Outdoor pool

Reviews of Holiday Inn Express Crockett, an IHG Hotel

2.5 out of 5
Holiday Inn Express Crockett, an IHG Hotel
1511 Southeast Loop #304, Crockett, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 104 out of 232 reviews" "
Rating 8 - Good. 68 out of 232 reviews" "
Rating 6 - Okay. 36 out of 232 reviews" "
Rating 4 - Poor. 14 out of 232 reviews" "
Rating 2 - Terrible. 10 out of 232 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities
Black mold in bathroom under construction lousy breakfast nothing advertised was available all together horrible. Will not recommend to anyone
Stayed 2 nights in Mar 2024
Response from General Manager on 28 Mar 2024
Thank you for your third review BECAUSE you know bad news comes in threes. We have it posted on our website that we are currently going through renovations. If Expedia didn't relay that message, take it up with them. Also on our website, we have information about our to-go breakfast. They are oven baked sausage, egg, and cheese biscuits, not microwaved. Most of our guests wish we would keep the biscuits once our breakfast bar opens back up but then again, most of our guests don't smoke in our rooms either. We are a non-smoking facility and the room you occupied reeked of smoke and we had to put it out f order for multiple days.Our hotel, even though there are crews working, is still kept clean and tidy. You may have saw some mildew in the bathroom from guests not using the exhaust fan while showering, but we will definitely make sure we forward that to the correct department. You may want to do some research on black mold before confusing mildew for mold. If it was black mold, we wouldn't be open.Last but not least, we have decreased our rates to reflect our renovation construction. We aren't going to greet you with, "hello, you got a discount on your room because we are renovating". We wish you safe travels in the future.

10/10 Excellent

Taylor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Back of the property for trailers or bigger trucks is inconvenient
Stayed 2 nights in Feb 2024
Response from General Manager on 12 Mar 2024
Thank you for your feedback, we apologize our graveled area was not big enough to accommodate you comfortably. We have little room to work with and it the only area we have to offer trailers and bigger trucks. We wish you safe travels.

8/10 Good

Taylor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 9 Jan 2024
Thank you for the 4 out of 5 rating and taking the time to complete this review. We hope to see you the next time you plan to stay in Crockett, Texas!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer
The friendliness of th staff, check in was a breeze, and the complimentary breakfast was amazing
Stayed 1 night in Dec 2023
Response from General Manager on 12 Dec 2023
Hello Happy customer! We are delighted to hear you LOVED your stay with us and that we were able to meet your expectations. We hope to see you next time you plan to stay in Crockett, Texas!

6/10 Okay

James

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great place/ terrible check-i
The hotel is very nice and should be for the price. If you stay in Crockett i would highly recommend. The only 1 start i would give is for the desk clerk. She made me feel as if i should be gracious that she is helping me check in.
Stayed 2 nights in Dec 2023
Response from General Manager on 12 Dec 2023
Thank you for taking the time out of your day to share your feedback with us. We truly appreciate the recommendation and kind feedback about our location. I am so very sorry you did not feel welcomed during your check in process. Please be assured I have personally looked into who checked you in and I will use this survey as a coaching opportunity in effort to prevent this from happening in the future. Please feel free to reach out to me directly if there is any way I may be able to assist you.

8/10 Good

Colleen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall the hotel was the best in the city. Staff was terrific.
Stayed 3 nights in Nov 2023
Response from General Manager on 24 Nov 2023
We appreciate you taking the time out of your day to share your opinion with us. We are glad to hear you LOVED your stay with us. We look forward to seeing you again in the future.

8/10 Good

Debbie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and friendly staff
Staff was very friendly. Room looked fresh and updated except for the bathroom. It needs attention. Have stayed there several times in the past few years and had not problem. Great location if attending something at the civic center.
Stayed 1 night in Nov 2023
Response from General Manager on 24 Nov 2023
Thank you for your honest feedback. We are currently under renovations, I'm pleased to inform you, the bathrooms are currently being remolded! I hope you get a chance to come by and stay with us after our remodel!

10/10 Excellent

Romina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on 31 Oct 2023
Thank you for the 5 out of 5 rating! We appreciate the patience during our remodeling journey. We hope to see you again soon!

