Winery

Reviews of Days Hotel & Conference Center by Wyndham Danville

2 out of 5

Reviews

6.4
Rating 10 - Excellent. 82 out of 475 reviews" "
Rating 8 - Good. 142 out of 475 reviews" "
Rating 6 - Okay. 109 out of 475 reviews" "
Rating 4 - Poor. 70 out of 475 reviews" "
Rating 2 - Terrible. 72 out of 475 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Kimberly

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The shower curtain was full of mold. The floor in the bathroom was very dirty in the corners. The bathtub was very slippery with no grip or mat inside.
Stayed 1 night in May 2024
Response from Hotel Manager on 13 May 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. Rest assured, we are taking immediate action to address the issues you've raised to ensure a more comfortable and pleasant experience for our guests in the future. We appreciate your valuable input and hope to welcome you back for an improved stay.Sincerely, Hotel Manager

10/10 Excellent

Jayant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We reached very late in the evening from driving, when we called ahead to confirm we were assured not to worry and things were good order and they gave us a nearby room. Being late for breakfast and being closed, they did not hesitate to bring us the breakfast. In general very convenient location ( ~2 miles from I-74), good service, ample parking. Would recommend wholeheartedly.
Stayed 1 night in May 2024
Response from Hotel Manager on 13 May 2024
Dear Guest,Thank you for sharing your experience with us! We're delighted to hear that our team ensured your late arrival went smoothly and that you enjoyed the convenience of our location and the service provided. We're glad we could accommodate you with breakfast despite the timing. We appreciate your recommendation and look forward to welcoming you back in the future!Sincerely, Hotel Manager

10/10 Excellent

Beverly

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel room was clean, but it is in need of updating. Electrical outlets didn’t work, the hairdryer didn’t work and the room is definitely in need of a paint job. Also, the shower head was not attached in the shower.
Stayed 1 night in May 2024
Response from Hotel Manager on 13 May 2024
Dear Guest,We appreciate your feedback and apologize for the inconveniences you experienced during your stay. Rest assured, we are actively addressing these issues to enhance the comfort and satisfaction of our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

4/10 Poor

Angela

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are outdated and the pool is still not functioning
Stayed 1 night in Apr 2024
Response from Hotel Manager on 13 May 2024
Dear Guest,We appreciate your feedback and apologize for any inconvenience caused by the outdated rooms and non-functioning pool. Rest assured, we are actively working on improvements to enhance your experience. We hope to welcome you back in the future for a more enjoyable stay.Sincerely, Hotel Manager

4/10 Poor

Jaime

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The bed was very comfy, but the whole room had a "bed bug" vibe. In a state of disrepair and felt very bare bones. Elevator was sketchy to use.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 3 May 2024
Dear Guest,We're glad to hear that you found our bed comfortable, but we're truly sorry to learn about your less-than-ideal experience with the room ambiance and elevator. Rest assured, we take such feedback seriously and will address these issues promptly to enhance our guests' comfort and safety. We hope you'll give us another chance to exceed your expectations on your next visit. Thank you for bringing this to our attention.Sincerely, Hotel Manager

4/10 Poor

Jon

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 10 Apr 2024
Dear Jon,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

10/10 Excellent

Thomas

Business traveller
Disliked: Cleanliness, property conditions & facilities
The property is under renovation and feels not wrll maintained or clean, lack of signs made the process of finding your way around difficult
Stayed 7 nights in Mar 2024
Response from Hotel Manager on 10 Apr 2024
Dear Thomas,We apologize for the inconvenience caused by our ongoing renovations and any difficulties you experienced navigating the property. Your feedback is valuable to us, and we appreciate your patience during this transition period. We are working diligently to improve the property and ensure a more pleasant experience for our guests in the future. We hope to have the opportunity to welcome you back for an improved experience once our renovations are complete.Sincerely, Hotel Manager

2/10 Terrible

Tyshaye

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really bad
Stayed 1 night in Mar 2024
Response from Hotel Manager on 10 Apr 2024
Dear Tyshaye,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again.Sincerely, Hotel Manager

