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Reviews of Best Western Plus College Station Inn & Suites

2.5 out of 5
Best Western Plus College Station Inn & Suites
950 Arrington Road, College Station, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 714 out of 1002 reviews" "
Rating 8 - Good. 198 out of 1002 reviews" "
Rating 6 - Okay. 46 out of 1002 reviews" "
Rating 4 - Poor. 21 out of 1002 reviews" "
Rating 2 - Terrible. 23 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, comfy bed and clean, nice room!
Stayed 1 night in May 2024
Response from AD on 24 May 2024
Thank you for staying with us, we do value our guest feedback. Please stay with us again.

10/10 Excellent

Gwendolynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly checkin. New and clean hotel. Great amenities. Comfy beds.
Stayed 1 night in May 2024
Response from SG on 20 May 2024
Thank you for taking the time to leave a review! We appreciate your feedback.

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service
I enjoyed my stay, however, the tv in our room stopped working on our second night there and when we reported it, the front desk clerk came and brought us a new remote, which also didn’t work. Instead of offering to replace the tv so that we could watch something that evening, she just said she would report it to maintenance. The next day when I checked out and asked the new front desk clerk about it she said she did not have any maintenance report. I feel this could have been handled better and the tv should have been replaced right away. Otherwise, my stay was comfortable and I would definitely stay here again.
Stayed 2 nights in May 2024
Response from AD on 17 May 2024
Thank you for staying with us, we would like to apologize for the inconvenience you experienced while staying with us. We spoke with staff about your stay, we hope that you continue to stay with us.

10/10 Excellent

Pamela, Pawnee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property and friendly staff. Convenient location.
Stayed 1 night in Apr 2024
Response from AD on 25 Apr 2024
Thank you for staying with us, we do value our guest feedback.

10/10 Excellent

Jennifer

Stayed 2 nights in Apr 2024
Response from SG on 6 May 2024
Thank you for taking the time to leave a review!

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from SG on 10 Apr 2024
Thank you for taking the time to leave a review! We appreciate your time.

4/10 Poor

Shiela

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The lobby looked promising...as if the property might be in good shape. Our room was not. The bed was uncomfortable as it was sinking and it was rickety when you sat on it. The AC unit was very dirty and looked like it hasn't been cleaned for a year.
Stayed 1 night in Mar 2024
Response from AD on 30 Mar 2024
We would like to apologize for your experience with us, we do value our guest feedback and hope that you would consider staying with us again.

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
This has got to be one of the best, Best Western hotels; that I have ever stayed in. Why? Friendly and attentive staff. The outside area, parking lot and inside of the hotel was clean and well kept! The room was clean and comfortable. All amenities were stocked, organized and in place. This hotel is run very well, and is pet friendly. I would definitely stay at this location again. Especially, with the price deal found on Expedia!!!
Stayed 1 night in Mar 2024
Response from SG on 18 Mar 2024
We appreciate your feedback, Lance. Thank you for taking the time to leave a review and we are happy to hear it was nothing but a great experience. We hope to see you next time you are in town!

10/10 Excellent

Gemma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find and close to restaurants and grocery store. Easy to get in and out of property to highway as well.
Stayed 3 nights in Mar 2024
Response from AD on 13 Mar 2024
Thank you for giving feedback on your stay with us. We do value our guest feedback.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was super clean, rooms are spacious, walkable to multiple restaurants and conveniently located. Staff was attentive and pleasant. Would absolutely stay here again!
Stayed 2 nights in Mar 2024
Response from SG on 11 Mar 2024
We are so glad you enjoyed your stay here with us! We hope to see you next time you are in town.

10/10 Excellent

Kristi

Liked: Cleanliness, property conditions & facilities
Very clean and nice rooms.
Stayed 1 night in Dec 2023
Response from SG on 11 Mar 2024
We are glad to hear it was a clean stay! We appreciate your business.

8/10 Good

Ramon

Stayed 1 night in Mar 2024
Response from AD on 30 Mar 2024
Thank you for staying with us, we do value our guest feedback. Please stay with us again!

