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Reviews of Comfort Suites Columbus West - Hilliard

2.5 out of 5
Comfort Suites Columbus West - Hilliard
5547 Keim Cir, Columbus, OH

Reviews

8.4

Very good

Rating 10 - Excellent. 360 out of 790 reviews" "
Rating 8 - Good. 277 out of 790 reviews" "
Rating 6 - Okay. 97 out of 790 reviews" "
Rating 4 - Poor. 32 out of 790 reviews" "
Rating 2 - Terrible. 24 out of 790 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Carol

Travelled with partner
Liked: Amenities
The breakfast room monitor needs some customer service training. We ate breakfast twice at the hotel and each time there was an incident. The first we had taken a far corner table and was eating and doing some work on my laptop. Promptly at 9;00 she turned out the lights on us. The second we were eating and watching tv and she turned off the tv at 9;00 while we were still finishing up. This was rude and uncalled for, We acknowledge that 9;00 is the stated end time but there was no need for either of these actions as we were not preventing her from completing her tasks which could have started at 9:00 without interference from us.
Stayed 1 night in Apr 2024

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
I am completely understanding of it being late, but I had specifically called by 6pm to let the facility know I was coming late. The door was still locked at 11:55pm, note was left I was getting there after 11. Not only that, the staff member just looked at me instead of saying anything to me. I said here for a check in, he then said okay. Without any conversation, he instructed me to “click no” — sorry, click no on what? I was not pleased with this. Not only that, I ended up on the SECOND floor as far as possible from the elevator when I know there were rooms available elsewhere. To end this, there was no new toilet paper in this room, and not refilled. I am a repeat customer of this hotel because of the parking situation, usually friendly staff, and service, but am considering moving venues due to this experience.
Stayed 1 night in Mar 2024

10/10 Excellent

Nicola

Stayed 2 nights in Mar 2024

8/10 Good

Jenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in. Clean, comfortable room. Nice workout room. Breakfast area could use some attention, yet overall great stay.
Stayed 1 night in Mar 2024

6/10 Okay

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
it was very clean which i appreciated. the hot water in our room didnt work but they switched us rooms right away!
Stayed 1 night in Feb 2024

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff helpfulness and the different places to eat and shop
Stayed 1 night in Jan 2024

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overall. Bed not so comfortable. Felt beat up by morning
Stayed 1 night in Jan 2024

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Hotel was quiet, room was clean, bed was comfortable.
Stayed 1 night in Dec 2023

8/10 Good

Barbara

Liked: Staff & service
Clean but needs updated
Nice employee, room was clean but needs updated, the furniture especially.
Stayed 1 night in Jan 2024

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
The folks were friendly, and it was quiet
Stayed 1 night in Dec 2023

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Comfortable
Very nice hotel, friendly staff. Room was clean and comfortable. AC was a bit noisy, but that helps me sleep, it might not be so good for others. Close to Walmart, Cracker Barrel and plenty of other dining choices. A little hard to figure out how to get to if you don’t follow a map, it looks like you are turning into a car dealership, but that’s just the road that leads to the hotels near the interstate. Overall a good experience.
Stayed 1 night in Dec 2023

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
This hotel is a great value in every way. Easy access from interstate. Lots of restaurants near by. Quiet. Great parking lot too. Very comfortable rooms.
Stayed 1 night in Dec 2023

10/10 Excellent

Barnetta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Janice

Stayed 1 night in Nov 2023

6/10 Okay

Carrie

Travelled with partner
Disliked: Cleanliness
Front desk and location no problems to address. Noise and cleanliness of the room that’s another story….I found someone’s nasty do rag, hair and candy wrappers under the mattress (yes, I check that kind of stuff when I stay at hotels) Clearly housekeeping miss the mark when it comes to actually DOING THEIR JOB! The curtains were ripped and also appeared to have what looked like black mold on them. The cleanliness and over all appearance of the room needs to be worked on! If it wouldn’t have been midnight, and I wasn’t extremely tired, I definitely would’ve been at customer service expressing my issues and requesting a new room.
Stayed 1 night in Nov 2023

