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Reviews of Illapa Inn Cusco

3 out of 5
Illapa Inn Cusco
Calle Chiwampata 119 Samblas, Cusco, Cusco

Reviews

8.4

Very good

Rating 10 - Excellent. 37 out of 79 reviews" "
Rating 8 - Good. 26 out of 79 reviews" "
Rating 6 - Okay. 10 out of 79 reviews" "
Rating 4 - Poor. 3 out of 79 reviews" "
Rating 2 - Terrible. 3 out of 79 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

4/10 Poor

Alex

Liked: Staff & service
Disliked: Room comfort
There was never any hot water, there was a large dog nearby; probably in the complex that never stopped barking. The place was pretty run down. Staff were polite and accomodating though.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service in a comfortable rustic hotel conveniently located block orso from Qurikancha in a quiet neighborhood. The staff was very friendly and helpful with directions and booking a tour to the Sacred Valley. Hot water was good and my room had a portable heater that was greatly appreciated. Breakfast was again basic with eggs cooked to order which was nice Nothing fancy here, but good basic lodgings for a great price! Probably a ten min walk to the main square.
Bedroom
Dining room
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
I liked this as it had character. Staff lovely and helpful. Only drawback is not noise proof - every movemnet within building is magnified. Laundry in shop across road with same day turnaround, and very central
Stayed 5 nights in Oct 2019

8/10 Good

Liette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay
The stay was very nice. The only thing we would have liked was to be a bit closer to Plaza de Armas. Excellent service. We were so grateful that the hotel let us leave our luggage there while we were out for a day and evening when we went to Machu Picchu. Muchas gracias!
Stayed 1 night in Sep 2019

8/10 Good

Brenda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Had I known about this plave sooner, I would have picked it for the longer part of our stay. Friendly staff and really comfortable clean and spaceful place. Quiet and even though close to the heart of Historic Cusco, the location of this hostal on a mostly pedestrian and no cars street makes allows the noise of Cusco not an issue to sleep.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilites were clean and nice, the room was comfortable and big, the price was very affordable, and the location was ideal for the best Cusco experience.
Stayed 2 nights in May 2019
Response from Illapa inn on 30 Jun 2019
thank you so much for your positive comment.

10/10 Excellent

Tim, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, quiet, and not to far from all the sights
Great customer service. Nice breakfast, clean room and extremely helpful staff. Wish we could have stayed longer. Easy walk to all the sights of Cusco. We arrived at 2 AM due to train delay from AC. Staff was waiting when we arrived and delayed check in until after breakfast so we could go right to bed.

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
1 star guesthouse without hot water and breakfast
Booked superior room, and was very disappointed. Superior room is in the basement, with view to stairways. No hot water in the bathroom, waiting time to receive is few minutes than coming in phases, hot - cold. Breakfast is under basic, just bread and spoon of jam, half glass of instant juice and tea. Not worth a money we paid.
Superior room
room ventilation
superior cabinet

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in Cuzco
Enjoyed our stay; staff was very friendly and location was great! Price was very reasonable too for the size of the room!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Good location, but noisy
Very cute place, but right across the street from where the locals like to party on Friday and Saturday night until 3AM. The windows are very old and provide essentially no sound protection, so it sounded like the party was just outside our room. Slept extremely poorly. Quiet other nights of the week. Also utilized their laundry service... dropped our clothes off at about 8PM and were told they would be done by 10AM the next day. They were not done by 9PM the next day.

10/10 Excellent

Linda, Calgary, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You should stay here !!!
We booked 2 nights thru Hotels.com then took a trip to the Sacred Valley for a few days and knew we were coming back to Cuzco, they held a room for our return. We were going to Ollantaytambo and Machu Picchu and didn't need all of our stuff so they offered to store our big packs in a secure room. Coming back to Cuzco our train was over an hour late, when we got here, we had a room. The staff is phenomenal, everyone is kind and helpful... HIGHLY RECOMMEND Yanantin !!!'

