Exterior
Check availability

Reviews of Hotel Royal Qosqo

3 out of 5
Hotel Royal Qosqo
Calle Tecsecocha 2, Cusco, Cusco

Reviews

6.6
Rating 10 - Excellent. 10 out of 63 reviews" "
Rating 8 - Good. 16 out of 63 reviews" "
Rating 6 - Okay. 21 out of 63 reviews" "
Rating 4 - Poor. 10 out of 63 reviews" "
Rating 2 - Terrible. 6 out of 63 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

10/10

Amenities

6.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Overall, good stay. Staffs are nice
Good location for tourists because it's closed to the center of tourist area. However, the street outside is too narrow, the bar is noisy at night outside the hotel. Once you are in the room, no problem. The front desk staffs are nice and helpful.
Stayed 3 nights in Aug 2019
Response from hotel on 29 Aug 2019
Good afternoon: thank you very much for your appreciation we will try to improve

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Average
A bit rundown. Rooms aren't nice at all. Breakfast is poor.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Average
Not a very nice hotel. There are much better places in Cusco. Breakfast is poor.
Stayed 2 nights in Aug 2019
Response from hotel on 29 Aug 2019
good afternoon We will try to improve our service Thank you

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stuffy with no air circulation
There is no air circulation in the room. Very dark and stuffy. Nothing special about breakfast. But staff are very nice.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a wonderful hotel right in the middle of town! No need for a car; bring good walking shoes and enjoy exploring on foot. The main square, parks, a large market, food, and drinks all only a block or two away. Wonderfully friendly staff! Hot coca tea always available in the lobby and good free breakfast! Clean rooms and lobby. Always felt safe at night walking back to the hotel from main square alone as it is a somewhat lively street, not dark and scary. However, noise was never an issue! Slept well each night.
Stayed 3 nights in Sep 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disapointing hotel in Cusco
Bad choice for stay in Cusco. Beside a club (and the clubs close at 7am in Cusco). We lost water in our room each night we stayed there (3 nights). Our room was lighted all night long by the lignting of the hotel.
Stayed 1 night in Jun 2018

6/10 Okay

Monique, Ecuador

Liked: Cleanliness, room comfort
Good location to Plaza de Armas. Internet issues
Jean Pierre and the, Claudia, and the administrators were very nice. The young lady that was there was very rude. My son was there and asked her to call the room and she told him "no, just come to the hotel. The internet is terrible and the small lobby was always packed with people trying to connect. It was long freezing cold walk from my room to the lobby to try to have internet and this was very inconvenient. I could not even use my phone.
Stayed 10 nights in Jul 2017

8/10 Good

Damien

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel in great location
The hotel is clean and in a good location. Around the block is the Plaza de Armas. The hotel does not have heat but I've found that to be the case everywhere we've stayed over this 3 week trip in Peru. The hotel does have good hot water in the shower which we did not find at every hotel in Peru.
Stayed 1 night in Jul 2017

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up!
Great location, great price, great staff. Very happy with my stay.
Stayed 5 nights in Jun 2017

6/10 Okay

Natalie

Liked: Cleanliness
We could never get hot water for a shower and it was a little noisy as you could hear the other guests at night. Otherwise it was clean and in a convenient location for walking around the city.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good choice
We had a 2 night booking and left after the first night the room that we were given stunk seems that they was a sewage problem they showed us another room that was worst than the first one we were them given a third room which smelled much better, the rooms and place is dirty. The staff spoke some English and was very apologetic and helpful.The location is great and there is a nice little Bar/club upstairs, but I will not recommend the hotel

8/10 Good

Naim, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel at the edge of Plaza de Armas
A well-appointed hotel in old Cusco within spitting distance of the historic Plaza de Armas. It is surrounded by cobblestone lanes lined with excellent eateries, souvenir shops and other amenities. Apart from being at a convenient location, it has a pleasant ambience too.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Royal Quosqo Dec 2014 stay
The hotel is in a good location, right near the main plaza. The hotel people were helpful (they provided a scale to measure our hiking bag & recommended restaurants), and there was always somebody at the front desk, even when had to check out and leave for our hike at 3am. Our room, 127, was situated near the lobby where a lot of peole would pass by, and during the night we got awoken by noises. The room was clean, and the shower had hot water. Besides the noises, we had a great stay!

