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Reviews of Boutique San Agustín Monasterio de la Recoleta

4 out of 5
Boutique San Agustín Monasterio de la Recoleta
Jr Recoleta S/N, Urubamba, Cusco

Reviews

8.6

Excellent

Rating 10 - Excellent. 43 out of 99 reviews" "
Rating 8 - Good. 40 out of 99 reviews" "
Rating 6 - Okay. 12 out of 99 reviews" "
Rating 4 - Poor. 1 out of 99 reviews" "
Rating 2 - Terrible. 3 out of 99 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Malgorzata

Disliked: Amenities
Waited 45 minutes for the staff to open the door. Had to pay the taxi driver extra for the wait time.
Stayed 2 nights in Mar 2024

10/10 Excellent

Eric, Margate

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Everything good so far just watch out with wakr up call, i asked for it but it didn't happened. Im hlad i set the alarm on my cell.phone othwrwise i would lose my visit to machu picchu. Other than that, great facility, highly recommended
Stayed 2 nights in Aug 2023
Response from Hotel Monasterio de la Recoleta. on 29 Sept 2023
Apreciado huésped,Le agradecemos habernos dejado saber su experiencia en nuestro hotel San Agustin Monasterio de la Recoleta.Recalcar, que una de nuestras fortalezas a nivel de cadena es la ubicación de cada uno de nuestros establecimientos.Asimismo, la calidez y el pronto accionar de nuestros colaboradores viene mereciendo comentarios positivos, nuestro objetivo es y será siempre conseguir la satisfacción de todos nuestros huéspedes, y es por ésta que nos seguiremos esforzando en caminar hacia el camino de la excelencia. Esperamos haya disfrutado de su estancia con nosotros, esperamos recibirlo en una nueva oportunidad para servirle mejor.Cordialmente,Hotel San Agustin Monasterio de la Recoleta.

10/10 Excellent

Isabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect overnight stay before Macchu Picchu
The hotel is gorgeous. They were very welcoming and scheduled a taxi for our pick up. They also arranged for our pick up to the train to go to Macchu Picchu and prepared a box for us to take to have breakfast since our train left before breakfast opened for the day. The hotel is a little understaffed and but you could tell everyone in the hotel helped each other out and were very helpful. I would stay here again.
Stayed 1 night in May 2023
Response from Hotel San Agustin Monasterio de la Recoleta. on 4 Jul 2023
Apreciado huésped,Le agradecemos habernos dejado saber su experiencia en nuestro hotel San Agustin Monasterio de la Recoleta.Recalcar, que una de nuestras fortalezas a nivel de cadena es la ubicación de cada uno de nuestros establecimientos.Asimismo, la calidez y el pronto accionar de nuestros colaboradores viene mereciendo comentarios positivos, nuestro objetivo es y será siempre conseguir la satisfacción de todos nuestros huéspedes, y es por ésta que nos seguiremos esforzando en caminar hacia el camino de la excelencia. Esperamos haya disfrutado de su estancia con nosotros, esperamos recibirlo en una nueva oportunidad para servirle mejor.Cordialmente,Hotel San Agustin Monasterio de la Recoleta.

10/10 Excellent

Maryna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem in The Sacred Valley
Stayed 1 night in Jan 2023

10/10 Excellent

Oleg, Mississauga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing - if you want to experience something different from chain hotels - this is the place. 17 century monastery transformed into a cozy and clean hotel with lots of outdoor space, nicely maintained territory and unique rooms to stay. Good breakfast, close to Urubamba centre - everything is convenient. For 2 soles (0.5 USD) in Tuk-Tuk you can go anywhere in this town. If you need to stay in Urubamba to visit Inka sites within 1- 1.30 hour, I highly recommend this hotel.
Stayed 2 nights in Nov 2022

8/10 Good

Luz, Concord

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022

10/10 Excellent

AIDA VALENTINA MUNOZ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Juan, West Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

HUA YUE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the property so much, different kinds fruit trees, beatiful followers, mountains, it is a peaceful place to stay. Good free breakfast, good hot shower, the room very clean. There are a new open restaurant just walk to cross streets. We loved the food. Next day, we waited 1 hour for a text driver, It cost s140 to Ollantaytambo.
Stayed 1 night in Apr 2022

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding all around: service, breakfast, room, and the building is just gorgeous. Free parking, free breakfast, quiet. Nicely appointed. 10/10.
Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveller

Stayed 5 nights in Mar 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautifull, difficult to find as a road was on construction and no one was answering the phone. Nut one there, all was great!
Stayed 1 night in Aug 2019

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Untrustworthy service, nice room and grounds
Front desk staff assured me that they’d arrange for a taxi to the train station at 5am the next morning. The next morning, there was no taxi called for us and another staff member said they had no record of a call for a taxi, basically denying the conversation we had over the phone the night before. We had a late and stressful start to our day because of their screw-up as we were on a schedule. I really don’t think it was a misunderstanding. I think it was an error or oversight and rather than simply admit to it and fix it, she pretended the conversation never happened and “played stupid”. Super frustrating. Not trust-worthy. We also didn’t enjoy being locked out of the hotel a couple of times during our stay when they sometimes lock the front gate. Staff was slow to respond to the ringing of the doorbell and we were left waiting on the stoop. On the plus side, the room was spacious and clean, and the grounds are lovely, particularly the view from their yard.
Stayed 2 nights in Jun 2019