4/10 Poor

Danielle

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Bloody sheets on one of the beds. Got with front desk and they were no help. Sent up set of sheets for me to use.
Stayed 1 night in Dec 2023
Response from AD on 21 Feb 2024
Thank you for letting us know about your stay with us, we would like to apologize for the inconvenience while you stayed with us. We will talk with staff about your stay here with us.

10/10 Excellent

Lyle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 3 nights in Feb 2024
Response from AD on 21 Feb 2024
Thanks for staying with us, we do enjoy guest feedback. Please stay with us again

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly & helpful!
Stayed 1 night in Feb 2024
Response from AD on 10 Feb 2024
Thank you for staying with us, we do value our guest feedback please visit us again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from AD on 10 Feb 2024
Thank you for staying with us, please visit us again.

10/10 Excellent

Celicia

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
This is my go to for the area!
Stayed 1 night in Feb 2024
Response from AD on 10 Feb 2024
Thank you for staying with us, please visit us again.

8/10 Good

Ragan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here several times before. Property showing some wear. Front desk staff are lackadaisical. Breakfast is ample and fresh. Rooms were quiet this stay.
Stayed 1 night in Jan 2024
Response from AD on 7 Feb 2024
Thank you for staying with us, we would like to apologize for any problems you encountered while visiting property. We do value our guest and their feedback, please visit us again.

10/10 Excellent

Steve

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from SG on 7 Feb 2024
Thank you for taking the time to leave a review! We appreciate your business.

10/10 Excellent

Jenni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here several times. We didn’t appreciate walking out the front door and a man was sitting there smoking. Ruined our long time good impression of this hotel.
Stayed 1 night in Feb 2024
Response from AD on 7 Feb 2024
Thank you for staying with us, we do value our guest feedback. I would like to apologize for the inconvenience while leaving property.

10/10 Excellent

Saturnino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from SG on 31 Jan 2024
Thank you for taking the time to leave a review!

10/10 Excellent

Farhad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from SG on 26 Jan 2024
Thank you for taking the time to leave a review! We appreciate your business.

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is terrific! Friendly and helpful. Quiet enough to sleep soundly, and the rooms were very clean. The variety of breakfast offerings meant there was something for everyone.
Stayed 3 nights in Jan 2024
Response from SG on 22 Jan 2024
We are happy to hear about your stay, Margaret! Thank you for taking the time to leave a review.

10/10 Excellent

Jenni

Stayed 1 night in Jan 2024
Response from SG on 26 Jan 2024
Thank you for taking the time to leave a review! We appreciate your business.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from SG on 6 Jan 2024
Thank you for taking the time to leave a review!

2/10 Terrible

Truc

Stayed 1 night in Dec 2023
Response from SG on 2 Jan 2024
Thank you for taking the time to leave a review!

6/10 Okay

Kathleen

Stayed 5 nights in Dec 2023
Response from SG on 22 Jan 2024
Thank you for taking the time to leave a review! We appreciate your business.

10/10 Excellent

Patty

Stayed 1 night in Dec 2023
Response from SG on 2 Jan 2024
Thank you, Patty! We hope to see you next time you are in town.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from SG on 2 Jan 2024
Thank you, Brittany! We hope to see you next time you are in town.

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and nice. The beds were very comfortable. The breakfast was delicious.
Stayed 1 night in Dec 2023
Response from AD on 26 Dec 2023
Thank you for staying with us, we do value our guest feedback.

4/10 Poor

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we came to check in Expedia had cancelled one night of our reservation without contacting us
Stayed 2 nights in Dec 2023
Response from SG on 27 Dec 2023
Thank you for taking the time to leave a review, Michelle. We apologize for the experience you had while visiting our property!

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from SG on 26 Dec 2023
Thank you for taking the time to leave a review!

10/10 Excellent

Erick

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was attentive and room was clean and stocked. Breakfast was good and had good variety.
Stayed 1 night in Dec 2023
Response from SG on 26 Dec 2023
Thank you for taking the time to leave a review! We are happy to hear everything was up to standards.

