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Reviews of Holiday Inn Express Hotel & Suites CORDELE NORTH, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites CORDELE NORTH, an IHG Hotel
1102 Arc Way Dr, Cordele, GA

Reviews

8.2

Very good

Rating 10 - Excellent. 249 out of 503 reviews" "
Rating 8 - Good. 128 out of 503 reviews" "
Rating 6 - Okay. 56 out of 503 reviews" "
Rating 4 - Poor. 38 out of 503 reviews" "
Rating 2 - Terrible. 32 out of 503 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
We were greeted with a smile at checkin and the breakfast staff was outstanding.
Stayed 1 night in Apr 2024
Response from Quita on 21 Apr 2024
We appreciate your business!!

4/10 Poor

Nels

Business traveller
1st I was given the wrong room 2rd the Heat /AC quit working woke up 04:30 67' Cold Good Breakfast! starts @ 06:30 hard to make meeting @ 07:00?
Stayed 2 nights in Mar 2024
Response from Quita on 10 May 2024
I sincerely apologize for the inconvenience that we caused you during your stay with us at the Holiday Inn Express & Suites.

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Facility was clean. Staff was friendly. The bed was very comfortable. We like to walk to dinner after being in the car all day. We were unable to do this.
Stayed 1 night in Mar 2024
Response from Quita on 18 Mar 2024
Thank you for staying with us,we appreciate your feedback!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Quita on 4 Mar 2024
Thank you for your positive feedback!!!

4/10 Poor

Nanette

Disliked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Helen

Liked: Property conditions & facilities
The room was nice. Only noise was the train nearby. Staff was very helpful to get our heat on.
Stayed 1 night in Feb 2024
Response from Quita on 4 Mar 2024
Thank you for your feedback!

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Quita on 12 Feb 2024
Thank you for your feedback

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse hotel stay I have ever experienced. While checking in I had to listen to a conversation on speaker phone while the guy checked me in. The person on the other side hurled profanities around like it was her job. The only thing I remember the guy saying was I’m at work can you stop cursing. I was able to check in early with the help of a manager however the sun shade in the room broke while closing it with the remote. I was told there was no one there that would be able to fix it until Monday which would be two days later and I would be gone. At 315pm I asked to be placed in a different room. Mind you the room that I was initially placed in was a handy cap room which was not what I booked. They attempted to place me in another handy cap room. I asked to be placed in the type of room that I booked online I was told was there were no other rooms available as they were completely booked. At the time there was a total of 4 cars in the parking lot. I finally was able to speak with a manager and they placed me in the correct room. As I stated, the worst experience ever and I have stayed in multiple hotels in Cordel!!
Stayed 1 night in Jan 2024
Response from Quita on 12 Feb 2024
I would like to offer my sincere apology, I promise you this situation has been dealt with, and this is not how we conduct or do business here at this establishment and I do thank you for bringing this to my attention. I

4/10 Poor

Stacy

Disliked: Cleanliness, property conditions & facilities, room comfort
The front desk staff was very nice and the check-in was easy. That was really the only positive about this property. The room was nasty it was so dirty and was hot and we could not get it to cool down. I tried to call down to the front desk but the room phone did not work. The AC was very loud and would literally cycle between on and off every 7 minutes which made it impossible to sleep.
Stayed 1 night in Jan 2024
Response from Quita on 29 Jan 2024
I would like to start by apologizing for your inconvenience you experienced while staying with us here at the Holiday Inn Express. We hope that you'll stay with us again to better serve you.

6/10 Okay

Chelsea

Travelled with family
Liked: Staff & service, property conditions & facilities
Out of body wash but was able to get some from the desk. Shower wouldn’t drain and held water all night. Bathroom needs to be updated.
Stayed 1 night in Jan 2024
Response from Quita on 22 Jan 2024
I would like to apologize for the inconvenience that you experienced while staying at our hotel. I do hope you give us a chance by staying with us again to better serve you.

10/10 Excellent

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Quita on 8 Jan 2024
Thanks for the positive feedback!

2/10 Terrible

Alice

Stayed 1 night in Dec 2023
Response from Quita on 8 Jan 2024
I would like to sincerely apologize for the inconvenience caused to you while staying with us here at HIE.

6/10 Okay

Stephen, Lebanon

Stayed 1 night in Dec 2023
Response from Quita on 1 Jan 2024
We would like to thank you for staying with us and let you know we greatly appreciate your business,

4/10 Poor

Grace

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty Hotel, Not Dirt Cheap!!
Hotel was very dirty! Room was not stocked with towels. Breakfast not that good. Ruff stay for paying $200. DO NOT stay here. I will say that the check-in staff was polite and kind.
Stayed 1 night in Dec 2023
Response from Quita on 12 Feb 2024
Thank you for your feedback!

