Front of property – evening/night

Reviews of St. Eugene Golf Resort & Casino

3.5 out of 5
St. Eugene Golf Resort & Casino
7777 Mission Road, Cranbrook, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 520 out of 1001 reviews" "
Rating 8 - Good. 338 out of 1001 reviews" "
Rating 6 - Okay. 93 out of 1001 reviews" "
Rating 4 - Poor. 37 out of 1001 reviews" "
Rating 2 - Terrible. 13 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lindsay on 14 Apr 2024
Hi James,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!Have a great day!

8/10 Good

Chris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Property is one of the best options in Cranbrook as it’s quite, reasonably priced and has great amenities (golf, pool, hot tub, casino, bar and great restaurants).
Stayed 1 night in Apr 2024
Response from Lindsay on 14 Apr 2024
Hi Chris,Thank you so much for your wonderful review. We are so excited when guests enjoy their stay with us!We will see you again soon, on your next trip out to the Cranbrook area!Have a great day!

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. Enjoyed our meal at the dining room, which is part of the casino. We were concerned it would be noisy but not so. Very quiet machines
Stayed 1 night in Apr 2024
Response from Lindsay on 14 Apr 2024
Hi Kevin,Thank you so much for taking the time to leave a review for our resort. We are so happy to hear that you enjoyed your stay with us, and glad that you were able to enjoy dinner in the Casino during your stay. We hope we will see you again soon the next time you are in our area.Have a great day!

10/10 Excellent

Lana

Stayed 1 night in Apr 2024

8/10 Good

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, very clean rooms, great service. Overall had a wonderful stay. Only a couple of negatives. Casino restaurant food was not great, Mac and Cheese was bland, very thick and gluey and steak was ok but a bit tough. Room was very nice but quite dark so could use better or additional lighting.
Stayed 1 night in Mar 2024
Response from Lindsay on 2 Apr 2024
Hi Monique,Thank you so much for taking the time to leave us a review. I have passed along your valued comments to our departments so that they are aware. We appreciate you bringing this to our attention. We hope that we can wow you on your next visit to our resort!Have a wonderful day!

8/10 Good

mike

Liked: Staff & service
out back door cigaretta buts all over you no peple smoke there put out a ashtray
Stayed 2 nights in Mar 2024
Response from Lindsay on 2 Apr 2024
Hi Mike,Thank you so much for taking the time to leave us a review and make us aware of this issue. I have passed it along to our team.We value feedback such as yours as it helps us to improve our resort to make everyone's stay enjoyable.Have a wonderful day!

8/10 Good

Gregory

Stayed 1 night in Mar 2024
Response from Lindsay on 14 Apr 2024
Hi Gregory,We're delighted that you enjoyed your recent stay with us, as reflected in your 4/5 rating. Your satisfaction is our top priority, and we're grateful for your feedback. If there's anything we can do to ensure a 5-star experience during your next visit, please don't hesitate to reach out. We look forward to having the opportunity to welcome you back in the future. Have a wonderful day!

10/10 Excellent

Dianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant environment.
Stayed 1 night in Mar 2024
Response from Lindsay on 2 Apr 2024
Hi Dianna,Hello, thank you for taking the time to recommend us on Expedia. We appreciate the feedback and glad you make St. Eugene Resort your choice hotel while in Cranbrook. We look forward to your next visit!Have a wonderful day!

10/10 Excellent

Carol, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 2 nights in Mar 2024
Response from Lindsay on 2 Apr 2024
Hi Carol,Thank you so much for the fabulous rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you soon! Have a wonderful day!

10/10 Excellent

Lee

Liked: Property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Lindsay on 2 Apr 2024
Hi Lee,Thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area. Have a great day!

10/10 Excellent

MARC

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here, amenities are great, friendly staff, spacious rooms!
Stayed 2 nights in Mar 2024
Response from Lindsay on 25 Mar 2024
Hi Marc,Thank you so much for choosing St. Eugene's for your stay and for taking the time to leave us a kind review! We really do appreciate hearing that our guests love staying here. We look forward to your next visit soon!Have a wonderful day!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lindsay on 25 Mar 2024
Hi Chris,Thank you so much for taking the time to leave us a rating after your stay. It really means a lot that you enjoyed your time here. We hope to see you again soon!Have a wonderful day!

