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Reviews of htop Planamar

3 out of 5
htop Planamar
Paseo Maritimo, 10-12, Malgrat de Mar

Reviews

6.2
Rating 10 - Excellent. 25 out of 197 reviews" "
Rating 8 - Good. 54 out of 197 reviews" "
Rating 6 - Okay. 54 out of 197 reviews" "
Rating 4 - Poor. 40 out of 197 reviews" "
Rating 2 - Terrible. 24 out of 197 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

5.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Rudolf

Travelled with family
Liked: Staff & service
Disliked: Room comfort
There’s room for improvement.
The room was ok, but beds need new mattresses, because existing ones are uncomfortable. Also the rooms could do with updating as they look like the mid 80's. Staff was friendly and helpful. Food could be more varied and not so subject to the taste of the English guests. What bothered us was that English guests would get drunk in the evening and there wasn’t any quiet over the night on the balconies as well as on the streets around the hotel. I know that hotel stuff can’t do anything against uproar in the streets, but they could put up signs that guests should keep noise down or that the hotel must be quiet between 10 p.m. and 6 a.m.
Stayed 9 nights in Sep 2023

10/10 Excellent

Kevin Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect
Stayed 7 nights in Apr 2023

8/10 Good

Heidi, Gig Harbor

Stayed 2 nights in Jul 2022

4/10 Poor

Pedro, KENT

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Space in the room was very limited, for sure smallest room I've seen. Wifi, fridge and A/C didnt work properly. Staff was very friendly.
Stayed 4 nights in Jul 2022
Response from Direccion on 9 Aug 2022
Thank you for your comments. The Htop Planamar team appreciates your visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Just returned 22nd August 2019
We travelled as a family so we had a quadruple room, the room and balcony was small but for the little amount of time we spent in our room it was ok and the rooms were cleaned everyday.
Stayed 9 nights in Aug 2019
Response from Pedro Redondo on 27 Aug 2019
thank you for this wonderfull review ,we hoe to see you soon

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room stunk, the doors to the balcony didn’t lock and the beds were disgraceful.
Stayed 3 nights in Apr 2019
Response from Pedro Redondo on 30 Apr 2019
we regret your stay did not match your expectations, will use your feedback to improve our guest experience

8/10 Good

Zakiyya

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2018
Response from Pedro Redondo on 9 Oct 2018
THANK YOU VERY MUCH FOR SHARING YOUR REVIEW WITH US, WE HOPRE TO SEE YOU SOON

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018
Response from Pedro Redondo on 19 Sept 2018
Thank you very much for this score, we hope to see you soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Basic hotel, clean and good value.
I stayed here in a twin room with my son. The room was clean and the hotel was full of other families. Our room overlooked the pool and entertainment area and it often stayed rowdy until after midnight which might suit other people but my son is only 5. The entertainment was good though. The hotel is very dated and the restaurant service could be better... you don't get shown to an empty table so it was difficult to find a place to sit. The food was ok nothing.. breakfast was better than the evening meal selection.
Stayed 7 nights in Aug 2018
Response from Pedro Redondo on 21 Aug 2018
Thank you for sharing your review with us, we are delighted you have enjoyed your stay and we are very happy you liked the entertainment, we will use your feedback to improve our service. we hope to have you back again soon

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Close to beach & the staff are friendly. But very old, small, outdated, poor food & poor hygiene.
Stayed 6 nights in Jul 2018
Response from Pedro Redondo on 4 Aug 2018
Thank you for sharing wirh us the feedback, we will use the information to improve our service

4/10 Poor

Cath, Stockport

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Lovely view but
The hotel was as i expected very dated, but the staff were really great. There is no sound proofing at all you can here conversations from ajoing room and it feels like you are outside when you are in ykur room. Location is great but its just needs a bit of tlc.
Stayed 4 nights in Jun 2018
Response from Pedro Redondo on 25 Jun 2018
Thank you to share with us your review, will use your commets to improve our service, thanks for bboking with us