10/10 Excellent

Kaltrain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on 10 Oct 2023
Thank you for the 10 out of 10 rating. We hope to see you next time, safe travels!

10/10 Excellent

Ivirah

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay the only problem was we was bullied by a Wolf spider 🕷️ none of us had never seen one so huge but the staff and another customer who works pest control came right away and took care of it
Stayed 1 night in Sep 2023

10/10 Excellent

RAMON

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely nice staff and the room was super cleaned and had a very fresh smell to it.
Stayed 1 night in Sep 2023

10/10 Excellent

Pedro

Stayed 1 night in Sep 2023
Response from General Manager on 24 Nov 2023
Thank you so much for the 10/10 rating! We are thankful that we were able to meet your expectations. We hope to see you again soon!

10/10 Excellent

SHERRI

Stayed 1 night in Sep 2023

2/10 Terrible

Timothy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible stay
Terrible,the first room sheets were dirty, air condition didn't work. Had to move to another room. I feel i should have had better service at a Holiday inn
Stayed 1 night in Aug 2023

10/10 Excellent

Felicia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2023
Response from General Manager on 22 Aug 2023
Thank you for the 5 out of 5 rating. We hope to see you again soon!

10/10 Excellent

Lucinda

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great stay
Stay was very relaxing rooms had dust on headboards and lamps that triggered my allergies but other than that great experience very nice employees breakfast attendant saw me struggling and hurried to give me a tray and offer help sweet lady wish I had her name check-in attendant sweet girl absolutely my stay wherever we go
Stayed 1 night in Aug 2023
Response from General Manager on 22 Aug 2023
Thank you for taking the time out of your day to share your experience with us. We apologize greatly for the inconvenience encountered. Please be assured the correct department is taking the necessary steps to prevent this from occurring in the future. We are pleased too have been able to do what we could with pride to accommodate you in the best way possible.

8/10 Good

Dione

Travelled with family
Liked: Cleanliness, staff & service
The stay was pretty comfortable. However, the bathtub needed significant maintenance, as it was rusted and had a gaping crack near the faucet. The breakfast was less than desirable, but the pancakes were good. It would have been nice to include a selection of fruit as a healthier option as well. Thanks!
Stayed 1 night in Jul 2023
Response from General Manager on 26 Jul 2023
Thank you so very much for your feedback! Please know this issue is under current repair. We apologize for this inconvenience and that you did not enjoy our breakfast, we do provide apples and bananas. We strive daily to improve, your comments help us identify where we fall short. Again we do apologize for not meeting your standards, and thank you again for your feedback!

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beds comfortable. Room clean.
Stayed 1 night in Jul 2023
Response from General Manager on 26 Jul 2023
Thank you for the rating! We are grateful we were able to meet your expectations! We hope to see you in Crockett, Texas again soon!

8/10 Good

Jasani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from General Manager on 21 Jul 2023
Thank you for taking the time out of your day to complete this survey and share your feedback with us! We hope to see you again in the future!

8/10 Good

Justin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Roaches in my room
I reported to the front desk, there is an IHG Cleanliness Policy and there were several roaches in our room; alive and dead. This did not live up to my standard of cleanliness. I am waiting to hear back from the hotel on how they are going to make this right.
Stayed 1 night in Jul 2023
Response from General Manager on 5 Jul 2023
Thank you for your feedback, we have a zero bug policy, please be assured this room was shut down immediately and the exterminator has treated it a few times since. I have spoke with the Front Office Manager, she has assured me she has spoken with the other guest that was in the room as her information was used for the booking. She mentioned she was able to resolve the issue and the guest she spoke to was pleased with the resolution. We apologize for the inconvenience you all experienced, we strive daily to improve and we will do what we can to prevent this from happening again.

6/10 Okay

Tammy

Business traveller
Stayed 1 night in Jun 2023
Response from General Manager on 12 Jun 2023
Thank you for taking the time out of your day to share your opinion of our facility. Although we have not been given specifics on your stay, please be assured we strive daily to improve. We do apologize for not meeting your expectations 100%.