6/10 Okay

Duane, Colorado Springs

Liked: Cleanliness, staff & service, room comfort
Bargain, convenient, loud, disconnected.
This is a good hotel for the price. There are a few quick routes from here to the Plaza de las Armas and they are all a delight to walk. There is also a stone stair to a point that overlooks the plaza. Cusco is not a quiet place but this hotel lets all the sound in as though the walls were made of paper. This goes for the chatter of staff at all hours of the day and even into the night. The wireless situation will make you pull your hair out. If you have problems with connectivity ask someone at the desk to reset the router. As a last resort, get connected at a restaurant or cafe nearby. The staff is friendly and helpful and I would definitely consider a future stay.

6/10 Okay

Enrique, Puerto Maldonado

close to plaza de armas
Great location, walking distance from plaza de armas and several bars and restaurants.

8/10 Good

Arce I, LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good excellent service & close to everything
It was excellent 4 me ;)

6/10 Okay

Verified traveller

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Overall the place was great for the price! Positives: free wifi, decent breakfast (bread, jam, cheese, ham, coffee, tea), awesome hot water from the shower (good for cold Cusco nights), a 5 minute walk from the town square, 30 min walk to Sacsayhuaman, you can also rent a heater and hair dryer if needed. Downsides: cold room, slower service, lacks a little character/personality

2/10 Terrible

Nick

Disliked: Cleanliness, property conditions & facilities, room comfort
Friendly staff but very bad room condition
I stay there for one night with 4 family last Dec. The staffs are friendly but the room condition is very poor. There is soap only. no shamppp, no stand light, no cloth hanger etc. very small shower space, lack of hot water, light has no cover... I don't recommend to stay this hotel for family.

2/10 Terrible

Lj, Toronto

Disliked: Cleanliness, property conditions & facilities, room comfort
Grimy
Booked with Hotels.com and the hotel did not have the reservation for our triple in their book. They ended up showing us 2 quad rooms... One which wasn't even cleaned after a check out and the second with a horrible stench in the bathroom. We tried reasoning with the girl at the counter but she couldn't make any decisions and constantly had to make callls to her mgr to ask. In the end, we ended up getting a single and a double room. At least they were cleaner but the bathrooms smelled like sewage! And They almost dared charging a 10 soles for a hairdryer use! Would not recommend and would never stay here again!!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

10/10 Excellent

Yonghee

Stayed 1 night in Feb 2024

8/10 Good

Beatriz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien ubicado y con fácil acceso a la plaza , el punto negativo que pensamos es que no tiene enchufe en las áreas comunes, está ubicado en las zonas de las discotecas por lo general , muy buen servicio
Response from ALICIA on 23 Feb 2024
Buen dia:Estimada Beatriz muchas gracias por su comentario trataremos de mejorar nuestro servicio.

10/10 Excellent

DANIELA

Stayed 3 nights in Jul 2023

4/10 Poor

Paola

Disliked: Cleanliness, property conditions & facilities, room comfort
El hotel cuenta con buena ubicación las personas de los servicios muy amables todos pero lamentablemente los cuartos sucios tuve q pedir q me cambiaran las sabanas y cobijas y solo las sábanas lo hicieron, el cuarto era oscuro y por la noche entraba la luz q no dejaba dormir, pedi q me cambiaran a otra habitación y todo esta bien mas grande y mejor luz. Por la noche escuche a otros huéspedes q por favor le limpiaran el baño. Lo único recomendable es la ubicación y la amabilidad de las personas el resto no.
Stayed 3 nights in Jan 2020
Response from Adminitracion on 16 Jan 2020
Estimada Huésped Nos disculpamos por el cabello que se encontró en la parte superior de sus sabanas por tal razón le cambiamos y usted estuvo de acuerdo la habitación asignada era una standard para luego cambiarle a una Konfort mucho mejor.