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with some room for improvement.
The hotel is in pretty quiet neighborhood which is good for resting. The room condition was great. Cleanliness was okay because we were greeted with a roach on the wall when we got in.

10/10 Excellent

Ricardo, sf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable place and very good customer services
we felt safe and clean place.

8/10 Good

cheryl, north vancouver, b.c. canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
such a great find''''''
loved our stay at the yanantin...very friendly, clean, comfortable, great value...walking distance to everything...helpful, courteous staff...on the down side, noisy neighbour dogs during the night, but no fault of the yanantin...

8/10 Good

Anne, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and convenient
Staff were friendly and helpful. The room and bed were very comfortable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was huge and amazing, but the water only ever got luke warm (at best) and you could hear EVERYTHING outside like it was happening in the room. Overall though, it was a great place to stay and close enough to central Cusco.

6/10 Okay

World Traveler, Washington DC

Liked: Cleanliness, property conditions & facilities, room comfort
The hard wood floors were so loud, it sounded like the folks in the room next door were literly in my room.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but a bit loud
My room was next to the kitchen/dining area. If you wanted to sleep in past breakfast time it was impossible. But I think most Cusco hotels have thin walls. Besides that hotel was great!

10/10 Excellent

Erin, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Perfect location to walk around Cusco. Great breakfast and friendly staff.

2/10 Terrible

Yuan, New York

Disliked: Cleanliness, staff & service, property conditions & facilities
staff was kind of rude
booked a double room and was given the twin (seems to be a recurring problem in peru whenever you book a double). was told the double was unavailable. our room lead to the double which happened to be unlocked and it was left empty. poor wifi. staff was rude in explaining a misunderstanding of expedia charges. she was also sneaky and charged us in peruvian soles using a much poorer rate than what was reflected on the table stand. breakfast was pretty good. came with eggs. not too happy about the quality of the hotel, the location or the service. showers were bad too.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great small little hotel in cusco. Staff is extremely nice and helpful. Breakfast is generous and room was big and comfortable - stayed in a double. Hotel is a short walk from every part of the city. Highly recommend and would stay again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Convenient
Overall was good. Very nice and helpful staffs, good location and safe, the room is clean, relatively quiet but the floor was very squeaky.

8/10 Good

gh, sfo

Liked: Cleanliness, staff & service, room comfort
Near center, good rate, sleeps 4
Family room booked before and after treks. Nice staff, good price, we were happy to find this

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Used family room which handled all 4 of us
Goo price and held 4 people in family room, glad to return to Yanantin house after trek. Allowed us to store bags while trekking

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Affordable, clean, but noisy
The hotel was okay overall. Relatively clean and comfortable. There was confusion at check-in about the rooms we booked. We had booked one room for 4 people and another room for 2 people. At check-in it seemed like there weren't any 4 people rooms but I didn't entirely understand the problem because my Spanish isn't great. They ended up giving us an extra room for our original price so it all worked out (2 people per room). The heaters in the room weren't the best. We had an issue where the hotel ran out of gas for the hot water but they fixed the problem within an hour. Out of our three rooms, one of the showers was kind of terrible but the others were fine. Most of the rooms were pretty noisy where you could hear everything on the street. I would recommend taking earplugs. The free breakfast everyday was good and there was plenty of cocoa tea whenever you wanted it. The location was good and it was just a 10 minute walk to the main square. While the staff did not speak a lot of English, they were all very nice and tried to be very accommodating.

10/10 Excellent

Lacey, Gold Coast, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
four nights in June
We stayed for four nights and had a great stay. The staff are very friendly and helpful! The rooms were very clean and well kept! It is in a great location as well being close to the square and the markets.