8/10 Good

Dan, London

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very well located, very clean, friendly staff. The all inclusive sistem isn’t very convenient because the guest always need to present the cards provided at the check in to get any drink. At the restaurant there are few options however very tasty. The beds are not confortable but the room was very clean. Good value for the money.
Stayed 4 nights in May 2018
Response from Pedro Redondo on 16 May 2018
Thank you very much, we love you had such a lovely stay we are changing matresses toi make our bed more confortable

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Response from Pedro Redondo on 4 May 2018
Thank you to take time to score our hotel

8/10 Good

Amanda, Merseyside

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 nights away with my daughter
Lovely mini break away. Not luxury, but a very good 3 star rate hotel.
Stayed 3 nights in Apr 2018
Response from Pedro Redondo on 4 May 2018
Thank you to take time to review the hotel, we love you had such a nice stay and thank you again for the comments regarding our staff. We regret you did not find usefull our card system we would look into it to try to improve it

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good For Families, Maybe Not For Couples
I went to the H Top Planamar Hotel with my partner and four other family members. Four adults, one teenager and one 7 year old child. There was some confusion on arrival but that wasn't the hotels fault. It was the fault of hotels.com who despite my telephone call with them had assured me that my booking was all inclusive which it wasn't. This meant I had to pay an additional e140 for myself & my partner to take advantage of the all inclusive deal. The receptionist (Laura) handled this very well. The rooms are small but sufficient and cleaned daily by the maids who also replaced any towels/toiletries. as required. I would say this hotel is good value. It is by no means luxurious but had everything we needed. The card system for getting food and drinks needs a good looking into. Logistically it just didn't seem to work with queues at the bar, at breakfast, dinner and evening meal times. They need to look at how things are working or just adopt the usual all inclusive system of wristbands. The food was good not great, the drinks were fine and the pool / arcade kept the teen and child happy along with the great animation team. The pool was good but we didn't really have the weather to use it often although the children didn't seem to care and loved it. It is in a great location near to the beach, bars, restaurants, arcades and shops. The train station is a five minute walk away and we took a day out to visit Girona which was great. All in all we had a great time!!
Response from Pedro Redondo on 17 Apr 2018
Thank you to take time to share your experience at Htop Planamar, we are delighted you have enjoyed your stay , our all inclusive card system is a corporative system all along over all the htop hotels but we will share your concern about it, we are looking forward to have you back

6/10 Okay

s Brady, wigan

Liked: Cleanliness
clean but dated
rooms cleaned every day. small but adequate. TV from the ark and rubbish channels(only 2 English channels- travel and CNN) all inclusive plenty of food but food always cold
Stayed 9 nights in Oct 2017

6/10 Okay

adrian

Liked: Cleanliness, staff & service
Food standards have dropped markedly.
Staff are lovely and bar areas always clean. Entertainment doesn't vary much and the format hasn't changed since we stayed 2 years ago. The food quality and presentation is the main issue we have and we have to say the standards have dropped dramatically. Food was reprocessed in meals constantly and the cuts and quality of meat and fish was awful. Meat was tough,l & chewy being cheap cuts. Sometimes inedible. So called turkey was unrecognisable as that, lamb was just awful and ribs in sauce was so salty it tasted as if a whole bag had been dropped in there. Local delicacies and regional cooking were rarely on show and show cooking non-evident. We thought we had paid for a slightly better 3 bed room and on arrival were given a very poky twin bed room which once again was much poorer than the last time we stayed there. As returning customers we expected a much better reception and overall we were very disappointed. Animation team were disorganised and unprofessional. A duo act we saw on out last visit were probably the highlight although even their performance seemed jaded compared to previously. The flamenco act of 3 ladies one evening was however very good. This Hotel has nice location and the grounds are pleasant along with the majority of the staff. The whole experience could be however so much better.
Stayed 9 nights in May 2017

