Ratings based on 152 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveller

Great Hotel

Posted 30-Jun-2014
Pros: Everything
Location: Go to the Samara Mall (10 min walking), eat at Buffalo Wings and Rings, get some souvenirs or dead sea salts and mud for home.
Upon check in I revived an upgraded room with a secluded pool that was shared by only 3 other rooms. It was nice but not useful to me as there are more than 5 different pools to go swimming in, not to mention the dead sea itself. The infinity pool was amazing, clean, had good music playing in the background. The hotel staff walked around with free fruit skewers and one guy would come by every hour and clean your sunglasses for you. The breakfast buffet was filled with a wide selection of everything you could imagine including sparkling wine. The staff were very sweet and helpful with all our requests. The Spa was one of the best experiences my wife and I had. There was couple of heated pools, one with water from the dead sea, and the massages were given by 2 professionals ladies who did a great job. Overall atmosphere of the spa was to die for. I am definitely going back to this place!
5 out of 5
for Everyone
by Keith from Montreal, Canada

A special place...with special customer service

Posted 23-Jun-2014
Recently stayed 5 nights with my wife and 2 daughters on our vacation ...throughout our entire stay the customer service level truly was outstanding ! My daughters and us were treated like royalty, with a birthday celebration for my daughter from Christine in the Obelisk restaurant, to Ali's (physical education) special attention when my youngest daughter cut her lip in the pool, every small detail made this much more than a nice hotel. Even my eldest daughter, when asked by Ali what her favourite thing about the hotel was, ( of which she loved many) she said, " the customer service". Truly a very special place and a special staff. Congratulations!
5 out of 5
for Everyone
by Dennis from Dubai, UAE

Excellent spot for rest and relaxation

Posted 17-Jun-2014
Pros: Proximity to the Dead Sea, nice facilities, beautiful buildings.
Location: Floating in the Dead Sea is a definite must. Petra, Jesus Baptism site, Jerash are also must see's when in Jordan.
My wife and I stayed for a weekend get away. We had been to Jordan before, and wanted to just enjoy the Dead Sea and lounging at the beach this trip. We got exactly what we wanted! We will definitely be back for another visit soon.
4 out of 5
for Everyone
by A verified traveller from Boston

Best hotel on the Jordanian side of the Dead Sea

Posted 02-Jun-2014
Pros: Access to the Dead Sea. Hotel staff service.
I spent 3 nights in a villa with terrace in the Ishtar building at the Kempinski prior to my departure from Jordan. You definitely want to stay in the Ishtar building vs. the main building if you can. The main building is just a big square box like any other hotel. The villas in Ishtar are more private, have views, large terraces and access to private pools, etc. Hotel staff is very good. My room was cleaned very well multiple times throughout my stay Access to the Dead Sea is excellent. The hotel pools are also very good. There were a few issues with the hotel running out of items, such as cranberry juice for one of their "essential" drinks, Coronas, and ice cream at the Thai restaurant. I have stayed at the Marriott and Movenpick. Both are nice but Kempinski is the best. It is also more expensive. Finally, I hired the hotel BMW car service for a very early ride to the airport. It wasn't a BMW but it was a very nice premium livery sedan which was an excellent way to get to the airport. Well worth it.
5 out of 5
for Everyone
by dfc from UK

An excellent stay

Posted 27-May-2014
Pros: Facilities and eating choices.
Cons: Staff could smile a little more..
Location: Well located close to main attractions.
My wife and I found the hotel to be excellent. The staff were attentive and helpful, the location is excellent and the facilities second to none.
4 out of 5
for Everyone
by Ashraf

Nice hotel

Posted 13-May-2014
Pros: Space
Cons: Buses to Amman
Location: Almost nothing except SAMARAH Mall
two nights is more than enough, no night life, no buses to Amman for Mall visits
4 out of 5
by ECuadros from KL, Malaysia

Excellent hotel

Posted 10-May-2014
Great place, grate staff, but extremely expensive SPA. The whole idea of Dead Sea is to visit the Dead Sea and visit a SPA. This Hotel SPA is operated by Anantara, I personally did the Hamman bath, the price we paid was ridiculous for what it is, this is the mean reason why I do to give a 5 and probably personally I won't be back to this Hotel.
5 out of 5
for Everyone
by Abu-Hamza from Jeddah, Saudi Arabia

a gorgeous place to relax & enjoy beauty of nature

Posted 06-May-2014
Pros: everything was fantastic, especially the quiet and soothing environment of all different places.
Cons: may be the staff at front disk and drivers of golf cars are not those who you would like to say good bye when you leave.
Location: there are many breath taking natural wonders on the way between Maadaba and the Dead sea that you can barely resist to stop and take some photos.
I stayed only for one night and I still regret that I didn't book three more nights. everything was designed to please your eyes and make your I-Phone's memory full with photos, the architecture, the landscape, the beach. I spent less time in my executive suite which was spacious and well furnished, and more time in the soothing environment around the pool, along the beach, in numerous cafes, and even while walking from place to place within the hotel vicinity.
2 out of 5
by Steph from UK

Certainly not relaxing

Posted 05-May-2014
Pros: The position
Cons: as detailed above.
Went to this hotel for 3 days rest & relaxation after a hectic trip around Jordan. The hotel was massive, austere and impersonal. The foyer resembled an airport lounge and the main hotel building permanently smelt of Thai food as there was a Thai restaurant near the entrance. Music blasted out from every inch of the hotel and grounds, sometimes 3 different sources competing with each other. It went on late into the night. Staff were poorly trained, vague and unhelpful; slow at serving and clearing plates. The site was so large with so many different steps and levels that it took half an hour to walk from the main building to the sea. You were stuck at the hotel in it's compound and the prices of food and drink were astronomical. Beware the ++ service and taxes charged. A small beer worked out at about £12.00. The breakfast was largely recycled and a poor range of fresh fruit.
4 out of 5
for Families
by A verified traveller

9 nights in Ishtar

Posted 23-Apr-2014
Pros: Pools and rooms were lovely and immaculately clean,
Cons: The staff were very friendly and helpful but service was very slow and often disorganised. I think they were short staffed. Beach v disappointing.
Location: Most attractions, towns and places to visit miles away - literally 3 - 4 hours drive away. Not a great deal to do.
A lovely holiday, great hotel. Immaculate, well appointed, lovely suite. Very friendly and accommodating staff.