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Reviews of DoubleTree by Hilton Deadwood at Cadillac Jack's

4 out of 5
DoubleTree by Hilton Deadwood at Cadillac Jack's
360 Main St, Deadwood, SD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 692 out of 1001 reviews" "
Rating 8 - Good. 211 out of 1001 reviews" "
Rating 6 - Okay. 60 out of 1001 reviews" "
Rating 4 - Poor. 24 out of 1001 reviews" "
Rating 2 - Terrible. 14 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time I walked into the hotel till the moment that I left all I saw Courtesy and true welcoming. I received 3 text messages asking if I needed any assistance. even the managers would stop and ask if they could do anything to make our stay better. Not to disturb but to make things smoother for me. AMAZING people work there
Stayed 2 nights in May 2024

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice rooms friends staff.
Stayed 1 night in May 2024

6/10 Okay

Clinton

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Our toilet was leaking on Saturday when we got there. Told the front desk. Said they would get maintenance to look at it. Came back Saturday evening and it was leaking worse. Called down to the front desk and said they had no maintenance on site for the night. Told the manager Sunday when we checked and no apology or nothing. Kinda ridiculous for a $230 a night room.
Stayed 1 night in May 2024

10/10 Excellent

Haylee

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay
Stayed 2 nights in May 2024

10/10 Excellent

Paul, STRASBURG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time.
Stayed 3 nights in May 2024

10/10 Excellent

Audrey

Stayed 1 night in May 2024

10/10 Excellent

Trenton, Mason

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 5 nights in May 2024

6/10 Okay

Gene

Travelled with partner
Liked: Property conditions & facilities
Parking was terrible
Stayed 5 nights in May 2024

6/10 Okay

Brett

Travelled with family
Liked: Cleanliness
Hidden cost that was not requested till checkout. I paid the cost of two night stay thru Expedia. Upon checkout I was informed that the hotel was charging my account an additional $31 for parking! I assumed parking at motel was included in charge per night. Not the case here at the Hilton / Cadillac jack casino in deadwood SD. Thanks for letting me know I was being charged $15 plus tax to park at hotel!
Stayed 2 nights in May 2024

10/10 Excellent

Susan, Stevensville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really nice bed. Very clean room. Maids even came second day. Nice bathroom and shower.
Stayed 2 nights in May 2024

4/10 Poor

Rick

Liked: Cleanliness
Disliked: Staff & service
Not enough help that knows what’s going on..
Stayed 1 night in May 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely friendly staff
Stayed 3 nights in Apr 2024

10/10 Excellent

Philip

Travelled with family
Liked: Property conditions & facilities
Everything was great but the sink did drain a little slow. It would be nice if they offered a free breakfast.
Stayed 4 nights in May 2024

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice rooms! Nikki was a wonderful help for us! Thank you!!!!!
Stayed 1 night in May 2024

10/10 Excellent

Darry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room decor
Stayed 1 night in May 2024

10/10 Excellent

Anne

Travelled with partner
Liked: Amenities
I liked everything except for having to pay 15.00 for parking
Stayed 1 night in May 2024

10/10 Excellent

Kellie Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and friendly staff. Definitely recommend to others
Stayed 1 night in Apr 2024
Response from DT Front Desk on 7 May 2024
Thank you for your review! We hope to see you again soon

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Apr 2024
Response from DT Front Desk on 7 May 2024
Thank you for your review! We hope to see you again soon

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying here and it was even better than I remembered! Very clean, friendly staff and our room was AMAZING!! We love that there is a mini fridge/microwave/coffee pot. Our shower was awesome, clean and it had shampoo, conditioner and body wash. Their walnut chocolate chip cookies are the BEST treat! Would HIGHLY recommend 10/10
Stayed 3 nights in Apr 2024
Response from DT Front Desk on 3 May 2024
Thank you for your review! We hope to see you again soon!

8/10 Good

Quinn

Stayed 2 nights in Mar 2024
Response from DT Front Desk on 3 May 2024
Thank you for your review!

10/10 Excellent

Lacey

Stayed 1 night in Apr 2024

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient! Quiet!
Stayed 1 night in Apr 2024
Response from DT Front Desk on 29 Apr 2024
Thank you for your review. We hope to see you again!

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Beautiful room. Comfy bed. We would stay here again
Response from DT Front Desk on 29 Apr 2024
We hope to see you again soon!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy. Got a couple of water's and cookies. Pleasant surprise.
Stayed 1 night in Apr 2024
Response from DT Front Desk on 29 Apr 2024
Thank you for your review. We hope to see you again soon!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DT Front Desk on 21 Apr 2024
Thank you for your review. We hope to see you again!

10/10 Excellent

Terri

Stayed 3 nights in Apr 2024
Response from DT Front Desk on 7 May 2024
Thank you for your review! We hope to see you again soon

10/10 Excellent

Tim

Stayed 1 night in Apr 2024
Response from DT Front Desk on 3 May 2024
Thank you for your review. We hope to see you again soon!