2/10 Terrible

Ronald

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has gone through quite a few changes, but not necessarily for the better. I booked a business room thinking it would be decent, but I was wrong. I booked through Expedia and paid online, but when I got to the hotel they requested an additional $100, which they stated was supposed to be on the website but wasn’t. The toilet barely flushed and the place is run down. The only reason I stayed was the other hotels were booked for a College Basketball tournament. Needless to say, I won’t be staying there again.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Guest,We apologize for the inconvenience and disappointment you experienced during your stay. It's regrettable to hear that the condition of the room did not meet your expectations and that you encountered issues with the additional charge. We appreciate your feedback and will address these concerns with our team to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 Terrible

Michael

Stayed 1 night in Mar 2024
Response from Hotel Manager on 10 Apr 2024
Dear Michael,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

6/10 Okay

martesse

Travelled with family
Disliked: Staff & service, property conditions & facilities
Like the fact that everything is in walking distance
Stayed 1 night in Feb 2024
Response from Hotel Manager on 16 Mar 2024
Dear Guest,We're glad to hear that you appreciated our convenient location! Thank you for taking the time to share your feedback, and we hope to welcome you back again soon.Sincerely, Hotel Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Days Inn is under management. Nevertheless, the hotel still isn’t very clean. I’m not sure they have housekeeping- room and carpet is dirty!! Just stay somewhere else’s
Stayed 1 night in Feb 2024
Response from Hotel Manager on 16 Mar 2024
Dear Guest,We're sorry to hear about your experience at our Days Inn. Cleanliness is a top priority for us, and we apologize for falling short of your expectations. We have taken note of your feedback and will address it with our housekeeping team to ensure that such issues are not repeated in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager

2/10 Terrible

James

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor service and none of the properties amenities were available
Stayed 1 night in Jan 2024
Response from Hotel Manager on 16 Mar 2024
Dear Guest,We apologize for the inconvenience you experienced during your stay. Providing excellent service and access to amenities is our priority, and we regret falling short of your expectations. We will address your concerns with our team to ensure improvements are made. Your feedback is valuable to us, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 Terrible

Penny

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Started shower and yellow water came out and NEVER got hot
Stayed 1 night in Dec 2023

4/10 Poor

Dale

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Cleanliness is an attitude that generally reflects management... Work on the management at this location and cleanliness will not be an issue.
Stayed 1 night in Nov 2023

6/10 Okay

Bob

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Kelsey, Danville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room may seem cheap but the deposit is ridiculous. Clean quiet
Stayed 2 nights in Nov 2023

2/10 Terrible

Devan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE
Front desk attendant was rude, when I questioned the extra deposit they were asking for "incidentals" she was very rude "we started this a while back". I informed her that hotel.com did not state there was an extra deposit she rolled her eyes at me. The hotel is under "construction" look just i was walking into a horror house. When i was getting ready this morning i seen a cockroach. After I booked local friends told me to make sure i check my stuff for bed bugs.
Stayed 1 night in Oct 2023

6/10 Okay

Kristine

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Owen, Harrison

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I was told the place was under new management and they were working to improve it by adding a breakfast bar. From what I could see, I hope the new management has deep pockets because there's a lot to be done to bring this place up to a decent standard. Hallway carpets were dirty and worn, elevators were horrible, TV in room was tiny, and the general feel of the place was verging on seedy.
Stayed 1 night in Oct 2023

4/10 Poor

Lori

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
No breakfast when it was advertised, under construction, beat up elevator, shower didn’t work, tub has rust stains, expensive for conditions Traffic noise.
Stayed 1 night in Oct 2023

8/10 Good

Etta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Timothy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad , no pool, no laundry, no breakfast , gnats and drain flies in the hallways and in the room. Not what was expected in the least.
Stayed 1 night in Sep 2023

6/10 Okay

mary

Liked: Cleanliness, staff & service
My room was great but the building and business is under renovation, so the pool and breakfast area are not accessible. For just a quick overnight stop, it was fine. The room did have a microwave and small fridge. It was inexpensive relative to other places close by.
Stayed 1 night in Aug 2023