8/10 Good

Alan, Brasil

Liked: Cleanliness, staff & service, property conditions & facilities
Nice acomodations in Cuzco
Nice hotel.. helpful staff... all in all a good experience

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Very noisy hostel but in good location
We booked 4 nights but we stay only 1 night. It was noisy all night. We noticed that glass in windows does not have any seals. We moved to very close another hostel.

8/10 Good

carlos, Maryland, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice, pleasing hotel.
it is a good hotel..not great but ideal for low maintenance people. i traveled with my 11 year old, there was always hot water and the breakfast was decent; bread, eggs, jelly, tea , coffee and tea..staff was helpful. its a little out of the way, but for the price, its good. nothing to regret..

10/10 Excellent

Mitch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Staff Ever!
The staff was unbelievable. After a crazy travel experience taking 25+ hours and losing my luggage we finally arrived at Yanantin Guest house where we were greeted with great smiles, light snacks, and some tea. Without knowing it, my friend and I were given a two room suite to stay in. The staff was unbelievable helping me locate my lost luggage. They even went to airport themselves to pick it up during our two day trip to Machu Piccu. It is one or two blocks away from being an ideal location, but that very slight inconvenience was worth it. Plus, taxis in Cusco cost basically nothing, so if you don't feel like walking you can treat yourself to a cab. Overall a great experience.

6/10 Okay

Verified traveller

Disliked: Cleanliness
Hotel Yanantin
Reasonably priced with free transportation to the hotel. Continental breakfast was included but would recommend you buy your own breads, Their's were stale and instant coffee a bit overpowering. Room was satisfactory but needed a good dusting especially the ledge behind the bed. Staff were courteous and helpful though overworked.

10/10 Excellent

Jessica, Melbourne, Australia

Liked: Staff & service, room comfort
Fantastic staff, great location!
The staff at the hostel were fantastic, I needed to change my dates and they did so without an extra charge, they did everything they could to make my stay a confortable one, were always there to make my breakfast whether it was 5:30am or 10:30am. The location was perfect, right behind the main road that takes you directly to the main plaza, a short walk away and the market a short walk in the other direction, the rooms are large and comfortable and the showers are well pressured and warm. The only bad thing were the heaters, they dont heat up the room which can get cold at night, however the beds are fitted with warm blankets and doonas. I would definately stay here again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in Cusco for the mine and location
This place was real well located 10 mins walk away from plaza de armas. The staff was very attentive. Rooms are really nice! And hot shower. Overall this place was perfect!! Also safe neighborhood

8/10 Good

Susana, Las Vegas, nv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Cute place ...private, secure, full of character. Hospitality was warm and very helpful. Room for 1 traveler was perfect...nice flatscreen, big bathroom...pleasantly surprised. Small downfall...only one hairdryer for hotel. Other than that, great place would stay again.

8/10 Good

Monica, portugal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
.

10/10 Excellent

Kat, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish I could have stayed longer! Excellent Guesthouse!
We stayed at this guesthouse for 3 nights. We arrived super early as the flight from Lima leaves at about 5:30/6. They allowed us to check in and had our rooms ready for us. The room was very modern. Modern fixtures and a modern bathroom. The sink was outside of the bathroom but I have been to many hotels set up this way. The beds were very comfortable and our room was cleaned every day. We were given fresh towels and sheets each day. The tv, though small had plenty of channels to chose from including a couple of english speaking channels. We thought that was great. The nights are cooler in Cusco, so we asked for an extra comforter and was provided with one. The home is not heated and I do not know if that is typical in cusco. The breakfast is the standard toast, butter, jam. coffee or tea. When we had an early train to machu picchu, they even packed our breakfast for us to take with us. We were able to book our tours through the hotel. Although there was some issues with the tours, (our guide was provided with the wrong name and the taxi driver brought us late for our bus) we sorted it out. I honestly would recommended this place and stay here again. Also, the owner was amazingly helpful and deserves tons of praise. He went above and beyond for us and we so appreciate that.