10/10 Excellent

efrain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Urubamba, I'll be back!!
one of the best, quiet, clean hotels I've ever been!! Say hello to Mariluz!! 👌
Stayed 2 nights in May 2019

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

6/10 Okay

Laurie

Liked: Staff & service
Disappointed...
The location was a challenge (hard to walk anywhere), the breakfast was not great, the walls are paper thin - I could hear everything outside our room.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view from the hotel
Like everything about the hotel especially the view from its yard. You can actually see the mountains (looks a bit like Uluru!) from the courtyard, pretty cool! Only thing I would say is that I found the door was open after the cleaner made up the room. Nothing went missing from my room, but would be cautious and not leave anything valuable in the room!
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the best property in which I stayed all week. Lovely old monastery. The room was so pretty with a loft where the beds were located. Also had to only buffet breakfast I got all week, and it was included.
Stayed 1 night in Jul 2018

10/10 Excellent

Carmen&AC, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint and beautiful hotel
We had the most wonderful experience at this very quaint and unexpected hotel in Urubamba. The hotel was very clean with upgrades throughout. The hotel grounds are beautiful and quiet. It is located at the foot of the mountain with spectacular views. The restaurant and the food were excellent. But the overall gem was their staff at the entire hotel. They were very polite, kind, sweet, we were treated so well that we plan to go back sometime in the near future!
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to Stay
Really nice place to stay, deliciuous restaurant, very clean and very nice people that attends I woul really recommend it.

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Zenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cool hotel
Awesome place
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Reasonable rate and interesting grounds
Stayed here one night. Old gated monastery with courtyard and nice white-napkin type breakfast room / restaurant. Used as a base to explore Moray and the Salt mines... The grounds are beautiful. The town is within walking distance.
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Step back into time
It's a bif out of the way but besides that it's a wonderful stay. Feels like you stepped back in time. The walls are thin and if someone is walking in the room upstairs it sounds like elephants dancing. And the maids get loud when they are rushing to get the rooms ready for the next guests. So if you are sensitive to noise, this is not the hotel for you.
Stayed 2 nights in Jul 2017

8/10 Good

JC, Texas, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Interesting option in Valle Sagrado
Hotel is built in a Church site. Good restaurant (my son loved it) and the rooms are clean. Prepare for a rustic experience and the church bell at 6:00am. Staff is friendly and honest.
Stayed 2 nights in Mar 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful grounds and architecture.
I lost a small cheap padlock for my luggage early on in the stay but didn't mention it due to the small value. Then we left our luggage for one night (after our stay) when we went to Machu Picchu and I lost a pair of new hiking shoes that was packed in one of our luggage. We didn't notice it until the following night when we unpacked, but we were already in Cusco. Very disappointed.

10/10 Excellent

Maggie, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful settings. Quite and friendly stuff
Beautiful hotel. Nice stuff. Very authentic. Recommend to anyone who will enjoy a quiet stay here

8/10 Good

Rich, Dallas TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
Was concerned when we arrived as town is quote rustic. Have to drive up a gravel alley, past some beat up buildings to reach the site. They cam out and unlocked the gate for the van to enter. After all this, we entered to find a well maintained and beautiful hotel with a view of the mountains. The service was great and the staff really wanted to help. Slight language barrier but no more than to be expected.

8/10 Good

Will, NEW YORK

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very nice place to stay
It's a very nice place to stay especially if you like a nice place that is off the beaten path. Transportation here is much better than it seems. You can actually hail a cab on the street but ask locals about cost first to make sure your are not being taken. Also get a room close to desk if you want to use wifi actually inside your room

8/10 Good

Canadian visiter

Liked: Cleanliness, staff & service, room comfort
An interesting place to stay
We really enjoyed our stay at the San Agustin Monestario. The breakfast was varied and good. We ate dinner there several evenings and mostly had the place to ourselves. It is a short walk to the main street and about 20 minutes to the main square. The views of the hills above town are wonderful. The staff was helpful and did their best to accommodate our minimal Spanish. The chapel is a special treat--like stepping back into the last century. We would recommend the Monestario without hesitation.

8/10 Good

Sigfredo V.

Liked: Cleanliness, room comfort
Great, cozy hotel
Not a lot to do in Urubamba, but a great place to rest. Good wifi and service.

8/10 Good

John, Arcadia, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Repurposed monastery
Beautiful grounds, friendly staff, nice dining room.

6/10 Okay

Phillip, Los Angeles, CA

Liked: Staff & service
Disliked: Room comfort
Garden was nice
There aren't many options in Urubamba. This is your run of the mill hotel, and is a place to rest your head if you're heading to the Sacred Valley. The Gardens are nice, but the bed is very hard. If the bed was more comfortable I would be giving a different review - felt like I was sleeping on the floor. The people that work there are very nice, and extremely helpful. The hotel seems very safe, as they have a guard at the front that locks the gate entrance of the hotel. There are really no other alternatives to eating at the hotel so you may want to bring some food with you.

