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Reviews of Ponient Dorada Palace by PortAventura World

4 out of 5
Ponient Dorada Palace by PortAventura World
Cami De Les Pasquales, 6, 6, Salou, Catalonia

Reviews

8.4

Very good

Rating 10 - Excellent. 94 out of 253 reviews" "
Rating 8 - Good. 114 out of 253 reviews" "
Rating 6 - Okay. 28 out of 253 reviews" "
Rating 4 - Poor. 12 out of 253 reviews" "
Rating 2 - Terrible. 5 out of 253 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Hira

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Verified traveller

Stayed 7 nights in Oct 2019
Response from AS on 30 Oct 2019
¡Muchas gracias por su valoración! Su opinión es muy importante para nosotros.

10/10 Excellent

Marc

Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not enough evening entertainment although we were travelling Kate season. Gym room was too hot and closed early without notice. Otherwise all very good and would recommend.
Stayed 7 nights in Sep 2019
Response from AS on 3 Oct 2019
¡Muchas gracias por su opinión! Su valoración es muy importante para nosotros.

8/10 Good

Elena

Liked: Staff & service, property conditions & facilities
Nice hotel in a beautiful area
Our experience in this hotel was nice. It is located in a very pleasant area, close to the beach and shops. We enjoyed our walks in the evenings a lot. It felt friendly and lively. The hotel has a nice evening entertainment though we think that it starts a bit late, at 10 p.m. We wished it started earlier. The food was ok but the restaurant was very busy especially during the breakfast.
Stayed 10 nights in Jul 2019
Response from AS on 31 Jul 2019
Muchas gracias por su puntuación. Esperamos que haya tenido una feliz estancia en el hotel.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and you had a good choice with the buffet food
Stayed 14 nights in Jun 2019
Response from AS on 31 Jul 2019
Muchas gracias por su puntuación. Esperamos que haya tenido una feliz estancia en el hotel.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2019
Response from AS on 31 Jul 2019
Muchas gracias por su puntuación. Esperamos que haya tenido una feliz estancia en el hotel.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2019
Response from jm on 24 May 2019
Thanks for staying with us! Your opinion is very important to us.

10/10 Excellent

colin

Liked: Cleanliness, staff & service, room comfort
Good hotel generally, bad points are staff in the restaurant are overly keen to clear your table, you need to defend your table or you will find someone else sitting at it.
Stayed 7 nights in Apr 2019
Response from jm on 24 May 2019
Thanks for staying with us! Your opinion is very important to us.

8/10 Good

Amir, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was great. The room was fine. The food is average. At dinner drink is not included. You need to pay
Stayed 3 nights in Sep 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Very disappointed with the standards
Staff very rude glasses filthy in restaurant plates and cutlery was changing every time went to the restaurant for our meals and far to many kids running around
Stayed 14 nights in Aug 2018

8/10 Good

Janette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dorada Palace July 24th - 31st 2018
Great place for a family holiday. Staff were friendly and helpful everywhere. The food was beautiful, weĺl presented, varied, fresh - taken away and replaced regularly and well within recommended times. Yes, during school holidays the dining room was often full and quite noisy - but that's to be expected. The pools are nice, but a bit on the small side at times when the hotel is almost fully occupied. The adults only rooftop pool, jacuzzi, etc is a really nice touch. There are lots of sun loungers and umbrellas crammed into the space around the main pool. The biggest problem was that many people put their towels on these sunbeds at 9am, but weren't there to use them until late afternoon. We desperately needed an umbrella ( because of skin problems) several times but they were often wedged between these sun beds that weren't used all day! This is a problem that I believe should be sorted by Dorada Palace management. Bedrooms are nice, fresh and cleaned every day along with bed changes and clean towels. Entertainment was sometimes good, sometimes hit and miss but the entertainment team put in a lot of effort day and night. Bar prices weren't bad at all - a refreshing pint of Mahou was less than 3 euros! An enjoyable holiday.
Stayed 7 nights in Jul 2018

8/10 Good

Marian

Liked: Cleanliness, room comfort
Was ok.
Stayed 5 nights in Jun 2018

8/10 Good

QI

Liked: Staff & service, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
family break
Fantastic location fantastic people fantastic hotel only thing that let's it down is the food
Stayed 4 nights in Jun 2018

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for a short stay.
We only stayed 1 night but the room was spacious and clean and the beds comfy. There were no tea facilities in the room however. The staff were friendly and welcoming and the reception and dining areas were bright and well kept. The food at dinner and breakfast was poor in choice and not very hot but overall for the price we paid I was satisfied.