2/10 Terrible

Donald

After making a reservation online, the hotel called and said they didn’t have any rooms. Therefore we had to scramble to find another hotel.
Stayed 1 night in Dec 2023
Response from Quita on 29 Dec 2023
I do apologize for the inconvenience, there was a glitch in the system and the system overbooked the hotel.

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Quita on 18 Dec 2023
We would like to thank you for staying at our establishment and taking time out to give us feedback on your stay.

8/10 Good

Eula

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Quita on 28 Nov 2023
We would like to thank you for staying with us and taking the time out to give us feedback on your stay.

8/10 Good

Shemeyk

Stayed 1 night in Sep 2023
Response from Quita on 28 Nov 2023
Thank you for choosing our property for your stay, you are greatly appreciated.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Quita on 24 Nov 2023
We greatly appreciate your business and thank you for the positive review.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not what I expected from a Holiday Inn
We were on a business trip and when we got to the room, the room smelled like urine, the refrigerator was not working, the pull out couch had a stain on it that looked like blood. Due to full booking, they were unable to replace the mini fridge, we had some foods that needed to be cold and ended up using ice and our lunch bags to keep our foods/milk from spoiling. I tried to speak with the assistant manager as directed, but she was not in yet by the time we had to leave at 8am. I left my phone number to call and never received a call. Other than the room, the hotel was clean and nice. Staff was somewhat helpful.
Stayed 1 night in Nov 2023
Response from Quita on 20 Nov 2023
We truly regret any inconvenience this has caused you and your family.

10/10 Excellent

Cara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, comfortable beds, good breakfaat
Stayed 1 night in Nov 2023
Response from QUITA on 20 Nov 2023
We greatly appreciate your business and thank you for the positive feedback!

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast [including the hostess] was very very good. Well stocked, fresh & delicious. The bathrooms had absolutely no towell racks. No place to hang your towel or washcloth. Must have missed the housekeeping the first morning. Luckily we stayed only two nights. VERY difficult to find correct temperature setting in room - had to put it on "cool", but try to set it in the low 70's
Stayed 2 nights in Nov 2023
Response from Quita on 6 Nov 2023
We would like to thank you for the positive feedback, and we greatly appreciate your service and hope to better serve you the next time you're in our area!

2/10 Terrible

William

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You Have Been Warned
5 day Stay, Business trip. 2 towels in room, Took Shower day and nite . Day 3 , ask for clean towels, leaving am , 12 hour day , no towels, nor room service, Day 4 am , ask for towels and room service, arrived pm , 12 hours later. No Room Service and No Towels, back to Front Desk, 3 hours later received, 2 Well Used Pool Towels. Go somewhere else. My Best Advice. 30 miles North or 30 Miles South, Much Better Hotels. You have Been Advised and Warned.
Stayed 3 nights in Nov 2023
Response from Quita on 6 Nov 2023
I would like to apologize for the inconvenience that my staff may have caused you during your stay. This is very unacceptable and will be addressed to my entire staff to be sure nothing like this happens again to another guest.

4/10 Poor

Joseph

Stayed 1 night in Nov 2023
Response from Quita on 28 Nov 2023
I would like to take the time out to apologize for any inconvenience during your stay at our establishment. We hope that you will give us another chance in the near future to better serve you.

6/10 Okay

Dorothy

Travelled with family
Disliked: Staff & service
Meh...basic hotel stay
This hotel was average quality with no frills. It was okay for a basic room for the night. The hotel was fully booked and apparently the front desk staff was frustrated because they were not very helpful or friendly and were very short tempered when we asked for assistance.
Stayed 1 night in Oct 2023
Response from Quita on 21 Oct 2023
I would like to thank you for taking the time to provide us feedback on your recent stay here at HIE. I do sincerely appreciate this so we may provide better service with our guest. I do apologize for the inconvenience that you had experience and hope you return again.

8/10 Good

Ernest, Windsor

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Quita on 17 Oct 2023
We thank you for your business and the positive feedback!

10/10 Excellent

kathryn

Stayed 1 night in Oct 2023
Response from Quita on 17 Oct 2023
We would like to thank you for taking the time out to give us a feedback of our service, it is greatly appreciated!

10/10 Excellent

Stephone

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Quita on 16 Oct 2023
We appreciate your business and the positive feedback!

2/10 Terrible

Andry

Stayed 4 nights in Oct 2023
Response from Quita on 7 Nov 2023
We sincerely apologize for the inconvenience that we have caused you during your stay and hope to better serve you in the future.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Quita on 9 Oct 2023
Thanks for the positive feedback!

10/10 Excellent

Eula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean.
Stayed 2 nights in Oct 2023
Response from Quita on 4 Oct 2023
We thank you for your business and taking time out to submit an review.These help us stay knowledgeable about what our guest want and expect so we could continue to give good customer service.