10/10 Excellent

Tharsio, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
The place is really beautiful...

8/10 Good

Ruben, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
The hotel is set up on an ancient monastery, it still has its chappel. The restaurant is superb, the gardens well kept for and the rooms ample and clean. Not much to do in town, but it is a good place to sleep when traveling the sacred valley. Good deal for your money. A $35 dollar 20 minute taxi ride from Ollantaytambo train station. Highly recommended.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, we had a great time. Staff was wonderful, though most only speak Spanish. Food was good.

10/10 Excellent

Alexander, Colombia

Liked: Staff & service, property conditions & facilities, room comfort
Very nice and Magical experience
Best for the price!

8/10 Good

Ani, Chicago

Liked: Property conditions & facilities, room comfort
Very nice
This hotel is wonderfully located as a starting point to head to Machu Picchu. If you are however looking for a nightlife or restaurants, this is not the place. We look an hour bus from Cusco here, and then caught the train to Machu Picchu early the next day. Great location to discover other surrounding areas of interest. Internet is very sketchy at best, about 60% success rate.

6/10 Okay

MarquezArchbald

Liked: Cleanliness, room comfort
Disliked: Staff & service
A mixed experience
After some wonderful hospitality in Puno and Cuzco, we were somewhat disappointed in this hotel which is in a beautiful location and boasts a lovely facility. However the desk and restaurant staff were lacking in graciousness. We could hardly have received a more indifferent welcome. Too bad, because the place could have been a winner.

2/10 Terrible

RM, New Jersey

Disliked: Cleanliness, staff & service, property conditions & facilities
Boutique San Augustin- more of a hostel than hotel
Very disappointed after reading many great reviews. The front desk staff was very unhelpful, first pretending that we did not have reservation for 2 rooms and only giving us after we showed the confirmation. The front doors of both rooms left a half centimeter crack which enabled bugs and small spiders to enter the room at will (but apparently none exited). Rooms are small. Grounds are nicely landscaped. Not much to do in walking distance. Breakfast was ok and upto the local standards.

10/10 Excellent

Lennie, Bogota, Colombia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A Wonderful Experience; Highly Recommend
This 100+ year-old restored/renovated/modernized hotel provides a pristine setting for a wonderful, enjoyable experience. It is quiet quiet quiet!! The lovely garden sitting areas, the inner courtyard, and the ambiance provide unforgetable memories. We wouldn't stay anywhere else if we repeated this journey 10 more times! The rooms are rustically comfortable, but the bathrooms are strikingly modern - from the stone-wall enclosed shower (how refreshing was the shower with strong pressure/flow to provide a massage-like experience. The monestary's chapel provided for even quieter moments. Can you say "peaceful calm?" The downside? The hotel staff need to be re-trained; their attitude is lackadaisical at best and their interaction with guests is best characterized as "detached." Nobody seemed to take ownership for screw-ups. Taxi arrangements - made twice, and in both English and Spanish - fell through the cracks. We three waited for naught, in the rain at the train station, for the pre-arranged taxi that never came. No apology, no excuses, nothing! (other than "I'll pass this one to the responsible (irresponsible?) person. Stay here for the charm and memories, but do NOT relay upon hotel staff....do everything yourself and you'll come away with a great hotel experience.

6/10 Okay

Verified traveller

Disliked: Staff & service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous venue.
Close to town. Very quiet. Very comfortable.

8/10 Good

Mary, California

Liked: Cleanliness, property conditions & facilities
Most staff don't speak English
This was a cool place, but hard to communicate with most staff who don't speak English. The waitress in the restaurant was bad. We waited over 10 minutes for her to even come to our table, and then she didn't bring us what we wanted. But she didn't speak English, so we assumed a language barrier as part of the issue, even though we made a simple request (three times) of more bread without getting it. The rooms were chilly, although there was a heater upstairs. It would be nice to have the TV by the bed so people can relax while watching instead of sitting on a stool downstairs. The monastery atmosphere was unique and cool, so if you know Spanish, I wouldn't hesitate to stay here on your way to Machu Picchu. The front desk staff is nice and helpful, even if they lack English. The hotel is kinda out of the way, but not too hard to get to.

10/10 Excellent

Rick, South Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel & Bartender (Dino) in Sacred Valley.
Dino was awesome and was typical of all of the Peruvian people we encountered. Extremely friendly and happy. Thank you for an amazing stay.-Rick

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic property, beautiful setting
The Monestario dela Recoleta was a convenient base to get to the Pisac market, Ollanta, and Moray. The grounds are beautiful with a chapel, fountain, flowers, wrought iron, and great views. A++. We requested a taxi for the day, specifying a safe and slow driver. The roads are often winding and treacherous, and sometimes one lane. Not a place you want a bad driver. My only complaint was that the beds were a little hard, but I am finding this common in Peru. The bathroom was nice with rustic stonework.