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
I'm conflicted.
The staff were amazing. The location was amazing; we used it to walk to Port Aventura. The pool was extremely cold, and closed too early. The food in the restaurant was...ok? Breakfast was better than dinner. There was a huge variety, but not a lot of quality. The aircon was lackluster. Why I couldn't stay again? The beds were rock solid, and extremely uncomfortable. We used spare duvets as mattress toppers, and it was still awful. I believe it definitely contributed to my backache I developed while there. I would love to visit again because the staff were so, so great, but I just can't sleep on those beds again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, good food, but noisy.
Having requested a room in a quieter part of the hotel, was disappointed to be given a room directly over the bar and outside seating area. The room, 261, also had a tiny corner balcony. We were unlucky as only a few rooms had these. Didn't want the hassle of asking to change after a long day travelling, and also there was a constant queue at reception! Road noise was also a big issue on the side overlooking the pool. On the plus side the food was good even if it was chaotic and very noisy in the restaurant! Everywhere was clean and the bedding was good quality. No kettles in the room so take your own if you need one.
Stayed 3 nights in Apr 2018

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely good value for money
Very impressed with this hotel. Comfort, cleanliness, location and food all excellent. Would definitely stay there again and certainly recommend it to others.

10/10 Excellent

Barry, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Wonderful hotel. Food was good. Staff were very helpful and friendly
Stayed 9 nights in Apr 2018

10/10 Excellent

joe, ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dorada palace salou
Fantastic hotel in central location Rooms cleaned everyday Very friendly staff Kids entertainment every night Best food ever great choices Highly recommended
Stayed 4 nights in Apr 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Close to the theme park and close to the beach
You have to pay for room service there is no tea or water in the room you have to pay for everything even you have to pay for room locker
Stayed 3 nights in Mar 2018

8/10 Good

Alexander

Liked: Cleanliness, property conditions & facilities
Great location!
5-7 min walk from the Salou beach and 15 min walk from Port Aventura / Ferrari World. You even don't need a car to get there.

10/10 Excellent

Fiona , Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel & great location
Hotel was really lovely & food was amazing. Staff were great & rooms cleaned daily. Beds abit hard for my liking but otherwise great girl. Highly recommend!
Stayed 10 nights in Sep 2017

10/10 Excellent

Shaunna, Northern Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect
Fabulous hotel. Third time we've stayed. Excellent half board. Huge selection of well prepared food. All staff extremely polite. Hotel spotless. Lovely pools all with life guards and plentiful sun beds. We love it !
Stayed 8 nights in Jul 2017

10/10 Excellent

Eglin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic holiday in Dorada Palace Hotel
Beautiful location, great food with loads of choices, great service and my whole family enjoyed the stay. Definitely going back again. Would be nice though to give a new painting to the whole hotel building as existing paint looks worn out and exhausted. Some makeover will certainly bring back the vibrant look this hotel had 3 years ago when we visited it for the first time.
Stayed 7 nights in Aug 2017