10/10 Excellent

Bill

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Well kept. Friendly staff. Great breakfast.
Stayed 1 night in Jun 2023
Response from General Manager on 12 Jun 2023
Thank you so much for your kind feedback about your experience at our facility. We do our best to meet the expectations of our guests, thank you again for the reassurance we are on the right track!

10/10 Excellent

Sarah

Stayed 1 night in Jun 2023
Response from General Manager on 3 Jul 2023
Thank you very much for your 5/5 rating! We are delighted to know me meet your expectations! We wish you safe travels and hope to see you again soon!

8/10 Good

Sarah

Stayed 1 night in May 2023
Response from General Manager on 19 Jun 2023
Thank you for your rating of our facility. We do our best daily to ensure we are providing the best service possible. We hope to see you again soon.

10/10 Excellent

Bennie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was comfortable there
Stayed 1 night in May 2023
Response from General Manager on 22 May 2023
We are delighted to know you had a comfortable experience at our facility! Thank you for your feedback. We hope to see you next time!

8/10 Good

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find
Stayed 1 night in Apr 2023
Response from General Manager on 25 Apr 2023
We are happy to know you had no trouble finding our location! Thank you for the rating, we hope to see you again soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from General Manager on 21 Apr 2023
Thank you for taking the time out of your day to complete this review. We are delighted to know we met your expectations. We hope to see you again in the future.

10/10 Excellent

Belinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from General Manager on 21 Apr 2023
We appreciate the 10 out of 10! We are excited to know you LOVED your stay at our facility. We hope to see you again the next time you plan to stay in Crockett, Texas.

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from General Manager on 21 Apr 2023
Thank you for taking the time out of your day to share your feedback with us. We are delighted to know we were able to meet your expectations. We look forward to seeing you again soon.

10/10 Excellent

Cody

Stayed 1 night in Feb 2023

6/10 Okay

Curtis

Travelled with family
Liked: Cleanliness, staff & service, amenities
It appears to be the best option available in Crockett TX. Rooms and property were clean and tidy; but, similar to the last time I stayed there, the maintenance of some of the room facilities was lacking (toilet flush leaver was coming apart and the towel rack in the bathroom was about to fall off the wall tub faucet also felt like it was coming apart). The breakfast buffet was a nice touch. Overall I would stay there again.
Stayed 3 nights in Jan 2023

8/10 Good

DELBERT

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property was nice, quiet and clean. Easy access and convenient parking. The ice machine was broken on our floor. Everything else was good!
Stayed 1 night in Jan 2023

10/10 Excellent

Floydrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

6/10 Okay

Rashid

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Bed bugs, Had to change the room at middle of the night
Stayed 2 nights in Dec 2022

4/10 Poor

Sean

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Rooms need a renovation. Furniture falling apart, overall appearance of room was not good. I would Expect more from this hotel.

10/10 Excellent

Adrianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Romelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk personnel was great!!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Well cleaned room, comfortable bed
Stayed 1 night in Oct 2022

10/10 Excellent

George Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly. Simple convenient breakfast. Room clean and quiet.
Stayed 7 nights in Oct 2022

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

6/10 Okay

Bradley

Travelled with partner
Liked: Staff & service
Everything was good except the bad smell in the room. Not sure if there was a pet in there before us or what .
Stayed 1 night in Oct 2022

8/10 Good

Sandra, Odessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the convenience of this hotel.
Stayed 2 nights in Oct 2022

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Comfortable and clean room. Parking lot set up for trailer parking. Also safe.
Stayed 1 night in Oct 2022

6/10 Okay

Billy

Liked: Staff & service, amenities
The price was not worth the room
Stayed 1 night in Oct 2022

8/10 Good

Toni

Travelled with group
Liked: Staff & service, room comfort
In town for a wedding nice staff but hotel needs som updating
Stayed 1 night in Oct 2022

8/10 Good

samantha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl that chevked me in was absolutely great!
Stayed 1 night in Sep 2022

10/10 Excellent

ralph

Business traveller
Liked: Cleanliness, staff & service, room comfort
Bathtub repair in 212
Stayed 2 nights in Sep 2022