Ratings based on 159 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Best of the Dead Sea

Posted 10-Oct-2014
This hotel is wonderful. Best design architecture lively pools and landscaping. The food leaves a lot to be desired and can improve significantly and there is a big problem with flies during the fall season
5 out of 5
Recommended
for Everyone
by A verified traveller from beirut

Posted 07-Oct-2014
Great location great hotel excellent view little expensive good stuff wonderful weather
2 out of 5
by A verified traveller

Great Resort, but with critical issues

Posted 07-Oct-2014
Pros: Resort area is very large, diverse and provides a good deal of privacy and comfort.
Cons: Remove the DJ. Keep it quiet, unless you are having a pool party, keep the place quiet and classy. Invest in your beddings and beds/ matresses.
Location: Very nice if you stay in the hotel. Not much can be done outside the hotel if you do not have a rented car and know your way around.
Nice hotel and resort, but dissappointing due to Noise and decayed beds/ matresses. Noise comes all day especially in the resort area, from a sub standard Disk Jokey spreading noise in an otherwise tranquil and quiet place. Not sure why the hotel thinks this noise is needed. The other issue is the poor state of the beds and bedding. For the cost ofmthis hotel, I expected to at least get some peaceful sleep or naps... I did not, to the extent that on checkout day, my children and I were dressed and packed by 9 a.m. And did check out shortly after breakfast. Value for money is defenatily disproportionate, as the cost of this stay is more than double neighbouring hotels.
5 out of 5
Recommended
for Couples
by A verified traveller from London

Nice and relaxing hotel, ideal for Honeymoon

Posted 09-Sep-2014
Pros: Right next to the beach
Location: Nice relaxing resort, not much else around to do. Taxi do want to rip you off a lot
Ideal for Honeymoon, very relaxing experience. Very friendly staff. Water and towels provided right by the beach.
5 out of 5
Recommended
for Couples
by Celia, London from London, UK

Luxury with lovely staff

Posted 01-Jul-2014 on Hotels.com
We had a superior room which was spacious with a private balcony over-looking the Dead Sea. The bathroom is what I would like to have at home - large, seperate shower, toilet and bidet, large bath and lovely Dead Sea bathroom products. The bed was large, hard enough to support and very comfortable. The balcony had a table and chairs, so we could eat outside when we ordered in-room meals (which was my preference, being vegetarian and picky). The buffet breakfast had lots to offer. It was really busy at breakfast, but this was really the only time that I was aware of just how many guests were staying in the hotel. The staff were very helpful, friendly and attentive. It made me happy to be wished a good morning by every member of staff as I went around the hotel. If you are looking for a luxury break away from your daily life, then this is the place to be.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel

Posted 30-Jun-2014
Pros: Everything
Location: Go to the Samara Mall (10 min walking), eat at Buffalo Wings and Rings, get some souvenirs or dead sea salts and mud for home.
Upon check in I revived an upgraded room with a secluded pool that was shared by only 3 other rooms. It was nice but not useful to me as there are more than 5 different pools to go swimming in, not to mention the dead sea itself. The infinity pool was amazing, clean, had good music playing in the background. The hotel staff walked around with free fruit skewers and one guy would come by every hour and clean your sunglasses for you. The breakfast buffet was filled with a wide selection of everything you could imagine including sparkling wine. The staff were very sweet and helpful with all our requests. The Spa was one of the best experiences my wife and I had. There was couple of heated pools, one with water from the dead sea, and the massages were given by 2 professionals ladies who did a great job. Overall atmosphere of the spa was to die for. I am definitely going back to this place!
5 out of 5
Recommended
for Everyone
by Keith from Montreal, Canada

A special place...with special customer service

Posted 23-Jun-2014
Recently stayed 5 nights with my wife and 2 daughters on our vacation ...throughout our entire stay the customer service level truly was outstanding ! My daughters and us were treated like royalty, with a birthday celebration for my daughter from Christine in the Obelisk restaurant, to Ali's (physical education) special attention when my youngest daughter cut her lip in the pool, every small detail made this much more than a nice hotel. Even my eldest daughter, when asked by Ali what her favourite thing about the hotel was, ( of which she loved many) she said, " the customer service". Truly a very special place and a special staff. Congratulations!
5 out of 5
Recommended
for Everyone
by Dennis from Dubai, UAE

Excellent spot for rest and relaxation

Posted 17-Jun-2014
Pros: Proximity to the Dead Sea, nice facilities, beautiful buildings.
Location: Floating in the Dead Sea is a definite must. Petra, Jesus Baptism site, Jerash are also must see's when in Jordan.
My wife and I stayed for a weekend get away. We had been to Jordan before, and wanted to just enjoy the Dead Sea and lounging at the beach this trip. We got exactly what we wanted! We will definitely be back for another visit soon.
4 out of 5
Recommended
for Everyone
by A verified traveller from Boston

Best hotel on the Jordanian side of the Dead Sea

Posted 02-Jun-2014
Pros: Access to the Dead Sea. Hotel staff service.
I spent 3 nights in a villa with terrace in the Ishtar building at the Kempinski prior to my departure from Jordan. You definitely want to stay in the Ishtar building vs. the main building if you can. The main building is just a big square box like any other hotel. The villas in Ishtar are more private, have views, large terraces and access to private pools, etc. Hotel staff is very good. My room was cleaned very well multiple times throughout my stay Access to the Dead Sea is excellent. The hotel pools are also very good. There were a few issues with the hotel running out of items, such as cranberry juice for one of their "essential" drinks, Coronas, and ice cream at the Thai restaurant. I have stayed at the Marriott and Movenpick. Both are nice but Kempinski is the best. It is also more expensive. Finally, I hired the hotel BMW car service for a very early ride to the airport. It wasn't a BMW but it was a very nice premium livery sedan which was an excellent way to get to the airport. Well worth it.
5 out of 5
Recommended
for Business Travellers
by Adam from London

Quality

Posted 30-May-2014 on Hotels.com
We liked if so much we stayed an extra night