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Reviews of La Quinta Inn & Suites by Wyndham DFW Airport West - Bedford

3 out of 5
La Quinta Inn & Suites by Wyndham DFW Airport West - Bedford
1809 Highway 121, Bedford, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 523 out of 1002 reviews" "
Rating 8 - Good. 258 out of 1002 reviews" "
Rating 6 - Okay. 102 out of 1002 reviews" "
Rating 4 - Poor. 60 out of 1002 reviews" "
Rating 2 - Terrible. 59 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, restaurants near by and gas station very close where they have cold wine and beer at good prices. close to highway. Good breakfast (hot and cold). Love the heated pool but disappointed with the hot tub, it was same temperature as the pool. Room was very spacious, two TV screens. Shower pressure was light. Staff very nice. Great place will book again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Marshall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 2 nights in Apr 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

BJ

Travelled with family and small children, Business traveller
Liked: Staff & service, property conditions & facilities
Great stay and had clean rooms
Stayed 2 nights in Apr 2024
Response from April Cokendolpher on 16 Apr 2024
Thank you for the great review!

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in.
Stayed 1 night in Apr 2024
Response from April Cokendolpher on 16 Apr 2024
Thank you for the great rating!

10/10 Excellent

Nicole

Business traveller
Liked: Amenities
Amazing front desk lady! She needs a raise!
Stayed 1 night in Apr 2024
Response from April Cokendolpher on 10 Apr 2024
Thank you for the great review! I will let the staff know how amazing they are!

8/10 Good

Penny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very polite and my room was clean and comfortable
Stayed 3 nights in Apr 2024
Response from April Cokendolpher on 10 Apr 2024
Thank you for the great review!

10/10 Excellent

Maricela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once i got to the lobby the woman at the counter greeted me and had me checked in in a matter of minutes. Very nice person and sweet. She was amazing!!
Stayed 1 night in Apr 2024
Response from April Cokendolpher on 10 Apr 2024
Thank you for the great review!

8/10 Good

Eui Soon, Herndon

Stayed 2 nights in Feb 2024

8/10 Good

Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the bed was very comfortable. The only thing I thought that could be improved was the cleanliness of the bathroom, particularly the bathtub. It seemed like the tub was just rinsed and not thoroughly cleaned.
Stayed 1 night in Apr 2024
Response from April Cokendolpher on 10 Apr 2024
Thank you for the great review! I will speak to housekeeping today about the bathtubs!

10/10 Excellent

Ana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rates and even if you get a goid deal they do not skimp in the room or their services. Staff was very professional and test personable. Food was very good everything was as they pro.ised and or then some thank you La Quinta!!!!
Stayed 3 nights in Mar 2024
Response from April Cokendolpher on 10 Apr 2024
Thank you for the great review!

8/10 Good

Nicole

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great. Had one small inconvenience of the shower not being hot but that was fixed quickly and efficiently. Will be staying here again!
Stayed 3 nights in Mar 2024
Response from April Cokendolpher on 10 Apr 2024
Thank you for the great review!

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great
Stayed 1 night in Mar 2024
Response from April Cokendolpher on 10 Apr 2024
Thank you for the great review!

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was close to family and entertainment
Stayed 6 nights in Mar 2024
Response from April Cokendolpher on 25 Mar 2024
Thank you for the great review!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was pretty good and quiet
Stayed 1 night in Mar 2024
Response from April Cokendolpher on 21 Mar 2024
Thank you for the great review!

6/10 Okay

Jillian

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
My son accidentally left his AirPods went missing from the room
Stayed 4 nights in Mar 2024
Response from April Cokendolpher on 16 Mar 2024
Hello Jillian,Thank you for the review. I’m sorry your son’s AirPods were misplaced. We have searched all over for the AirPods with no luck in finding them. I had thought you said you weren’t sure but wanted to check to see if they were left in the room. Our housekeeping staff has been with us for a lot of years and everything left is turned in to lost and found. Hopefully you will be able to utilize find my iPhone to find them. Again, if they turn up anywhere we will definitely let you know.

10/10 Excellent

Gloria, Ottawa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy, staff friendly. When their printer for customers wasn't working and I needed to print my boarding flight ticket, Kim kindly allowed me to use the staff one AND gave me extra sharmpoos and conditioners for our room. Felt very welcome! OK breakfast, felt spacious, clean, large rooms, comfortable.
Stayed 1 night in Mar 2024
Response from April Cokendolpher on 16 Mar 2024
Thank you for the great review!!

2/10 Terrible

Candi

Stayed 2 nights in Mar 2024
Response from April Cokendolpher on 14 Mar 2024
Hi Candi, thanks for the rating. I’m sorry we couldn’t earn better. We would love to hear the feedback you have for us. You can message me on this app or call the hotel if you would like to discuss your stay with us. Have a great day!

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanness
Stayed 1 night in Mar 2024
Response from April Cokendolpher on 14 Mar 2024
Thank you for the great review!

