room comfort
I booked this hotel to also enjoy the pool with my kids but nothing says the pool is temporary closed. Shower head did not work properly. Breakfast was not the best. You had to serve yourself out of a gallon jug which everyone used
Stayed 1 night in Mar 2023

8/10 Good

Arnoldo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Quiet at a very reasonable price.
Spacy and clean rooms, could use a bigger TV but overall satisfied.
Stayed 3 nights in Mar 2023

8/10 Good

Ana

Liked: Cleanliness, staff & service, room comfort
Great stay for what it was
Stayed 2 nights in Feb 2023
Response from GM on 28 Feb 2023
Thank yo so much for sharing your experience. We appreciate you staying with us and look forward to seeing your again.

6/10 Okay

Julianne

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Nov 2022

8/10 Good

Juan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
...
Stayed 1 night in Jan 2024

8/10 Good

VICTOR EDUARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Luis López

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 21 Dec 2023
We appreciate your business and look forward to serving you again. Thank you.

2/10 Terrible

Jorge

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Tenia cucarachas en el cuarto y olia muy feo la habitación
Stayed 1 night in Nov 2023
Response from GM on 21 Dec 2023
Gracias por tus comentarios. Pedimos disculpas por las molestias. Nuestras habitaciones son inspeccionadas diariamente. Utilizamos servicios profesionales de control de plagas para erradicar estos problemas, ya que muchas otras propiedades hacen lo mismo. Dado que estos insectos salen de los desagües de la bañera y del fregadero es muy difícil tratarlos si no los vemos.Gracias

8/10 Good

Fernando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on 21 Dec 2023
Thank you for your feedback. We appreciate your business and look forward to seeing you again.

6/10 Okay

Wout

Travelled with family
Liked: Staff & service
Ok, maar wat afgeleefd. Heeft dringend een opfrisbeurt nodig
Response from GM on 21 Dec 2023
We appreciate your feedback.Thank you.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accueil très sympathique
Stayed 1 night in Jun 2023

8/10 Good

JESUS ANTONIO

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Buen lugar pero creo que lo estan descuidando mucho
Stayed 1 night in Apr 2023

10/10 Excellent

Octavio, Pocatello

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy tranquilo y limpio.
Stayed 1 night in Apr 2023