2/10 Terrible

Frank

Disliked: Staff & service
Gimme, gimme, gimme.
The pool was closed. No free breakfast. Clerk want a security deposit incase i stole the towels. Instead of just taking my cc unfo. They tried to take the money out of my card. It didn't work on there end, so they adked for a second credit card. That card didn't work on there end as well. So the sbe tells me to use the ATM and get $50. That machune went down. Refrigerator door was left open.
Stayed 1 night in Aug 2023

8/10 Good

Clifton

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Friendly, staff, accommodating, nice clean room. Unfortunately under renovation no pool, no laundry no breakfast. Good for a good shower and nights sleep.
Stayed 1 night in Aug 2023

6/10 Okay

Kierron

Business traveller
It’s ok not the best but you get what you pay for it’s ok nothing fantastic but not the worst
Stayed 1 night in Jul 2023

10/10 Excellent

Muna

Stayed 3 nights in Jul 2023

2/10 Terrible

Wendy

Travelled with family
Everything
Stayed 1 night in Jul 2023

6/10 Okay

Jeffrey

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Days Hotel Danville Ill .
The beds were uncomfortable , no conitenintal breakfast . They were building the spot for that . The pool was closed , the fitness room , wasn't good . Over all it was ok , but could've been a lot better .
Stayed 3 nights in Jul 2023
Response from Hotel Manager on 25 Jul 2023
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconveniences you experienced during your stay.We understand the importance of comfortable beds, and we regret that we fell short in this aspect. Your comments will be taken into consideration as we strive to improve our accommodations.We apologize for the lack of a continental breakfast during your stay. We are working on adding this amenity for our guests' convenience, and we appreciate your understanding.We're sorry to hear that the pool and fitness room were not available during your visit. We understand the frustration, and we will work on making these facilities accessible for our guests.Your comments are valuable to us, and we will use them to make the necessary improvements to provide a better experience for our guests in the future.Thank you for staying with us, and we hope to have the chance to welcome you back for a more enjoyable stay.Sincerely,Hotel Manager

8/10 Good

Gary

Business traveller
Liked: Staff & service
Apparently there are new owners who are doing some upgrading and repair work. So at the moment there are some issues in the common areas, but one hopes these will be fixed up in the near future. The room itself was fine.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 24 Jul 2023
Dear guest,Thank you for your feedback. We appreciate your understanding regarding the upgrading and repair work being done by the new owners. We apologize for any inconvenience caused in the common areas during your stay. We're glad to hear that your room was fine, and we hope the ongoing improvements will enhance your overall experience in the future. Your satisfaction is important to us, and we look forward to welcoming you back for a better stay. Thank you for choosing our hotel.Sincerely,Hotel Manager

2/10 Terrible

Melissa

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This property is beyond disgusting. No restaurant or bar no slots no breakfast the pool was green and black probably hasnt been used in years.
Stayed 2 nights in Jul 2023
Response from Hotel Manager on 11 Jul 2023
Dear Guest,I'm sorry to hear about your extremely disappointing experience at the property. It sounds like the lack of amenities, such as a restaurant, bar, and breakfast, as well as the condition of the pool, greatly impacted your stay.Your feedback is valuable, as it helps highlight areas where improvements are needed. If you have any more questions or need further assistance, please let me know.Sincerely,Hotel Manager

2/10 Terrible

Patrick

Disliked: Cleanliness, property conditions & facilities
Nasty
Stayed 1 night in Jun 2023
Response from Hotel Manager on 28 Jun 2023
Dear Guest,I apologize that your stay did not go as smoothly as it should have. We take all customer feedback seriously and your comments will be used to determine how we can better serve our customers in the future. Thanks for bringing this to our attention.Sincerely,Hotel Manager

6/10 Okay

Marian

Travelled with family
Liked: Room comfort
There was a pool but it was empty and not open. There was no breakfast or security lock on the door. Run down.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 21 Jun 2023
Dear Guest,We apologize for your stay not meeting expectations. We strive to ensure a pleasant stay for all our guests and we regret that your stay fell short. We take all reviews very seriously and appreciate your feedback. We understand your disappointment at the pool being closed, as well as the lack of breakfast and a security lock on the door. We thank you for bringing these issues to our attention and will be sure to address them.Sincerely,Hotel Manager