4/10 Poor

Wesley, Waco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and in a good, central location. The biggest deciding factor for the rating was the comfort of the bed. If you like a super hard bed then this is the place for you. For me it was the most uncomfortable bed I have ever experienced. I would not stay here again based on the horrible mattress. I did not ask to switch due to length of stay so another option may have been available.
Stayed 2 nights in Mar 2024
Response from April Cokendolpher on 11 Mar 2024
Thank you so much for the honest review. While I’m glad that our hotel was clean and convenient for you, I’m so sorry that you did not like our beds. I will share this feedback with upper management so we can look into this asap. We definitely want you to get a good nights rest while at our hotel, I’m sorry that you couldn’t.

4/10 Poor

Jill

Travelled with family
The fan in our A/C unit was very squeaky and a light in our bathroom was burnt out. Overall not a great experience.
Stayed 2 nights in Mar 2024
Response from April Cokendolpher on 11 Mar 2024
Thank you, Jill, for the review. I’m so sorry that your stay was not pleasant. I want everyone to enjoy their stay with us. I will get with maintenance today about those issues. I hope you give us another chance in the future.

8/10 Good

STEVEN JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 3 nights in Feb 2024
Response from April Cokendolpher on 11 Mar 2024
Thank you for the review!

6/10 Okay

Geoffrey

Liked: Staff & service, property conditions & facilities
Hotel lobby and room were clean. You could definatly hear everything going on in the hotel. Thin walls and doors. Breakfast was great and had a alot of variety. Front desk had free appetizers at the steak house across the street and food was very good.
Stayed 1 night in Mar 2024
Response from April Cokendolpher on 9 Mar 2024
Hi Geoffrey, thank you so much for the review. I’m so sorry that you weren’t 100% happy with your stay and the noise. I will definitely share your feedback with all of our staff. We are so glad that you chose our hotel. And we do hope you come back to see us again.

10/10 Excellent

Cory

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel manager called immediately after I made the reservation and upgraded our reservation because there were no rooms with two double beds available. Jane was super nice and I appreciated her help! The hotel was very nice. We enjoyed the pool and hot tub. Breakfast was good, but the Sunday morning cook or whoever was keeping the coffee and food items stocked needed an attitude adjustment. She was rude and acted like she was exhausted. The housekeeper made our beds and refilled toiletries. The only issues we had was that the hotel and the hallways smelled like weed. I suspected it was employees but I’m not certain. It is not acceptable for the hotel to smell like pot. It was a turn off for sure. However given the reviews I have read on some comparable hotels in the area, I would stay here again!
Stayed 2 nights in Mar 2024
Response from April Cokendolpher on 5 Mar 2024
Hello Cory,Thank you so much for the review! I am so glad that we could get you taken care of. Our hotel is 100% non smoking and that includes marijuana as well, but sometimes we do have guests that break that rule and we have to go hunt down where the smell is coming from. I am so sorry that you had to encounter this, but I assure you it is not any staff members, just a guest not following the hotel policies, we do take it seriously. I am also so sorry about the attitude of the breakfast host, that is not how we want to present ourselves, I will see how we can get this situation corrected. Thank you for choosing our hotel, we value you and your family!

8/10 Good

Tammy

Daily maid service provided without having to sign up for the service a day prior like another local la Quinta hotel
Stayed 7 nights in Feb 2024
Response from April Cokendolpher on 5 Mar 2024
Thank you for choosing our hotel and thank you for the good review! We appreciate you!

8/10 Good

Steven, San Antonio

Liked: Cleanliness, staff & service
It’s was older but clean.
Stayed 2 nights in Feb 2024
Response from April Cokendolpher on 5 Mar 2024
Thank you for choosing our hotel and thank you for the good review! We appreciate you!

8/10 Good

Scotty

Liked: Cleanliness, staff & service, property conditions & facilities
We had good stay...no problems and no worries.
Stayed 3 nights in Feb 2024
Response from April Cokendolpher on 2 Mar 2024
Thank you for the great review!

10/10 Excellent

Eui Soon, Herndon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a pleasant experience.
Stayed 1 night in Feb 2024
Response from April Cokendolpher on 27 Feb 2024
Thank you for the great review!

10/10 Excellent

Hawkeyz

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the manager,@ night
Stayed 3 nights in Feb 2024
Response from April Cokendolpher on 21 Feb 2024
Thank you for the great review!

10/10 Excellent

Eldon

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Dec 2023
Response from April Cokendolpher on 21 Feb 2024
Thank you for the great review!

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from April Cokendolpher on 19 Feb 2024
Thank you for the great review!

10/10 Excellent

shannon

Stayed 1 night in Feb 2024
Response from April Cokendolpher on 21 Mar 2024
Thank you so for the great review!

10/10 Excellent

Nancy

Liked: Staff & service, amenities, property conditions & facilities
Clean. Staff attentive. Shuttle. Breakfast. This is going to be my go stay when overnighting in DFW.
Stayed 1 night in Feb 2024
Response from April Cokendolpher on 19 Feb 2024
Thank you for the great review!

