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Reviews of Motel 6 Decatur, TX

2 out of 5
Motel 6 Decatur, TX
1900 South Trinity St, Decatur, TX

Reviews

6.6
Rating 10 - Excellent. 100 out of 412 reviews" "
Rating 8 - Good. 120 out of 412 reviews" "
Rating 6 - Okay. 65 out of 412 reviews" "
Rating 4 - Poor. 53 out of 412 reviews" "
Rating 2 - Terrible. 74 out of 412 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Wes

Stayed 1 night in Feb 2024

2/10 Terrible

a

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never stay here. I left within an hour of arriving. My non smoking room smelled like smoke. I found a pack of cigarettes in the room, the phone didn't work and they had the a/c heater disconnected. I had to always push a button at the front desk for someone to help me. The pictures I reviewed did not match the room I walked into. The sheets were dirty. There were burn marks on the shelf from cigarettes sitting there. I quickly left and went to another hotel. I strongly recommend staying away from here.
Stayed 1 night in Feb 2024
Response from Nancy Y. on 14 Feb 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most welcoming host, I've ever experienced! I was greeted like my business was appreciated. It clean, safe and quiet! I had to stay another night! Great job you guys! My family and I appreciate the service you provide! I'd recommend this business to everyone! N.Dedecker
Stayed 1 night in Aug 2023
Response from Nancy Y. on 7 Sept 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Louie

Liked: Staff & service, property conditions & facilities, room comfort
It was nice quiet n comfortable like always
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 21 Jun 2023
Hi Louie, We are glad you had a great experience and appreciate your feedback! Maz K. #Team6

10/10 Excellent

cassie

Stayed 1 night in Jun 2023

2/10 Terrible

Russell

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches and stains on bed
Stayed 1 night in May 2023

2/10 Terrible

Lloyd

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
What a nightmare!
It was horrible! Elevator was out so had to climb 3 flights of stairs, then the door was stuck so had to walk back downand up again. Finally got in and the AC wasn't on and it was soooo hot. This is TEXAS ya know, theAC should have been on so we wouldn't have to walk into a hot room. It took 2 hrs to cool off but was never really cool. Then trot back down 3 flights of stairs again with our dogs and bags. Never again!
Stayed 1 night in May 2023
Response from Nancy Y. on 23 May 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Terrible

Tyrus

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel interior was poorly maintained and the entire second floor reeked of pet urine.
Stayed 1 night in Apr 2023
Response from Brand Experience Team on 10 May 2023
Hi Tyrus,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Good

Jacquetta

Stayed 1 night in Apr 2023

4/10 Poor

Noralisa

Business traveller
Disliked: Staff & service
Bad service but comfortable room once cleaned.
They told me if I pay I can check in at 6:30 am. That was a lie. I get there he told me I would not be able to check in until 2pm. I get there and the room was filthy. I asked for another room and that room was worst and the door was left open. I told him I would come back at 3pm. I had room 101 it was freshly cleaned. The service was horrible. He was so mean to me. But when the room got cleaned the stay was better.
Stayed 1 night in Apr 2023
Response from Brand Experience Team on 25 Apr 2023
Hi Noralisa,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Johnette

Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a very nice property for a Motel 6... must have been another hotel before Motel 6 took over the property (has an indoor pool). Room 101 actually has a full size fridge and two burner stovetop. To enter, go North on 81 and turn right at the James Wood Chevrolet dealership.
Stayed 2 nights in Mar 2023
Response from Brand Experience Team on 21 Apr 2023
Hi Traveler, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

10/10 Excellent

Keila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

8/10 Good

Tyrus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far exceeds the typical Motel 6
As far as Motel 6 goes, this location is too notch. Interior doors makes for a quieter sleep, the interior hallways are clean and well maintained. The in room fridge was older, but the microwave was good. No coffee maker, but we brought our own. Mattress was comfy-ish, but a bit too firm in a cheap way.
Stayed 1 night in Mar 2023

8/10 Good

Barney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Stayed 1 night in Mar 2023
Response from Nancy Y. on 17 Mar 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Amilda

Liked: Cleanliness, staff & service
It’s just what you should expect of a motel 6. Simple no amenities. A clean place to sleep. Towels, microwave etc were a tad less than average but clean and what you should expect. Rooms faced inside which is important to me. Staff great.
Stayed 1 night in Feb 2023

2/10 Terrible

kurt

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

2/10 Terrible

Matthew

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like anything the lady at the desk was very rude
Stayed 1 night in Jan 2023
Response from Brand Experience Team on 25 Jan 2023
Hi Matthew,On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Lilith #Team6

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from Brand Experience Team on 25 Jan 2023
Hi Traveler,Thank you for the perfect rating!Lilith#Team6

