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Reviews of Cromwell Manor Inn

3.5 out of 5
Cromwell Manor Inn
174 Angola road, Cornwall, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 23 out of 30 reviews" "
Rating 8 - Good. 3 out of 30 reviews" "
Rating 6 - Okay. 2 out of 30 reviews" "
Rating 4 - Poor. 2 out of 30 reviews" "
Rating 2 - Terrible. 0 out of 30 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Service was excellent! Grounds needed attention.very comfortable suite.
Stayed 2 nights in Apr 2024
Response from E on 2 May 2024
Hi Stephen! We're glad you enjoyed your stay. Late April is when we spend time planting new flowers and cleaning up the grounds so please pardon our appearance during this time. Hope to see you again soon! Fall is also a great time to visit.

10/10 Excellent

Sylvie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was cozy and quiet, perfect for our stay. Rooms very clean and comfortable. Would recommend
Stayed 1 night in Feb 2024

10/10 Excellent

Ash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has been years since I wanted to share feedback about a lodging experience online. I discovered Cromwell Manor Inn on Expedia when I spontaneously decided to spend a weekend at Storm King, just a short drive from the accommodations. I arrived around 8 pm after a long, rainy bus ride from Port Authority. Tory greeted me with the warmest welcome, and I instantly felt at home. He graciously took my bag and personally delivered it to my room, The Windsor, walking me through all the available amenities for my stay. Troy went above and beyond to ensure I had everything I needed before leaving me to the solitude I sought an hour outside the hustle and bustle of the city. The next day, he prepared a beautiful breakfast and assisted me in planning my trip to Storm King. Although I had only booked a two-night stay, on the second day, I had the pleasure of meeting the rest of the Cromwell Manor Inn family, including the wonderful owners. Troy treated me to another delicious breakfast, and I spent the remainder of my day exploring the grounds while witnessing the team joyously decorating the beautiful estate with Christmas decorations. Before heading back to the city, I had lunch next door at Jones Farm, following the Cromwell family's suggestion, and began planning my next stay. As a history buff, I was fascinated by the inn's history, feeling like I had been transported to another time. My room was cozy and warm, impeccably clean and well-preserved.
Stayed 2 nights in Dec 2023
Response from Elan on 7 Dec 2023
Hi Ash - Thank you for your very informative review, I think future guests will be able to glean a lot from this one review. It was a pleasure spending time with you and we look forward to seeing you again in the spring. Enjoy the rest of this holiday season!

4/10 Poor

Ross

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked Troy's eggs and blueberry pancakes. This property is poorly lit, with limited outlets, and feels like a fire hazard. The surrounding area is quiet but not serene. The region is called Storm King for a reason apparently.
Stayed 2 nights in Dec 2023
Response from Elan on 7 Dec 2023
Hi Ross - We were disappointed to see that you did not have a great stay and were surprised that we only earned two stars. However, we recognize we can't please everyone. Regarding your feedback, yes, the house is dated as it was built in 1820 and there are fewer electrical outlets than the amount you'd find in modern homes. We are continually working on improving the amenities, while also maintaining the historic charm. Regarding the outlets and lighting, our property passed inspection and this is the first time we've heard anyone express these concerns. I do agree that we can add more outdoor lighting, especially in the winter when the solar lights do not work as well. We hope you visit us again in another season and try one of our other rooms like the Wellington, Canterbury and Arcarian.

10/10 Excellent

Sufiyah

Stayed 2 nights in Nov 2023

4/10 Poor

molly

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty and nothing like the pictures!
The photos of this B&B are nothing like the house. It is dirty, worn down and at best a two-star. One of our rooms was in the original house. It was located on the street and was very noisy - we did not sleep all night. The second night we went to the pharmacy and purchased ear plugs. The bathtub had mildew, the windows have moss growing in between the panes. My son's bedding had blood on it and it was dusty and not clean. The windows in the houses were filthy and the rooms were not sanitary. There is one person working both houses - checking guests in/out, cleaning and trying to prepare breakfast. He is very enthusiastic but we had to wait over 1 hour for a breakfast scramble and it was just some eggs on a plate and not worth the wait. This was an expensive weekend and our rooms were over $600 each for 2 days - not worth the price and we were so disappointed. Go to the Hampton Inn and treat yourself to a breakfast and you will be WAY ahead.
Stayed 2 nights in Nov 2023
Response from Elan on 10 Nov 2023
Hi MollyWe're very sorry to hear that you were disappointed with your recent stay. I'd like to address your concerns and offer you an opportunity to make it up to you. I see that you stayed in the Beddingfield Room in the 1764 House and the Shetfield Room in the Manor House. The windows in the Beddingfield Room are very old and are unable to open which explains the moss. There's no excuse for dirty linens and a dirty tub so we apologize for that. This is the first time we've had this issue and it is being addressed. We have 13 unique rooms on the property and we feel our pictures represent the property well. We encourage you to consider one of our other rooms, like the Canterbury, Wellington or Arcarian as they may be more to your liking. Regarding the rate, 300 per night is a competitive rate for the fall season in the Hudson Valley. We're sorry you didn't feel you got your monies worth. If you’re interested in giving us another chance, please email us at cmi@cromwellmanorinn.com so we can discuss this further. Thanks for taking the time to review us as we are always looking for ways to improve.

6/10 Okay

greg

Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Troy on 18 Oct 2023
Hi GregIt was a pleasure meeting you and we hope to see you again soon!

8/10 Good

Barbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating staff.
Stayed 3 nights in Sep 2023
Response from Elan on 18 Oct 2023
Hi Barbie! Thank you for staying with us and we hope to see you again soon.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Elan on 27 Sept 2023
Thanks Aaron! We're glad you enjoyed your stay.

