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Reviews of Santa Lucia House - Forum

4 out of 5
Santa Lucia House - Forum
Antonio Borrero 10-91 y Mariscal Lamar, Cuenca, Azuay

Reviews

9.4

Exceptional

Rating 10 - Excellent. 232 out of 318 reviews" "
Rating 8 - Good. 60 out of 318 reviews" "
Rating 6 - Okay. 16 out of 318 reviews" "
Rating 4 - Poor. 6 out of 318 reviews" "
Rating 2 - Terrible. 4 out of 318 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very cozy, well maintained, friendly staff
Stayed 2 nights in Mar 2024
Response from Santa Lucia House Fórum on 25 Mar 2024
Good evening, its a pleasure for us to serve you, we are happy that your stay was pleasant. We hope you visit us next time. Greetings

10/10 Excellent

BYRON

Stayed 1 night in Feb 2024
Response from Santa Lucía House Fórum on 22 Mar 2024
Thanks for your opinion. It was a pleasure.

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Emilia González on 14 Feb 2024
Thank you for you qualification, It was a pleasure to serve you! See you soon!

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, amenities
Stayed 4 nights in Nov 2023
Response from Cristina Loja on 2 Feb 2024
Agradecemos por su calificación. Fue un placer atenderle.

10/10 Excellent

Keith

Stayed 2 nights in Jan 2024
Response from Cristina Loja on 9 Jan 2024
Thanks for your opinion. It's a pleasure!

10/10 Excellent

Nicole, Quito

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Cristina Loja on 29 Jan 2024
Thanks a lot. It's a pleasure.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was outstanding from our morning breakfast waiter to the front desk personnel. The decor of the building has a great feel. We were able to arrange for laundry services during our stay.
Stayed 2 nights in Dec 2023
Response from Cristina Loja on 5 Jan 2024
Thanks a lot for your opinion. It's very important for us!

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice hotel, friendly staff and clean. Inexpensive and very much worth the money. The rooms have windows only to inside or a courtyard.
Stayed 3 nights in Dec 2023
Response from Cristina Loja on 29 Dec 2023
Dear CarlThanks for your opinion. The hotel was restructured in a colonial house that was more than 100 years old. Remind, you visited us in high season, but your rate was normal. It was a plesure!

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Super helpful and responsive when we sent a message. allowed us a late check out time
Stayed 2 nights in Dec 2023
Response from Cristina Loja on 6 Dec 2023
Thanks for your comment.It's a pleasure!

10/10 Excellent

Walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice hotel in a good location
Stayed 1 night in Nov 2023
Response from Cristina Loja on 6 Dec 2023
Thanks for your opinion.It's a pleasure!

8/10 Good

Peter R

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy. Very old building, creaky. One cranky child made life miserable. Sound carries throughout. NO ELEVATOR.
Stayed 3 nights in Nov 2023
Response from Cristina Loja on 20 Nov 2023
Thanks a lot for your opinion. The house is more than 100 years old. This is a colonial hotel just with 2 floors.

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Cristina Loja on 10 Nov 2023
Thanks a lot. It was a pleasure.

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked its proximity to center square. Did not like how far away it was from the parking lot especially due to heavy traffic and having to carry luggage from an to the hotel.
Stayed 1 night in Nov 2023
Response from Santa Lucía House Fórum on 5 Nov 2023
Thank you very much for your comment, it is important for us to know your opinion, we will continue working to offer a quality service, aiming to exceed your expectations.

10/10 Excellent

judith

Stayed 1 night in Oct 2023
Response from Cristina Loja on 20 Nov 2023
Thanks a lot for your opinion. It was a pleasure.

10/10 Excellent

Carlos

Stayed 3 nights in Sep 2023
Response from Santa Lucía House Fórum on 15 Oct 2023
Dear guest, thank you for your feedback! It was a pleasure.

10/10 Excellent

Katie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very nice, staff were amazing and so helpful. Loved it.
Stayed 3 nights in Sep 2023
Response from Santa Lucia House Fórum on 21 Sept 2023
Dear Katie, thank you very much for your comment, it was a pleasure serving you, we hope to have you back soon.

8/10 Good

Antonius

Stayed 2 nights in Sep 2023
Response from Santa Lucía House Fórum on 2 Oct 2023
Apreciamos su calificación. Fue un gusto servirle.

10/10 Excellent

William Horton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Always smiling and helpful. Room was clean and good size. Location excellent
Stayed 2 nights in Aug 2023
Response from Emilia on 3 Sept 2023
Thank you very much for your comment, it is a pleasure to serve you, we hope to have you back soon.

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Patricia on 12 Aug 2023
Thank you so much for your qualification!

