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Reviews of Homewood Suites by Hilton Columbus/Polaris, OH

3 out of 5
Homewood Suites by Hilton Columbus/Polaris, OH
2045 Polaris Pkwy, Columbus, OH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 520 out of 766 reviews" "
Rating 8 - Good. 160 out of 766 reviews" "
Rating 6 - Okay. 40 out of 766 reviews" "
Rating 4 - Poor. 22 out of 766 reviews" "
Rating 2 - Terrible. 24 out of 766 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

kayode

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The aisles & elevators were without air. It looked humid. No housekeeping showed up for the two nights
Stayed 2 nights in May 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
house cleaner almost walked in during a private time. even though privacy sign was on door. I had arranged with front desk to check out at 1 instead of noon, but apparently house cleaner was not informed. it was a bad experience.
Stayed 2 nights in Apr 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Sandra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My suite was lovely. I was able to walk to nearby restaurants. I would stay here again!!
Stayed 1 night in Apr 2024

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice suite full kitchen and supplies. Decent size bathroom. Spacious room overall.
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Travelled with family, Travelled with partner
Liked: Amenities
Good variety of restaurants nearby.
Stayed 3 nights in Apr 2024

10/10 Excellent

LATRICE

Liked: Cleanliness, staff & service, property conditions & facilities
Great size corner room
Stayed 2 nights in Apr 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!! Room is clean and room layout is comfortable and quiet
Stayed 1 night in Mar 2024

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Kent

Travelled with family
Liked: Cleanliness
Everything was fine except the breakfast. There were limited options and they were out of milk and breakfast rolls..
Stayed 1 night in Feb 2024

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Kerwin Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Sherita

Travelled with family
Liked: Staff & service, property conditions & facilities
Great location close to the highway and plenty of restaurants and shopping.
Stayed 1 night in Jan 2024

8/10 Good

Stephanie

Stayed 1 night in Jan 2024

8/10 Good

brian

Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not great
Older hotel without the cleanliness or amenities of other Homewood Suites we've stayed in. Appreciate the size of the rooms but would have appreciated a less dated property.
Stayed 1 night in Jan 2024

10/10 Excellent

LaVetta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel would stay Gain
Stayed 1 night in Jan 2024

8/10 Good

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Dec 2023

8/10 Good

Antenor

Stayed 10 nights in Dec 2023

10/10 Excellent

Joey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was nice and roomy. The breakfast we received was excellent and the staff was very friendly. We had the pool to ourselves but it was on the cooler side. Even the other guests were friendly. Great stay!
Stayed 2 nights in Dec 2023

10/10 Excellent

Jan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Carla

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs a deep clean
The staff were all very friendly and responsive. However, when we entered our room, we could automatically see that the floors were not clean. There were crumbs everywhere. In general, the place needs a deep cleaning, and some things are in need of repair. For instance, the shower curtain was not attached properly. There were also some wires hanging below the heating and cooling Element in the bedroom. The fitness room is well appointed, including a peloton bike, but there was a strange odor in there that reminded me of cat pee. The provided breakfast was extensive and the staff keeping that area stocked and clean were doing a great job. Overall a deep cleaning, a fresh coat of paint, and better cleaning in between guests would make this hotel stay perfect.
Stayed 2 nights in Dec 2023

2/10 Terrible

Alyssa

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely disappointed. Stayed here for my daughters birthday. Staff was extremely rude. They didn't have our rooms ready until 7pm and one of the rooms they gave us was already occupied. I will never stay here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Westerville
Stayed 2 nights in Dec 2023

6/10 Okay

Gabrielle

Liked: Staff & service, room comfort
Used to love it.
This used to be our go-to hotel when visiting Columbus, but it's been a few years since we've last stayed. Previously we were impressed with the updates, cleanliness and location. Now the only highlight is the location. Our room had a burnt out light in the sink area so the only light source was the mirror. The exhaust fan in the bathroom didn't work so smells linger and the it gets very muggy when showering with the door closed. We also found some missed cleaning opportunities (Bobby pin on the floor behind the bathroom door, toothpaste tube next to the vanity on the floor). Both my husband and I disliked the pillows quite a bit, but the mattress was ok. For the price, I think we could find a better option next time.
Stayed 1 night in Dec 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Nov 2023

10/10 Excellent

Denissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service
The staff were all very nice, courteous and helpful. The room was a nice size and I like the kitchenette and adjustable table/desk. Main complaints: 1. The bed mattress is in poor condition with a bit depression on the side that apparently most people sleep on (side towards the bathroom). 2. The gym had a bad and dank smell. One reason is because there is no air circulation and the windows don't open. 3. As mentioned in #2: the windows in the room, like the one in the gym, don't open at all. This makes the rooms kind of stuffy if you don't want to run the fan. The fan itself is rather noisy, so I turned everything off at night and without the ability to open the window a crack, the air is still and kind of stale. Otherwise, a pleasant place to stay.
Stayed 3 nights in Nov 2023

10/10 Excellent

Saundra, Stafford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the last several years while visiting the Westerville area I stayed at another property but was unable to get the best deal there. This being my first time with Homewood Suites I was extremely impressed! The rooms were fabulous, clean & neat, full kitchens, free full breakfasts, and beautiful accomodations. This will be my go to hotel from now on.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
I only stayed for a few days. The room was clean and comfortable. It was easy to check and out. Breakfast was a nice treat to help get the day started. Close to where every was staying for a wedding.
Stayed 2 nights in Oct 2023

6/10 Okay

Tracy

Liked: Cleanliness, staff & service
Good stay.
Stay was good. TV was damaged and did not work well. Kept going light and dark. Big stain on sheer curtain. Other than that it had everything we needed. Front desk prople where pleasant and helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious and very clean. Tons of room. The breakfast left a bit to be desired though.
Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Stayed 1 night in Oct 2023

8/10 Good

Salvatore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zyz
Stayed 3 nights in Oct 2023

10/10 Excellent

Iuliana, Medina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property, the studio is spacious and is nice to have a living room area, kitchen and work desk. They serve decent breakfast and also evening snacks and drinks complimentary.
Stayed 1 night in Sep 2023

6/10 Okay

Jennifer, Bucyrus

Travelled with family
Disliked: Property conditions & facilities
Doors to the outside didn’t completely shut. Our room door was open with the deadbolt lock upon entry
Stayed 1 night in Sep 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good
Stayed 14 nights in Sep 2023

6/10 Okay

Jennifer

Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would stay here again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Paul M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

David

Liked: Cleanliness
Stayed 5 nights in Aug 2023

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and the pool was exceptional along with the breakfast
Stayed 1 night in Aug 2023

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff. Easy access to everything. Nice pool and courtyard. Room was spacious and clean.
Stayed 2 nights in Aug 2023