Kempinski Hotel Ishtar Dead Sea

Very warm welcoming by the staff, very friendly check in with super speed procedures, the concierge was above the expectations.

The hotel was amazing. Our trip started with the car the hotel sent. We arrived at the hotel it was as if they were waiting on us to arrive. They addressed me by name, greeted us with moist towel to freshen up from the trip, and juice. They were the most courteous staff I've ever encountered. The they took us to our room it was beautiful, the only problem was it was stuffy but found the thermostat, I was releived. Unfortunately the air conditioning did not work properly so by morning time we were uncomfortable. Since we had a patio we just opened the glass door to cool off. The next night it was worse so we complained to the conciere and a repairman was sent. When we returned from a trip we came to realize the air hadn't been fixed, we complained again. The repairman came to repair it & told us it will be working in 30 min, he never returned to check. We were so tired from our daily excursion that we fell asleep and sweat all evening. In the morning we told the manager and he said while were were out on another trip they would fix it or move us. When we returned to the room that evening it was actually 1 degree cooler. My husband and I complained the next morning when the temperature went back up through the night. By this time I was getting really tired not sleeping well and going on trips during the day. So the next day I complained again to the concier and was still fussing in the car when the driver heard me and made a call to the hotel. When we got to the hotel we moved.

We regret staying at this hotel in Dead Sea. Very spacious chain hotel that's lost with a personal service and other amenities. This is considered a 5 star hotel, yet they do not have a in-room wi-fi service, only in-room wired available. Who has a hardwired jack in their laptop or Smart gadgets these days? The internet is complimentary in-rooms, but what good would that do if your only option is to use a hardwired gadget that you can't use? It's just as good as having no internet service at all. They have a few routers in the hotel, but it's first come first served so after calling the front desk twice we never had an opportunity to have one in our joint rooms. They do have a very fast complimentary wi-fi in public area by the front desk. I had to get up in the middle of the night, 1am, to go to the public area in order for me to check-in our next day flight out of Jordan. Their phone system doesn't work either-it kept going around a circle each time. Our rooms were in the main building and it is ways to restaurants or to the beach. The Obelisk restaurant with buffet meals was terrible. It was like a high school cafeteria chaotic with disgusting left over Christmas meals all thrown in together AND it was much more expensive than delicious Amman Four Seasons hotel left over Christmas meals creations. We stayed in Moevenpick in Petra and love it, but wanted to try this hotel in Dead Sea and we regret it very much. I would not recommend this hotel to anyone.

A very enjoyable experience. The hotel has everything with friendly and happy staff. A good place to relax.

A very enjoyable experience. The hotel has everything with friendly and happy staff. A good place to relax.

My husband and I decided to end our 7-day trip through Jordan at the Dead Sea. The Kempinski was the most perfect way to relax and unwind after all of the walking (and climbing) we did during the trip. The facilities were amazing and views are breathtaking. We made use of the pools, beach (Dead Sea access) and Anantara spa. Additionally, the staff are very helpful and kind. I cannot fault anything. Without a doubt, I'll go back.

This is a large resort 5* hotel in need of some renovation in some of the communal areas. Probably the best place to enjoy the Dead Sea from including the bathing, free access to copious amount of mud to apply to oneself always drawing a smile from onlookers, and several large feature pools. The first junior suite we were offered had twin beds where we requested a king size and it's view was of the building opposite. The room we were transferred to did have the king size bed but more importantly had a view overlooking the sea which for the price and description was more in line with expectation. The room was very nice. The food was below average when compared with 5* Hotels internationally but for the most part edible. We were disappointed to find that the hotel chose to close the main infinity pool and surrounding area for a corporate function from 3pm removing one of the main features located in the centre of the hotel suggesting one of the other pools could be used instead. One felt like claiming a rebate for loss of access to a major part of the communal areas which would have been one of the attractions for selection the hotel.

this was a gorgeous resort with an overwhelming choice of swimming pools and views to choose from. The Italian restaurant was a gem of a find, with a gorgeous setting overlooking the see. book a table by the water if the weather is nice. There was a nice heated outdoor pool for kids, but otherwise the entertainment options for kids were a bit limited - the "kid's club" was indoors, and seemed mostly comprised of videos, candy and wii games. But if the kids are content to play in the sand, splash in the pool and explore the mud pots, it offers more than enough entertainment. Not recommended to let young kids play in the dead sea water, unless they know how to keep the water out of their eyes and not splash.

We stayed for a couple of days and enjoyed every bit of it. The only complaint we had was that the the bathroom had no lock!! Having a kid ...this was a difficult to manage. Being next to the dead sea had its privileges - private access, away from the crowd, shower on the shores etc etc. The numerous pools that were all under a minute from each other was a huge thrill. Whilst the rooms were decent sized, clean and had sea view, they badly needed some maintenance. The shower door was loose and was not fixed, the balcony door had not lock. Food was prohibitively expensive... even by the five star standard. Menu and variety was pretty good with sufficient options for the vegetarians like us. Overall a very good experience and we would definitely look-forward to staying there again.