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice . A/C didn’t cool down
Stayed 1 night in Aug 2023
Response from QUITA on 5 Sept 2023
i WOULD LIKE TO TAKE THE TIME OUT TO THANK YOU FOR YOUR STAY AND APOLOGIZE FOR THE INCONVIENICE OF THE A/C ISSUE, AND WE LOOK FORWARD TO BETTER SERVING YOU.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
The hotel looked clean. The bed was comfortable. The shower was nice and hot. They did not clean out the fridge when cleaning the room. We found cookies and a half drank bottle of water in the fridge. The air conditioner worked great. When checking in, I was not asked for my ID, so anyone could have checked into my room.
Stayed 1 night in Aug 2023
Response from Quita on 5 Sept 2023
Thank you for the positive feedback!

10/10 Excellent

Eula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet.
Stayed 1 night in Aug 2023
Response from Quita on 5 Sept 2023
Thanks for the positive feedback and hope to see you return to our establishment when you're back in the area.

10/10 Excellent

Leisa

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent
Stayed 1 night in Aug 2023
Response from Quita on 11 Aug 2023
Thank you for the positive feedback

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to. Clean. Staff were friendly.
Stayed 1 night in Aug 2023
Response from Quita on 11 Aug 2023
Thank you for the positive feedback and we value your commitment to our brand!

10/10 Excellent

Joseph

Stayed 1 night in Aug 2023
Response from Quita on 4 Aug 2023
Thank you for choosing to stay with us.

6/10 Okay

Larry

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Liked the staff. Property in need of remodel. Breakfast acceptable. Air unit in our room not working up to standard
Stayed 1 night in Jul 2023
Response from Quita on 31 Jul 2023
We thank you for your response and we apologize for the inconvenience that this may have caused you.

6/10 Okay

Wojciech

Travelled with family
Stayed 1 night in Jul 2023
Response from Quita on 26 Jul 2023
We appreciate your feedback and stay at our HIE CORDELE NORTH.

8/10 Good

Linda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Stay
Stayed 1 night in Jul 2023
Response from Quita on 23 Jul 2023
Thank you for staying at our hotel and we appreciate the positive feedback!

10/10 Excellent

Rolando

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service. All the staff was friendly, and fast. The hotel itself is in great shape. Excellent value.
Stayed 1 night in Jul 2023
Response from Quita on 20 Jul 2023
Thank you for the positive feedback!

10/10 Excellent

Eula

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean.
Stayed 1 night in Jun 2023
Response from Quita on 3 Jul 2023
Thank you for the positive feedback!

2/10 Terrible

David

Disliked: Cleanliness, property conditions & facilities
We were assigned to a room that was not cleaned. Bed was slept in etc.
Stayed 1 night in Jun 2023
Response from David on 30 Jun 2023
I sincerely apologize for the inconvenience that we may have caused you and your family with this mistake that we made. I should only hope you stay with us again so we could better serve you.

2/10 Terrible

candice

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Checked in was never asked for iD to verify identity when checking in. When got into our room the room smelled moldy it was to the point we could not breathe. Went into the bathroom and seen next to the tub that the sheet rock had been replaced. You could tell it was wet. Asked to be moved. Was told fully booked and would try to find a room comparable to the room we booked. Moved us to another room. Room did not have separate couch and tv like we originally booked. Was told no more rooms available. Asked for discount then was told all rooms are priced the same so I would have to pay the same amount as other room. So after that came back later to grab extra pillows. Was instructed there where no more extras. Went to grab something out of the snack area and could hear the employees joking and cussing in the back like they are just having some good ol time at home. Went to take a shower after the others and could not due to only have 2 towels. Fast forward to breakfast. Floor sticky when you walk. Food was just ok. Best thing was the coffee. Definitely won’t book there again.
Stayed 1 night in Jun 2023
Response from Candice on 26 Jun 2023
I truly apologize for the current inconveniences that you and your family experienced while staying at our property. These concerns that you have relayed to me have been addressed with my staff and I truly hope you give us another chance to better serve you.

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Did a good job.
Stayed 1 night in Jun 2023
Response from Quita on 22 Jun 2023
Thank you for the positive response!

10/10 Excellent

Elizabeth

Stayed 1 night in Jun 2023
Response from Quita on 20 Jun 2023
Thank You, for the positive feedback!!

4/10 Poor

Peter

Disliked: Cleanliness
Broken AC, shade, moldy bathroom
Stayed 1 night in Jun 2023
Response from Quita on 19 Jun 2023
I sincerely apologize for the inconveniences that you experienced while staying at our property. We've made this our first priority to correct these issues and hope you stay with us in the future to see that we appreciate our guests.

10/10 Excellent

Eula

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean and convenient.
Stayed 1 night in Jun 2023
Response from Quita on 17 Jun 2023
We thank you for your positive feedback and service.

10/10 Excellent

Christy

Stayed 1 night in Jun 2023
Response from Quita on 3 Jul 2023
Thank you for the positive Feedback!