Exterior
Check availability

Reviews of Illas Inn

3.5 out of 5
Illas Inn
Av. Huascar 224-B, Wanchaq, Cusco

Reviews

9.2

Wonderful

Rating 10 - Excellent. 130 out of 190 reviews" "
Rating 8 - Good. 42 out of 190 reviews" "
Rating 6 - Okay. 15 out of 190 reviews" "
Rating 4 - Poor. 2 out of 190 reviews" "
Rating 2 - Terrible. 1 out of 190 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has good security and was walking distance into the historic area of Cusco The rooms were large and the beds comfortable although I did find mine cold at night. Staff were very helpful and friendly which is always a good thing when travelling to a country where there is a language barrier.
Stayed 6 nights in Apr 2024

8/10 Good

Diane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property suited our needs. Nice hotel with lift and breakfast. The negative was no fridge or aircon. Reasonable size room. The hidden bonus were the reception staff. Very very helpful and friendly. Would recommend this place.
Stayed 6 nights in Apr 2024

10/10 Excellent

Helanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

LUZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Jose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe. Staff was efficient and friendly. Free breakfast had a variety of options. They offer airport transportation for a affordable fee. Close to restaurants and tourist attractions.
Stayed 1 night in Oct 2023
Response from Manager on 5 Nov 2023
Thanks a lot!!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and helpful. Facility is clean. It is not too close to the main square but there are taxis available.
Stayed 1 night in Oct 2023

8/10 Good

Yurien

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
It’ a nice place to stay for the price.
Stayed 2 nights in Oct 2023

10/10 Excellent

Victoria, Huntley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel sencillo, pero limpio y comodo. Muy cerca del centro historico, que se puede hacer caminando. Ofrecen el servicio al aeropuerto, lo cual es muy conveniente. Ademas, no es muy caro. Volvere a este hotel en mi proxima visita a Cusco.
Stayed 4 nights in Oct 2023

8/10 Good

Erkan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and simple hotel. Very helpfull staff. It was pleasant and comfortable stay. Thank you.
Stayed 3 nights in Oct 2023

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. This is a simple, modestly priced, very clean & well-maintained small hotel about 25 min walk from the tourist bustle of Cisco’s historical center. Buffet breakfast next to hotel garden & excellent dinner restaurant a block away. I stayed here because I wanted a sense of Cusceño street life away from the tourists. No glorious view from the room—it’s a pretty quiet working street—but an excellent stay.
Stayed 2 nights in Sep 2023

2/10 Terrible

Malcolm

Disliked: Cleanliness, staff & service, property conditions & facilities
They treated my Peruvian fiancé like she was a prostitute. The room was very small and cramped, no window or view. I was very disappointed in the whole experience. I would definitely recommend choosing another place to stay.
Response from Manager on 6 Dec 2023
Your comment is false and hateful information.Every guest has to register by Peruvian regulations, in addition, your reservation was only for 01 guest, it did not include your companion.

10/10 Excellent

Joseph

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel helped us a lot. They are great. Anyways made us welcome and Touch us where to buy. And places to eat and it’s easy to walk and close to most important areas.
Stayed 2 nights in Aug 2023

10/10 Excellent

Xiaoping, Beijing

Liked: Cleanliness, staff & service, property conditions & facilities
We had 2 stays of 5 nights at the illas inn. The checkin was extremely smooth, everything was ready at arrival at noon. We were expected and we felt welcome. The hotel staff were friendly and the service was excellent. We received tons of help from the hotel manager Jose. Hotel is just a few steps away from the Wanqac railway station , and the other railway station San Pandro is not far either. We had to use both train stations and so the location of the hotel meant a lot to us. We received tons of assistance and advice from Jose. We had questions in booking tickets, finding good restaurants, and even renting cars, as we spoke no Spanish, without the help of the hotel, our visit to Cusco would have been stressful. We are immensely grateful to the help hotel provided us. The hotel is small but very quiet, nice and cozy.
Stayed 3 nights in Aug 2023

10/10 Excellent

Xiaoping, Beijing

Stayed 2 nights in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Deepak

Stayed 2 nights in Jun 2023

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Ambiente muy acogedor. Excelente servicio al cliente. Muy elegante.
Stayed 2 nights in May 2023

10/10 Excellent

Corina

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located close to the touristic attractions, restaurants and local markets. It is very well maintained and it has a beautiful garden and a very nice lobby. The room and washroom were clean and had the standard of a 5 star hotel. Jose, the manager provided us with so many useful information. We recommend this hotel to all travelers that value a quality service.
Stayed 2 nights in May 2023

10/10 Excellent

Patricia

Stayed 2 nights in May 2023

10/10 Excellent

ALEXANDER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023

10/10 Excellent

alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place , after a long day of Hiking , breakfast was good Definitely will come back
Stayed 3 nights in Apr 2023

10/10 Excellent

Zhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an incredible experience during my stay at Illas Inn. The host went above and beyond, being considerate and making arrangements to ensure I had everything I needed. The location was also great - 10 minutes walk to Cusco Square and literally 2 minutes walk to the PeruRail station. Thank you for providing such an incredible experience.
Stayed 3 nights in Apr 2023
Response from Manager on 5 Apr 2023
Thanks you, we were happy to serve you.