10/10 Excellent

Linda

Liked: Staff & service, property conditions & facilities
Always a wonderful stay and their restaurant Is outstanding.
Stayed 2 nights in Mar 2024
Response from Lindsay on 22 Mar 2024
Hi Linda,Thank you so much for taking the time to leave us a review, your comments make our day bright! I will pass your comments onto the restaurant as well! We hope to see you again soon!Have a wonderful day!

10/10 Excellent

kim

Liked: Cleanliness, staff & service, property conditions & facilities
all good
Stayed 1 night in Mar 2024
Response from Lindsay on 11 Mar 2024
Hi Kim,Thank you so much for taking the time to leave us a review. We are glad to hear you enjoyed your stay with us. We hope to see you again very soon!Have a wonderful day!

10/10 Excellent

Carol, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 2 nights in Feb 2024
Response from Lindsay on 11 Mar 2024
Hi Carol,Thank you for taking the time to leave us a review! We really appreciate your feedback and are glad that you enjoyed your time at our wonderful resort.Have a great day!

10/10 Excellent

Dawn

Stayed 1 night in Mar 2024
Response from Lindsay on 28 Mar 2024
Hi Dawn,Thank you so much for taking the time to leave us a wonderful rating, we are so happy to hear that you enjoyed your time at St. Eugene.We hope that we will see you again soon on your next visit to the area!Have a wonderful day!

8/10 Good

Bryan

Stayed 1 night in Mar 2024
Response from Lindsay on 7 Mar 2024
Hi Bryan,Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!Have a wonderful day!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lindsay on 6 Mar 2024
Hi Michael,We are incredibly grateful that you took the time to rate us. We hope to have you back with us soon!Enjoy your day!

8/10 Good

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Mar 2024
Response from Lindsay on 4 Mar 2024
Hi Crystal,We truly appreciate your time in leaving us a review. If there is anything that we can do to make your next stay better, please don't hesitate to reach out!We look forward to your return!Have a wonderful day!

10/10 Excellent

Connor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area
Stayed 1 night in Feb 2024
Response from Lindsay on 4 Mar 2024
Hi Connor,Thank you so much for your review! We are so glad that you enjoyed it here, and we look forward to your return!Have a wonderful day!

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
All good!
Stayed 1 night in Feb 2024
Response from Lindsay on 4 Mar 2024
Hi Norma,Thank you so much for taking the time to leave us a review. We truly appreciate your support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products/services and outstanding customer care to make every interaction with us remarkable.We hope that you have a wonderful day!

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
It is a beautiful hotel and gorgeous setting , love this place.
Stayed 2 nights in Feb 2024
Response from Lindsay on 4 Mar 2024
Hi Phil,Thank you for such kind comments about our resort! We truly appreciate it! We are so pleased to hear you enjoyed your stay. We look forward to welcoming you back to beautiful Cranbrook!Have a wonderful day!

6/10 Okay

Brian E

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The lodge room we were assigned to was not what I expected. The bathroom is just a bathtub with a shower and no grab handles for elderly to steady themselves. Definitely a serious hazard if you were to slip and fall. We had to change rooms for safety reasons
Stayed 2 nights in Feb 2024
Response from Lindsay on 29 Feb 2024
Hi Brian, Thank you for taking the time to leave a review, I am sorry that the room we first put you in was not what you were looking for, it looks like we were able to quickly move you to an accessible room during your stay, we would like to see you come back, please don't hesitate to call us in advance to let us know about your room needs so that we may properly assign your room before arrival.Have a wonderful day

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & safe
Stayed 1 night in Feb 2024
Response from Lindsay on 29 Feb 2024
Hi Norma,Thank you so much for your review! We appreciate your time, and we look forward to your next stay with usHave a wonderful day!

8/10 Good

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet and the staff were excellent
Stayed 2 nights in Feb 2024
Response from Lindsay on 28 Feb 2024
Hi Jason,Thank you so much for taking the time to leave a review for our property. We really appreciate your kind words, and we are so glad that you enjoyed your stay with us!We hope to see you again soon!

