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Reviews of San Agustin Internacional Hotel

3.5 out of 5
San Agustin Internacional Hotel
390 Calle Maruri, Cusco, Cusco

Reviews

7.8

Good

Rating 10 - Excellent. 30 out of 90 reviews" "
Rating 8 - Good. 32 out of 90 reviews" "
Rating 6 - Okay. 18 out of 90 reviews" "
Rating 4 - Poor. 6 out of 90 reviews" "
Rating 2 - Terrible. 4 out of 90 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

silvia

Travelled with group
Disliked: Property conditions & facilities
Room 255 very noise and had a sewer smell
Stayed 6 nights in Apr 2024

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone here is very welcoming. The want to help you.
Stayed 2 nights in Apr 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing!
Stayed 1 night in Jan 2023

8/10 Good

JING

Stayed 2 nights in Oct 2022

4/10 Poor

Piedad A

Stayed 4 nights in Apr 2022

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very close to the city center with a ton of food options and shops nearby. The room was comfortable and clean with an awesome view of the surrounding city.
Stayed 1 night in Mar 2022

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Hotel is clean and customer service is superb but the room is rather run down. Amenities are basic but overall good value for the price you pay.
Stayed 1 night in Nov 2021

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay at San Agustin
The hotel had very friendly staff. Great location! Interesting architecture, clean and a quite ambience. Very clean. The size on the double beds were a bit larger than twin size. Overall we were pleased with our stay!!
Stayed 1 night in Oct 2021

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the proximity to the center but it was extremely loud because of the traffic and impossible to sleep
Stayed 7 nights in Jan 2020

8/10 Good

Verified traveller

Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at this hotel. The staff is friendly and always willing to help with any issue. Breakfast is great and there are new things to try everyday. Also, I had lunch there and the food was delicious. Location is excellent, a few blocks away from the main plaza. The hotel has a tour agency where I booked a tour and it was a good one.
Stayed 3 nights in Sep 2019

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful Retreat 2 minutes away from Downtown
Hotel is located just a few minutes walk from Plaza de Armas. Staff was extra friendly and helpful to give you information about services you may need right away (money exchange services, banks and restaurants). Building is secured and all staff was extra friendly. Highly Recommend this and the rates are phenomenal. A thru hidden gem ;-).
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 4 nights in Jun 2019

10/10 Excellent

Orawan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel!
Stayed 4 nights in May 2019

8/10 Good

gee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All things are great . Wish the water system and septic system can be improved
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
The location is very good, but rooms are small, bath smaller with no place to put toiletries.
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Hotel staff was very friendly and accommodating. The breakfast was delicious and the hotel was in walking distance to the plaza and many restaurants and shops nearby.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The architecture of this property is very unique. It gives you the
Stayed 1 night in Sep 2018

4/10 Poor

Don, New York

Disliked: Property conditions & facilities, room comfort
The bathroom had a foul oder even with the window opened.
Stayed 2 nights in Aug 2018

6/10 Okay

mahnaz, toronto

Disliked: Cleanliness, property conditions & facilities
Nice hotel close to the main attractions
It is a nice hotel but needs lots of maintenance, we couldent close our whashroom door and smell bad and staff didn’t bother to give us a wright information. But it is close to main attraction and it is located in a safe area
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Ok hotel. Close to places but not worth the price
- Second floor rooms smelled like toilet. - Majority of staff were good but there was one lady at the check in counter that was very unfriendly. All the information that she gave to us was wrong. Any price that she gave us was double of what other staff gave us. for example for a private tour for 10 people she made a phone call and gave us price of 750 Sol. Then we asked another staff a man and he made a phone call and got us the same thing for 400 Sol!
Stayed 3 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
The location is very good, other than that I’ve found the hotel to be average
Stayed 1 night in Mar 2018

10/10 Excellent

Venoni, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location safety also food was great. It was near the main churches and Inca's temples

8/10 Good

Claudia, Lima

Liked: Cleanliness, staff & service, room comfort
Clean rooms. Great location
Ask for a room in the second or 3rd floor. The first floor rooms would shake in the middle of the night as if it was an earthquake (cars passing by I assumed) Specially if they give tou the room with the street window. Luckily we were able to change to the 2nd floor the next day. Breakfast was okay. Nothing too fancy. Very basic even though it was a buffett. I Would have loved to try different kind of artesanal breads made by the community. Not store bought.

6/10 Okay

Verified traveller

4/10 Poor

edgardo, El Salvador

Liked: Property conditions & facilities
Disliked: Staff & service
Good location.
Bad atenttion of front desk personal. They change the bed tipe from reservarion. Nevertheless i check in at 7:00pm. They made me wait about 30 minutos. Beside that, the hotel is very near the plaza de Armas

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Great location, excellent breakfast buffet, great customer service, reasonable price.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast and excellent service, The hotel Is very well located and you can walk around safe at night and during the day

10/10 Excellent

vivo v.