2/10 Terrible

Dave, Dorset

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Simply awful
This hotel is very dated and very shabby. The rooms are more like a bad hostal and the restraunt food is extremely poor and basicly the same each night. The staff are pleasant enough but I can not emphasise enough how poor the hotel is. The bar are is very unpleant and drink prices are extortionate, €13 for a gin and tonic and a Bacardi and coke. The rooms are very noisy as the walls are paper thin, you can hear every breath and more from the room next door. Do. It expect anything like a three star as this place really does not deserve any at all. Just avoid it and go to another hotel

8/10 Good

Lynn

Liked: Cleanliness, staff & service, room comfort
Better than expected.
Went on a girls break for 3 nights all inclusive. Wasn't expecting too much for the price we paid and was pleasantly surprised. Had read some previous reviews and can only say you get what you pay for. Yes the hotel is rather dated but cleanliness was great. Staff were all very courteous and helpful. It amazes me that folk complain about the food. There was a vast array at lunch and dinner including rabbit, chicken, fish dishes etc. There was always an abundance of chips and ketchup for the fussy eater! There was pasta dishes and endless salad along with a variety of puddings and fresh fruit. Breakfast catered for all tastes for typical "english" breakfast abroad, continental style cheese/cold meats, fresh fruit, cereals etc. It poured with rain for the 3 days which meant many were couped up in the hotel complaining - but the hotel had some form of entertainment each night. It was a really cheap deal and for the price I couldn't fault it. If I wanted a luxury spa break, I would have went elsewhere and paid 3 or 4 times more. You get what you pay for.

6/10 Okay

Robin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
if you don't need sleep then book here
Very noisy at night. Can hear what goes on in other rooms as walls are so thin. Very dated hotel staff take preference of all inclusive over anyone else. I.e half board like us. Food always cold wasn't sorry to get home

8/10 Good

Rodica, and fam, uk. (lancs)

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yea the beach is just acroos the road and is clean
We enjoyed very much, nearly all the staff was great and the cleaners was trhere every day, lifts never broke down and the food was very good but a little repetive although there was plenty of choices

4/10 Poor

Steve , norwich norfolk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outdated and dangerous for children
Hotel was not very clean and very out dated certain things were a danger to young children e.g open doors leading to a 25 foot drop down stairs hotel was frequently told the risk to my 19 month old grandson but nothing done so I moved my son and his family into my hotel after 2 days.. frankly disgusted at safety issues

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Poor!
Need new bar staff, all miserable apart from one.. Hotel bar and reception staff speak minimal English, room very dated and all inclusive is abismal.. We ate and drank out every day and night even though we had paid for all inclusive.. All in all we wouldn't recommend to family or friends and won't be returning.

8/10 Good

Denis, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for the price
Older hotel but clean . Staff is very friendly . Food is good. Please note you have to pay for wifi. Will go back .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very pleasant stay

6/10 Okay

o

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very small rooms Poor conditions Bathroom TV old
Bad experience. Noisy hotel we can heard the noise made by the moving beds in room Unconfortable to wacht TV The pool been small and crowded. Good things was near by the beach and many shops You do not get bored

4/10 Poor

dimitar, london

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Dbccvv. V. Vvbbbv
very terrible hotel staff do not speak very good english but the food is unique and the place of the hotel is nice and close to the beach but worth the money.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
need in up to mark
Hoteling mean manner and service but on our arrivel it seem they need only costomer for money any how. ....

2/10 Terrible

Harj

Disliked: Staff & service, property conditions & facilities
Budget hotel
Booked 3 nights for 4 people reception staff are rude always causing problems. Can't bring friends in for drink and food in restraunt is the same every night and not very good. The air conditioning in the rooms does not work and the lift kept breaking down everyday. I will not be booking this hotel again in a hurry.