6/10 Okay

sylvana

Liked: Cleanliness, staff & service, room comfort
Nice hotel and near to beach and port aventura
Hotel was in a good place and food was excellent. The pool is much smaller than what it looks in the pictures and a bit overcrowded in my opinion.
Stayed 10 nights in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Bad experience - won't be coming back
I wonder if this is really a 4 stars hotel. I've been to far better 3 and even 2 stars. Rudest staff I've ever met (incl. Managers). Restaurant staff being the worst. They would patronize you, take the half-full dishes off the table without asking or not taking them at all, bumping into you while running around without even looking back. Also had to save my kids from being ran over the dish trolleys. Again, staff couldn't care much. Place is overall not that bad but staff (couple of exceptions at Reception) does a great job at making your stay unpleasant. Air-con stopped working one day. Staff came around late, BS us for a while and left with the thing broken. Had to sleep with the windows open (26 degrees outside and just a small breeze so not comfortable). They eventually fixed it the following day after a second complain. WiFi is allegedly free, however you are forced into they Facebook before visiting most websites. They charge you a non-refundable 20 EUR to use the safe so had to carry our passports around. Except the entrance hall the place is a bit run-down for a 4 stars and needs some maintenance. The area is OK, however there is a fair walk (specially with kids) to the bus stop, beach and PortAventura. It was expensive compared to other places we looked so overall VERY POOR VALUE FOR MONEY. So won't be coming back to this place. Salou and PortAventura were great, though!
Stayed 6 nights in Aug 2017

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not 4 star, but still a good place to holiday!
This is a good hotel, although it's not 4 star by British standards. Food was very good, a tad cool at times but it's a buffet so only to be expected. Rooms small and def hard going with a family of 4, did not realise how cramped it would be or would have booked a bigger room. Pools are very busy, don't open until 9am doesn't stop the que forming at 7.20am to put the towels down. Disappointed to be charged for an Iron and the safe, and 10€ deposit per towel, thought these were standard in hotels in 2017. Overall good hotel but be careful of room size!
Stayed 7 nights in Jul 2017

2/10 Terrible

pamela

Disliked: Staff & service, room comfort
Hotel has no thought for guests comfort
Don't book this hotel if you want interconnecting rooms as they will do nothing to accommodate your request. My husband and I are currently staying with our 3 children in two separate rooms and the management have refused to move us so we can be together. Even when the people in the room next door, which did connect, left the hotel. They don't care if you enjoy your stay they just want your money and I paid quite a bit for two rooms . The staff at reception and the manager are rude and unhelpful and the other staff are just unfriendly they don't smile or be pleasant. The hotel is also very noisy especially if you have a room overlooking the pool. You will not get any sleep and the hotel staff will not move residents inside until after 1am. So if you are unfortunate enough to be over the bar you will have difficulty sleeping. Not an enjoyable holiday for us and will not be back.
Stayed 11 nights in Jul 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Be warned limited availability of twin rooms
Your website and Dorada palace website advertise Double / twin rooms but they do not state that there is limited availability of twin rooms. If we had known this at time of booking we certainly wouldn't have booked this hotel. The hotel have told us everyday that they will try and give us a twin room tomorrow and so far that is not the case. We need 2 single beds as our sleeping conditions are not ideal. They have twin rooms available for arriving guests but not us. We booked this hotel in January. Also they advertise a tub / shower combo but not all rooms have this facility. We are more than disappointed at the service or lack of service from your representatives. Now they have told us to deal with the hotel directly as they have done all they can on our behalf. I find this hard to understand as we made 6 phonecalls approximately 3 hours of calls and none of your representatives called us back. Hotel.com surely you can do better than this.
Stayed 10 nights in Jul 2017

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

8/10 Good

florinel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money.
Went for my son's 40th birthday. As a family of 10 from 66 to 4 years old, we all had a really good time. Dining room was a little hectic at times, but food was good and was always being replenished.

8/10 Good

Adesola, London UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get for families with children

8/10 Good

Phillip, Hertfordshire UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
Stayed here after a fab 8-night med cruise. Was not expecting too much but was pleasantly surprised. Great control of earlier sunbed stealers. Great food. Entertainment about average for this type of hotel. One pain was having to pay for drinks as you had them rather than book to room and pay once at the end of your stay. Not much of a gripe. Had a great time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely family friendly hotel
Took my 2 daughters and we all have a fab holiday.