2/10 Terrible

Margaret

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very poor customer service. This shouldn’t be a thing in 2024. I won’t be back and the resort knows why. T
Stayed 1 night in Feb 2024
Response from Lindsay on 27 Feb 2024
Hi Margaret,Thank you for reaching out. I am sorry that you feel like we gave poor customer service for your stay. We feel that we went over and above, making arrangements for your family to be in a pet friendly room last minute, and waiving the pet fee for the night tied to this reservation. It does look like you booked a second night while here over and above this reservation and we did waive the pet fee for that night as well for the trouble with the room not being ready for you.Thank you for taking the time to leave feedback for our resort, it does help us to grow as a team to make every guests stay pleasant.Have a wonderful day

6/10 Okay

david

Travelled with partner
Liked: Cleanliness, staff & service
Noisy doors closing, need to cushion them. Limited food and casino food average or below. Clean rooms but we had a heater with no fan speed adjustment so when it came on it blew hard.
Stayed 2 nights in Feb 2024
Response from Lindsay on 26 Feb 2024
Hi David,Thank you for taking the time to leave a review, I am sorry that the doors to the rooms, and the heater fan were too loud for you, I have raised your concerns to our maintenance department to look at to see what they can do to alleviate this.I am sorry that our two restaurants that were open during your stay Our Casino Restaurant, and our Numa Restaurant located in our mission building were limited for you. We do try to have options available that suite most people. I have sent your comments to our Food & Beverage team so that they are aware.We do hope that you will try us again in your next visit out to our lovely area, and we hope that we can exceed your expectations at that time.Have a wonderful day!

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best dinners we've had at a hotel. Maybe the best.
Stayed 1 night in Feb 2024
Response from Lindsay on 23 Feb 2024
Hi Jane,Thank you so much for your kind words about your experience at our restaurant and hotel. We hope to see you again soon when you are in our region!Have a great day!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were helpful and friendly.We enjoyed the pool area,restaurant and casino.
Stayed 2 nights in Feb 2024
Response from Lindsay on 23 Feb 2024
Hi Michael,We are incredibly grateful that you took the time out of your busy schedule to leave a review for us. We are so happy to hear that you had a great time! We hope to have you back with us soon!Have a wonderful day!

10/10 Excellent

Jesalyn

Business traveller
Liked: Staff & service, property conditions & facilities
Amazing staff who go above and beyond for their clients. I will definitely be booking again
Stayed 1 night in Feb 2024
Response from Lindsay on 23 Feb 2024
Hi Jesalyn,Thank you for taking the time to share this positive review! We will make sure to share this with the team to let them know to keep up the amazing work and we look forward to your return!Have a wonderful day!

8/10 Good

Candace

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room but a bit short on outlets, especially near the bed (for CPAP machine). Could remove the alarm clock - cell phones can replace that. There was a fridge, microwave and coffee machine- wonderful! But you could only have 2 plugged in at the same time. The shower curtain was too long and dragged on the bathtub bottom. Good security here, requiring room key to access the hall.
Stayed 1 night in Feb 2024
Response from Lindsay on 23 Feb 2024
Hi Candace,Thank you for reaching out with your review. I am sorry that there was a shortage of outlets in your room for your stay. I have forwarded your comments to our team for their consideration. We do hope that you will give us another try the next time you are in the area. Please do not hesitate to reach out to us at the front desk if there is anything that you need during your stay, we would be happy to help in any way that we can.Have a wonderful day, and we look forward to seeing you again soon.

10/10 Excellent

Mutya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lindsay on 23 Feb 2024
Hi Mutya,Thanks for taking the time to share your lovely rating with us. We hope to see you soon the next time you are visiting our area!Have a beautiful day!

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hidden gem! Friendly staff, nice room and amenities. Delicious food. Scenery is superb.
Stayed 1 night in Feb 2024
Response from Lindsay on 23 Feb 2024
Hi Christian,Thank you so much for taking the time to leave a review and such kind words about our resort. We really appreciate it! We are so glad that you had such a good visit with us, and we look forward to having you again when you are in the Cranbrook area! Have a wonderful day!

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lindsay on 23 Feb 2024
Hi Leanne,Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!Have a wonderful day!

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lindsay on 15 Feb 2024
Hi Marc,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!Hope you have a wonderful day and we will see you next time!

10/10 Excellent

Carol, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service and place.
Stayed 2 nights in Feb 2024
Response from Lindsay on 12 Feb 2024
Hi Carol,Thank you so much for your review, we appreciate your time in leaving one. We hope that your stay was great, and we look forward to seeing you again soon!Have a wonderful day!