Liked: Cleanliness, staff & service, room comfort
amazing
it is a nice enviroment, relly cool. noce cukture, nice foof.. will go back

4/10 Poor

Renecca

Liked: Cleanliness
Disliked: Staff & service
close to plaza
This hotel is close to plaza but its ambiance was fairly gloomy

6/10 Okay

DonMario, Texas

Disliked: Cleanliness, property conditions & facilities, room comfort
Good location, not good hotel
Terrible overall, looks appealing in photos ,looks more like a hostal than a hotel , does look impresive in the outside did not help to live the experience .

8/10 Good

China panpan

Liked: Cleanliness, staff & service
review
the location is very good. and the service is good.

8/10 Good

China panpan

Liked: Cleanliness, staff & service
REVIEW
good location and good service, very near to plaza de arma

8/10 Good

Marygin, Lima

Liked: Cleanliness, staff & service, room comfort
Good localization. Comfortable.
The hotel is well localized. Walking distance to main square and in a safe and quiet area. The rooms are small. I stayed in a single room with my husband. The bed was a queen size or smaller, and the bathroom smelled because of the old pipes. Though my children stayed in the adjacent room and they didn't have the same problem. The people is very nice. The room service and restaurant was good. It is an old hotel (about 30 years), clean, we'll kept, good localization, good service. If you have a problem with the room just ask them for a change. Everything ok. If you are deciding between a small and this hotel, pick this one up. But if you are deciding between this and a chain hotel like Sonesta, Marriott, Hilton or any other, don't hesitate and pick the other one.

8/10 Good

Bob a Job

Liked: Cleanliness, staff & service, room comfort
Very good
A very good, comfortable stay in the heart of Cusco, close to good restaurants and ideal for both business and tourist customers alike.

8/10 Good

wendy, ottawa

Liked: Cleanliness, staff & service, room comfort

8/10 Good

wendy, ottawa

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Bob, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is extremely helpful and courteous

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Hotel was great! Clean, friendly and helpful staff. Walking distance to the main square. The only complaint is its close to a Main Street so it can be a little loud.

6/10 Okay

Diego Alejandro

Liked: Cleanliness, staff & service
Fair price, well located
The hotel is very well located near the Plaza de Armas in the heart of Cusco. The personnel is very friendly, the rooms, amenities and breakfast are average and ok for a four days stay. Wifi is good both at lobby and rooms. I recommend this option

6/10 Okay

sally, london

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
nice hotel but unwelcoming atmosphere
Lovely hotel, very cosy and comfortable . However I was disappointed the reception staff were quite cold and unfriendly. They didn't welcome me on arrival, didn't explain anything about the hotel itself, ie breakfast, bar, internet etc, I had to ask for a map and prompted them to explain about hotel facilities but they answered very unenthusiastically. Anyway despite this the breakfast was good, porters nice and heater in room.

2/10 Terrible

Erik

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay elsewhere
I checked in to the hotel and my room looked like a prison cell with a TV. Bathroom was horribly out of date and the street noise was very loud. It looked nothing like the hotel that I saw online. Staff did not speak English well at all and the didn't even have change for a customer to break. Horrible experience.

8/10 Good

James, Hancock, NH, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, clean and affordable hotel in Cusco!
This is a very well cared for, clean hotel that is also reasonably priced. The common area was very nicely kept and (in our case) decorated for Christmas. It has a comfortable bar area. The desk clerk and staff were very professional and helpful -- generally good English and very accommodating to our limited Spanish. The room was clean and comfortable. It was tight on space because we had a triple, but a standard would likely be more than spacious enough. Bathroom was clean, plenty of hot water, and the toilet flushed properly (not always the case in other hotels as we learned). This hotel also has an excellent location -- just a few minutes' walk to the Plaza de Armes, restaurants and shopping. One word of warning: they do not know how to make American style coffee! (We found this to be the case in other hotels, too.) Otherwise, the breakfast was very good.

10/10 Excellent

Luis Fernando Vidaletti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 6 nights in Jan 2024

4/10 Poor

Ramiro

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Mejor reserva en otro hotel.
No recomiendo usar este hotel. Llegamos bastante tarde (8pm) de un viaje largo para pasar la noche. Nos quisieron cobrar impuestos adicionales (lo cual es falla del aplicativo) y nos avisaron que el check out era 8 a.m. Solicitamos late check-out pero el personal no buscó soluciones (por mucho que llegábamos tarde). Pedimos los "welcome drinks" y nos dijeron no había, solo el mate que todos los hoteles cusqueños dan por casi obligación. En la habitación, la bañera en mal estado (el tapón malogrado) y el techo con hongos porque hay humedad y no hay ventilación.
Stayed 1 night in Aug 2022

8/10 Good

NANCY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien ubicado, a dos cuadras del centro, muy limpio, confortable, desayuno bueno.
Stayed 2 nights in Aug 2022

10/10 Excellent

Maria

Stayed 3 nights in Oct 2021

10/10 Excellent

moises

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021

10/10 Excellent

Angie Steffi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2021

8/10 Good

Roberto

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente experiencia
Todo muy bien. El servicio agradable y el hotel muy cómodo y bonito. Bien ubicado
Stayed 7 nights in Nov 2021