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from Brand Experience Team on 25 Jan 2023
Hi Traveler,Thank you for positively rating your stay!Lilith#Team6

8/10 Good

Tresa

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2022
Response from Brand Experience Team on 25 Jan 2023
Hi Tresa,Thank you for sharing your review!Lilith#Team6

6/10 Okay

russell

Travelled with pets
Liked: Cleanliness, amenities
It will do in a pinch. They do accept dogs without a fee.
Stayed 1 night in Dec 2022
Response from Brand Experience Team on 25 Jan 2023
Hi Russell,Thank you for sharing your review. We are glad you enjoyed your stay! As a pet-friendly brand, our pet policy specifically states service animals and all well-behaved pets always stay free and are welcomed every visit.We hope to see you soon, Safe Travels!Lilith#Team6

2/10 Terrible

Christopher

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy, smelly, stray cats are fed in the parking lot, pool and hot tub are both dirty and cold. Spend a couple more dollars and stay somewhere legit.
Stayed 1 night in Oct 2022
Response from Brand Experience Team on 25 Jan 2023
Hi Christopher,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Lilith #Team6

6/10 Okay

Charles

Liked: Cleanliness, staff & service
Good for the price. Clean. Pet friendly with good area for dogs to do their business. Would have been nice if there were poop bags in the poop bag station.
Stayed 1 night in Oct 2022
Response from Brand Experience Team on 13 Oct 2022
Hi Charles,Thank you for sharing your review. We are glad you enjoyed your stay! As a pet-friendly brand, our pet policy specifically states service animals and all well-behaved pets always stay free and are welcomed every visit.We hope to see you soon, Safe Travels!Lilith#Team6

8/10 Good

mike

Liked: Cleanliness
Stayed 1 night in Sep 2022
Response from Brand Experience Team on 25 Jan 2023
Hi Mike,Thank you for positively rating your stay!#Team6

2/10 Terrible

Rlynea

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t book this place..
It was horrible service was not good tried to put us in someone else’s room then I asked for extra towels n pillows they told me no.. and they were very rude.. we won’t be back
Stayed 2 nights in Sep 2022
Response from Brand Experience Team on 13 Oct 2022
Hi Rlynea,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Esmeralda

Stayed 1 night in Sep 2022
Response from Brand Experience Team on 13 Oct 2022
Hi Esmeralda,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recharged myself and my EV! Super friendly staff
Lizet (front desk lady) was super friendly and accommodating. I drove my EV (which was almost out of power - and nowhere to charge). I came to the motel to rest up and thinking I'd figure something out later, but as luck would have it, I found a 30A twist-lock (NEMA L6-30) receptacle outside the parking area; which Lizet was happy to let me use. I woke up to a fully charged car! On top of that, room was spacious and clean. I even used the pool and hot tub which was refreshing. Overall a very good experience and Lizet was a life-saver to let me charge my EV. Super happy with my stay!
EV plugged in - fully charged by morning!
NEMA L6-30 receptacle outside next to parking lot - and I have an adapter for that to charge my EV!
Plugged in and charging (Level 2 speed) - fully charged by morning!
Stayed 1 night in Sep 2022
Response from Brand Experience Team on 13 Oct 2022
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Lilith #Team6

8/10 Good

Angela, Little Rock

Liked: Cleanliness, staff & service, amenities
The elevator was out. The room was very noisy from upstairs guests. There was drawers to put clothes. There was a roach in the room.
Stayed 2 nights in Sep 2022
Response from Brand Experience Team on 13 Oct 2022
Hi Angela,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

10/10 Excellent

steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb value
This was a GREAT value. Very clean. Only thing wrong was the elevator was broken
Stayed 1 night in Aug 2022
Response from Brand Experience Team on 13 Oct 2022
Hi Steven, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests. We hope to see you soon.Safe TravelsLilith#Team6

2/10 Terrible

Lauren

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very disgusting as soon as you walk in the door there’s just piles of dirt behind the door and underneath the bed, bed sheets are not clean. Mattresses are almost black…even the worker told me “yeah the third floor is always nasty”
Stayed 1 night in Jul 2022
Response from Brand Experience Team on 18 Aug 2022
Hi Lauren, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Maz K. #Team6

2/10 Terrible

Timothy, Arlington

Travelled with partner
Disliked: Staff & service
We arrived a little after 8 PM. Desk clerk told me my comfirmed, booked room was not cleaned and would not be available until the following day. The desk clerk said that there was only one other room available but I would have to pay extra for it. I have had minor issues with Motel 6 each of my last 4 bookings with them. This was their last chance. I refused the higher priced room which they refused to give me at my original rate and went next door to best western. People there were very nice and had a room available for us. It was a higher price, but worth it to me because the service was so much better. I will avoid Motel 6 from now on. I will still have the battle of getting Motel 6 to refund my prepaid charges. Lesson learned.
Stayed 1 night in Jul 2022
Response from Brand Experience Team on 18 Aug 2022
Hi Timothy, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

