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Reviews of La Quinta Inn & Suites by Wyndham Decatur

2.5 out of 5
La Quinta Inn & Suites by Wyndham Decatur
1405 S. Hwy 287, Decatur, TX

Reviews

7.0

Good

Rating 10 - Excellent. 168 out of 529 reviews" "
Rating 8 - Good. 131 out of 529 reviews" "
Rating 6 - Okay. 87 out of 529 reviews" "
Rating 4 - Poor. 78 out of 529 reviews" "
Rating 2 - Terrible. 65 out of 529 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Leland

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
There was no additional furniture in the room. No chair, no sofa, just a bed and desk and giant empty open floor space.
Stayed 1 night in May 2024
Response from Kishan P. on 22 May 2024
Dear Leland,Thank you for your feedback. I apologize for the lack of additional furniture in your room. Your comments are noted, and we will take them into consideration as we strive to improve our guests' experience.Best regards,

4/10 Poor

LU RAE, Boerne

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed here previously, about one year ago. 3rd floor ice machine wasn't working then nor does it did okwork during this stay! One person was working the front desk AN
Stayed 1 night in Apr 2024
Response from Kishan P. on 22 May 2024
Dear Lu Rae,Thank you for your feedback. I apologize for the inconvenience regarding the ice machine on the 3rd floor and the limited staffing at the front desk. Your comments are noted, and we will take steps to address these issues to improve our guests' experience.Best regards,

8/10 Good

maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was renovated and looked nice. Pleasant smell on our floor and room/bedding were clean. Great location, police station nearby. Breakfast was decent - sad eggs, yummy sausage, waffles, bagels, cereal, juice, some fruit. We had keycard issues as other guests did too but good trade off for hotel that is safe, clean and has nice lobby area.
Stayed 1 night in Mar 2024

8/10 Good

martha

Liked: Cleanliness, property conditions & facilities
Clean and quiet
Stayed 1 night in Mar 2024

6/10 Okay

April

Liked: Cleanliness
Stayed 1 night in Feb 2024

2/10 Terrible

Jeremiah

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Brooke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and affordable property.
Stayed 1 night in Feb 2024

4/10 Poor

Ed

Travelled with pets
Liked: Cleanliness, property conditions & facilities
I’m handicapped and asked for a handicap room. I was given a room one the 3rd floor. Around 8:00 pm the fire alarm went off and all electricity went down. In total darkness with only my phone for light I finally made it to the bottom floor which was covered in 1/4 inch of water. I slipped and fell, my big toe is black and looks broken, my right shoulder won’t extend. Thank goodness the firemen went back for my belongings to go look for a place that was open and had a room
Stayed 1 night in Jan 2024

2/10 Terrible

ALEXANDRIA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water, read reviews on google while we were there and this was NOT a new issue. Complained multiple times and were told they would send someone...they never did. First day we were there, items were stolen from our room and our bags were OBVIOUSLY gone through. When I reported this, they did not care... The solution was to just not clean our room. We tried to find another hotel but were there on a holiday weekend and we were stuck. The lobby was clean but the rooms were disgusting. Even after they "cleaned" our room. WORST HOTEL EXPERIENCE EVER. We travel a lot and have NEVER encountered anything quite like this.
Stayed 3 nights in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
La Quinta only in name
I’ve stayed in La Quinta for years and they offer a good standard and one you can rely on. At this location, it’s clear fhat the owner has decided not to invest in the hotel; the rooms are old and tired, the hot water barely warm, the breakfast something you would find in an econolodge. Very Africa for a La Quinta and depressing actually.
Stayed 1 night in Dec 2023

10/10 Excellent

Alma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

4/10 Poor

Jimmilee

Disliked: Cleanliness, staff & service, property conditions & facilities
Fine but meh
Bed was comfortable but the building was pretty run down and has an odd smell to it walking in.
Stayed 1 night in Dec 2023