10/10 Excellent

EDUARDO A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We wanted to thank all the staff from Illas Inn for all they did for us during our stay, we had an awesome experience, and the breakfast every morning was so good. Also, the room was kept in top shape daily, we could walk to the Mercado and stores easily. Just a few minutes from Plaza de Armas and all the great restaurants, can't wait to come back.
Stayed 6 nights in Mar 2023
Response from Manager on 27 Mar 2023
Thanks so much, I hope to see you soon.

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel with Excellent Service!
This beautiful hotel was very comfortable and the staff was incredibly helpful and friendly! They have a gorgeous patio area in the back to see the mountains and city. It’s walking distance from the city center with lots of local restaurants very close by. I would recommend this place to everyone! I had an excellent experience!!
Stayed 4 nights in Mar 2023
Response from Manager on 27 Mar 2023
Thanks so much. We are glad to served you. We hope to see you soon.

8/10 Good

Wes

Liked: Cleanliness, staff & service
Simple hotel in Cusco
Stayed 2 nights in Jan 2023

10/10 Excellent

Yerika

Stayed 1 night in Sep 2022

10/10 Excellent

Yerika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend this hotel
Stayed 1 night in Sep 2022

10/10 Excellent

Carlos, Cape Coral

Travelled with family
Liked: Cleanliness, staff & service
Very nice hotel friendly staff , fast check in and good breakfast
Stayed 1 night in Sep 2022

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a clean hotel within walking distance of all the major sights in Cusco.
Stayed 8 nights in Aug 2022

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was exceptionally personable thanks to Boris, the owner and everything else. He went the extra mile to help me arrange a taxi, store my bag, and visited with me. The place was charming, the breakfast was great, the garden is cute. The only thing I would pass on is to let the water run before it gets hot. It's off the beaten track from the main tourist area which was good for me. Would highly recommend.
Stayed 2 nights in Aug 2022
Response from Boris Silva on 23 Aug 2022
We are happy to know that you enjoyed your stay with us.

10/10 Excellent

Natalie

Liked: Amenities, property conditions & facilities
4 night stay. Everything was perfect! Great location - only 3 minute walk to Peru Rail station if taking train to Machu Picchu; 15 minute walk to city center; very clean! The best was Boris and his amazing staff - made my stay comfortable, made suggestions of places to see, organized taxi's for me, etc. Great buffet breakfast with variety of options! As a solo traveller, felt very safe and would definitely book here again for future travel to Cusco! Thank you, Boris. You are a gem! Natalie from Toronto, Canada
Stayed 4 nights in Jul 2022
Response from Boris Silva on 17 Jul 2022
Thank you for your review. We are glad to know that you enjoyed your stay with us. We wait for you on a next trip that you return to Cusco. Best regards. Boris Silva

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and comfortable, clean. Breakfast was good and the staff friendly and very helpful.
Stayed 1 night in Jun 2022
Response from Boris Silva on 24 Jun 2022
Thank you for your feedback. We are happy you enjoyed your stay with us.

8/10 Good

Dr.Pimentel, Los Osos, CA

Travelled with partner
Liked: Cleanliness, staff & service
Though the location was satisfactory, it was a bit of a walk from the main square. Moreover, the rooms were very very tiny. I guess you get what you pay for. The morning breakfast was small and only served over 2 hours.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was great and very safe place. Only issue is receptionist didn't allow guest to visit.
Stayed 2 nights in Oct 2019

10/10 Excellent

JOM, Jax

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk/housekeeper/ breakfast person is veey hospitable and helpful. Boris one of the owner knows how to run his business. The hotel is like a home away from home.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Bit too far from center of Cusco. Lovely big bed and comfortable too
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe. Breakfast ok. Good location. Staff great.
Stayed 2 nights in Jan 2020

10/10 Excellent

Ireneo, Annandale, Virginia, USA

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a family owned and operated hotel which made our stay an excellent experience! Very friendly and very professional staffs!!! WILL DEFINITELY RECOMMEND!!!
Stayed 6 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No hot water. Barely warm. Plus asked to pay $30 extra for my husband to stay.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has a lovely garden but most importantly the staff are amazing! I stayed here twice in 21 days for a total of 13 days and will definitely be back!
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service! We had an amazing stay. The location was good, breakfast reasonable, and the staff absolutely remarkable! Thank you!!!
Stayed 10 nights in Nov 2019

10/10 Excellent

Mayra, Puerto Rico

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place! Beautiful ambiance and great /friendly staff.
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Very nice reception. Room and property in general amazingly clean. Lovely patio and space to lounge about.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Gil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean hotel snd very helpful and friendly staff
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Clean hotel with a lot of noise from street and parking in basement. No control over heat, can get cold in rooms and hallways.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place! Certainly recommend it! Very friendly and helpful staff. Very good breakfast.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located. Excellent hotel, excellent service. Very friendly and helpful staff.
Stayed 1 night in Oct 2019