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquilidad
Todo muy bien, en especial la comodidad de la estadia
Stayed 1 night in Dec 2019
Response from Equipo Royal Qosqo on 23 Dec 2019
Estimado Fernando Agradecemos su comentario y calificación lo que nos motiva a seguir mejorando.

10/10 Excellent

FREDDY

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Acogedor
Bien, solo mucho frío porque estábamos frente a la terraza. RL personal de recepción amables los 2 peruanos pero el venezolano/colombiano no fue amable. Me encanto fue las infusiones libres para el frío! :)
Stayed 4 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and clean hotel with nice service
Beautiful and clean hotel with nice service. Just make sure thry understood you correctly and during cold days it can be a but cold as there is no heating.
Stayed 3 nights in May 2018

6/10 Okay

Eunsun

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
서비스로 노력은 했으나 냄새나는 방
일단 객실이 지하에 있어서 그런지 곰팡이 냄새같은 냄새가 너무 나서 호텔을 옮길까 하다가 귀찮아서 그냥 있었음 직원들은 매우 친절하고 서비스도 열심히 해 주려 하는데 냄새를 없애주지는 못함 방안 불도 너무 어둡고, 유리창에 블라인드가 쳐져 있는데 안에서 불을 켜면 밖에서 다 보인다는걸 마지막날 알게 됨 뜨악 ~~~ 히터기는 무료로 제공 바로 앞에 디스코텍 이 새벽 6시까지 하니 거기 가실 분들은 숙박하면 편할듯 ㅎ
Stayed 2 nights in May 2018

6/10 Okay

Dieter

Disliked: Property conditions & facilities, room comfort
Mittelmäßiges Stadthotel nahe der Plaza de Armas
Superlage nahe an der Plaza de Armas, Hauszustand eher mäßig (teils baustellenartig), Betten mit doppelten schweren Wolldecken + großer breiter Daunendecke belegt, die keine Bewegung ermöglicht und so beängstigend war. Trotz Entfernung waren diese Decken am nächsten Tag wieder auf dem Bett.
Stayed 1 night in Mar 2018

4/10 Poor

Michel

Disliked: Cleanliness, property conditions & facilities, room comfort
Aller ailleurs!!!
Hotel en réparation, le plancher de la chambre était tellement mou qu’on avait peur de passer au travers. La chambre est très petite et mal éclairée. Le lit semblait mal propre et était court, difficile de s’allonger les jambes.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien atendido, buena ubicación, puede mejorar el desayuno y el humor de la chica q atiende el mismo
Stayed 1 night in Feb 2018

10/10 Excellent

Gustavo Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personal muy amable
Buen hotel el personal es muy amable me dejaron ingresar antes del horario del check-in a la habitación ,es un poco frío el hotel en general
Stayed 4 nights in Jan 2018
Response from Jean Pierre Carrera E. on 8 Feb 2018
Nos sentimos agradecidos por su comentario y nos alegra mucho que el trato del personal fuera de su agrado.

4/10 Poor

adriana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Não recomendo
Local necessita de uma reforma urgente. Ambiente velho, mal conservado, sujo. Quarto muito frio, roupa de cama velha com aspecto de suja, travesseiros desconfortáveis. Solicitei um transfer para meu filho que viajava sozinho, o funcionário me assegurou que providenciaria e que não me preocupasse. Embora eu tenha dado todas as informações sobre o voo, e ele tenha afirmado que monitoraria a chegada pela internet, ninguém apareceu. O pior é que não deram nenhuma explicação sobre o ocorrido. No check out a funcionária não sabia operar a máquina de cartão de crédito. Funcionários são aparentemente muito simpáticos, porém não resolveram nossas solicitações de forma satisfatória. A localização do estabelecimento é ótima, pena que as instalações não correspondam. Planejavamos ficar lá mais uma noite na volta de Machu Picchu. Desistimos e contratamos outro hotel.
Stayed 3 nights in Dec 2017
Response from Jean Pierre Carrera E. on 9 Jan 2018
Lamentamos los inconvenientes que tuvo durante su estadía en el hotel, tomaremos sus comentarios para mejorar en nuestro servicio. Agradeciendo sus palabras y esperando volver a verla en el hotel.