8/10 Good

Walid

Liked: Amenities
Clean spacious room with friendly staff. Close walk to few shops, restaurants and a sport bar.
Stayed 4 nights in Dec 2023
Response from SG on 26 Dec 2023
Thank you for taking the time to leave a review! We are happy to hear everything was up to standards.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Good job!!
Stayed 1 night in Dec 2023
Response from SG on 26 Dec 2023
Thank you for taking the time to leave a review!

10/10 Excellent

Omar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean
Stayed 1 night in Dec 2023
Response from SG on 26 Dec 2023
Thank you for taking the time to leave a review! We are happy to hear everything was up to standards.

4/10 Poor

Frank

Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from SG on 11 Feb 2024
Thank you for taking the time to leave a review!

8/10 Good

Ruben

Stayed 1 night in Dec 2023
Response from SG on 26 Dec 2023
Thank you for taking the time to leave a review!

8/10 Good

Walter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from SG on 26 Dec 2023
Thank you for taking the time to leave a review!

2/10 Terrible

Mary

Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from SG on 13 Dec 2023
Thank you for taking the time to leave a review! We appreciate your business.

6/10 Okay

Ragan

Business traveller, Travelled with partner
Liked: Amenities
Disliked: Staff & service
I've stayed here a couple times before and enjoyed it. About six months has passed, and the property is showing wear. The hallways are looking dirty and have a damp smell, and the furniture has gotten beaten up. Front desk was not as friendly as before. Breakfast staff does a great job to keep the buffet stocked and cleaned (much appreciated).
Stayed 1 night in Dec 2023
Response from AD on 9 Dec 2023
Thank you for your feed back, we do value our guest. Please stay with us again.

10/10 Excellent

Keri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from SG on 13 Dec 2023
Thank you for taking the time to leave a review! We appreciate your business.

10/10 Excellent

Kmber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from SG on 13 Dec 2023
Thank you for taking the time to leave a review! We appreciate your business.

10/10 Excellent

Braden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Very comfy!
Stayed 1 night in Dec 2023
Response from SG on 13 Dec 2023
Thank you for taking the time to leave a review! We are glad you had a comfortable stay.

10/10 Excellent

GERARDO, Missouri City

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Property is located a little far away from the university, but in a very cool spot. It’s very close to Santa’s Wonderland and located in a small compound with several dining options. Good value for money. Would stay here again next time.
Stayed 1 night in Dec 2023
Response from SG on 13 Dec 2023
Thank you for taking the time to leave a review! We are glad you had a comfortable stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place would stay again.
It was very enjoyable and the people were very friendly. The only issue we had was the coffee machine was nasty with old water in it so we were unable to make coffee and it was because the plugin on the lamp were the machine was did not work, so no telling how long the water had been in the machine. We tried telling the lady at the desk as we left so they would know and she seemed very unconcerned.
Stayed 1 night in Nov 2023
Response from SG on 13 Dec 2023
Thank you for taking the time to leave a review! We apologize for the issue you had with the coffee machine, the issue has been fixed. Thank you for bringing it to our attention!

10/10 Excellent

Homer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to locate
Stayed 1 night in Nov 2023
Response from SG on 4 Dec 2023
Thank you for your feedback!

10/10 Excellent

Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santa Wonderland trip
Very nice hotel. The staff friendly and great if you traavel with pets.
Stayed 1 night in Nov 2023
Response from AD on 1 Dec 2023
Thank you for staying with us, we do value our guest feedback. Please visit with us again.

8/10 Good

Lauren, Livingston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family loves this hotel. This was our second time staying here. It is clean, smells great, and is in a great location. The breakfast buffet is very good and has many options. We especially loved the Texas shaped waffles! My only complaint is the bathroom floor was sticky. Other than that, our stay was great!
Stayed 1 night in Nov 2023
Response from AD on 1 Dec 2023
Thank you for staying with us we do value our guest feedback.

8/10 Good

Yuridia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everything was great! The only thing is that they have terrible pillows. I couldn’t sleep. We did switch rooms because the first one smelled like cigarettes
Stayed 1 night in Nov 2023
Response from SG on 28 Nov 2023
Thank you for your feedback, Yuridia! We appreciate your business.