10/10 Excellent

Katie, Shelton

Travelled with pets
Liked: Property conditions & facilities
All the staff were extremely polite, professional and very helpful. Will stay again next time in town.
Stayed 1 night in Feb 2024
Response from April Cokendolpher on 19 Feb 2024
Thank you for the great review!

10/10 Excellent

Hawkeyz

Liked: Cleanliness, staff & service
Beside my son getting chlorine burn on his hooha, it was great
Stayed 1 night in Feb 2024
Response from April Cokendolpher on 12 Feb 2024
Thank you for the review! I just wanted to say that our pool company cleans our pool and check the levels of the chemicals. I am not sure that the pool would have caused a rash or chlorine burn on just one spot on your son. Pease let us know how he is doing.

6/10 Okay

Heidi

Travelled with partner
Liked: Amenities
Super thin walls, they start cleaning loudly early!
Stayed 1 night in Feb 2024
Response from April Cokendolpher on 12 Feb 2024
Hello and thank you so much for the review, I am so sorry that you experience noise. Our cleaning staff starts at 9AM every morning, so that we can have rooms ready for people checking in at 3PM. I will speak with them about being more quiet.

10/10 Excellent

Kaye

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, very nice room and facilities.
Stayed 1 night in Jan 2024
Response from April Cokendolpher on 1 Feb 2024
Thank you for the great review!

8/10 Good

Shirley

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. I really appreciated having the airport shuttle picking us up at the airport. It would have been helpful to know ahead of time that you have to go to the lower level of the airport to get picked up especially when you are trying to maneuver heavy luggage.
Stayed 1 night in Jan 2024
Response from April Cokendolpher on 1 Feb 2024
Thank you for the review, I am so sorry for any frustration that you experienced at DFW. We try to make sure to explain to anyone that calls the rules for DFW Airport, I am so sorry for any confusion. All courtesy shuttles are only allowed on the lower levels.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from April Cokendolpher on 1 Feb 2024
Thank you for the great rating!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from April Cokendolpher on 1 Feb 2024
Thank you for the great rating!

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and the hotel was very clean and professional.
Stayed 1 night in Jan 2024
Response from April Cokendolpher on 22 Jan 2024
Thank you for the great review! We are very happy that you liked our hotel.

6/10 Okay

Ann

Liked: Staff & service
Disliked: Cleanliness
The bathroom was not clean. There was what appeared to be toothpaste on the faucet and front of cabinet. Table lights in the room were dirty. This hotel is pet friendly so wasn’t totally surprised to be woken at 5:45am by a barking dog and kids being loud in hallway. Not hotels fault but inconsiderate people. Warm place to sleep for the night and coffee in the morning.
Stayed 1 night in Jan 2024
Response from April Cokendolpher on 17 Jan 2024
Good morning, Ann. Thank you so much for choosing our hotel. I am so sorry that the bathroom wasn't as clean as it should have been. I will let the staff know about your comment so we can do a better job. I know that you have so many choices in the DFW area, we wanted you to be happy with your choice of our hotel, and I am truly sorry that we fell short.

10/10 Excellent

Tammy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Would totally stay again staff was amazing!!
Stayed 2 nights in Dec 2023
Response from April Cokendolpher on 16 Jan 2024
Thank you for the great review!

8/10 Good

Bobby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from April Cokendolpher on 16 Jan 2024
Thank you for the great rating!

10/10 Excellent

Valerie, Euless

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to sleep in peace!
Stayed 1 night in Dec 2023
Response from April Cokendolpher on 16 Jan 2024
Thank you for the great review!

10/10 Excellent

Chelsea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful and friendly. Good location. Recommend staying here.
Stayed 4 nights in Dec 2023
Response from April Cokendolpher on 16 Jan 2024
Thank you for the great review!

10/10 Excellent

Chelsea

Stayed 2 nights in Dec 2023
Response from April Cokendolpher on 16 Jan 2024
Thank you for the 5 out of 5 rating!

6/10 Okay

Michael

Response from April Cokendolpher on 22 Jan 2024
Thank you for the rating, I am sorry that we did not earn a higher one. Please let us know if there was anything you found we should address. We love to get feedback.

6/10 Okay

Julie

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Ehhh --- there is probably a better choice.
Nice location. Nothing extraordinary about the staff, but nothing negative. No personal interaction from front desk. Our room wasn't very clean (gum on ceiling and bottle cap on floor to name two examples.) But the kicker was a moldy and plaster cracked ceiling above the tub and no hot water. Breakfast was good, pets were welcomed, but probably wouldn't go back.
Stayed 3 nights in Dec 2023
Response from April Cokendolpher on 5 Jan 2024
Thank you for the review, Julie. I am very sorry that you were not happy with your stay. I will share this feedback with our team so we can improve our service. We want every guest to be 100% happy and feel like this is their home away from home.

10/10 Excellent

Gordon

Liked: Amenities
Clerk said my room was 98.00 but my checking account showed 140.00 ? How come
Stayed 1 night in Dec 2023
Response from April Cokendolpher on 5 Jan 2024
Hello Gordon, I did check your account, and the only charge that I saw was the 96.62. Please let me know if you still see any difference on your banking account.