10/10 Excellent

Terra

Stayed 1 night in Feb 2024
Response from Lindsay on 21 Mar 2024
Hi Terra,Thank you for choosing us and giving us a perfect 5/5 rating. We're delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay.Have a wonderful day!

10/10 Excellent

Karen

Travelled with family
Liked: Property conditions & facilities
Beautiful spot just a bit outside of dining options but the staff is amazing and the onsite food is good. Definitely coming back .
Stayed 1 night in Feb 2024
Response from Lindsay on 12 Feb 2024
Hi Karen,Thank you so much for taking the time to post a review, we appreciate your feedback! I am so glad that you found our onsite food good, I will forward your comments to our kitchen! We are super happy to hear that our staff were amazing for you! I will pass that along!We look forward to your return!Have an awesome day!

10/10 Excellent

Arthur, Oliver

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Casino
Stayed 1 night in Feb 2024
Response from Lindsay on 9 Feb 2024
Thank you for your 5-star rating and for being an amazing part of our journey. Your support means everything to us, and we can’t wait to exceed your expectations every time you choose us.Have a wonderful day!

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lindsay on 9 Feb 2024
Hi Curtis,Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and look forward to being your preferred choice for accommodations around Cranbrook in the future. If there’s anything specific you’d like to highlight about your experience, please feel free to share!Have a wonderful day!

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice historical building
Stayed 1 night in Feb 2024
Response from Lindsay on 9 Feb 2024
Hi Chris,Thank you for choosing St. Eugene Golf Resort Casino for your recent stay. We appreciate your comments about the history of the hotel and hope St. Eugene Resort is your choice whenever you are visiting Cranbrook.Have a wonderful day!

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Lindsay on 9 Feb 2024
Hi Darrell,Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again the next time you are in our beautiful area!Have a wonderful day!

8/10 Good

Lonnie

Stayed 1 night in Jan 2024
Response from Lindsay on 20 Mar 2024
Hi Lonnie,We're delighted that you enjoyed your recent stay with us, as reflected in your 4/5 rating. Your satisfaction is our top priority, and we're grateful for your feedback. If there's anything we can do to ensure a 5-star experience during your next visit, please don't hesitate to reach out. We look forward to having the opportunity to welcome you back in the future.Have a wonderful day!

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great. Friendly staff. Will definitely come again.
Stayed 1 night in Jan 2024
Response from Lindsay on 30 Jan 2024
Hi Rick,Thank you so much for your kind words about our front desk staff, I will pass them along!We hope to see you again soon!Have a wonderful day!

10/10 Excellent

Jarrett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Jan 2024
Response from Lindsay on 30 Jan 2024
Hi Jarrett,Thank you for choosing St. Eugene for your stay in our area! We look forward to the next one!Have a wonderful day!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, comfortable and quiet. Food at the Numa restaurant is excellent.
Stayed 1 night in Jan 2024
Response from Lindsay on 30 Jan 2024
Hi Kevin,Thank you for sharing your review with us! We will pass along your praises to our Restaurant. We hope to see you again soon!Have a beautiful day!

10/10 Excellent

Chris

Stayed 1 night in Jan 2024
Response from Lindsay on 20 Mar 2024
Hi Chris,Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!Have a great day!

10/10 Excellent

Varinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolute gem in the mountains that’s value priced
Stayed 1 night in Jan 2024
Response from Lindsay on 30 Jan 2024
Hi Varinder,Thank you so much for your kind words, we look forward to your next stay with us in our beautiful area.Have a great day!

10/10 Excellent

chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and spacious, hot tub and pool were also very clean. Great value, and would definitely stay here again! Only complaint is that the casino could have paid out more 😂😂 ha ha.
Stayed 2 nights in Jan 2024
Response from Lindsay on 30 Jan 2024
Hi Chris,Thank you for your wonderful review, we do hope that you'll come back again and give those machines a run for their money the next time you visit Cranbrook!Have a great day!

10/10 Excellent

Mark

Stayed 2 nights in Jan 2024
Response from Lindsay on 30 Jan 2024
Hi Mark,We are so glad you enjoyed your stay with us and we hope you'll choose St. Eugene the next time you're in the area.Have a wonderful day!