6/10 Okay

Marek, Kirby Cross, Essex, UK

Liked: Room comfort
Definitely not 3 star :)
Just came back from Costa Brava, hotel not bad at all for 550 pound for two with full board and fly; still wouldnt give 3 star- furniture and all equipment rather from 2-3 decades before :) pool not bad- clean and clear water; food very nice with everythink you could expect after 3- look 2 stars hotel; room ok with air con and balkony- clean and nice; I wouldnt come back there again but only becouse I like to visit different places but would recomended as a first, budget choice :)

8/10 Good

Verified traveller

Liked: Staff & service

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Muriel

Travelled with partner
Liked: Cleanliness
Très bien. Bon buffet
Stayed 1 night in May 2024

8/10 Good

MARIA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está muy bien para su precio,y lo que más me ha gustado son las zonas comunes y la atención del personal.
Stayed 1 night in Apr 2024

2/10 Terrible

Ana Maria

Stayed 1 night in Oct 2023

4/10 Poor

Judith

Disliked: Cleanliness, property conditions & facilities, room comfort
Decepciónante
Hotel muy antiguo,camas separadas. Toallas dos muy pequeñas. Balcón que da a un descampado. Cucarachas en la habitación. Nada de limpieza. Comida escasa.
Stayed 2 nights in Oct 2023

10/10 Excellent

Reynaldo

Stayed 2 nights in Sep 2023

4/10 Poor

Xenia

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Las habitaciones muy Antiguas. Y muy sucias
Stayed 1 night in Aug 2023

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

6/10 Okay

Sara

Stayed 1 night in Aug 2023

2/10 Terrible

Adel

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
L'hôtel est vieillot, les chambres sont sales La moitie des équipements ne fonctionnent pas dont la clim et le frigo La baignoire fait un bruit horrible, avec un robinet qui ne tient pas De plus des voleurs courent dans cet hôtel puisque l'on s'est fait dérobé nos objets de valeurs téléphone, carte de crédit, carte d'identité En plus de ca, le personnel vous reproche d'être responsable Fortement déconseillé
Stayed 1 night in Aug 2023

4/10 Poor

Marie-Eve

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Propreté zéro femme de ménage fait juste le lit pas de nettoyage salle de bain ni toilette pendant 10 jours chambre pas balayé j'ai dû le faire moi-même. Lits inconfortables. Personnels assez sympa mais pas tous. Le seul bon point les repas très variés beaucoup de choix et chaque jours des nouveautés. Mérite pas le 3 étoiles quand même. Assez déçue
Stayed 10 nights in Aug 2023

6/10 Okay

Sharita

Travelled with family
Liked: Staff & service
Personeel was heel vriendelijk maar de kamers te oud en de airco deed het helaas niet . Slapeloze nachten door krakende bedden. Heel veel herrie tot laat en gehorig
Stayed 6 nights in Aug 2023

6/10 Okay

pietro

Travelled with family
Hotel un po' datato non da tre stelle però la posizione molto buona. Abbiamo passato una buona vacanza di 10 notti. Unica nota negativa i materassi a molla non hanno fatto riposare bene.
Stayed 10 nights in Aug 2023

8/10 Good

miladys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo perfecto...nos encantó...volveremos.
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Room comfort
Oude hotel, bedden die geluidmaken wanneer je iets maar beweegt. Zwembad is te klein.
Stayed 2 nights in Aug 2023

4/10 Poor

clara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dans l’ensemble pas mal mais trop bruyant
Stayed 7 nights in Aug 2023

10/10 Excellent

Farid

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Isolation mauvais les groupes de jeunes ne respecte pas les gens qui dorme bruit jusqu'à 4h30 du matin heureusement se n'était qu'une nuit ensuite sa c'est bien passé climatisation un peu trop bruyant la nuit les repas pas pas trop de choix pour avoir passé trois jours ça c'est bien passé mes pas plus
Stayed 3 nights in Aug 2023

6/10 Okay

Ana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Instalaciones muy viejas,es un hotel para alojarse una noche no más,el personal muy amable y la comida mejorable y poca variedad.
Stayed 1 night in Aug 2023

10/10 Excellent

nathalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel très sympa
Stayed 7 nights in Jul 2023