10/10 Excellent

Ian, PHOENIX

Stayed 1 night in Aug 2023
Response from Santa Lucía House Fórum on 29 Aug 2023
Thanks a lot for your opinion. It was a pleasure.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful time. One of the best, caring, and helpful staff I have ever encountered in my travels.
Stayed 2 nights in Jul 2023
Response from Santa Lucía House Fórum on 20 Jul 2023
Thanks a lot for the information. It was a pleasure to receive you!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Staff is very kind and attentive! Would highly recommend!
Stayed 1 night in Jul 2023
Response from Doménica Vera. on 15 Jul 2023
Dear guest thank you for your feedback! It was a pleasure.

10/10 Excellent

Leah

Stayed 1 night in Jul 2023
Response from Patricia on 3 Aug 2023
Thanks a lot for your opinion

6/10 Okay

Leon

Liked: Cleanliness, staff & service
Disliked: Room comfort
Charming but not my style
Despite a charming look and good location in Cuenca, you hear every word spoken by other guests everywhere in this two-story converted house. It was like they were in your room or next to it, even from the restaurant from the ground floor during breakfast time (breakfast was very good). Not my style of accommodations when I vacation but my girlfriend chose it. I prefer a modern type hotel with sound control. Hard to get privacy or rest while hearing activity so loud and clear all the time. Staff was really nice and friendly, clean room, comfortable bed, decent bathroom but an open small window near the ceiling to ventilate the bathroom air into the....hallway (?), room was a bit too small, nice closet space.
Stayed 2 nights in Jun 2023
Response from Patricia on 27 Jun 2023
Dear Leon, thanks for sharing and telling us about your experience because this helps us to improve. Also, remember that our hotel is in a restored colonial house.

10/10 Excellent

Cristina, Pittstown

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay in this classic hotel. We loved the clean and quiet rooms. Would recommend for anyone traveling and just needing where to sleep.
Stayed 1 night in Jun 2023
Response from Santa Lucía House Fórum on 21 Jun 2023
Thanks a lot for your opinion. It's a pleasure to form part of your trip.

10/10 Excellent

Darwin

Liked: Cleanliness, staff & service, property conditions & facilities
It’s great and convenient place to stay.
Stayed 1 night in Jun 2023
Response from Hotel Santa Lucia House - Forum on 12 Jun 2023
Thank you very much for taking the time for feedback. It was a pleasure!

10/10 Excellent

XAVIER, HALLANDALE BEACH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect hotel, clean, excellent location. Patricia and Geovana made the stay easy!
Stayed 2 nights in May 2023
Response from Santa Lucía House Fórum on 2 Jun 2023
Thanks a lot for your opinion, it's very important for us! It's a pleasure!

10/10 Excellent

Ramon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Calderon Square and Cuenca Cathedral. Cuenca is the most beautiful colonial and modern cty of Ecuador. Wakable, safe and great cheap transportation system. You can get airport on Tranvía.
Stayed 4 nights in May 2023
Response from Doménica Vera on 20 May 2023
Dear guest thank you for your feedback and visiting us!

8/10 Good

Jim

Liked: Cleanliness, staff & service
Good location n the best staff you can find!
Stayed 1 night in Apr 2023
Response from Patricia on 19 May 2023
Thanks a lot for your feedback! We hope to have you back soon!

10/10 Excellent

Ines

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful colonel house & cleaning & very good staff
Stayed 2 nights in May 2023
Response from Santa Lucía House Fórum on 18 May 2023
Thanks a lot for your opinion. It was a pleasure for us!

10/10 Excellent

Dagmar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed the friendliness of the staff. The breakfast was generous and delicious. The hacienda style accommodations were wonderfully stylish and quiet. The interior of this beautiful hotel became a sanctuary after a busy and noisy day downtown.
Stayed 3 nights in May 2023
Response from Doménica Vera on 17 May 2023
Dear guests, thank you for taking the time to send your comments. It is a pleasure to offer the best of us!

10/10 Excellent

Kate, Colorado Springs

Liked: Cleanliness, staff & service, property conditions & facilities
I can't overstate how kind and helpful the staff was. Loved staying here!
Stayed 2 nights in May 2023
Response from Santa Lucía House Fórum on 16 May 2023
It's a pleasure for us. Thanks a lot for your opinion.

10/10 Excellent

GUSTAVO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 2 nights in May 2023
Response from Santa Lucía House Fórum on 10 May 2023
Thanks a lot for your opinion, it's very important for us.

6/10 Okay

Alejo

Stayed 1 night in May 2023
Response from Doménica Vera. on 28 May 2023
Muchísimas gracias por su calificación.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Top Notch!
A truly excellent hotel with outstanding service. Guests can choose from w wide variety of custom prepared options for breakfast. There is a very nice sitting room upstairs. The location near the historic center is great, and my room was very quiet. The only drawback was that the room was not large enough to accommodate a comfortable chair for reading or napping.
Stayed 3 nights in May 2023
Response from Doménica Vera on 6 May 2023
Thank you very much for taking the time to let us know how your stay at our hotel was. It was a pleasure to offer you the best of us. We will take into account all your recommendations.