10/10 Excellent

Mario German

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estadia!!!
Muy buena predisposición a solucionarme un prob de horario. Excelente confort de la habitacion y atencion de las personas de recepcion
Stayed 1 night in Feb 2020

4/10 Poor

Mario

Stayed 3 nights in Jan 2020

6/10 Okay

Tomas Klinke

Travelled with group
Liked: Staff & service
Disliked: Room comfort
Billigt, men forvent ikke meget nattesøvn.
Vi fik ikke adskilte senge som ellers var bestilt. Beskidt sengetøj og meget lydt på værelset om natten.
Stayed 1 night in Dec 2019

10/10 Excellent

Vinicios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima experiência!!
Excepcional!!! Muito bem atendido
Stayed 6 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tranquilo. Bastante acogedor. El agua caliente demora un poco en calentar. La habitación simple es bastante amplia y es bastante cálida, lo cual hace que no sufras mucho por el frío. El ambiente en general es muy tranquilo. Cuidaría un poco más el tema de la limpieza de las habitaciones, sobretodo repisas, armarios y muebles pequeños. Por lo demás, es un hotel bastante cómodo y acogedor, aunque por el precio sí esperaría que sea más limpio y que las áreas comunes estén mejor decoradas y equipadas.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Volvería a elegirlo
El local es una casa con su patio interior. La habitación es amplia y cómoda, el baño espacioso. El personal muy amable y el desayuno bueno y completo. Está bien situado, en una calle tranquila cerca del Qoricancha. Volvimos a Cusco después de visitar MachuPicchu y repetimos en este alojamiento.
Stayed 1 night in Jul 2019

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agréable
Bon séjour
Stayed 1 night in Aug 2019

10/10 Excellent

XAVIER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une belle halte à Cusco
Bon positionnement pour cet hostal avec un bon service, le plus le patron parle français et apporte des informations complémentaires L’intérêt aussi, il a un agence pour les différentes sorties à programmer dont un hostal à Aguas Calientes Je le trouve un peu plus cher en tarification mais néanmoins bien apprécié Personnellement je recommande et je reviendrai sans problème
Stayed 7 nights in Jul 2019

6/10 Okay

Dagmar

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
コスパも良いが、スタッフが最高です！
スタッフがとても親切！ スペイン語しか出来ない女性のフロントスタッフはとにかく可愛くて一生懸命で、翻訳機を使って色々と説明してくれます。 本当に助かりました。 空港までのタクシーも手配してくれました。(20ソルです) 朝早くマチュピチュに行く為、朝食が始まる前でしたが、朝食を用意してくれました。 マチュピチュに一泊行っている間は荷物を預かってくれました。 周りにランドリーサービスをしているところが沢山あります。目の前のお店では1キロ5ソルで、午前中に出せば18時に仕上がるそうです。 場所は最初素通りしてしまいましたが、中はこじんまりしていて、中心地にも徒歩圏内です。 今回はペルーレイルのバス乗り場に近いため、こちらにしました。 アメニティなどは最低限しかありません。 フロント横の朝食を食べるところにお湯やお茶が無料で飲めます。 シャワーのお湯は熱いのが出ます。 部屋によって、シャワーヘッドが壊れているのか、打たせ湯のようになっています。 外の音が凄く響きます。
Stayed 1 night in Apr 2019

10/10 Excellent

IVANA PAOLA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy lindo lugar, limpio, cómodo y buen precio.La dueña muy amable y atenta.
Stayed 2 nights in Apr 2019

10/10 Excellent

Faby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacaciones de Lujo
Fue de lo mejor. Goyita, Belén y Los jovenes excelentes personas. Me hicieron sentir tranquila, como en casa. Llegaba y todo estaba de lujo. Gracias.
Stayed 8 nights in Jan 2019
Response from illapa on 15 Mar 2019
muchas gracias por su comentario estaremos siempre amejorando nuestros servicios para que nuestros huesped se sientan como en casa. saludos cordiales illapa inn