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Response from Juan Tapara on 9 Jan 2018
Thanks for the Score

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
No lo recomiendo.
Tuvieron que cambiarnos de habitación porque la primera estaba sucia, las camas tenían pelo y no parecían cambiadas. La primera noche tuvimos frío, hay que pedir calefacción para que la lleven. El hotel está en zona de discotecas, las llaves que te dan hacen ruidos y si llega el de la habitación de al lado tarde en la noche sus llaves suenan al abrir y te pueden despertar. Y están en remodelación así que no se parece a la foto que presentan. No tenían suficiente personal para atender. Y de las 2 veces que pedimos despertador una no llamaron para despertarnos. Lo positivo fue que nos hicieron temprano desayuno (6:00) uno de los días que nos tocó madrugar para ir a un tour.
Stayed 3 nights in Oct 2017
Lamentamos los inconvenientes que tuvo durante su estadía, tomaremos en cuenta su comentario para realizar cambios en las habitaciones.

8/10 Good

Alma, México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel, cerca del centro
Buen hotel si lo que buscas es estar cerca del centro de la ciudad. El trato del personal es excelente
Stayed 1 night in Sep 2017

2/10 Terrible

GUN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
horiible
horrible wifi in room(never worked during 3days, many tourist complaint about that but they said only in lobby) requires additional charge on credit card without notification. [he doesn't explain anything(price, currency conversion rate, etc) and took my credit card and swiped it] I thought amount of fare is weird, then he said there is additional charge on credit card.
Stayed 2 nights in Jul 2017

2/10 Terrible

GUN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
horrible
horrible wifi in room(never worked during 3days, many tourist complaint about that but they said only in lobby) requires additional charge on credit card without notification. [he doesn't explain anything(price, currency conversion rate, etc) and took my credit card and swiped it] I thought amount of fare is weird, then he said there is additional charge on credit card.
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Localização
Ótima localização, perto da plaza de armas e ao comercio e restaurantes locais. Muito próximo das principais agências de turismo.

2/10 Terrible

MOUFIDA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très décevant
Je ne recommande pas cet hôtel. L accueil est décevant. Le gérant est méprisant. L hotel est situé près de plusieurs boîtes de nuits. Il y a bcp de bruit. Dommage pour notre séjour.

6/10 Okay

SHJ, Panamá

Hotel básico...
Está bien para pasar la noche y estar cerca de donde salen los tours por la mañana. Aunque no hay grandes comodidas, lo que realmente molesta, es el frío en la habitación. El personal es muy amable.

8/10 Good

Sujin, seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good good
very good

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

luis , b

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen trato, buen hotel.
A dos cuadras de la plaza de armas, ubicado cerca , las habitaciones limpias, un poco fría por el clima pero puedes pedir calefacción. Orientación y buen trato. Servicio de lavandería. Muy bueno.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Bastante aceptable
Buena ubicación, trato amable, personal servicial, si en fotografías se ve un poco mejor, y cuando llegamos estaba en remodelación por lo que no estaba al 100%, en general bien.

6/10 Okay

CÁSSIO, Rio Branco

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Estadia em Cusco saindo de Rio Branco AC
O Hotel é bem localizado, mas como eu estava com família passei alguns inconvenientes pelo fato do hotel estar cercado por boates e pub's. A limpeza do quarto poderia ser mais criteriosa, faltando alguns detalhes como um simples tapete na saída do box (o qual é uma cortina de plástico). Quando reservei o hotel o hoteis.com informou me que o estacionamento era gratuito, mas quando solicitei uma vaga para meu carro quiseram me cobrar S/.10 por dia. Daí acabei deixando o carro na rua mesmo.

8/10 Good

tomo

Liked: Cleanliness, staff & service
アルマス広場近くのお手頃安全宿
2日目前に同じホテルに滞在しているため、同様のレビューだがスタッフは英語話せるのでコミュニケーションは問題なく、協力的な対応してくれた。