6/10 Okay

Kevin

Stayed 1 night in Jul 2022
Response from Brand Experience Team on 18 Aug 2022
Hi Kevin, Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

8/10 Good

Michael

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Brand Experience Team on 2 Jun 2022
Hi Michael, Thank you for positively rating your stay!! Maz K. #Team6

10/10 Excellent

JoAnn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly Handicap-Friendly
I am handicapped, and was so thankful for the low bed, roll-in shower, and hand-held shower head.
Stayed 1 night in May 2022
Response from Brand Experience Team on 13 Jul 2022
Hi JoAnn, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Lilith #Team6

6/10 Okay

Tiffany

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
🥸 BLESS YOUR HEART! ❤️
I have used Motel 6 for years. I'm a reward member and the whole deal. NOT ONCE BUT TWICE NOW, i have attempted to book a room here in Decatur for when i get into town at around 3 to 5 am just until check out at 11am some 8 to 6 hours of hospitality. Both times i have been told i will have to pay for another day because she cannot change the reservation on her end and its all because thier own guidelines end the options at around 2am. She reiises to allow the reservation to be applied to only those hours. WOW...I went to Best Western and they welcomed me and quickly. Got my keys ready and set ME in motion to a shower and review of work for my fastidious check out and drive home. Thank goodness there are some who realize my business pays the bills and threatening two days charges simply because they are unwilling to be a tiny bit more understanding rather than mildly unreasonable.
Stayed 1 night in Apr 2022
Response from Brand Experience Team on 13 Jul 2022
Hi Tiffany, Thank you for sharing your review. We would like to apologize for the inconvenience or misunderstanding that may have occurred during your recent stay with regard to your reservations issues. We would like to discuss your experience and ask that you use the Contact Us feature on our website to connect with us. Lilith #Team6

6/10 Okay

stefan

Stayed 1 night in May 2022

2/10 Terrible

David

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022
Response from Brand Experience Team on 2 Jun 2022
Hi David, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

4/10 Poor

Jerry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from Brand Experience Team on 2 Jun 2022
Hi Jerry, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

8/10 Good

David

Travelled with family
Liked: Staff & service, property conditions & facilities
NO breakfast -
Stayed 1 night in Apr 2022
Response from Brand Experience Team on 2 Jun 2022
Hi David, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K. #Team6

8/10 Good

Angela, Little Rock

Liked: Cleanliness, staff & service, amenities
The bathroom door was busted and there was a hole in the wall under the bathroom sink.
Stayed 1 night in Apr 2022
Response from Brand Experience Team on 2 Jun 2022
Hi Angela, We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly. Maz K. #Team6

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Nancy Y. on 4 Apr 2022
Thank you for the wonderful rating!! Nancy Y. #Team6

8/10 Good

carolyn

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2022
Response from Nancy Y. on 4 Apr 2022
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y. #Team6

2/10 Terrible

Leslie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
All around the window had mold also along the ceiling and walls had mold. Dogs barking all night. Got woke up at 5am from the floor above us taking a shower and it leaking into our room. This was a totally nightmare for me and my daughter
Stayed 1 night in Mar 2022
Response from Brand Experience Team on 24 Mar 2022
Hi Leslie, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

6/10 Okay

Laura

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Conveniently located but the motel itself had a bad stench in the lobby and was very noisy. You can hear everyday door close from down the hall.
Stayed 1 night in Mar 2022
Response from Brand Experience Team on 24 Mar 2022
Hi Laura, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Lilith #Team6

8/10 Good

Hope

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Nancy Y. on 4 Apr 2022
Thank you for positively rating your stay!! Nancy Y. #Team6

10/10 Excellent

Betty

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Nancy Y. on 4 Apr 2022
Thank you for the perfect rating!! Nancy Y. #Team6

4/10 Poor

Leslie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I found over five dead bugs in our room. The toilet was lose and felt like it wasn’t bolted down right. No hot water to take a shower and the pool was really dirty
Stayed 1 night in Jan 2022
Response from Brand Experience Team on 24 Mar 2022
Hi Leslie, We are disappointed to learn that we fell short of your expectations. We take reports of poor room conditions very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6

6/10 Okay

Chloe

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Location
Stayed 1 night in Dec 2021

2/10 Terrible

Deisy

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't like that they have cockroaches in the room it was disgusting...
Stayed 3 nights in Nov 2021
Response from Brand Experience Team on 27 Dec 2021
Hi Deisy, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6