8/10 Good

Jeannie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean
Stayed 2 nights in Nov 2023

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy and friendly check in. Rooms are clean and beds are comfy. We enjoyed the free breakfast.
Stayed 1 night in Nov 2023

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Vidya

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 2 nights in Oct 2023

8/10 Good

April

Liked: Amenities
Rooms were clean, breakfast had a variety to choose from.
Stayed 1 night in Oct 2023

6/10 Okay

Shawn

Liked: Staff & service
Stayed 1 night in Oct 2023

2/10 Terrible

A Microwave

Stayed 1 night in Oct 2023

10/10 Excellent

kathleen, parma

Stayed 2 nights in Oct 2023

6/10 Okay

Diane

Travelled with family
Liked: Staff & service
Ok for 1 night.all the baked goods were stale.staff was great.
Stayed 1 night in Sep 2023

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Lloyd D.

Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Mohamed M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Rachelle

Liked: Amenities
Had an amazing stay the staff was nice not very on top of needs at the front desk but the stay was over well amazing would definitely come again
Stayed 2 nights in Sep 2023

4/10 Poor

Seth

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
Don't expect to use the lobby
Lobby closed at 7:30pm on a Saturday night because the TV is mounted on a wall next to someone's room. How about you move the tv? or don't put someone in that room until the hotel is at full capacity. Our group wanted to order pizza and watch OSU play in the lobby together. Instead, we had to try to find a place to go last minute (they told us this at 7:29). Also, pool was freezing, not cold...freezing.
Stayed 2 nights in Sep 2023

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine except that housekeeping started vacuuming the hallways and making noise at around 8am while we were still sleeping.
Stayed 1 night in Sep 2023

6/10 Okay

Melissa

Travelled with family
I thought it was ok. There was some mold on the ceiling in the room 212. Beds were comfortable.
Stayed 2 nights in Sep 2023

6/10 Okay

Susan

Travelled with family
Liked: Cleanliness, staff & service
Room furniture has seen better days. Bed is very comfortable but high which made it difficult to get into.
Stayed 2 nights in Sep 2023

10/10 Excellent

Tonisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and location
Service was amazing. Staff very attentive. Room was cleaned well and bed comfortable The only issue i noticed was mold starting on the wall in the sitting area. The firt room we had to be switched from because the air conditioning unit was full of mold. Location was close to everything
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing and friendly and accomidating staff
Stayed 2 nights in Sep 2023

4/10 Poor

Tiffany

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Our room smelled awful. We were excited to let our little guy swim and I don’t know if the pool heater broke but the water was FREEZING. So the was disappointing. The staff was friendly but still won’t be staying again.
Stayed 1 night in Sep 2023

8/10 Good

Wesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I sat on the bed it collapsed. They put it so I slept ok,but it still wasn’t right. I told them about it.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding staff, very clean and great breakfast.
Stayed 1 night in Sep 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Tiffany

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Dirty pool
Only complaint..there was alot of hair floating in the pool.
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Customer Service was excellent. Breakfast was as expected and many options. The pool was closed the entire stay, which is the reason I chose this hotel (indoor pool). The room had some mold on the ceiling, lamp shades and drapes in the sitting area.
Stayed 3 nights in Sep 2023

6/10 Okay

Lola

Stayed 1 night in Sep 2023

10/10 Excellent

Justa

Liked: Cleanliness, staff & service, property conditions & facilities
Great area
Stayed 3 nights in Aug 2023

10/10 Excellent

Amanda

Liked: Staff & service, amenities, property conditions & facilities
The staff are incredibly nice
Stayed 1 night in Aug 2023

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly at check in. The room was clean along with the shower and bathroom. overall we had a great experience at this hotel. We would stay here again.
Stayed 1 night in Aug 2023

10/10 Excellent

Alia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Aug 2023