6/10 Okay

P, edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back to the 80s
Nice hotel, relatively close to the beach and Port Aventura Decor would need upgrading - feels like a new 80s hotel - but everything is in perfect condition (exterior would benefit of a fresh coat of paint) Really good buffet for both dinner and breakfast - restaurant feels a bit as a school canteen due to the amount of guests, but food keeps constantly refreshed, tables are constantly cleaned and there's always a waiter in hand - great food, only don't expect to have a nice intimate dinner Do ask for a room at the front of the hotel, entertainment on the pool side goes on up to midnight and all the rooms with a balcony facing the pool will get the noise, and believe me it's loud!

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jan Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice family holiday
Really enjoyed our stay. Staff were very nice. Pool was too cold however.

10/10 Excellent

Carole, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value enjoyable stay
Really enjoyed our stay. Staff very friendly and food excellent with plenty of variety. Particularly good hotel for families.

10/10 Excellent

Lynda, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT HOTEL FOR TRIP TO SALOU!
We had a great stay in October 2015 for a week. The rooms were well laid out, and had good facilities including a fridge and hairdryer. We had our 2 kids in the room and the hotel had made up nice sofa beds for them in the same room. The buffet breakfast and dinner were great - breakfast got a bit samey but there was always a big selection of fish, meat, and pasta dishes as well as a grill area where food was cooked to request. And way too much dessert choice! Only downside was the pool - it was lovely, but freezing cold, so we didn't use it after we attempted a swim on the first day/ Weather was good, and we had a couple of days at Port Aventura, which is in walking distance. Buying drinks from the bar was pricey, but they did offer decent evening entertainment. And the staff were very helpful, and most things like beach towels were provided with a deposit which they returned once you returned them to reception. We would go back.

8/10 Good

Catherine, Waterford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed half board. Would not recommend this as evening buffet very poor. Otherwise a nice hotel with helpful staff

10/10 Excellent

Antoaneta-Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

John, Bishopton

Liked: Cleanliness, property conditions & facilities, room comfort
Not up to 4 star standard.
This hotel was very good with regard to condition and accomodation. However the restaurant was diissappointing. The staff could have been more friendly and the buffet better organised. There was lack of entertainment for adults, it was all for the children and was all spoken in Spanish.

10/10 Excellent

phyllis, ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel, avoid the spa
beautiful hotel. friendly,helpful staff. food was surprisingly good for half board. only negative experience was the spa, had a pedicure which was more like a painful visit to a chiropodist. also had a massage , not good value for money

8/10 Good

mark., Hull

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As good as ever
2nd time staying at the Dorada Palace. Stayed for 4 nights and couldn't fault anything

10/10 Excellent

Sylwia, southampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & friendly hotel
Hotel was great but food could be better. I prefer less choice but better quality. Sometimes children food was worse than adults. We had to pay for drinks which were to expensive. Hotel staff great and helpful.My children loved Mini Disco but entertainment for children was bit to short. Overall I can recommend this hotel to everyone.

8/10 Good

Catriona, Dublin

Liked: Cleanliness, property conditions & facilities, room comfort
Nice location, spotless hotel
We had a love 9 night stay in April 2015. The check in took almost an hour !! There seemed to be extra staff behind the counter doing other things instead of looking after the queue of people trying to check in - not a good first impression. The hotel room was spotless and cleaning staff were exceptional. We had booked half board, breakfast was really nice, lots of variety and many healthy options. Dinner was nice but often the food needed to be hotter (There is a microwave and we used it every day) Lots of evening entertainment - all aimed at children ! All in all very enjoyable stay, nice swimming pool and surrounds

10/10 Excellent

Mahmoud, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Experience
- Hotel location was excellent - Hotel staff were wonderful - We had small issue with the room but the fixed it quickly - I used their gym which was adequate but I would like them to update some of their equipments in the gym - Swiming pools were wonderful - We were half board so both breakfast & dinner menu and food was great - Price was very reasonable We will definitely go there is have holday in Salou