10/10 Excellent

Nedra

Stayed 1 night in Jun 2023
Response from Hotel Manager on 11 Jul 2023
Dear Guest, Thanks for the stay and great feedback by giving us a 5-Star rating.It is really encouraging.We feel proud when we get such ratings and motivate us to serve better.Look forward to welcoming you again.Sincerely, Hotel Manager

4/10 Poor

Patrick

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Filthy property
Stayed 1 night in Jun 2023
Response from Hotel Manager on 20 Jun 2023
Dear Guest,We apologize for your experience while staying with us and are thankful for feedback that allows us to improve. We take all reviews seriously and will address the points you have raised in order to provide a better stay experience for all our guests. We welcome any further feedback you may have. Sincerely,Hotel Manager

6/10 Okay

anthony

Travelled with family and small children
Disliked: Property conditions & facilities
This hotel is very dated and needs renovated very badly. Room was fairly clean but the rest of the hotel is dirty and falling apart.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 9 Jun 2023
Dear Guest,Thank you for taking the time to share your experience with us. We apologize that your stay was not up to your expectations. We take all feedback seriously and are currently in the process of renovating the hotel. We are sorry that you did not find the hotel to be up to your standards and we hope that you will give us another chance in the future. We are committed to providing our guests with the best possible experience and we will continue to work hard to make sure that all of our guests have a pleasant stay.Sincerely,Hotel Manager

2/10 Terrible

Linda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was filthy, including bed linen, walls and windows. Security latch removed and deadbolt disabled. Mystery substance (looks like some slimy adhesive) on top of TV stand. Holes in walls (not all from picture hooks).
Stayed 1 night in May 2023
Response from Hotel Manager on 9 Jun 2023
Dear Guest,Thank you for taking the time to provide us with your feedback. We are sorry to hear that your stay was not up to your expectations. We take the cleanliness of our rooms very seriously and we apologize that your room did not meet our standards. We will be sure to investigate the issue and take the necessary steps to ensure that this does not happen again. We also apologize for the security latch being removed and the deadbolt being disabled. We will be sure to look into this issue and take the necessary steps to ensure that this does not happen again. We apologize for the mystery substance on the top of the TV stand and the holes in the walls. We will be sure to investigate this issue and take the necessary steps to ensure that this does not happen again. We hope that you will give us another chance to provide you with a better experience in the future.Sincerely,Hotel Manager

4/10 Poor

Verified traveller

Not the greatest place.
Stayed 1 night in May 2023
Response from Hotel Manager on 31 May 2023
Dear Guest,Thank you for visiting our property. We're sorry to hear that your experience at our hotel was terrible. We take all guest concerns seriously and would appreciate more specific feedback on what went wrong during your stay. This will help us address any issues and make improvements to our services. We value your feedback and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

6/10 Okay

Kurtis

Travelled with family
Disliked: Cleanliness, property conditions & facilities
They did not have breakfast, need to fill in the holes in the walls where pictures were previously hung, a smell of sewer in the hallway when we returned in the evening.
Stayed 1 night in May 2023
Response from Hotel Manager on 17 May 2023
Dear Guest,Thank you for taking the time to provide feedback about your stay at our hotel. We apologize for the inconvenience regarding the lack of breakfast and the holes in the walls. We are sorry to hear about the smell of sewer in the hallway and we will look into this further. If there is anything else we can do to make your stay more enjoyable, please do not hesitate to let us know. Thank you again for your review.Sincerely,Hotel Manager

10/10 Excellent

Sara

Travelled with family
Was good place and really nice looking
Stayed 3 nights in May 2023
Response from Hotel Manager on 17 May 2023
Dear Guest,Thank you so much for your kind words! We are delighted that you had a good experience at our hotel. We strive to make sure that all of our guests have a pleasant stay, and it is wonderful to hear that we succeeded in doing so. We appreciate your feedback and look forward to seeing you again soon!Sincerely,Hotel Manager