10/10 Excellent

Jolene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Extremely helpful. Breakfast was great. Hotel is close to several things to do and see along with great resturants.
Stayed 4 nights in Apr 2023
Response from Doménica Vera. on 24 Apr 2023
Dear Jolene.What a pleasure it was to have you in our hotel. Thank you for your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good Trip
Excellent and convenient hotel, perfect for resting after long town walks
Stayed 2 nights in Apr 2023
Response from Patricia on 17 Apr 2023
Dear guest, we really appreciate your comment and feedback. Thanks a lot.

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable stay in a beautiful building. This is a clean, comfortable hotel located near Parque Calderon in Cuenca. The staff is very helpful and accommodating, the beds are comfortable, the shower is great, and the breakfast is simple but delicious. Special thanks to Christina and Dominica for making us feel welcome during our check-in and stay.
Response from Santa Lucía House Fórum on 10 Apr 2023
Thanks a lot for your time to write this comment. It's very important for us! It's a pleasure to form part of your trip in the city.We hope that you come back soon! Regards!!.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 2 nights in Apr 2023
Response from Santa Lucía House Fórum on 7 Apr 2023
Thanks a lot for your opinion. It's very important for us. Regards!

10/10 Excellent

MELISSA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service from Doménica was ABOVE AND BEYOND and made such an incredible impact on this trip! She truly is a special human being and you feel so good just being in her presence! She went out of her way to provide a delicious breakfast for me that accommodated my allergies and was so helpful with recommendations and also assisting with booking a taxi to a remote location. This hotel is so lucky to have such an incredible employee!! Thank you Doménica!! My room was so quiet I didn’t hear a thing the entire time I was here. It’s perfectly located to everything in the historic district. Close to a grocery store, farmacia and lots of shops and great places to eat. The bed was super confortable too! Thank you for such an incredible experience!
Response from Santa Lucía House Fórum on 4 Apr 2023
It's a pleasure to form part of your trip in the city. Thanks a lot for your opinion, It's very important for us.I hope that you come back soon. Regards!

10/10 Excellent

Daniela

Stayed 1 night in Mar 2023
Response from Doménica Vera. on 3 Apr 2023
Muchísimas gracias por su calificación. Fue un placer recibirle en nuestro hotel.

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are particularly welcoming, I've stayed there many times over the years and they always meet my expectations. The hotel is quaint and my only issue is that the front rooms are a little "noisy" with the creaky floors and people talking as they pass by.
Stayed 4 nights in Mar 2023
Response from Doménica Vera. on 25 Mar 2023
Dear Mrs. Jane. Thank you for your feedback. You will be always welcome! Our hotel is a restored colonial house.

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy room 5 but everything else was perfect
Love the hotel, repeat visit. However room 5 is tooooooooo noisy
Stayed 1 night in Mar 2023
Response from Doménica Vera. on 20 Mar 2023
Dear Donald, thank you for your opinion. Our hotel is a restored colonial house. Please, on your next visit can you tell us which room you prefer.

10/10 Excellent

JUAN

Stayed 1 night in Mar 2023
Response from Doménica Vera on 8 Apr 2023
Thank you very much for your feedback! It was a pleasure serving you!

8/10 Good

Ria

Stayed 4 nights in Mar 2023
Response from Santa Lucía House Fórum on 6 Apr 2023
It's a pleasure to form part of your trip in the city. We hope that you come back soon! Regards!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful atmosphere. Everyone at the hotel were helpful and gracious. Would definitely recommend this place.
Stayed 5 nights in Mar 2023
Response from Santa Lucía House Fórum on 15 Mar 2023
Thanks a lot for your opinion, it's very important for us. It's a pleasure to form part of your trip in the city.I hope that you come back soon!

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
A nice property for the price!
Stayed 1 night in Feb 2023
Response from Santa Lucía House Fórum on 14 Mar 2023
Thanks a lot for your opinion. It was a pleasure to form part of your trip in the Cuenca city.

8/10 Good

Robin

Stayed 3 nights in Mar 2023
Response from Doménica Vera on 2 Apr 2023
Thank you very much for your feedback!

10/10 Excellent

ANDREA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and clean
Stayed 2 nights in Feb 2023
Response from Santa Lucía House Fórum on 2 Mar 2023
Thanks a lot for visit us! It was a pleasure that you were in our hotel.Come back soon! Regards!

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
This is a nice hotel close to the attractions with a great breakfast. The only downside is that the rooms are not very spund proof, and with this hotel being so small, you can hear everything.
Stayed 2 nights in Feb 2023
Response from Hotel Santa Lucia House - Forum on 24 Feb 2023
Dear Matthew, was a pleasure to receive you! Thanks a lot for your comments.