6/10 Okay

russell, BATON ROUGE

Disliked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed at this property numerous times over the years. When it opened about 15 years ago, it was a very nice facility. It has since transformed into a Motel 6 class facility. The bathtub has brown stains. The walls have scratches. The furnishings are very Spartan. Now I see why they only charge $64 a night.
Stayed 1 night in Dec 2023

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and checkout. Beds were super comfy!!! Very clean and a great price!!
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Stayed 2 nights in Dec 2023

6/10 Okay

Patricia

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is ALWAYS friendly, and ready to assist with anything you need! Piks is the sweetest and always in a great mood!
Stayed 2 nights in Nov 2023

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms
Stayed 2 nights in Dec 2023

4/10 Poor

MISTY

Disliked: Property conditions & facilities
The amount of noise in our room from the air conditioner, refrigerator, and the water running from the adjacent room. You could hear them coughing. Luke warm showers too. The exercise equipment was falling apart as well.
Stayed 2 nights in Dec 2023

10/10 Excellent

April

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place we've been in a while great customer service will be back

6/10 Okay

Ashley

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Bathroom was dirty, water never got hot when showering.
Stayed 1 night in Dec 2023

8/10 Good

Brandi

Liked: Property conditions & facilities
Easy to get to. Great parking
Stayed 1 night in Dec 2023

10/10 Excellent

Gay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and nice but sparcly furnished , bed was comfortable . Would stay again
Stayed 1 night in Nov 2023

4/10 Poor

Kristi

Disliked: Cleanliness, property conditions & facilities
Weird smell coming from the AC
Stayed 1 night in Nov 2023

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The BEST!!
All staff are always pleasant and accomodating. Ive stayed at other hotels in the area, and this one is the BEST!
Stayed 4 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Brindin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice just needs more decorations to eliminate some of the echoes
Stayed 1 night in Nov 2023

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Tricia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean & quiet! Staff was great, accomodating and making sure I was happy!
Stayed 2 nights in Oct 2023

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very clean & quiet!
Stayed 2 nights in Oct 2023

4/10 Poor

Jessie

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
The lobby was very beautiful, but in our room on one of the beds it seemed like one of the bedsheets hadn’t been changed, there was a mascara stain on one of the pillow shams, and hair and dirt on the fitted sheet. The floor wasn’t swept and the window what a lot of hand prints. Breakfast was ok. The lobby staff was very friendly though.
Stayed 1 night in Oct 2023

4/10 Poor

Maureen

Disliked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Stayed 1 night in Oct 2023

6/10 Okay

Ayden

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Oct 2023

6/10 Okay

frank

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Tana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Loraine

Stayed 1 night in Sep 2023

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service
lighting in room is awful and great difficulty with remotes and tv.
Stayed 1 night in Sep 2023

2/10 Terrible

Daniel

Stayed 1 night in Sep 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
It is what I have come to expect from La Quinta. Very nice.
Stayed 1 night in Sep 2023

8/10 Good

Barbara

Travelled with pets, Travelled with partner
Liked: Staff & service
Check in was easy and the property was quiet. Looked like they are trying to improve the property but the paint was dropped everywhere and sloppy. We had some construction grit on our bathroom floor and in the tub. Fine for one night but they need to be more attentive to cleanliness for us.
Stayed 1 night in Aug 2023

8/10 Good

John

Stayed 1 night in Jul 2023

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023

10/10 Excellent

annette

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fast and friendly. Even have a working printer in the lobby to print out boarding pass.
Stayed 1 night in Jul 2023

6/10 Okay

Christopher

Travelled with family, Travelled with family and small children
Liked: Cleanliness
The breakfast was very basic and not very good the workers were not rrally making sure that everything was stocked and was running out of plastic ware condiments and some of the items to eat and drink. Plus there was not a diverse selection of items to.eat or drink.
Stayed 1 night in Jul 2023

6/10 Okay

Marvin

Disliked: Staff & service
There was cigarette smoke in the room and staff smoked by the front door.
Stayed 1 night in Jul 2023

10/10 Excellent

Richard

Stayed 1 night in Jul 2023

10/10 Excellent

Chad

Stayed 1 night in Jul 2023

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023