2/10 Terrible

Monique

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst room not worth the money
The room was smelly. It had an old stinky odor, The air was blowing a smelly odor.
Stayed 1 night in May 2023
Response from Hotel Manager on 17 May 2023
Dear Guest,We apologize that your stay was not as pleasant as expected. We take pride in our cleanliness standards and we are sorry that the room had an unpleasant smell. We are always looking for ways to improve and your feedback helps us to do that. We would appreciate it if you could contact our guest services team so we can investigate further and ensure this does not happen again. Thank you for bringing this to our attention.Sincerely,Hotel Manager

10/10 Excellent

ANAGHA

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at this hotel on May 11-May 13 with my mom to attend my graduation at the University of IL. Little did I know that Ubers/Lyft hardly operate here, but the Hotel Manager (Golu /Gaurav) helped me with last minute travel arrangement ensuring my security and also recommendations for good food in the area. Thanks Golu. Hotel is being renovated but my safe was peaceful and neat with no complaints. I wish them All the Best.
Response from Hotel Manager on 17 May 2023
Dear Guest,Thank you for your kind words and for taking the time to leave us a review. We are delighted to hear that you had a pleasant stay with us and that our team was able to assist you in your travel arrangements. We are proud to be part of such an important milestone in your life and hope that you will visit us again soon.Sincerely,Hotel Manager

2/10 Terrible

Prabhat

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Property was purchased recently and is not t ready for guests or occupancy…. Miserable experience
Stayed 1 night in May 2023
Response from Hotel Manager on 17 May 2023
Dear Guest,We apologize for your experience and understand your frustration. We recently purchased the property and are in the process of renovating it to provide our guests with the best experience possible. We apologize for any inconvenience this may have caused and hope that you will consider staying with us when the renovations are complete. Thank you for your understanding.Sincerely,Hotel Manager

2/10 Terrible

Essam

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Hotel Manager on 16 May 2023
Dear Guest, We have noted your 1-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Sincerely,Hotel Manager

8/10 Good

William

Stayed 1 night in May 2023
Response from Hotel Manager on 8 May 2023
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

2/10 Terrible

Stefani

Stayed 2 nights in Mar 2023
Response from Hotel Manager on 31 May 2023
Dear Stefani,We apologize for your unsatisfactory experience during your stay. We would appreciate more specific feedback regarding the issues you encountered so that we can address them and improve our services. We value your feedback and would like to make it right. We hope to have the opportunity to regain your trust and provide you with a better experience in the future.Sincerely,Hotel Manager

6/10 Okay

Antonije

Stayed 1 night in Apr 2023
Response from Hotel Manager on 16 May 2023
Dear Guest,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely,Hotel Manager

2/10 Terrible

Kammie, Anamosa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel I have ever stayed in. The lot had random people hanging around when I arrived at 1am! The room was the nastiest and most unsanitary room I have ever been in. The walls had holes, the microwave was literally covered in grease! The bathroom looked like it hadn't been cleaned from the last quest. The front desk people did not speak English so there was no way to communicate how horrible the room was. DO NOT STAY HERE!!!
Stayed 1 night in Apr 2023
Response from Hotel Manager on 27 Apr 2023
Dear Guest,I am sorry to hear that your experience was so negative. We take pride in providing a clean and safe environment for our guests and it is clear we have failed in your case. We will investigate the issues you have outlined and take the necessary steps to ensure this does not happen again. We apologize for the inconvenience and we hope that you will give us another chance in the future.Sincerely,Hotel Manager

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Building was very run down. Very loud outside.
Stayed 1 night in Apr 2023
Response from Hotel Manager on 27 Apr 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We apologize for the condition of the building and the noise coming from outside. We are constantly striving to improve our guests' experiences and your feedback is invaluable to us. We will use your comments to make adjustments to ensure similar issues do not occur in the future. Thank you again for your time and we look forward to having you as our guest again soon.Sincerely,Hotel Manager