10/10 Excellent

PEGGY, Bigfork

Travelled with partner
Liked: Amenities
Parking was tight
Stayed 3 nights in Apr 2024
Response from DT Front Desk on 12 Apr 2024
Thank you for your review. We hope to see you again in the future!

10/10 Excellent

Jesada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DT Front Desk on 13 Apr 2024
Thank you for your review! We hope to see you again soon!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to downtown. Friendly staff and cleanliness.
Stayed 3 nights in Apr 2024
Response from DT Front Desk on 12 Apr 2024
Thank you for your review! We hope to see you again soon!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from DT Front Desk on 12 Apr 2024
Thank you for your review. We hope to see you again!

10/10 Excellent

Bob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concrete in the parking lot being torn up with jack hammers.
Stayed 4 nights in Mar 2024
Response from DT Front Desk on 6 Apr 2024
Thank you for your review.

10/10 Excellent

Bobbie Jo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time all around!
Stayed 3 nights in Mar 2024
Response from DT Front Desk on 6 Apr 2024
Thank you for your review. We hope to see you again!

8/10 Good

Blair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from DT Front Desk on 6 Apr 2024
Thank you for your review. We hope to see you again!

10/10 Excellent

Tanner

Stayed 3 nights in Mar 2024
Response from DT Front Desk on 17 Apr 2024
Thank you for your review. We hope to see you again in the future!

8/10 Good

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel. Everything you need and downtown is walkable distance. Friendly service.
Stayed 3 nights in Mar 2024
Response from DT Front Desk on 6 Apr 2024
Thank you for your review. We hope to see you again!

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from DT Front Desk on 6 Apr 2024
Thank you for your review. We hope to see you again!

8/10 Good

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First time stay. Really enjoyed this location
Stayed 2 nights in Mar 2024
Response from DT Front Desk on 6 Apr 2024
Thank you for your review. We hope to see you again!

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and very helpful
Stayed 3 nights in Mar 2024
Response from DT Front Desk on 8 Mar 2024
We are so happy to hear our staff met your expectations! We hope to see you again!

8/10 Good

ronald

Liked: Cleanliness, staff & service, property conditions & facilities
i dd not like the parking fee
Stayed 1 night in Feb 2024
Response from DT Front Desk on 8 Mar 2024
We apologize for the inconvenience. We hope you enjoyed your stay.

10/10 Excellent

wilnaldo

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything its ok except the frontdesk service guy attitude problem 🙄
Stayed 1 night in Feb 2024
Response from DT Front Desk on 3 Mar 2024
Thank you for your feedback. We do hope to see you again.

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities
Great area
Response from DT Front Desk on 26 Feb 2024
We are glad to hear of your wonderful time here with us at Cadillac Jacks Doubletree and look forward to your future visits. Have a great day.

8/10 Good

Kristopher

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We got into our room early, and the food was excellent. Could have won a little bit more, but it was a great trip.
Stayed 2 nights in Feb 2024
Response from DT Front Desk on 21 Feb 2024
Thank you for your review. We hope to see you again! Hopefully it will be your lucky trip next time :)

6/10 Okay

Aaron

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from DT Front Desk on 21 Feb 2024
Thank you for your review!

10/10 Excellent

Chase

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An incredible service and Show of hospitality. A must-stay if you’re in the Deadwood area. You will not regret it!
Stayed 2 nights in Feb 2024
Response from DT Front Desk on 19 Feb 2024
Thank you for your kind words! We are so happy you enjoyed your stay with us.

6/10 Okay

Susan

Stayed 2 nights in Feb 2024
Response from DT Front Desk on 6 Apr 2024
Thank you for your review. We hope to see you again!

10/10 Excellent

nathan, Bismarck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent while checking in, super friendly and helpful!
Stayed 1 night in Feb 2024
Response from DT Frontdesk Staff on 18 Feb 2024
We are glad you enjoyed your stay with us here at the Doubletree. We will pass along your kind words to our management team. We hope to see you again sometime soon. Have a great day.

6/10 Okay

Taylor

Liked: Staff & service, property conditions & facilities
Decent place but beware of hidden fees
Everything was pretty decent except the internet didnt work for the duration of our stay. The first night they said they had a tech coming to fix it. The next they they said they didnt know anything about. They also charged $47.64 for parking without advertising it or letting us know at check in which was pretty shady. Keep that in mind when comparing rates. There are also many free options had we known.
Stayed 2 nights in Feb 2024
Response from DT Front Desk on 13 Feb 2024
We apologize the parking fee was not disclosed at check in. We do make sure that it is advertised on every 3rd party website, it is usually located under amenities. We will speak with staff to make sure guests are all being informed at check in as well. We hope to see you in the future, thank you for your review!

10/10 Excellent

Mary Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An awesome place to stay. The hotel was beautiful, and the staff were all so friendly
Stayed 3 nights in Jan 2024
Response from DT Front Desk on 13 Feb 2024
Thank you for your kind words. Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from DT Front Desk on 8 Feb 2024
Thank you for the 10 out of 10 rating. We hope to see you again soon