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were great, linen clean and fresh. Troy, the manager, was very helpful. It's in a convenient location. The owner's suggestions f or dinner were spot on!
Stayed 2 nights in Sep 2023
Response from Elan on 27 Sept 2023
Hi Nick - We're glad you enjoyed your stay and had a chance to try some of the wonderful restaurants we have in the area.

10/10 Excellent

Leslie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay! We were in town for an event at West Point, and the property was very convenient and just a short drive. Troy the inn keeper was a delightful host, and his delicious breakfasts were a highlight!
Stayed 2 nights in Aug 2023
Response from Elan on 3 Sept 2023
Hi Leslie - Troy does take pride in his breakfasts so we're glad you enjoyed them!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Bbbbb
Stayed 3 nights in Aug 2023
Response from Elan on 3 Sept 2023
Thanks for the 5 star review Michael!

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds. Spacious rooms, very clean. It took a little while for the hot water to heat up, but it was worth it.
Stayed 2 nights in Aug 2023
Response from Elan on 23 Aug 2023
Thanks Steven! Yes, the hot water takes a few minutes to heat up sometimes.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed 3 nights for a weekend getaway in the Canterbury room. As many have commented, Troy is absolutely committed to customer service and making sure his guests' needs are being met. The property is charming and the grounds are beautiful. Also, the Inn is only a quick 15 minute drive to the Newburgh waterfront. We have plans to return in the fall for some leaf peeping!
Stayed 3 nights in Aug 2023
Response from Elan on 23 Aug 2023
Thanks Ricardo! We look forward to seeing you in the fall!

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the hospitality, talking a bit to other guests, the property, the peace and quiet--the excellent service and breakfasts.
Stayed 3 nights in Jun 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy getaway manor
Lovely manor and estate just outside of Cornwall. Nearby Stormking gallery and West Point
Stayed 3 nights in Jun 2023
Response from Elan on 17 Jun 2023
Thank you Michael!

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our time at Cromwell Manor Inn was like staying at a good friend’s house. The rooms were clean and comfortable, and the overall home is charming. Our host Troy did everything to ensure our welcome and started our day with a hot breakfast. Eventually, the Inn will add a full service restaurant and bar, which will be great. In the meantime, we made ourselves at home each evening by enjoying our bottle of wine on the bucolic patio.
Stayed 4 nights in May 2023
Response from Elan on 17 Jun 2023
Thank you James! We're always glad to hear when our guests get to enjoy the patio.

10/10 Excellent

Phyllis

Stayed 2 nights in Jun 2023
Response from Elan on 10 Jun 2023
Thank you Phyllis!

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful property. Our room was adorable. Exactly what we needed. The management was really friendly.
Stayed 3 nights in Apr 2023
Response from Elan on 1 May 2023
Hi Monica,We're glad you enjoyed your stay in our Saffron room. Thanks for the kind review!

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
Helpful Msnager
The Inn was clean, historic (1820), and the manager went out of his way to be helpful.
Stayed 1 night in Apr 2023
Response from Elan on 1 May 2023
Thank you. Yes, Troy always goes above and beyond to serve our guests. We hope to see you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Elan on 1 May 2023
Thanks!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hudson Stay
Great place wonderful breakfast, fab views
Stayed 1 night in Apr 2023
Response from Elan on 1 May 2023
Thanks for the perfect score. We appreciate it!

10/10 Excellent

Jeffrey, Carol Steam

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2023
Response from Elan on 22 May 2023
Thank you for the 5 star review!

10/10 Excellent

Frank, Brookyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous and quiet. Super terrific breakfast made fresh. Troy is a fabulous host!
Stayed 2 nights in Apr 2023
Response from Elan on 12 Apr 2023
Thanks Frank! We appreciate your positive review and agree that Troy is a great host.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Cromwell Manor was our favorite part of our visit to New York City! It is such a peaceful, clean and friendly place to get away from the craziness of the city. Staff was super helpful. So much close by—restaurants, stores. We hope to return!
Stayed 3 nights in Apr 2023
Response from Elan on 9 Apr 2023
Thank you very much for your glowing review and we're glad to hear that we were the favorite part of your trip to NYC!

6/10 Okay

Claude

Travelled with family
Liked: Cleanliness, staff & service
Advertised as a bed and breakfast. Breakfast service starts after 9 am so if you have earlier activities you're on your own
Stayed 3 nights in Mar 2023
Response from Elan on 7 Mar 2023
Hi Claude - Thank you for your feedback. It's our policy to always ask our guests if they would like breakfast before our stated start time of 8:30AM so we apologize for not doing so during your stay. We strive for excellence so please email us at cmi@cromwellmanorinn.com so we can make this up to you.

10/10 Excellent

michael

Stayed 2 nights in Mar 2023
Response from Elan on 17 Apr 2023
Hi MichaelThank you for the 5 star review! We hope to see you again soon.

10/10 Excellent

Lystra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Troy the Inn keeper went above and beyond to make sure our stay was comfortable. We had many requests and he handled each one with a great care. Will definitely recommend. The property itself is rich with charm and character. We left feeling fully recharged and rested.
Stayed 2 nights in Feb 2023
Response from E on 26 Feb 2023
Hi Lystra - Thank you so much for the kind review and we're glad you enjoyed your stay.

10/10 Excellent

FRANCES, Macon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, area and view. Well maintain, very nice and accommodating staff.
Response from Cromwell Manor Inn on 6 Dec 2022
Hi FrancesWe're very glad to hear that you enjoyed your stay and we hope to see you again soon.